Barchester Juniper House

Candleford Close, Brackley NN13 6JZ
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9.8 100 Reviews
Purpose built and caring for residents since 2012 Juniper House is a sixty capacity care home from Barchester Healthcare, one of the leading UK care home providers with over thirty years experience and over two hundred homes.

All Barchester homes are finished to the highest standard and furnished with impressive facilities from cosy lounges, ideal for reading the daily newspaper, through to well-maintained, colourful, secure gardens which are perfectly suited for you to relax or take a stroll.

This well-established and comfortable home in Brackley offers a modern and stylish interior, with many homely qualities that make for a pleasant social atmosphere and allows residents to pursue a lifestyle as relaxed or active as they see fit.

All of the home's sixty bedrooms are en-suite and, together with age-related care, the home also specialises in dementia care with a dedicated Memory Lane community.
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Care Provided by Barchester Juniper House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Seema Thomas (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 2

Funding & Fees Guide for Barchester Juniper House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Juniper House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Pleased to welcome visitors at any time of the day.


Barchester Juniper House Reviews (100)

Total of 100, showing 41-60
9.8

Barchester Juniper House has a Review Score of 9.8 (9.810) out of 10, based on 28 reviews in the last 2 years. Over all time Barchester Juniper House has 100 reviews.

Overall Experience

  • 81
  • 15
  • 2
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Date Published

100
7
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28
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Review from Sarah C (Granddaughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care home and their staff highly enough, from top to bottom the staff are absolutely brilliant with great management, as well as the home, being purpose-built so a brilliant facility.
In January this year, we had to make the difficult decision for my grandmother to go into a care
home. Covid was rife and trying to find a home that could accommodate immediately was tricky. I spoke with Juniper House and they arranged for me to go and look around straight away. Two staff members left a great impression and albeit that it wasn't in the immediate area we wanted the home felt right. Within a few days, my Gran was in. The induction process was brilliant and we really couldn't have been made to feel more at ease if we had tried. The staff were, and are, excellent in making not only the resident feel safe and happy but also making sure the family are happy. This was initially temporary due to location, however, we could not imagine her being anywhere else now.

Reply from Seema Thekkethottathil, General Manager at Barchester Juniper House

Thank you very much for your kind words. I will ensure your comments are shared with the team at Juniper.


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Review from Julian B (Son of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My and our family are all far happier now she is in this new care home in Brackley.
Rooms and staff all very helpful, and rooms are very clean and tidy.

Reply from Seema Thomas, General Manager at Barchester Juniper House

Thank you for your kind words, I will ensure your comments are shared with the team at Juniper.


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Review from Andrew B (Son of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run, staff very friendly, made very welcome, garden area to go into lovely, my mum is very happy in there.

Reply from Seema Thekkethottathil, General Manager at Barchester Juniper House

Thank you very much for your kind words. it's a pleasure to care for your mum at Juniper House.


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Review from H C (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid-19 restrictions, it was difficult to visit but now restrictions have been lifted we can visit more easily, not having to book online. Wearing masks is still mandatory. Lovely to use the coffee area and go out when the weather permits.

Reply from Seema Thomas, General Manager at Barchester Juniper House

Thank you for your feedback, it's greatly appreciated.


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Review from A G (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents seem very well looked after, clean, and nicely dressed. The food choices look very appetising. It always smells so clean, and the attention to cleanliness is very good. The bedrooms are very nice with en-suite facilities staff are very caring.

Reply from Seema Thekkethottathil, General Manager at Barchester Juniper House

Thank you very much for your kind words. Hopefully we will be able to invite families to our dinning rooms shortly as we used to do prior to the Covid.


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Review from B L (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother ( and amputee) has been in Juniper for six years. Until the onset of Covid mum and the family were happy with the service she was receiving. It was friendly, efficient and had stable staffing, however, in the Covid era staffing became an issue. Staff came and went so did the manager. Care
quality declined and so did staff morale. I became worried about the home and thus about mum and fees had increased her funds were starting to run low. Barchester had received over £370,000 for mums care. Fortunately, the latest manager is a very determined and caring person. In the few months, she has been the post he has got a grip on managing a tight ship and to my mind, Juniper House is now a different place, back to being the place it used to be. I am a happy relative again.

Reply from Seema Thomas, General Manager at Barchester Juniper House

Thank you for your kind words, I will ensure your comments are shared with the whole team at Juniper House.


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Review from M H (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Juniper House for over three years now. His needs are quite complex, and Juniper House is doing a fantastic job of looking after him. There have been ups and downs over the years, and lots of management changes, but the staff "on the ground" have always been fantastic and gone above
and beyond. The current management is also fantastic and has put in place a staffing structure, which means these wonderful staff can excel. I would absolutely recommend Juniper House to anyone looking for nursing or residential care. Lots of activities, good food and a really lovely environment delivered by excellent staff with very high standards, who really care.

Reply from Seema Thomas, General Manager at Barchester Juniper House

Thank you for your kind words. I will ensure your comments are shared with the whole team at Juniper House.


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Review from J W (Niece of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was well cared for during her time in Juniper House. The staff kept me informed as her condition deteriorated and I was allowed to sit with her in the last few hours of her life, also the staff on duty at that time made my husband and I feel welcome and were kind and understanding.

Reply from Seema Thomas, General Manager at Barchester Juniper House

Thank you for your kind words, I will ensure this is communicated to all the Juniper House staff.


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Review from I I (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is receiving excellent care in Juniper House. The staff are thoughtful and respect her wishes. She is well looked after.

Reply from Seema Thomas, General Manager at Barchester Juniper House

Thank you so much for your kind words, I will ensure that this is communicated to all of the staff at Juniper House.


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Review from Jacqueline O (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write a review for anyone, who like myself are doing their research on Juniper House prior to placing their loved ones here. Rest assured, you will be making a great choice. Right from initial contact with the manager and her team have gone above and beyond. Both for my terminally ill mother,
but also my family. We have been greeted with kindness and understanding, and after what has been a very difficult and upsetting time for us all. They are providing us all with comfort and support.
My mum remarked yesterday on my visit, how they all talk to her like she is not silly. While it upsets me that she felt that under the hospital care previous. It's wonderful to know that in the time she has left with us, she feels understood and respected.
I hope mum will remain as we move towards palliative care. Knowing that the manager and the team will be looking after her. Thank you so much.

Reply from Seema Thomas, General Manager at Barchester Juniper House

Thank you so much for your kind words. It is a privilege to be part of the care team that cares for your mum, I will ensure that this is communicated to all of the staff at Juniper House.


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Review from Paula R (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came for respite and had a wonderful time. Fantastic food and entertainment and lovely staff. He's already said he'd like to go back.

Reply from Claire Gascoigne, General Manager at Barchester Juniper House

I'm so pleased to hear that your father enjoyed his respite stay here with us, we look forward to having him back.


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Review from Barry F (Father of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my daughter's home a very friendly and welcoming place. I feel happy that this will be her forever home as she needs so much extra care and I know she is liked after at Juniper House.

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Review from Maureen F (Mother of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do feel the home is a lovely place to live in - it is attractive inside and makes you feel good about a member of your family living here. My only worry is that some weekends there is not enough staff to cope with the resident's needs - my daughter is one such person who has been left in bed for too
long because of this problem. Otherwise, is a very, very happy person.

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Review from Tim B (Son of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the wonderful team who do an amazing job at Juniper House in Brackley. My mother is a long-term resident and during Covid, I have been blessed to know that she has had outstanding care whilst I have been unable to see her, apart from the occasional outdoor visit which
was so much appreciated. I am kept informed of her situation and am able to speak to my mum (who has dementia) on the telephone which is always available when I call the home. Not only is the care excellent but the whole team show genuine kindness, warmth and compassion. The home is beautifully maintained both inside and out and feels homely, cosy and very clean, a criteria that is, of course, important to the residents but also for the visitors. Most of all, my mum is settled and happy there which is the best feeling for me. Thank you so much to everyone, you are doing a wonderful job keeping all the residents safe during the Covid outbreak.

Reply from Juniper House, Administrator at Barchester Juniper House

Thank you so much for your kind words, it is a privilege to part of the care team that cares for your mum, she really is a delight. I will ensure that this is communicated to all of the care team.


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Review from Lesley E (Sister of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law sadly had to go into Juniper House before he sadly passed away. The staff were amazing to him, his wife and all of the family. He had a young family and the staff went out of their way to make their visits as Happy as they could be. It is never easy when someone goes into a care home,
but we will be forever grateful for the wonderful care you showed, it makes all the difference!!

Reply from Juniper House, Administrator at Barchester Juniper House

Thank you for your very kind words. I am proud of the team here at Juniper and I will ensure that I pass on your very kind words to them all.


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Review from Jill E (Wife of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at Juniper House for 9 months until he sadly passed away. In my experience, all the staff were extremely welcoming and friendly. Not only did they support my husband through the last few months of his life but they supported myself and my family. I will always be eternally
grateful to the staff at Juniper House.

Reply from Juniper House, Administrator at Barchester Juniper House

Thank you so much for your review - we are pleased that we could be there to support you all at this time.


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Review from Charlotte C (Relative of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's grandfather was moved to Juniper from being cared for full time by my mother-in-law which was a difficult move for her to make. The staff made the transition incredibly easy for him and provided a great service to enable him to spend his last days surrounded by his family. The staff facilitated
us being with him for many hours and nothing was too much trouble offering us refreshments and comfort when we required it. Would recommend.

Reply from Juniper House, Administrator at Barchester Juniper House

Thank you so much for your kind review, although a difficult time for you as a family, I am proud that as a team we could help make this time easier for you.


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Review from Susan B (Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

As a resident, it has cost me a quarter of a million pounds in 3 years, plus I pay for my medication. I have not been satisfactorily cared for in the first 6 months especially! Appalling food, no choice, decisions made for me by a senior carer as not deemed capable! We have had no activities co-ordinator
since January 2020 so life during Covid has not been good. Only terrestrial TV so a very 'locked in experience'. I shall never forget and as a result, frustration and low mood. Nothing to do all day!

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Review from L R (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Juniper House for the last five years. Juniper House is a lovely home with a pretty enclosed garden. Since the new manager took over in 2019 the home has improved tremendously with a much-needed boost in staff morale. As a relative, this has been lovely to see as they are
so hardworking and caring and deserve to be treated well and with respect.
The various departments from carers, nurses and housekeeping through to kitchen staff, maintenance and management are friendly and welcoming whilst professional and dedicated in their individual roles.
Juniper House feels like it now has its heart back and I would definitely recommend to anyone considering residential care.

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Review from Claire G (Ex Family Member) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend anyone thinking of residential care accommodation to contact Barchester Juniper House.
Apart from the welcoming ambiance of the home along with the decor and facilities, it's the manager of the home and the care team including kitchen staff who make this a home I would wish
to be in should I ever need extra support in the years to come. I honestly can not praise them enough for the help and kindness shown.
Thank you so much you are all amazing. Special thanks to the care home Manager, who clearly cares for her team and residents alike.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Barchester Juniper House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Barchester Juniper House is calculated as follows: ( (276 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 332 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Juniper House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Barchester Healthcare Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Barchester Healthcare Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (12)

Karen

Karen Leach

Job Title: General Manager

Joined: 2021

Hello, my name is Karen, and I am acting General Manager here at Juniper House. I started my career as a Registered Nurse in 1985.
I worked for NHS for many years and thoroughly enjoyed working in different departments. Then I left NHS and specialised in palliative care, working in Marie Curie Hospice where I gained a lot of experience of caring for EOL patients.
In 2019, I applied for the role of RGN in Juniper House, with years of experience and expertise in Care Homes, which is very different from other areas of nursing but very rewarding and most enjoyable. Within a few months, I was given the opportunity to become Unit Manager for elderly and Frail and enjoyed leading my team and developing the units to high standards.
In 2021, I applied for the position of Deputy Manager/Clinical Lead, Then in January 2025 I was asked to step up to General Manager to run the home, I am thoroughly enjoying my role and watching Juniper House flourish. I am proud to be a part of a wonderful team

... Read more
Tyisa

Tyisa Houghton

Job Title: Unit Manager

Joined: 2012

I started at Juniper House in 2012 as a Care Assistant and was promoted to Senior Care Assistant within a month of being there. I was intrigued by the nursing side and was there for selected for the first Cohort to complete the Care Practitioner course in the country. This did not stop me from wanting to go further and the next stop was taking off to Northampton University where I completed a 3 year Nursing degree. Once qualified in May 2021 I had no doubt that I wanted to remain at Juniper House and practice as a qualified Nurse. With being qualified less than a year I applied to be head of Unit for the downstairs floor and was successful and this is where I am now.

... Read more
Naomi

Naomi Chauhan

Job Title: Administrator

Joined: 2023

Hi, my name is Naomi, I joined Juniper in February 2023 as the Administrator to support Seema our General Manager and Karen our Deputy. I am always on hand if any relatives, residents or co-workers have any questions or need help with anything. I can honestly say I love my job and although I don't have a direct caregiving role to the residents I really enjoy seeing them and talking with them on a daily basis. I have a varied background of finance, administration and customer service. I am a bit of a crazy cat lady and have two feline related diplomas!! In my spare time I volunteer for the Cherwell cats protection. My other hobbies include gardening and swimming, in April 2023 I raised money for the Alzheimer's society by swimming 5 Miles in a month. My office is next to reception so please feel free to pop your head in and say hello.

... Read more
Naomi

Naomi Houghton

Job Title: Senior Healthcare Assistant

Joined: 2013

Hi. I’m Naomi and I’m a Senior Healthcare Assistant at Juniper House. I joined as a Carer in 2013 and was promoted after a year. I have previous experience of domiciliary care, supporting people in their own homes. I have gained experience in the residential and dementia communities here at Juniper House and I am looking forward to doing an NVQ3 in Care. I really enjoy my role, providing care with dignity to help people feel good for the rest of the day. I pay close attention to nutrition and hydration, making sure residents have appetising food and drinks of a consistency that makes it easy to swallow. I love getting to know residents, their backgrounds, their families and their likes and dislikes. It is often the little things that show we care, such as knowing whether an individual likes the radio left on or off, how they like to be referred to, and what little treats make them happy.

... Read more
Jamie

Jamie Carpenter

Job Title: Carer

Joined: 2018

Hi, I’m Jamie and I’m a Care Assistant here at Juniper House. I joined here in 2018. I have enjoyed working here. I enjoy my role in ensuring resident's needs are met. Getting to know the residents and their families, their preferences and also their likes and dislikes. I recently completed my NVQ 2.

... Read more
Helen

Helen Hedges

Job Title: Senior Carer

Joined: 2018

Hi, my name is Helen, I have been working with Juniper since 2018 as a Senior Carer and Dementia champion. I usually work on memory line units where I have a lot to contribute as a Dementia champion. I enjoy every bit of my professional life at Juniper House.

... Read more
Tracey

Tracey Campion

Job Title: Administration Assistant

Joined: 2016

Hello. I'm Tracey and I am part of the Administration Team at Juniper House. I support the General Manager and the Administrator with any communications, record-keeping or financial processes that I can help with. I answer the telephone so it might be me you speak to first. I am really pleased to be working as part of a supportive team and I like getting to know residents' families.

... Read more
Luke

Luke Carr

Job Title: Head of Maintenance

Joined: 2015

Hello, I’m Luke, Head of Maintenance at Juniper House. I joined the team in 2015 and became HOM at the beginning of 2024. I’m passionate about maintaining the home at high standards and providing an inviting environment for our residents, visitors and staffs.

... Read more
Andrew

Andrew Blunt

Job Title: Head Chef

Joined: 2022

Hi, my name is Andrew, I have been working at Juniper House as the Head Chef for Just over 3 years. I bring a vast wealth of experience and knowledge with me to Juniper House, from working at Star Hotels, and Privately Run Gastro pubs as well as 6 years working in hotels in Christchurch, New Zealand. I am passionate about putting the freshest, tastiest meals In front of your loved ones, from traditional English favourites as well some more modern dishes with a twist. One of my favourite parts of my job is talking to our residents and finding out what they like or would like to see on our seasonal changing menus, I am always around the home so if you should want to have a chat to me I would be more than happy to.

... Read more
Andrea

Andrea Esterhuizen

Job Title: Housekeeping assistant

Joined: 2007

Hello, I am Andrea. I have been working for Barchester for 17 years. I first started working at Chacombe Park in 2007 as a housekeeping assistant and kitchen assistant. In 2013 I transferred to Juniper House working as a housekeeping assistant.

... Read more
Sarah

Sarah Houghton

Job Title: House Keeping/Laundry Assistant

Joined: 2023

Hi there, I'm Sarah Houghton. I have been working with Juniper House since June 2023 as a Housekeeper and Laundry person. I thoroughly enjoy my role and appreciate the kindness of everyone. I'm always happy to lend a helping hand. I enjoy talking to the residents and assisting wherever I can. It truly feels more like a family than a job.

... Read more
Mario

Mario Coelho

Job Title: House Keeping Assistant

Joined: 2019

Hi, my name is Mario. I have had the pleasure of working as a Housekeeper at Juniper House, for the past 5 years. My role involves ensuring our care home is consistently clean and presentable, maintaining the highest standards set by Barchester. In particular, I focus on residents’ rooms amenities and common areas. I also enjoy talking with the residents and their families. Juniper House feels like a second family to me.

... Read more