Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
On Site
Colne View has a Review Score of 9.8 (9.827) out of 10, based on 48 reviews in the last 2 years. Over all time Colne View has 162 reviews.
Review from Valerie L (Relative of Resident) published on 25 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Ricky J (Son of Resident) published on 25 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Serena S (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Stephen M (Nephew of Resident) published on 25 September 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Amy Wilson, AD at Colne View
Thank you for your recent feedback regarding Colne View. We are pleased to know that you found the facilities, care and cleanliness of the home to be of a good standard and the rooms excellent.
We are sorry to hear that your first impressions of the home did not meet your expectations. As you mention, it was the first day in post for the home’s new manager and the home was not aware of any issues regarding the service and circumstances regarding your Aunt’s admission. However, a pre-admission assessment was arranged on the day to ensure that there were no delays in admitting your aunt to the home as arranged.
Regarding the problem with the TV not functioning properly, this was looked at immediately and we were able to fix this on the same day.
To date, we have not been aware of any concerns being raised regarding the service at Colne View. However, the home manager would very much welcome the opportunity to meet with you to discuss any issues, in order that these can be addressed and rectified as soon as possible. Please contact the home to make an appointment to meet with the home manager at a time convenient to you.
Regarding reception cover, I am happy to say that we have now a full-time weekend cover starting this week. We do know weekends do tend to be a busy time for visitors and it is important that we monitor those entering and moving around the home in the interests of security. Therefore, there may be occasions when the front desk is unmanned for a short period of time. We would ask you to bear with us if there is a short delay when waiting to enter the home and will always attend to visitors as quickly as possible.
We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments.
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Review from Janet B (Wife of Resident) published on 11 September 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Heather Dawn E (Sister of Resident) published on 11 September 2018
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Overall Experience
5.0 out of 5
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Review from Robin C (Son of Resident) published on 10 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Roy S (Respite Resident) published on 10 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from E H (Daughter of Resident) published on 1 February 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Colne View
Thank you very much for your comments about Colne View and positive scores for staff, activities and food. We are very sorry to hear that we were not meeting your expectations with regards to the coffee shop facilities, although appreciate that you made these comments in October 2017 and since then your concerns have been raised with the home manager and resolved at the time of this review being published. Should you wish to raise any other matter though, please do not hesitate to contact us. Thank you again for your feedback.
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Review from James G (Power of Attorney of Resident) published on 30 January 2018
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5.0 out of 5
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Review from Linus P (Wife of Resident) published on 30 January 2018
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5.0 out of 5
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Review from F F (Son of Resident) published on 24 January 2018
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5.0 out of 5
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Review from M S (Friend of Resident) published on 23 January 2018
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5.0 out of 5
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Review from Heather R (Daughter of Resident) published on 11 January 2018
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4.0 out of 5
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Review from Ian A (Son of Resident) published on 9 January 2018
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Overall Experience
5.0 out of 5
There seems to be sufficient staff who are all very friendly and look after my mother well.
I am reassured to know that my mother is being well
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Review from C E (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Samantha Debenham, Marketing Support Administrator at Colne View
Thank you very much for your comments regarding your father’s care at Colne View and positive scores around the care team and facilities. It is great to know that he has settled in well. We appreciate your comments about the food; the chefs pride themselves on producing fresh, seasonal and nutritious meals every day for residents and aim to ensure that personal preferences and appetites are catered for. We continue to look for ways to improve our meal time service and take feedback from regular relative meetings very seriously.
With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with daily activities that residents can choose from. We recently took several residents on an outing to Brightlingsea and there are regular visits outside of the home planned across the year.
Our team are always keen for feedback and suggestions, so please do let us know of any ideas so that we can continue to provide the very best care for your loved one.
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Review from Jean H (Resident) published on 8 August 2017
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5.0 out of 5
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Review from I B (Respite Resident) published on 25 July 2017
Submitted via Postal Card •
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4.0 out of 5
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Review from E L (Resident) assisted by family/friend published on 25 July 2017
Submitted via Postal Card •
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5.0 out of 5
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Review from Miriam R (Widow Widower) published on 27 June 2017
Submitted via Website •
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5.0 out of 5
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The Review Score of 9.8 (9.827) out of 10 for Colne View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.827 for Colne View is calculated as follows: ( (472 Excellents x 5) + (88 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 565 Ratings = 4.827
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Colne View is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Mar 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I have worked for Care UK since 2014. Working my way from General Nurse through to my newly appointed role as Home Manager at Colne View. Having previously been at Colne View as Deputy Manager, I am looking forward to getting to know the staff and residents once again and the new opportunities that lie ahead.
My favourite part of the day is when I get to chat with residents, relatives and colleagues. I am very passionate about delivering person-centered care, every member of the team brings something different and supporting them to achieve their potential is important to me.
