Hanford Court Care Home - Avery Healthcare

Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN
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9.5 67 Reviews
  • Hanford Court Care Home - Avery Healthcare, Stoke-on-Trent
A modern and luxurious home situated in Stoke-on-Trent, Hanford Court Care Home offers residential, dementia, and shorter-term respite care for the elderly in the area.

The home has been rated Good by the Care Quality Commission, with a particularly gratifying Outstanding rating in the care category (November 2020).

Inside the home, the thoughtful design significantly contributes to the standard of life. All bedrooms are generously sized and equipped with en-suites featuring walk-in wet rooms, DVD players, and wall-mounted TVs. The assortment of lounges caters to those who enjoy sociability or prefer a quiet moment by the fire with a good book. Numerous corners provide spaces for families and friends to engage in private conversations. Additionally, the home offers a salon to meet all relaxation needs.

The dedicated and highly trained team at the home prioritise the well-being of residents and work hard to make Hanford Court a happy place to live. They focus on addressing the needs of the individual holistically, recognising the equal importance of mind, body, and soul.

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Care Provided by Hanford Court Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gemma Boot (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hanford Court Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,380
    • Self-Funded Residential Dementia Care from £1,480
    • RESPITE Self-Funded Residential Care from £1,480
    • RESPITE Self-Funded Residential Dementia Care from £1,580
  • (these prices are only a guideline, please contact Hanford Court Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open 24 hours


  • Parking

  • Free parking available


Hanford Court Care Home - Avery Healthcare Reviews (67)

Total of 67, showing 41-60
9.5

Hanford Court Care Home - Avery Healthcare has a Review Score of 9.5 (9.535) out of 10, based on 19 reviews in the last 2 years. Over all time Hanford Court Care Home - Avery Healthcare has 67 reviews.

Overall Experience

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Date Published

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Review from B G T (Husband of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On a good day, overall standards are acceptable. On an off day, food tends to be unattractive and unappetising (lacks imagination for elderly people with dementia).
Staff shortages are noticeable with a decline in personal care and poor housekeeping standards. Staff shortages lead to a decline in individual
client needs, e.g. toileting, washing, grooming and assistance with feeding on occasions when the resident is having an 'off day'. More and varied activities would benefit residents.

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Review from A G (Sister of Resident) published on 16 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely pleasant and helpful.

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Review from Victoria W (Daughter of Resident) published on 16 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care is taken to look after my mother. I could not wish for a more wonderful loving environment for her.
Thank you to everyone involved.

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Review from Margaret P (Sister of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant, nice rooms, lovely gardens to sit in. My sister seems very happy here.

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Review from T P (Brother-in-law of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff pleasant, friendly and efficient. Our sister is very happy and well cared for.

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Review from K W (Friend of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home, staff treat the residents with care and respect.
Always a happy, friendly greeting from the excellent reception staff.

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Review from Geoffrey B (Nephew of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care home for my relative. Nothing too much trouble. Clean and friendly. The best care home for miles around.

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Review from Rosemary H (Niece of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was immaculate, welcoming and beautifully decorated. My aunt was comfortable, happy and had received the best of care, medical and social. She liked her room, the staff and the food and was entertained by the social programme.

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Review from John W (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 3 weeks respite in Hanford Court. the staff and facilities were excellent and she will definitely be returning there in the future. I would recommend Hanford Court as their care is second to none.

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Review from Melvyn B (Son-in-law of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was good to be on holiday knowing that my mother-in-law was being looked after professionally by people who respected and befriended her.

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Review from Imogen H (Niece of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very friendly and accommodating. The home is well presented and food is excellent quality. I was pleased to see my uncle was so well taken care of.

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Review from Bev M (Daughter of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Hanford Court Stoke on Trent.
In particular, those staff on the Doulton floor for the care given to my dad in the past 3 years.
They have given excellent care beyond expectations and also the kindness and resources shown to us in the last few weeks of care.
Congratulations to the deputy manager on her promotion top manager, well deserved.

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Review from Belinda H (Sister of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother must be one of the most challenging residents that Avery have ever had to deal with because of his age and complex needs, but in the six years that he has been with you, all I have witnessed is that he ahs been treated with dignity, compassion and a level of care that I cannot envisage anyone
else being able to deliver.


To be able to go to bed at night knowing he is safe and secure is something I will be eternally grateful for.


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Review from Margaret W (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking for a respite bed for my 92-year-old mother on her discharge from hospital we visited some truly dreadful places. We were lucky to find Hanford court which is always clean, smells nice and is staffed by a whole team of kind and friendly people. The food is always good. Mum has a
nice big room with her own en-suite facilities and is kept warm, clean and comfortable. Staff even take residents for the occasional pub lunch and hairdressers come regularly. What's not to like?

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Review from C E (Daughter of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of arriving staff were helpful and pleasant. The care home is always clean and refreshments for visitors are always stocked. The activities for the residents are great especially the dancing. The price of the care home is rather expensive, however, you know that your family member is
well looked after with fantastic amenities ground them.

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Review from P M (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Hanford Court Care Home for 2 1/2 years and I could not be more impressed with the care he has received. He is always kept clean and well cared for and the staff are particularly attentive to the complex health needs. There is always a relaxed and happy atmosphere at
this home and the standards of care are of the highest order.

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Review from A B (Son of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since dad has been in Hanford Court Care Home we have never worried that he was anything but perfectly happy and at home in a warm caring environment. Top marks Hanford Court.

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Review from P M (Son of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care and facilities including cleanliness.

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Review from Carol C (Daughter of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about 'Hanford Court Care Home'. Everyone, from the carers, administration staff, catering staff and the recreation and leisure team are fantastic. Management of the home is excellent. My mother has settled in very well these last 12 months and her whole dementia has changed for
the better. she is her 'old' self - I have my mum back. I don't know what we would do without 'Hanford Court Care Home'.

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Review from Margaret B (Wife of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is treated with respect and love. A nominated carer spends one to one time with him and he is always clean and tidy. The accommodation is always spotless and smells fresh. Visitors are made to feel welcome and there are areas to socialise and spent time together, such as a coffee lounge,
garden and plenty of entertainment is arranged if wanted.

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Current Review Score: 9.5 (9.535)

Overview of Review Score

The Review Score of 9.5 (9.535) out of 10 for Hanford Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.535 for Hanford Court Care Home - Avery Healthcare is calculated as follows: ( (139 Excellents x 5) + (70 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 226 Ratings = 4.535

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hanford Court Care Home - Avery Healthcare is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

Gemma

Gemma Boot

Job Title: Home Manager

Joined: 2012

Hello, my name is Gemma, and I am delighted to be the Home Manager here at Hanford Court.


Having the privilege to work here for the past 9 years, Hanford Court has truly become a second home for me.


With 17 years’ experience in the healthcare sector my previous roles have included, Carer/Senior Carer, Team Leader, Trainer, and Deputy Manager. I have also achieved qualifications such as NVQ Level 5, Social Care, and a Diploma in Sociology, where I have gained the skills and knowledge to succeed in my role today.


Within this time, I have shared many treasured moments with the residents I have had the pleasure to meet.


Seeing my residents smile each day gives me the motivation to perform at the highest level. One proud moment that I will cherish throughout my career was when I was able to fulfil one of my residents’ dreams of riding in a helicopter. It was so special just to see how happy they were.


I would best describe myself as very sociable. We have multiple cosy lounge areas throughout our home where you will often find me having a cuppa and a natter with one of our residents. In my spare time, I enjoy cooking and watching football.


Avery Healthcare, owners of Hanford Court, best stands out for their award-winning standards of care. And our home is no different. My favourite aspect of Hanford Court would be its beautiful, landscaped gardens which residents can enjoy all year round, whether that be planting crops to later be used by our talented culinary team or just simply soaking up the sun on a summer’s day. We have also recently installed our visiting pod which facilitates safe visiting for our residents and their loved ones.


I look forward to welcoming you to the Hanford Court care community.