Hanford Court Care Home - Avery Healthcare

Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN
Submit a Review
9.5 67 Reviews
  • Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent
A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.

The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).

Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in wet rooms, DVD players, and wall-mounted TVs. The assortment of lounges caters to those who enjoy sociability or prefer a quiet moment by the fire with a good book. Numerous corners provide spaces for families and friends to engage in private conversations. Additionally, the home offers a salon to meet all relaxation needs.

The dedicated and highly trained team at the home prioritise the well-being of residents and work hard to make Hanford Court a happy place to live. They focus on addressing the needs of the individual holistically, recognising the equal importance of mind, body, and soul.

Show Hanford Court Care Home - Avery Healthcare on the Map

Care Provided by Hanford Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gemma Boot (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hanford Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,380
    • Self-Funded Residential Dementia Care from £1,480
    • RESPITE Self-Funded Residential Care from £1,480
    • RESPITE Self-Funded Residential Dementia Care from £1,580
  • (these prices are only a guideline, please contact Hanford Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open 24 hours


  • Parking

  • Free parking available


Hanford Court Care Home - Avery Healthcare Reviews (67)

Total of 67, showing 1-20
9.5

Hanford Court Care Home - Avery Healthcare has a Review Score of 9.5 (9.535) out of 10, based on 19 reviews in the last 2 years. Over all time Hanford Court Care Home - Avery Healthcare has 67 reviews.

Overall Experience

  • 55
  • 11
  • 1
  • 0
  • 0

Date Published

67
1
8
19
48

Review from G B (Respite Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Please note that the following observations have already been advised to local management. Some inexperienced members of staff entering bedrooms unannounced. Some staff have poor understanding of English, yet talking with residents partially deaf! More training and supervision is required for these
people who put an extra burden on the regular staff.
Meals were substandard when no supervision was available in the serving area. My room was not serviced for 50% of my 2 week stay. I was expecting a higher standard of professionalism for £1600 per week, most staff were excellent but they faced an uphill task.

Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

We apologise that your stay wasn't as positive as expected. Your concerns have been addressed and we appreciate your feedback and the comments which we have taken onboard. kind regards. Gemma, Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee F (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always pleasant and caring and professional. The facilities are second to none and it has a comfortable homely feel even though we have only been visiting for a few weeks. Would definitely recommend.

Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you so much for your great feedback, we shall share your kind words with the team. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Respite Resident) assisted by family/friend published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely stay again. The overall service was excellent. However, I like traditional food (meat, fish, vegetables) and not food in sauces etc.
That said, an alternative was offered. The breakfasts were fantastic! The staff were lovely and I received super support and care.

Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your feedback, we appreciate it and we take your comments on board. Hope to see you again. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Friend of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I pop in most weeks and found the reception staff along with the rest of the care staff friendly and welcoming,
I'm very happy with the care and accommodation given by all at Hanford Court Care Home.
Also, the most important person (my friend) seems very happy too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought there may have been more activities going on during her stay. Mum commented she had lovely carers and the food was excellent. The rooms were a little on the dark side. Sometimes long wait for the telephone to be answered (Sundays only). Otherwise Mum and her daughter had a pleasant experience.

Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

thank you for your feedback, we really appreciate it. We are sorry to hear that you thought there were not enough activities going on, we do review the planner at the resident's meetings monthly. I am sorry to hear that you had issues with the telephone lines on a Sunday and I shall feed this back to our reception team. kind regard. Gemma, Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Wife of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review covers care for my husband which is excellent. The home is clear, offers welcoming coffee and cake to visitors, staff always helpful.

Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your feedback, we really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice modern property, staff very friendly building looks well looked after as do all the rooms. I felt Mum was safe and well looked after.

Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you so much for your feedback, we really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Brother of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and the general appearance of the internal surroundings is very pleasant. The patient has to have a riser and lowering bed but we don't think it is up to a good standard. It is not a comfortable mattress.

Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your feedback, the rising beds do require a specific mattress. However, if you wish to discuss this further with me, please feel free to contact me.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris H (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's only been there since November. She settled very well. I didn't think she would. From day one the staff and management have remembered her name! So smart and friendly, so far all good. Mum couldn't be in a better place. Thank you!

Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your lovely feedback and we really appreciate it


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynsey C (Granddaughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t fault the care my grandad has/is receiving at Hanford Court, after him initially being very apprehensive about moving he is now integrating into daily life and has improved greatly from when he first moved. All the staff treat him as an individual and family are kept up to date with any information.
We all know he is in safe hands.

Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your kind words and great feedback, we really appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony P (Respite Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words are not enough to express our sincere gratitude for the kindness and wonderful support given to my wife and me whilst staying at Hanford Court Care Home. We received safe dementia care for my wife whilst I required professional convalescent/rehabilitation care following a hip operation (be it
we resided in separate rooms and on separate floors). The attentive staff make one feel very welcome, and supportive and take pride to ensure your stay here is happy and memorable. We would have no hesitation recommending Hanford Court to any prospective guests. First-class care throughout!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are extremely satisfied with our mum's care at Hanford Court. The internal and external surroundings are very pleasant and well maintained and the staff work very hard to provide a homely atmosphere with many varied activities. Mum has made many friends and is always telling us how happy
she is - it gives us great peace of mind. A big thank you to all staff!

Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your feedback and kind words. We really appreciate you taking the time to complete a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline B (Sister of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since joining the care home, my sister has thrived. She enjoys the company of the other charming residents on her floor and agrees that all the staff are really caring and wonderful.
As a visitor, I always feel welcome and at home and I know that my sister's needs are met 100%.

Reply from Gemma Boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you so much for your feedback, we really appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P T (Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As a resident from April 2022, it has taken me until recently to adjust to my change of lifestyle. I am reconciled and understand how my life will be. The tick box is largely a waste of time for example staff range from excellent through to poor, willing to do the least they need to. Under facilities,
a personal plus would be a simple gym but I realise this would be difficult to supervise. As requested I have marked every box of the course assessment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gaynor M (Niece of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has only been a resident for a few months but staff are helping her to 'settle in' and encouraging her to join in activities.

Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to complete a review and your feedback, we appreciate it.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay, carers and all staff were excellent and welcoming. My room was spacious and very well equipped. A beautiful dining room and communal areas. Enjoyed the quiet, secluded gardens. My only slight complaint was the service of food at meals time and I regularly had luke warm hot meals.

Reply from gemma boot, Manager at Hanford Court Care Home - Avery Healthcare

We are glad you enjoyed your stay. While you were here you did address the meals with the manager who tried to rectify your concerns immediately. We have continued to monitor the service to ensure this does not happen in the future. Hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K A (Ex Family Member) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I have seen given is excellent. As a nurse, the practice and care that is upheld throughout is excellent. They really go the extra mile for the service users ensuring personalised care is given. They ensure that they have a wide range of activities to ensure everyone takes part. The manager
should be proud of their staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa W (Ex Family Member) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My total experience when visiting Hanford Court Care Home from the moment you go through the door was staff are friendly, if you need talk to management they are always on hand for a quick chat. There is always activities going on and keeping residents active and motivated.

Reply from Sarah Goswell, Marketing Assistant at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Stoke-on-Trent. We are delighted to hear how happy you are with the care received from our dedicated staff team. It is also nice to hear that the daily activities and trips out provided by our talented well-being team are well received. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire V (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very friendly and the staff keep me informed. Happy to answer any questions. Dad seems reasonably happy and does take part in activities. Very recently there are not many residents on the top floor and Dad is isolating himself in his room a lot. Activities were reduced initially because
of Covid but have not seemed to have started up fully yet. Dad enjoyed his shave/haircut.

Reply from Gemma Boot, Home Manager at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Stoke-on-Trent, your feedback is invaluable to us and our staff team. I can confirm that activities at the home have recommenced, however some of the entertainers we had booked, unfortunately cancelled due to illness themselves. We are aware of your concerns, therefore staff have been completing 1:1 sessions with dad, where he enjoys doing puzzles. If you have any further concerns, please do not hesitate to contact me to discuss further.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine W (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's care has been exceptional. Since my dad went in, his health and mobility have very much improved. He really likes being there.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Stoke-on-Trent and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your dad has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. It is also nice to hear that his general well-being and mobility have improved since admission. Thank you for your kind words. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Hanford Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.535 for Hanford Court Care Home - Avery Healthcare is calculated as follows: ( (139 Excellents x 5) + (70 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 226 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hanford Court Care Home - Avery Healthcare is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Gemma

Gemma Boot

Job Title: Home Manager

Joined: 2012

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.


Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.


With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.


Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.


Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.


I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.


Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.


I look forward to welcoming you to the Hanford Court care community.


Frequently Asked Questions about Hanford Court Care Home - Avery Healthcare

What types of Care is Hanford Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hanford Court Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Hanford Court Care Home - Avery Healthcare have?

There are 61 Single Rooms.

What are the Facilities & Services at Hanford Court Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hanford Court Care Home - Avery Healthcare to the centre of Stoke-on-Trent?

3.5 mile(s) as the crow flies, distance by road may be significantly further.