Westbury Court

6 Station Road, Westbury BA13 3JH
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9.8 95 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.

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Care Provided by Westbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Westbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Westbury Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Onsite car park.


Westbury Court Reviews (95)

Total of 95, showing 21-40
9.8

Westbury Court has a Review Score of 9.8 (9.817) out of 10, based on 20 reviews in the last 2 years. Over all time Westbury Court has 95 reviews.

Overall Experience

  • 74
  • 21
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Date Published

95
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Review from J L (Stepdaughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care that my stepdad has received since being at Westbury Court, from the cleaners through to the management. The home is spotless, the food is good and they care so much about his care and his needs. I feel comforted that although I live so far away that he is safe and that they
all really care about him and his welfare. He is treated with kindness and dignity. Thank you.

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Review from Deborah S (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home after a few months in hospital and she says she feels at home. Mum always said she didn't want to go into a home but when we take her out for a coffee, she drinks it and then says 'come on it is time to go home'. What more can I say?
The home is always clean and tidy, staff
are always caring and friendly and they like to have a good laugh with the residents. She has also put on weight as she is getting the nourishment she needs which she wasn't getting when she was living at home on her own.
Mum especially enjoys the music sessions when she has a good old sing-along and dance (with the help of her 3-wheeled walker!)
So glad we found a home where she feels safe and looked after.

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Review from J R (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the home, in general, have been nothing short of fantastic over the last 9 months since Mum moved in. Nothing seems too much trouble and their happy and helpful nature (even during the Covid restrictions) has made a difficult time so much easier on both Mum and her family. The fact that
Mum is happy and feels more than at home at Westbury Court says it all really especially as she had to leave her own home of 8 years at short notice following a fall.

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Review from Pamela A (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent run care home and staff are always extremely helpful. My mum has a great bond with one carer. 10/10 for Westbury Court.

Reply from Katie Barnett, Marketing Administrator at Westbury Court

Thank you, Pamela, for letting us know how we are doing at Westbury Court Care Home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Jan G (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into Westbury Court, I know that I had chosen the right place for my mum. Everyone is so caring, it feels so homely and clean. The care she gets is second to none and I couldn't wish for any more for her. She loves the food and likes to be able to choose her menu. She always
looks clean and tidy, now even wearing her jewellery which hasn't happened for a very long time! I can now stop worrying, knowing she is being looked after.

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Review from A M (Friend of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for just over a year since she came to Westbury Court. I have consistently found the care staff and everything about the home caring and very good. However, my friend equally consistently complains about the food - literally on every visit. It's limited and quite stodgy,
she says there is not enough fresh fruit etc. Meat is tough. Pudding is cake and custard.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for your comments about Westbury Court. We appreciate you taking the time to give feedback and letting us know how we are doing.
Our menus are created with feedback from residents and reflect their likes and dislikes. Residents have a food passport to capture any particular requirements or wishes in relation to food or the serving of meals. As well as conducting twice-yearly surveys, we hold regular meetings with our residents where any concerns are raised and discussed; this includes sharing feedback on the menus with our Chef.
If our menu features something that is not to their liking, residents are able to request an alternative menu or order something from our Chef’s special menu that day.
We have Hydration Stations located around the home with a variety of drinks, both hot and cold available, as well as snacks and fruit bowls in communal areas.
Thank you again, if you would like to discuss any of this further, please reach out to us directly at the home.


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Review from Ruth K (Ex Family Member) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the way my ex-husband is being looked after. His needs are complex but the staff are wonderful with him.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Ruth, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from C G (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into the home in a very anxious state but has settled very well. The staff are very warm and friendly and the food is great, think Mum has put on weight.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for your positive feedback towards Westbury Court Care Home. One of our top priorities is to provide comfort in the home so all residents feel welcomed. We are so pleased to hear how well your mum has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from T P (Husband of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff friendly, caring and always approachable. Cleanliness is second to none, rooms are always kept nice. I would certainly recommend the care home.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for your comments about your recent experience at Westbury Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Carl G (Son of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home, of the ones we reviewed for my father, this was the best. The rooms are great, like a nice hotel. The building is new and designed for care, not a converted victorian house. All the staff are friendly and welcoming. I couldn't wish for a better place or care.
Put in a bar and
pool, and I'd book myself in!

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Carl, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing.


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Review from Keith B (Son of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, kind and considerate. Staff are professional and welcoming.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Keith, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Fred N (Son-in-law of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely nice home, mother is well looked after and very friendly staff. Would highly recommend.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Fred, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Susan D (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Westbury Court are friendly, helpful, polite, considerate and above all caring. They make the atmosphere at the home incredibly warm and happy, always making visits a positive experience. It's gratifying to know that Dad is in such capable hands. He's really settled in well and is
always saying how well he is being looked after.

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Review from Elizabeth B (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very happy here in the home. The staff are excellent and nothing is ever too much trouble. The staff inform my sister and I if any problems arise. The activities have been excellent during a very difficult period.

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Review from M F (Daughter of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the home and the caring way in which the manager and staff welcomed my mother into Westbury Court and helped her to settle in.
The home has a cheerful atmosphere.
Everyone I have met has been friendly and helpful and treated my mother with kindness and respect.
I have
not rated food and drink as due to Covid restrictions I have not seen the meals provided.

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Review from Glenn F (Son of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is kept clean and the staff are very friendly and welcoming. The rooms are modern and the staff are very supportive of both my parents who live there. Covid has been very difficult with visiting but things are now heading in the right direction and I hope we will have greater flexibility
soon, with visiting times and the numbers of visitors increasing from next week. The entertainment has suffered during Covid but before lockdown, there was always a variety of activities offered and trips out and the team send us regular updates. The private site to view photos is always welcoming. The team put on a short Panto during the lockdown and I know they are keen to resume all the entertainment to give the residents the variety of options that help.

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Review from Bryant V (Husband of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Westbury Court a very pleasant care home to visit and to receive their ready assistance, advice and answers to my questions promptly in a compassionate/caring manner by your excellent manager/carers and other staff. When visiting my wife, I feel a very welcoming, homely atmosphere present.
Nothing is too much trouble for carers and my wife has settled down there, due to this individual care that she receives.

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Review from B C (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems very content here. She always has a drink or a snack when I visit. The staff are friendly and treat her with dignity and the rooms are lovely.

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Review from Brian A (Husband of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall satisfaction with Westbury Court care home. It is excellent and equal to a five-star hotel. Wonderful carers and staff who go that extra mile - a credit to the company.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Brian, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Alison L (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accommodating staff. My mom has settled very well and nothing is too much trouble. A great homely place and lovely staff. They always try to do calls and video chats, during which has been a very difficult time.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Alison, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Westbury Court is calculated as follows: ( (197 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 230 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbury Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager

Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.