Sheridan House

10c Douglas Avenue, Exmouth EX8 2BT
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9.7 25 Reviews
  • Sheridan House, Exmouth
Purpose-built in 2012, Sheridan House offers all of the state-of-the-art facilities residents would expect and much more. The home is situated in the quiet and picturesque 'Avenues' area of Exmouth within only a short walk to local shops and amenities.

Sheridan House also offers respite care; this can be a period of anything from a few days to a few weeks. This service is ideal for both the carer and the cared for, allowing carers to take a break knowing that their loved ones are being looked after in the best possible environment.

All rooms are stylishly decorated, with en-suite facilities and wonderful engaging views. The rest of the home offers some wonderful spaces, all stylishly decorated.

The grounds at Sheridan House houses a large garden with plenty of seating areas overlooking the picturesque scenery, allotments, raised flower beds, all designed to give wheelchair users easy access. The home enjoys the best of both worlds – it looks out on to the beautiful seascape and has all the charm Exmouth has to offer on its doorstep.

There are lounge areas which are perfect for residents to socialise in. While families and friends are also encouraged to spend as much time as they wish at home.

In fact, the home recommends residents invite their family and friends along to join them for lunch or dinner, freshly prepared by the in house chef. Families are also invited to the many parties and events hosted throughout the year.

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Care Provided by Sheridan House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Katherine Miller (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2021
    • Number of floors: 4

Funding & Fees Guide for Sheridan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,400
    • Self-Funded Residential Dementia Care £1,250 – £1,400
    • RESPITE Self-Funded Residential Care £1,250 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,400
  • (these prices are only a guideline, please contact Sheridan House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operates an any time visiting policy


  • Parking

  • Onsite car park


Sheridan House Reviews (25)

Total of 25, showing 1-20
9.7

Sheridan House has a Review Score of 9.7 (9.675) out of 10, based on 8 reviews in the last 2 years. Over all time Sheridan House has 25 reviews.

Overall Experience

  • 20
  • 4
  • 1
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  • 0

Date Published

25
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17

Review from Ann G (Wife of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sheridan House is a warm homely place. Smiley, helpful staff and a calm atmosphere.
After a visit I leave my husband safe in the knowledge he is in caring, safe and kind hands.

Reply from Wendy Marsh, Registered Manager at Sheridan House

Thank you for providing us with a review and for your kind words.


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Review from D S (Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home, staff just aims to please. Nothing too much trouble. The food and rooms are excellent.

Reply from Wendy Marsh, Registered Manager at Sheridan House

Thank you, for your very kind review of our home. We are pleased that you are enjoying your stay.


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Review from Judith G (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Sheridan in Feb 2024 and she flourished in the dedicated, caring, and supportive environment provided by the outstanding and conscientious team there. From the moment of our first contact with the staff, we were impressed by their friendly yet professional efficiency and the way they wanted
to make everything perfect for Mum. Sadly Mum passed away in October and the care they gave to her in her last months was exemplary. She was treated with utmost dignity by all the staff throughout her time there. As visitors, we were always made welcome and we were most grateful for the extent of support we were given as relatives.

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Review from Sue G (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Sheridan House in early 2024 from another care home. Immediately it was obvious that the staff truly care and are well organised. The home has an app which enables me to know how he is each day. Dad has formed positive relationships with the staff and other residents. He really enjoys the
keep fit and regular massages. Dad chooses to manage his own medication and the home has supported this independence. Dad and I would wholeheartedly recommend Sheridan House.

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Review from C C (Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment of first contact, I was so impressed with the friendly efficiency of the management who emphasized that this was my home. To the present day, I have received excellent care but I am also given as much privacy as possible. I feel my choices are important. Staff are well trained and efficient
although communication can sometimes be a problem. I feel safe at valued at the home.

Reply from Wendy Marsh, Registered Manager at Sheridan House

Thank you for providing us with a review and for your kind words.


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Review from N L (Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I gave an excellent rating because I am happy here - other residents and staff are interesting people. A family atmosphere.
"Good" rather than "excellent" for food and drink because it is a bit predictable for each day. But new ideas are being tried. I like new foods - try anything once!
Activities
"good" because more speakers coming in and more discussion sessions would be great.

Reply from Wendy Marsh, Registered Manager at Sheridan House

Thank you so much for your very kind words of appreciation.


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Review from Ian B (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Sheridan House for 1 1/2 years. During this time my wife and I have always been impressed with the level of care she has received. The team are very caring and resolve any needs quickly and efficiently. They are also cheerful, friendly and ready for a chat, encouraging
residents to participate in the many activities they organise. Her sea view is the icing on the cake!
We wouldn't hesitate to recommend Sheridan to anyone needing a care home facility and are very happy with our decision to choose Sheridan versus the other local care homes we researched.

Reply from Wendy Marsh, Registered Manager at Sheridan House

Thank you for your very kind review. We are pleased that you are happy with your decision to choose us at Sheridan House


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Review from Kevin L (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Sheridan House when he was struggling. The warm welcome from all staff was a breath of fresh air. He had many needs, which were met with ease and made me feel alot better. The rooms are very nice and decorated to a very high standard - the sea views are absolutely stunning. Staff
are always bubbly and stop to chat and offer tea too! The food menus have a wide variety, and Dad loved the puddings. Sheridan House really is home-from-home.

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Review from S C (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Sheridan at the beginning of this year. It's lovely to see her being so well looked after and enjoying more of a social life. All the staff are cheerful, friendly and helpful, always willing to lend a hand and have a chat when they can. More activities would be good, to add to scrabble
club and others on offer. The food is good, but could be more flavoursome, not spicy,

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Review from Elizabeth G (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The patience, care and compassion shown to my mother by the staff at Sheridan House were outstanding, and I cannot thank them enough, particularly those who sat with her during her final days. Her room and bathroom were kept tidy and clean. The chef went out of his way to make meals she could eat and
enjoy. Anything she asked for was provided. Thank you.

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Review from J W (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at Sheridan House for almost four months. I have a generously sized room with a balcony and lovely views over the sea to Berry Head. The staff are kind, helpful, and efficient and have coped with all the problems of lockdown in an amazing way. In their care full time, they are encouraged
to join in the entertaining social program which is arranged for us. Thanks to management and staff.

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Review from Thelma B (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good care home. Staff is excellent and meals need a little upgrading but on the whole, first class!!

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Review from K M (Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice people. I am very happy here.

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Review from Dennis W (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have given excellent in every box.
What more can I say?

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Review from Peter M (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been considerate and caring.

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Review from Tessa H (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Comfortable and friendly.
I enjoy the activities and exercises.
Staff are helpful and warm.

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Review from Joy C (Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Sheridan House. We are encouraged to join in the activities provided, they are varied and fun. The staff are kind to all and just like a happy family. Nothing is too much trouble.

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Review from Susan M (Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel I am well looked after and safe. The staff are friendly and generally very helpful. They have a lot of clients to deal with.

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Review from Margaret C (Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy to be a resident here with good service and kindness.

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Review from R A (Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is ever perfect. On the whole - lovely! But, facilities - No bath, the bathroom mirror is too high. Junior staff are untrained (badly made beds, can't set a table).


Senior staff are excellent.
Worst - wooden floor in the dining room. No curtains (noise is sometimes unacceptable and too near

the lounge).


Generally a very happy atmosphere. A lovely place to end your life in. There are difficult times with young staff too quick for comfort. Mostly cheerful and helpful.


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Sheridan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Sheridan House is calculated as follows: ( (86 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Sheridan House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Frequently Asked Questions about Sheridan House

What types of Care is Sheridan House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sheridan House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sheridan House have?

There are 25 Single Rooms.

What are the Facilities & Services at Sheridan House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sheridan House to the centre of Exmouth?

0.6 mile(s) as the crow flies, distance by road may be significantly further.