Barchester Juniper House

Candleford Close, Brackley NN13 6JZ
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9.8 100 Reviews
  • Barchester Juniper House, Brackley
Purpose built and caring for residents since 2012 Juniper House is a sixty capacity care home from Barchester Healthcare, one of the leading UK care home providers with over thirty years experience and over two hundred homes.

All Barchester homes are finished to the highest standard and furnished with impressive facilities from cosy lounges, ideal for reading the daily newspaper, through to well-maintained, colourful, secure gardens which are perfectly suited for you to relax or take a stroll.

This well-established and comfortable home in Brackley offers a modern and stylish interior, with many homely qualities that make for a pleasant social atmosphere and allows residents to pursue a lifestyle as relaxed or active as they see fit.

All of the home's sixty bedrooms are en-suite and, together with age-related care, the home also specialises in dementia care with a dedicated Memory Lane community.

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Care Provided by Barchester Juniper House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Seema Thomas (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 2

Funding & Fees Guide for Barchester Juniper House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,682

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Juniper House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Pleased to welcome visitors at any time of the day.


Barchester Juniper House Reviews (100)

Total of 100, showing 81-100
9.8

Barchester Juniper House has a Review Score of 9.8 (9.810) out of 10, based on 28 reviews in the last 2 years. Over all time Barchester Juniper House has 100 reviews.

Overall Experience

  • 81
  • 15
  • 2
  • 1
  • 1

Date Published

100
7
18
28
72

Review from K B (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff. Excellent food and helpful with special diet requirements. Good range of activities, collective and individual. Lovely garden and good maintenance. Great cake!

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Review from Deirdre F (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away at the age of 94. Her last journey in life, with all of her difficulties, was made as comfortable as it could be possible. The staff were loving, caring, kind and considerate, not only towards my mother, but to myself also.


My heartfelt thanks towards all at Juniper House for

all that was given in the care for my mother.

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Review from K C (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely environment with caring staff. Excellent activities with residents.
An area for improvement would be working with a member of staff to create a personalised care plan that we have negotiated.
Would benefit from regular, as in weekly, updates from nursing staff.

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Review from A D (Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Juniper House is a pleasant environment where I feel safe and the care provided is very good. The atmosphere is lively and friendly.

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Review from Margaret C (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves it at Juniper!

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Review from Violet W (Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never heard a cross or unkind word in two years. Clean... given to residents - excellent.
Also applies to needed dressings - never neglected.
Would recommend Juniper whole heartedly. Ups and downs due to the world of today. Below is a poem (by me) - says it all.
Making the Best of Care in
Juniper House
We are in care but do not fret, happiness in store for us yet
We are all good friends I am glad to say, to be nice to each other is Juniper's way
Our carers look after us and are oh-so-kind, sweeter girls you will never find
Not forgetting and must not miss, a young new carer - makes life bliss
They attend to our needs with such dedication, deserving from us some appreciation
As this I end I have to say included in Junipers special way
Doctors, nurses and all we employ bring to the residents friendship and joy.

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Review from Jayne W (Daughter-in-law of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated with compassion, both resident and family.
Genuinely caring staff. Rooms clean and very acceptable.
More activities could be provided.
Food very nice but a little adventurous for most elderly folk.
Brilliant team spirit with the manager, putting that extra mile for family and client satisfaction.
A wonderful team throughout.

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Review from D L (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are really helpful, caring and friendly. Nothing seems to be any trouble if you need their help. For the past few months the smell, especially upstairs, has a lot to be desired but have been informed it is being rectified as it was the carpets being urinated on. Pity it wasn't rectified sooner.
Mum had wet the bed but it had not been seen to by the afternoon but was done when I asked. Mum also smelt of stale urine a few days later and I noted she was still wearing the same skirt as the day of the wet bed. There are crumbs under the cushion on the chair and bits of rubbish behind furniture. Laundry items although named go missing yet is often left with other residents. I feel overall the service is good but more staff are required and less agency staff would solve the problem.

Reply from Fiona Smith, General Manager at Barchester Juniper House

Thank you so much for your review. At Juniper House we promote an honest and transparent approach. Thank you for recognising that we have a great passionate team who always go the extra mile for all who reside and visit Juniper House.


We are in the process of recruiting more staff to join the team, however we are waiting to ensure those employed are safe to welcome to the Juniper House team.


Your loved one’s care and wellbeing is our utmost priority. Doing my daily rounds as the General Manager, I can assure you that after a full investigation, new team members in housekeeping are being re-trained and supported to deliver to our high standard. Head of Housekeeping has been personally delivering the highest standard of service to this particular area of the home since we were aware of the situation.


The offending carpet is due to be replaced tomorrow. I can only apologise for the aroma caused while we have professionally tried to keep this to a minimum.


Sadly clothing items on our dementia floor do have a habit of finding themselves in other resident’s rooms due to the nature of the delightful personalities we are fortunate to care for. We are aware of this and on a daily basis return items to the correct residents, ensuring the lowest amount of anxiety is caused to those on their journey of dementia.


My door is always open, as communication is key to delivering a high passionate caring environment to all. Please do make myself or a member of the team aware if you have any other issues with the service here at Juniper House.


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Review from Vince F (Son-in-law of Resident) published on 16 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Premises still in (new order) as when home opened. Staff turnover slowing down, long term staff are brilliant. Only concern is one in four weekends no reception/security cover on entry desk.

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Review from Elaine D (Daughter of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a most enjoyable two weeks respite at this location and looked better for it. The location was quiet, rooms clean and meals very good. Staff were very friendly and always willing to help people.

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Review from Cathy W (Daughter of Resident) published on 16 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from Alzheimer's and has been a resident for twelve months at Barchester Juniper House. In spite of the difficult process of moving from her family home, Mum was able to settle in quite quickly, which I'm sure was helped by being able to have some of her own furniture in her room enabling
continued familiarity with her surroundings.
She is always cheerful when I visit and has maintained her positive, happy demeanour. The staff are welcoming and happy to chat to Mum and I when we are in the coffee lounge.
There are regular activities available which Mum enjoys, both from taking part in, and also from the social aspect, mixing with other residents.

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Review from Peter H S (Husband of Resident) published on 16 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This could be difficult, there are so many good things about Barchester Juniper House. Where do I start ? It must be the staff. When I walk in I am always greeted with a smile and "How are you ?" At Christmas this year my wife will have been with Barchester four years. Over that time her health has
deteriorated very slowly. I marvel how staff are able to cope with residents who want something now. The home has an air of goodwill everywhere. I never see areas that need cleaning, the staff are already working at those areas. The kitchen staff know what each resident likes to eat. Top class food. Residents always look clean and are dressed.
There is always an opportunity for residents to have an activity. "Would you like to have a walk round the garden" Most residents will say yes, and off they go. There is always a quiet place you can go. I take my wife around the garden, she is wheelchair bound. Once again I compliment the staff on the upkeep of the garden.


What more can I say?


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Review from Gerald S (Son of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident for six months. During that time staff turnover has been high, and the quality of food has turned out to be disappointing. However, the nursing care has been constant with occasional GP visits, her tablets have been - in the main - organised.
My mum gets confused with
the constant change of carers, and often feels she is 'left til last'. Lately I have been surprised to receive an increase in rates - without prior notification - and it is increasingly difficult to speak to someone about an explanation for this...

Reply from Sally Matthews, Home Services Advisor at Barchester Juniper House

Dear Gerald,
Thank you so much for completing the carehome.co.uk review card as we value all feedback. We operate an open and honest policy. We were aware of a sudden drop in our hospitality service over the last couple of weeks due to unforeseen absences, which were quickly replaced. I do hope that you now find the hospitality service is back up to the Barchester standard.
In light of this review the Management team would like to offer you lunch at our expense for you and your wife to dine with your relative. Please do not hesitate to contact the Management team for any future queries you may have.


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Review from Johnnie A (Resident) published on 25 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I've been here I've been very happy and have no problems. I certainly would recommend to friends etc.

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Review from Amanda G (Daughter of Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has not been so good in years, she's receiving a lot of support, entertainment and kindness. Everyone is so friendly and positive. It makes visits to see mum much easier at a time we are all so sad about her illness. The staff are fabulous.

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Review from Andrew O (Son-in-law of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been impressed I must say with the care home Barchester Juniper House in which my mother-in-law now lives. The environment, especially the pretty and nicely sheltered inner garden area is excellent. Most charming, attentive, caring and efficient. Really good - highly to be recommended.

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Review from Philip G (Husband of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has had an interesting and positive life particularly acting and singing. In her 70's she started suffering from dementia which is difficult for husband and wife after 50 years together. I obviously wish for my wife to have her last years in a happy environment where she is well looked after.
I believe the staff at Barchester Juniper House are giving my wife the most professional care.

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Review from Gill G (Niece of Resident) published on 17 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent several weeks at Juniper House as a temporary resident in 2014 and then as a permanent resident from June until she passed away in August. The room was very clean and well maintained but most importantly the care that she received from all the staff throughout her stays was exceptional.
She was treated with respect, kindness and dignity and her wishes were adhered to fully. Also the family were given great support in her final days.

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Review from Diane S (Daughter of Resident) published on 16 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum resided at Juniper house for the last 6 months of her life. Unfortunately she had quite a few medical problems. The care and nursing staff were wonderful with her and we as a family could not have asked for better. She was always treated with dignity and respect by all the staff, who are a very
special group of people. I was always made to feel at "home" when I visited, but the staff were always very professional and nothing was too much trouble even when they were busy. It was a comforting thought that mum was in a place were she felt safe and cared for to a high standard.

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Review from Sean L (Son of Resident) published on 16 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the overall quality of the care at Barchester Juniper House and I would have no hesitation in recommending this home to prospective residents. The staff are so friendly and genuinely care for each resident and their family. The maintenance of the home, the facilities and
the environment, including very pleasant grounds, are excellent. There is also a varied activities program. While every effort is made by all of the members of staff to integrate new residents in to their new environment, each person is treated with dignity and their independence and personal views respected. I have also been able to develop close relationships with many members of the team which is very comforting as I live overseas and am naturally interested in receiving update reports on my mother's health. It is never easy for a family in moving a loved one in to a home and you sometimes read of incidents at other homes in the media. I am so pleased that we found Barchester Juniper House and I would like to thank every member of staff for the ongoing support for my mother.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Barchester Juniper House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Barchester Juniper House is calculated as follows: ( (276 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 332 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Juniper House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (12)

Karen

Karen Leach

Job Title: General Manager

Joined: 2021

Hello, my name is Karen, and I am acting General Manager here at Juniper House. I started my career as a Registered Nurse in 1985.
I worked for NHS for many years and thoroughly enjoyed working in different departments. Then I left NHS and specialised in palliative care, working in Marie Curie Hospice where I gained a lot of experience of caring for EOL patients.
In 2019, I applied for the role of RGN in Juniper House, with years of experience and expertise in Care Homes, which is very different from other areas of nursing but very rewarding and most enjoyable. Within a few months, I was given the opportunity to become Unit Manager for elderly and Frail and enjoyed leading my team and developing the units to high standards.
In 2021, I applied for the position of Deputy Manager/Clinical Lead, Then in January 2025 I was asked to step up to General Manager to run the home, I am thoroughly enjoying my role and watching Juniper House flourish. I am proud to be a part of a wonderful team


Tyisa

Tyisa Houghton

Job Title: Unit Manager

Joined: 2012

I started at Juniper House in 2012 as a Care Assistant and was promoted to Senior Care Assistant within a month of being there. I was intrigued by the nursing side and was there for selected for the first Cohort to complete the Care Practitioner course in the country. This did not stop me from wanting to go further and the next stop was taking off to Northampton University where I completed a 3 year Nursing degree. Once qualified in May 2021 I had no doubt that I wanted to remain at Juniper House and practice as a qualified Nurse. With being qualified less than a year I applied to be head of Unit for the downstairs floor and was successful and this is where I am now.


Naomi

Naomi Chauhan

Job Title: Administrator

Joined: 2023

Hi, my name is Naomi, I joined Juniper in February 2023 as the Administrator to support Seema our General Manager and Karen our Deputy. I am always on hand if any relatives, residents or co-workers have any questions or need help with anything. I can honestly say I love my job and although I don't have a direct caregiving role to the residents I really enjoy seeing them and talking with them on a daily basis. I have a varied background of finance, administration and customer service. I am a bit of a crazy cat lady and have two feline related diplomas!! In my spare time I volunteer for the Cherwell cats protection. My other hobbies include gardening and swimming, in April 2023 I raised money for the Alzheimer's society by swimming 5 Miles in a month. My office is next to reception so please feel free to pop your head in and say hello.


Naomi

Naomi Houghton

Job Title: Senior Healthcare Assistant

Joined: 2013

Hi. I’m Naomi and I’m a Senior Healthcare Assistant at Juniper House. I joined as a Carer in 2013 and was promoted after a year. I have previous experience of domiciliary care, supporting people in their own homes. I have gained experience in the residential and dementia communities here at Juniper House and I am looking forward to doing an NVQ3 in Care. I really enjoy my role, providing care with dignity to help people feel good for the rest of the day. I pay close attention to nutrition and hydration, making sure residents have appetising food and drinks of a consistency that makes it easy to swallow. I love getting to know residents, their backgrounds, their families and their likes and dislikes. It is often the little things that show we care, such as knowing whether an individual likes the radio left on or off, how they like to be referred to, and what little treats make them happy.


Jamie

Jamie Carpenter

Job Title: Carer

Joined: 2018

Hi, I’m Jamie and I’m a Care Assistant here at Juniper House. I joined here in 2018. I have enjoyed working here. I enjoy my role in ensuring resident's needs are met. Getting to know the residents and their families, their preferences and also their likes and dislikes. I recently completed my NVQ 2.


Helen

Helen Hedges

Job Title: Senior Carer

Joined: 2018

Hi, my name is Helen, I have been working with Juniper since 2018 as a Senior Carer and Dementia champion. I usually work on memory line units where I have a lot to contribute as a Dementia champion. I enjoy every bit of my professional life at Juniper House.


Tracey

Tracey Campion

Job Title: Administration Assistant

Joined: 2016

Hello. I'm Tracey and I am part of the Administration Team at Juniper House. I support the General Manager and the Administrator with any communications, record-keeping or financial processes that I can help with. I answer the telephone so it might be me you speak to first. I am really pleased to be working as part of a supportive team and I like getting to know residents' families.


Luke

Luke Carr

Job Title: Head of Maintenance

Joined: 2015

Hello, I’m Luke, Head of Maintenance at Juniper House. I joined the team in 2015 and became HOM at the beginning of 2024. I’m passionate about maintaining the home at high standards and providing an inviting environment for our residents, visitors and staffs.


Andrew

Andrew Blunt

Job Title: Head Chef

Joined: 2022

Hi, my name is Andrew, I have been working at Juniper House as the Head Chef for Just over 3 years. I bring a vast wealth of experience and knowledge with me to Juniper House, from working at Star Hotels, and Privately Run Gastro pubs as well as 6 years working in hotels in Christchurch, New Zealand. I am passionate about putting the freshest, tastiest meals In front of your loved ones, from traditional English favourites as well some more modern dishes with a twist. One of my favourite parts of my job is talking to our residents and finding out what they like or would like to see on our seasonal changing menus, I am always around the home so if you should want to have a chat to me I would be more than happy to.


Andrea

Andrea Esterhuizen

Job Title: Housekeeping assistant

Joined: 2007

Hello, I am Andrea. I have been working for Barchester for 17 years. I first started working at Chacombe Park in 2007 as a housekeeping assistant and kitchen assistant. In 2013 I transferred to Juniper House working as a housekeeping assistant.


Sarah

Sarah Houghton

Job Title: House Keeping/Laundry Assistant

Joined: 2023

Hi there, I'm Sarah Houghton. I have been working with Juniper House since June 2023 as a Housekeeper and Laundry person. I thoroughly enjoy my role and appreciate the kindness of everyone. I'm always happy to lend a helping hand. I enjoy talking to the residents and assisting wherever I can. It truly feels more like a family than a job.


Mario

Mario Coelho

Job Title: House Keeping Assistant

Joined: 2019

Hi, my name is Mario. I have had the pleasure of working as a Housekeeper at Juniper House, for the past 5 years. My role involves ensuring our care home is consistently clean and presentable, maintaining the highest standards set by Barchester. In particular, I focus on residents’ rooms amenities and common areas. I also enjoy talking with the residents and their families. Juniper House feels like a second family to me.