Westbury Court

6 Station Road, Westbury BA13 3JH
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9.8 95 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.

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Care Provided by Westbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Westbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Westbury Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Onsite car park.


Westbury Court Reviews (95)

Total of 95, showing 1-20
9.8

Westbury Court has a Review Score of 9.8 (9.817) out of 10, based on 20 reviews in the last 2 years. Over all time Westbury Court has 95 reviews.

Overall Experience

  • 74
  • 21
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Review from Susan B (Mother of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way my son is being cared for. The staff are so caring and he never bothers them unless he has to. He laughs with them giving them lots of banter but they then give it back. There's one particular carer that he likes very much, and she treats him like a son. I will never stop
praising the home and I tell everyone how good they are. I'm so pleased he was placed there.

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Review from N D (Daughter of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was with Westbury Court for 15 months and received excellent care. All the staff treated him with dignity and respect, as well as being caring not just towards him but towards us as a family also. The room and facilities provided everything he needed and were always kept clean and well looked
after. I live several hours away and it was very reassuring to know he was in such good care and that the staff were proactively communicating any change in his wellbeing. Towards his end of life the home could not have been more supportive and understanding and I would like to thank them for everything that they did for my dad and our family. I'll miss my dad but I will also miss visiting Westbury Court.

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Review from S B (Wife of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Westbury Court Care Home has been absolutely brilliant. The staff are loving, caring and always have a smile. Knowing my husband was in such good hands gave me peace of mind. I sincerely recommend this home one hundred per cent.

Reply from Jane Jones, Home Manager at Westbury Court

Thank you so much for taking the time to leave a review for Westbury Court Care Home. It's wonderful to hear that you would recommend our home and your kind and positive feedback will be shared with the staff team.


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Review from T B (Son of Resident) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the Westbury Court Care Home since October 2023. During his time the service provided by all the staff has been excellent in all aspects. I can't praise them highly enough and would like to thank them for everything they have done.

Reply from Jane Jones, Home Manager at Westbury Court

Thank you for taking the time to write a review for Westbury Care and Nursing Home. Your kind words and positive feedback will be shared with the staff team. It has been our pleasure to care for your Dad and include him in the Westbury Court family.


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Review from M S (Sister of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing he is in good care. The carers and receptionist are always friendly and welcoming.

Reply from Jane Jones, Home Manager at Westbury Court

Thank you for taking the time to leave your review for Westbury Court Care and Nursing Home. It's our pleasure to care for your brother and that you find the home friendly and welcoming.


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Review from R B (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and quick to respond to any requests. Mum is becoming more settled as time goes by.

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Review from G L (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved in at beginning of March but unfortunately has spent two of those weeks so far in hospital so it's early days. She has always been very anti-care homes so she is still 'adjusting' but gradually seems to be settling reasonably well given the circumstances. We have found all the staff very friendly,
welcoming and the atmosphere is happy. The staff always manage to answer all our questions! The home is clean and bright. I am aware it is not easy, but I would like Mum to have a little more stimulation, particularly with things she is interested in - when she is not asleep of course! A lot of aimless wanderings seem to occur. I do find it hard to accept that so many of Mum's clothes and possessions go on regular walkabouts, some more important than others. However, I am aware this seems to be a regular issue with care homes in general but I feel rather sad about it. Unable to comment about the food, Mum doesn't eat particularly well and she doesn't comment.

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Review from E C (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care is taken of my mother. The food leaves much to be desired. (There is a company that caters for many care homes and has great feedback). Good food is necessary for health and well-being. Meals should be good enough to require no other food, this is not always the case. The carers and receptionist
are always friendly and welcoming.

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Review from Colin M (Son of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has arrived I have seen a very positive improvement in her. She loves the food and the way the staff are so supportive. She really enjoys all the activities that are in place. Mum also enjoys being in the garden. In her previous home, Mum really struggled as was very low and always upset.
Since February when she moved here, she had shown a greater belief and wanting in her life. Thank you.

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Review from A G (Respite Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arrival to departure 100% care. No hesitation to recommend fully. I think one sentence says it all. Hand on Heart. If I know only a short time to live this is my dream place to expire. Every member of staff in the home is lovely and I will return when able. The manager is perfect and comes around
every day. You should be proud of her.

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Review from J P (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, welcoming staff. Nothing is too much trouble. The room is bright and airy, and the food looked delicious. Mum was very wary about moving from her own home, but she is starting to settle well.

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Review from Arthur G (Respite Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faultless, from arrival to departure. The staff at every level really good, engaging, and smiling, the home manager always makes an effort to inspect and is approachable.
I'm 70, male, never been out for respite, but here I found it 101% perfect.
I have no problem saying after my stay, if you are
looking for respite care for an elderly mum or dad, I don't believe you will find better.
My sincere thanks to everyone.
Respect.

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Review from Nicki M (Daughter-in-law of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law regularly tells us how happy she is in this care home. The staff are all lovely and friendly and everyone there seems to be relaxed and happy every time we visit. There regularly seem to be a lot of activities for the residents. My mother-in-law also enjoys spending time in the garden.

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Review from Sue P (Daughter-in-law of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the Westbury Care Home enough.
We did not know what to expect especially as we have not been in this position before and the care home was chosen for us due to the circumstances of end-of-life care. It's hard not to have a bad preconceived idea of care homes but The Westbury Care Home
is the total opposite, all the staff are friendly, caring, supportive and cannot do enough not only for the resident but also for the family.
From the moment you walk into the home's reception, it is welcoming and it has the feel of a hotel the rooms are clean and furnished nicely and you are allowed to bring in anything to make it as homely as possible. Nothing is too much.

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Review from J P (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home, my father is treated with respect and dignity. All the staff are excellent. The rooms are clean and the food is second to none, nothing is too much trouble, would 100% recommend this care home.

Reply from Harriet Sharland, Marketing Administrator at Westbury Court

Thank you for taking the time to share your father's positive experience with us. We're overjoyed to learn that your dad is thriving in our care. We're here to provide a safe and nurturing home for all our residents. Thanks.


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Review from E S (Respite Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very enjoyable stay.

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Review from Peter L (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother will have been a resident at Westbury Court for two years this year. She is 96 years of age and a long way from home. My family and I are regular visitors, at least once a week in fact. The care she receives at Westbury Court is second to none. The staff are exceptional and it is a testament
to them all that she often talks about them as friends. She enjoys the activities she is able to attend. As a family, we are happy in the knowledge that in her advanced years, she is well cared for, secure and content at Westbury Court.

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Review from S W (Son of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbury Court - the staff team carers, nurses, housekeeping and admin were all very professional and maintained a high standard of care, friendliness, helpfulness and warmth. This wrapped around Dad and extended to the whole family. Dad's life was enriched whilst at Westbury Court, he was now in a
safe place which also ensured Dad was valued and treated with care, kindness and respect. Dad had a fulfilled time at Westbury Court, which he felt was his home, full of caring 'friends'. Dad lost all anxiety and fear whilst at Westbury Court. The dignity given to him and his family in his final days was excellent and without fault.

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Review from F M (Wife of Resident) assisted by family/friend published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that have been dealing with my husband have been very caring and helpful. They have quickly responded to queries and worries we have had. He has had exceptional care, and I cannot fail anything or anyone.

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Review from N H (Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Westbury Court is calculated as follows: ( (197 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 230 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbury Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager

Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.


Frequently Asked Questions about Westbury Court

What types of Care is Westbury Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westbury Court provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westbury Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Westbury Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westbury Court to the centre of Westbury?

0.3 mile(s) as the crow flies, distance by road may be significantly further.