Rushyfields Residential and Nursing Home

Brandon Lane, Brandon, Durham DH7 8SH
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9.6 77 Reviews
  • Rushyfields Residential and Nursing Home, Durham
With staff who are passionate about enriching the lives of their residents, Rushfields has a warm, family feel. Some of the staff are extremely long-serving, having been with the home for over 10 years.

Providing residential, dementia, nursing and palliative care, they also provide respite care breaks, which can be booked in advance. These are ideal for family carers who would like to plan a short break themselves.

There are so many activities to enjoy, from gentle exercise sessions and skittles, to baking and themed celebrations. The home also has its own minibus, which is perfect for trips out in the summer months.

There are welcoming lounge areas to enjoy activities or spend time with loved ones, who are welcome at any time.

The bedrooms have ensuite walk-in wet rooms, with residents encouraged to personalise their rooms, with pictures and small items of furniture, to make them truly feel at home.

The local community are embraced into life in the home. From volunteers from the local school, who love to spend time with the residents, to the local church, who run a monthly service at the home. Entertainers and singers are regular visitors too, filling the home with music.

In the home’s hairdressing salon, residents can enjoy appointments with the mobile hairdresser, who visits every week. And there are also pampering sessions, with manicures and hand massages.

Home-cooked, nutritious meals are served in the dining rooms, with the chef preparing everything from roast dinners with all the trimmings, to homemade fish and chips every Friday. Residents can enjoy lighter bites such as freshly made soups, as well as cakes for afternoon tea. And every morning, the chef will make a delicious, cooked breakfast if desired.

Outside, there is an enclosed courtyard garden with raised beds, for those who enjoy a spot of gardening. This area is also home to Rushyfields’ three pet chickens!

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Care Provided by Rushyfields Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Susan Igoe (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012

Funding & Fees Guide for Rushyfields Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,115
    • Self-Funded Nursing Care from £1,274
    • RESPITE Self-Funded Residential Care from £1,115

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1115 and for nursing care £1274, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Rushyfields Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Rushyfields Residential and Nursing Home Reviews (77)

Total of 77, showing 61-77
9.6

Rushyfields Residential and Nursing Home has a Review Score of 9.6 (9.574) out of 10, based on 22 reviews in the last 2 years. Over all time Rushyfields Residential and Nursing Home has 77 reviews.

Overall Experience

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  • 26
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Date Published

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Review from Lynn S (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always short staffed. Have mentioned this on several occasions. Not enough entertainment or to give them a look out on the minibus which stands dormant. Residents need fresh air, not enough staff.
Food used to be better, not as good since menu change.
Staff are mostly good, have had problems in the
past, with some staff members.
Dad was given the wrong medication.

Reply from Fae Doherty, Marketing Officer at Rushyfields Residential and Nursing Home

Dear Lynn, thank you for your feedback and compliments about our staff. I am very sorry to hear that you are disappointed with certain aspects of the care we provide, and after speaking with you, I now have a wider understanding of this. I will again feedback to Susan, and do hope we can resolve this together. Many thanks and best wishes, Fae.


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Review from L B (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was initially in residential care from January 2018 until June 2018. Although we were happy with his care, he wanted to come home and live with his family. He stayed with his daughter and grandson (main carer) for four months but his mental health deteriorated and he was re-admitted in October 2018
and moved to the nursing floor in January 2019. He has now been assessed for 1:1 care. The support staff are extremely patient as he can be very demanding. The care home has been a life line for the family. We visit daily, noticing the friendly, jovial nature of staff, general atmosphere and environment. Thank you.

Reply from Fae Doherty, Marketing Officer at Rushyfields Residential and Nursing Home

Dear L B, thank you for your feedback. We understand how difficult the transition into care can be, so it is wonderful to hear how pleased you are with the care we provide for your father. I will be sure to pass your kind words on to our team. Best wishes, Fae


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Review from K B (Granddaughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the care home very clean and welcoming from first stepping foot in it. The carers have done a very good job looking after my Gran. She has enjoyed the outings out with them and says the food in the home is good. Before picking where my Gran would go I visited 8 care homes across Durham and this
was my favourite by far. I am very pleased with our decision.

Reply from Fae Doherty, Marketing Officer at Rushyfields Residential and Nursing Home

Dear Katie, thank you for your kind words. It is wonderful to hear that you are so pleased that you chose our home, after a lot of research! I will be sure to pass your feedback onto our team. Best wishes, Fae


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Review from Deborah B (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam receives excellent care. The staff went out of their way to make Mam feel safe and settled. It gives excellent care and we know Mam is well looked after, so it takes the worry away from us, knowing Mam is well cared for. Mam is happy and settled.

Reply from Fae Doherty, Marketing Officer at Rushyfields Residential and Nursing Home

Dear Deborah, thank you so much for your lovely review - it is wonderful to hear that you have peace of mind knowing your mother is safe and well cared for with us. I will be sure to pass your kind words onto our team. Best wishes, Fae


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Review from John C (Nephew of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care, that's all you need.

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Review from Norman B (Son of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in the home for just under a year after spending time in two other homes. This care home far exceeded the other homes in the way he was respectfully treated and was much more engaged.
The nurses and carers, particularly two of them, went above and beyond any expectations,
my family had and genuinely cared for my father’s welfare. He was properly supervised and never came to harm as he had done in previous homes.

Reply from Sophie Middleton, PR Officer at Rushyfields Residential and Nursing Home

Thank you for taking the time to write such a lovely review Norman, it is really great to hear such positive feedback and we are so pleased your father is happy and settled. Sophie Middleton.


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Review from W B (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent just over a year at Rushyfields Care Home and that was his 3rd care home and I wish it had been his first! Everyone working there was very kind and caring not only to my dad but the whole family!. The care, time and love they had fo9r all of us was amazing! They are one big caring, loving
happy family and they go above and beyond their jobs!! I would have no hesitation in recommending all my friends, neighbours and family anybody that asked me I would tell them to go to Rushyfield Care Home. You will be very well cared for.

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Review from Denise T (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Rushyfields for about 6 weeks and is doing very well.
He has Lewy Body dementia in the latter stages. His care has been very good no complaints at all. He seems happy and settled. Staff are always happy to discuss matters. They are always cheerful.

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Review from Emma M (Niece of Resident) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is very well cared for in this home which supports her complex dementia care needs. Staff are professional, helpful and friendly and provide and maintain a relaxed atmosphere.

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Review from S R (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a friendly and welcoming atmosphere from walking through the doors. Staff are accommodating and it's clean. I feel my mum is getting well looked after and cared for.

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Review from Christine E (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good care home where we feel our Mam is happy in her surroundings. However, more staff is needed on a night. The food is excellent and the home is furnished lovely.

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Review from Rita M (Daughter-in-law of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has excellent standards of care, cleanliness, food and interaction with residents. The staff are not only very well trained but demonstrate care and commitment at all times. It really is apparent the welfare of residents is No.1 priority. I really can't speak highly enough of this home and
would strongly recommend it to anyone.

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Review from M B (Daughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much better in all things, 100% from a few months ago.
Meals have always been excellent. There is also a much better feeling in the home and an excellent manageress at the moment, just waiting to see the new manager start, if it stays the same the home will be flying.

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Review from Sue J (Daughter of Resident) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad lived in this care home until he died in December 2016. During the 2 years and 5 months that dad stayed in this home (we would have moved him but he suffered from agoraphobia), there were 3 managers, the final one being the least competent of them all.


Staffing levels were regularly below

what you would expect and the level of care that my dad received was poor. He sat in his room every day and didn't come out or talk to anyone. The staff made some effort at first to try and encourage him, but this didn't last long at all.


I went to see him one day and yet again he was complaining that cream hadn't been put on his legs - he had cellulitis which was really nasty and in his care plan it stated that he needed the cream on his legs twice a day. When I asked the staff what had happened, I was told that the member of staff had forgotten!


I definitely would NOT recommend this home.


Reply from Alene Campbell, Operations Director at Rushyfields Residential and Nursing Home

Please accept our sincere condolences on the loss of your dad in December 2016. I am very sorry to hear that the level of care that your dad received was poor and that you would not recommend the home. We took over Rushyfields in June 2017 and have been working with the team of staff to ensure that the quality of care is good, that the staff show kindness and respect to residents, and that the home meets the standards we would all expect for our own loved ones. I am pleased to say that the Care Quality Commission has recently inspected the home and has found that the standards have improved significantly. I appreciate that it is too late for your dad but we wanted you to know that your comments have helped us improve the service for residents in the future. Many thanks for taking the time to submit your views.


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Review from Peter R (Relative of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather in law has been a resident for almost three years and during that time he has never once complained about the home. I have always found it to be exceptionally clean and the staff have always acted in a professional manner. Their attention to his care and well-being is second to none.

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Review from L T (Daughter of Resident) published on 12 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming to visit my dad at this home as the staff are all very caring and make you feel welcome.

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Review from M J (Nephew of Resident) published on 28 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative was admitted to Rushyfields for Intermediate Care. All of the care home's staff seemed to be friendly, committed and conscientious but, in my opinion, there were several occasions when there were insufficient on duty. This was noticeable as my relative, who generally took meals in her
room, usually needed prompting to consume food and hot drinks before they cooled but she seemed to be regularly overlooked. Also, except in emergencies, the services of a doctor were not available on weekends. This once caused my relative to be without some essential medications for 3 days as they had not been re-ordered before the weekend and thus caused a deterioration of her health. As she was not able to walk she was offered no stimulation other than attention from physiotherapists, nor did she take part in any activities. Fortunately she was happy with her care and unaware of perceived problems.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Rushyfields Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.574 for Rushyfields Residential and Nursing Home is calculated as follows: ( (156 Excellents x 5) + (84 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 251 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rushyfields Residential and Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Susan

Susan Igoe

Job Title: Home Manager

Joined: 2018

Sue has worked at Rushyfields for five years, and loves her role as Home Manager. She is passionate about enriching the lives of her residents with the care she and her team provide, and loves building lasting relationships with her residents and their loved ones.


Gabby

Gabby Chaplin

Job Title: Domestic Head Housekeeper

Joined: 2019

Gabby has worked for Sanctuary for four years and loves the residents and the staff. She only wishes she had joined sooner!


Nichola

Nichola Bower

Job Title: Administrator

Joined: 2010

Nichola has worked at Rushyfields for over 13 years now and just loves what she does!


Lisa

Lisa Gregg

Job Title: Team Leader

Joined: 2011

"I love my job, it's a lovely team and I love our residents."


Neil

Neil Carr

Job Title: Maintenance Man

Joined: 2019

"I just love spending time and working alongside the dedicated team and home manager. Rushyfields really is a good place to be."