Hanford Court Care Home - Avery Healthcare

Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN
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9.5 67 Reviews
  • Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent
A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.

The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).

Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in wet rooms, DVD players, and wall-mounted TVs. The assortment of lounges caters to those who enjoy sociability or prefer a quiet moment by the fire with a good book. Numerous corners provide spaces for families and friends to engage in private conversations. Additionally, the home offers a salon to meet all relaxation needs.

The dedicated and highly trained team at the home prioritise the well-being of residents and work hard to make Hanford Court a happy place to live. They focus on addressing the needs of the individual holistically, recognising the equal importance of mind, body, and soul.

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Care Provided by Hanford Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gemma Boot (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hanford Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,380
    • Self-Funded Residential Dementia Care from £1,480
    • RESPITE Self-Funded Residential Care from £1,480
    • RESPITE Self-Funded Residential Dementia Care from £1,580
  • (these prices are only a guideline, please contact Hanford Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open 24 hours


  • Parking

  • Free parking available


Hanford Court Care Home - Avery Healthcare Reviews (67)

Total of 67, showing 21-40
9.5

Hanford Court Care Home - Avery Healthcare has a Review Score of 9.5 (9.535) out of 10, based on 19 reviews in the last 2 years. Over all time Hanford Court Care Home - Avery Healthcare has 67 reviews.

Overall Experience

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Date Published

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Review from P B (Granddaughter of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident of Hanford Court Care home since December 2022. All the staff are very helpful, friendly and accommodating. There are plenty of activities for the residents to do, if they wish. Nan has really settled in and loves it there. I would highly recommend the home to anyone in the
difficult situation of having to find their loved ones a new care home.

Reply from Elizabeth Kirby, Recruitment coordinator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Hanford. We are delighted to hear how happy you are with the care your nan has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also lovely to know that your nan has settled in so well and appreciate your wonderful comments. Best wishes.


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Review from L J (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your amazing 5-star rating. Your feedback is invaluable to us and our staff team. Best wishes


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Review from Yvonne Y (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Hanford Court in October 2022 and has remained there since that date.
I have been delighted with her care and support, including the many activities laid on daily. There are many opportunities for stimulation and enjoyment for residents, including hairdressing and beauty sessions
too. The staff have been wonderful and very caring. I would not hesitate to recommend this care home.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Stoke-on-Trent. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. It is also pleasing to hear that the choice of activities provided by our talented well-being team is so well received. Best wishes,


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Review from V B (Daughter of Resident) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff from the front desk to resident carers, are both approachable and caring. Any questions asked are answered nothing is too much trouble.
Resident's rooms are adequate with private wet room and kept clean.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Stoke-on-Trent. Your feedback is truly invaluable to us and our staff team who go over and above on a daily basis to provide an exemplary level of care. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.


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Review from Lesley H (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the home is well run, with staff exercising a caring and professional attitude. However, sometimes there is a lack of attention to detail, e.g. quilt cover inside out on bed, carpet not particularly clean (not replaced before my father moved in in April). The food tends to be dried out by
the time it's served, having been cooked some time before meal times. This is a shame, because the menu is fine, and the food is clearly cooked professionally. Perhaps meal times could be realigned for when the food is just ready to be served?
Obviously, Covid has had its effect on lots of areas in the home.

Reply from Gemma Boot, Home Manager at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Stoke on Trent. I would like to apologise for the lack of attention to detail and the quilt cover being inside out. I have spoken to the Housekeeping team to arrange for the carpet to be deep cleaned this week. We are carrying out the food and meal times at the request of the residents, I am sorry to hear that the food has not been up to standard, this will be discussed with the chef. Best wishes, Gemma.


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Review from katie H (Daughter-in-law of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms are bright cheerful and well maintained. The food always looks plentiful and appetising and there always seems to be activities going on around the home but it is the professionalism, kindness and care shown by the staff that makes this home outstanding. Both my husband and I are so grateful
for the high-quality care my Mother in Law receives.
Thank you to everyone at Hanford Court.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Stoke-on-Trent and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person centred care for all our residents. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. It is a pleasure to have your mother-in-law living with us as part of our loving care community. Best wishes.


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Review from Angela S (Niece of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the home is well run and staff are considerate and caring.
Decor has in the last 18 months become tired and in need of redecorating, understand that due to covid things have been let go, due to more obvious pressures.
Suggestion that may be a good idea, to send out a email update regarding
each resident to the family, to say how they are and any changes to our loved ones so that we can monitor with out having to speak to a different staff member with different opinions of their health and wellbeing.

Reply from Gemma Boot, Home Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your feedback, in light of recent covid restrictions we are now getting back on track with open visiting including external supplies and a support team. We do have a rolling programme of decoration here at Avery and we will be included in this in due time. The team leader will be making monthly contact with families going forward as per resident of the day as well as ad hoc when required. Best Wishes.


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Review from D L (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hanford Court Care Home is a lovely caring environment. My mum has been there for roughly six years. They always support the residents and relatives. A happy, busy place, always clean and welcoming. Lots of activities and outside trips. Very helpful during lockdown and put our minds at ease. Communication
via emails and always keep the families up to date with any issues. I would highly recommend this beautiful, caring, friendly care home.

Reply from Ryan Farrelly, Marketing Assistant at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home in Stoke-on-Trent. It is a pleasure to care for your mother and I am delighted to hear how much she enjoys living here. We highly appreciate your positive comments about our dedicated staff team and I will be sure to pass on the feedback. We look forward to seeing you on your next visit. Best Wishes.


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Review from Philip P (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hanford Court provides the type and sort of residential care you would wish your parent, if needed, to reside. My family and mother have great respect for all aspects of this excellent care home.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis, in order to provide an excellent level of care to all our residents, giving you and your family the peace of mind that you deserve. Best wishes, Rachel


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Review from B P (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, as a family, we are very satisfied with the home. The staff have been excellent during these difficult times, ensuring our mum has remained well and safe. We do, however, feel there could have been some slight improvements. There are not enough staff between the hours of 4 and 10 pm, this
is a very busy time with medication and getting ready for bed. If a member of staff were available they could wait and chat with the residents and maybe do drinks and check rooms to make sure they have all had one.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you very much for your lovely review and kind words. I will certainly pass this on to the team. In order to ensure that we have staff available at our busier times, we do operate a twilight shift where additional staff work from the hours of 6 pm-12 midnight, which we find works well. I am happy to discuss with you any individual suggestions and feedback that you may have. Regards.


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Review from Helen C (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, well-managed home, staff are trained well and follow procedures. They keep the family well informed of the resident's progress. Good activities are available. Very impressed with their handling of the whole Covid experience and the measures taken albeit strict at times (but for
the good of the residents).

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your amazing 5-star review. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of care, whilst creating a fun and loving care community for all residents. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received. Best wishes, Rachel.


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Review from Dorothy K (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for over ten years and has been very happy and well cared for over the years. All staff are helpful, cheerful and patient. I wish my mother could have sides to her bed as she has fallen out of bed several times.

Reply from Gemma Boot, Home Manager at Hanford Court Care Home - Avery Healthcare

Thank you for your lovely review. I would welcome the opportunity to meet with you to discuss in person your mother’s individual risk assessment regarding her bed. Please be assured that this has been fully assessed by our trained team. I look forward to hearing from you.


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Review from S W (Daughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has maintained its standards through very challenging times. I cannot praise them enough for the care offered to my parents and the clarity of communication with myself. The staff are always cheerful and positive, going out of their way to make home life as good as it can be. A remarkable
team of people providing excellent service.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your kind words about the staff team, all of whom have shown exceptional dedication and compassion during these unprecedented times. It is a true pleasure to have your parents living with us, in the loving care community that we create. Best wishes, Rachel.


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Review from P W (Friend of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Hanford Court originally for respite - she has now been there for sixteen months. During this time, she has been looked after and cared for 100%. I feel that with the Covid situation she is in a safe environment and has opted to stay as a resident. My views of Hanford Court are
reflected in the relevant ratings.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your kind words. We are so delighted to hear that your friend enjoyed her respite stay at Hanford Court and decided to become a full-time resident in the loving community that we create. The safety of our residents is always our top priority, and our highly trained team strictly follow stringent COVID-19 protocols to ensure this.
Best wishes, Rachel.


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Review from Kim S (Daughter-in-law of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the level of care far exceeds my expectations. The safety at the home is exemplary, no risks are taken. The staff are very friendly, helpful and informative. I highly recommend Hanford Court.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your kind words. We are so delighted to hear how satisfied you are with our home and the exceptional level of care that is provided to all our residents. Our housekeeping team take great pleasure in providing a clean, safe environment for all our residents to live in. Best wishes Rachel.


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Review from Lauren S (Granddaughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been here for a while and she seems very happy and content. Staff really do an outstanding job looking after the residents and always happy to answer any questions I may have and always feel welcomed.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your lovely feedback. It is a true pleasure to have your grandmother living with us in the loving community that we create. Our staff team are delighted to hear such kind words about the dedicated work they do, to ensure all our residents receive exceptional standards of care. Best wishes Rachel


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Review from Kyle M (Great-grandson of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hanford Court is such a welcoming home and my great Nanna has been extremely happy and content there. It was so lovely to be able to visit my great Nanna in the pod and was the first time in person as I was only able to see her via FaceTime.

Reply from Rachel Aran, Marketing Administrator at Hanford Court Care Home - Avery Healthcare

Thank you for taking the time to review Hanford Court Care Home and for your kind words. Our highly trained staff team go and above the standards to ensure all our residents feel at home/welcome in the loving community that we create. Best wishes Rachel.


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Review from T B (Daughter of Resident) published on 22 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very unsure when Mum moved into Hanford Court, however, I soon realised what an excellent facility she is in. She, herself, absolutely loves it and rest assured we would know about it if anything was wrong. The staff are brilliant with everyone.

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Review from Pat S (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home, it is sparkling clean, the rooms are amazing and the staff - I can not say how good they are. They treat every resident as if they were family, they are so caring and I have never heard any raised voices. The food is served hotel-style and is delicious according to my
father.

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Review from L W (Granddaughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The surroundings and comfort of Hanford Court are what led us to choose this particular care home with my Granny. It's so reassuring to know she is comfortable, safe and well cared for.

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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Hanford Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.535 for Hanford Court Care Home - Avery Healthcare is calculated as follows: ( (139 Excellents x 5) + (70 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 226 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hanford Court Care Home - Avery Healthcare is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Gemma

Gemma Boot

Job Title: Home Manager

Joined: 2012

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.


Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.


With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.


Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.


Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.


I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.


Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.


I look forward to welcoming you to the Hanford Court care community.