Westbury Court

6 Station Road, Westbury BA13 3JH
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9.8 95 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.

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Care Provided by Westbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Westbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Westbury Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Onsite car park.


Westbury Court Reviews (95)

Total of 95, showing 41-60
9.8

Westbury Court has a Review Score of 9.8 (9.817) out of 10, based on 20 reviews in the last 2 years. Over all time Westbury Court has 95 reviews.

Overall Experience

  • 74
  • 21
  • 0
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Date Published

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Review from Heather D (Wife of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbury Court is a very homely, friendly home. All the staff are easy to talk to and you can phone at any time. My husband loved it there and when he came home, he kept asking to go back. When are you going to take him back? He was cared for and supported excellently. We would certainly use you again
- it was lovely to see my husband so happy.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Heather, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Valerie R (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management, knowledgeable and friendly staff and a beautiful setting for end of life care. Felt so at ease knowing my Dad was well looked after and cared for in his final week, they ensured he was comfortable and keeping his dignity until the end. Massive thank you to all who work at Westbury
Court Care Home, would highly recommend.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Valerie, for your feedback and for taking the time to share your experience at Westbury Court Care Home. We are so sorry to hear about your Dad, but pleased you felt he received great care and hope that his time at Westbury Court did see some friendships flourish, especially with the care team.


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Review from Carole V (Sister of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care given to my sister during her time at Westbury Court. The staff were, without fail, compassionate, caring and professional. During an incredibly difficult time, they went well above and beyond what could be expected of them. they were also amazingly helpful and
caring to the whole family. 10/10.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Carole, for your comments about your recent experience at Westbury Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Chris B (Grandson of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has settled in extremely well into the home and looks better for it. She has a good rapport with all the carers who give her a great standard of care. Nan especially likes all the activities the home does.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Chris, for your positive feedback towards Westbury Court Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy. Have a wonderful day.


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Review from Ray G (Nephew of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always felt confident that my aunt is being well looked after and treated kindly. The carers and staff are very caring and friendly whenever we have visited and are always ready to discuss any issues or problems concerning my aunt. They have been brilliant during this pandemic and I believe they
have made all the right decisions during this time.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Ray, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a wonderful day.


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Review from Paula J (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Westbury Court in January 2021. From the start, I found the staff to be extremely helpful and caring towards my mother. Whilst she would find any home difficult to adjust to, the staff have given her and our family 100% support. The home is beautifully decorated and clean throughout.
Activities are well structured and the weekly email circular keeps us informed about all the different activities. It is extremely reassuring to see pictures of my mother on the secure website. Thank you to all involved for making my mum’s stay as comfortable and secure as possible. It is really appreciated by everyone in the family.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Paula, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westbury Court Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Audrey W (Resident) published on 28 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this care home as I could not care for myself anymore and my husband has been extremely well looked after here for one and a half years and I am enjoying it, being with others.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for your comments about your recent experience at Westbury Court Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.


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Review from K F (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff, nurses, front of house and those behind the scenes, cared for my mum like one of the family. They made her comfortable content and more importantly loved through an incredibly difficult and unpredictable year. They showed compassion and professionalism during Mum's final months. We
were fortunate enough to be with Mum until the end they cared for us, laughed with us and cried with us when it was time. We cannot thank them enough.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for your kind comments about our care team. We appreciate you taking the time to leave feedback for Westbury Court Care Home. We offer our sincere condolences for your loss, but are so pleased you felt that our team lived up to expectation and treated your mother with dignity and the compassion she deserved during her time at our home. If there is anything more we can do, please do not hesitate to reach out.


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Review from Lisa T (Daughter of Resident) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Westbury Court for 14-months and came to see it as her home. I will be forever grateful for all the love and compassion shown to her by all the staff. Mum always received the nest of care and she often commented on how staff 'went above and beyond' to give her the best care possible.
At the end of Mums life, staff were so caring and supportive, and even in these difficult 'covid' times, they ensured that we were able to be with Mum when she passed. I could see how much Mum was loved by all the staff, and it has given me great comfort now that she is no longer with us.

Reply from Kristen Fitzgerald, Marketing Assistant at Westbury Court

Thank you, Lisa, for your feedback and for taking the time to share your experience at Westbury Court Care Home. We are so sorry to hear about your mum but pleased you felt your mum received great care and hope that her time at Westbury Court did see some friendships flourish, especially with the care team.


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Review from Bob B (Son of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Westbury Court and straight away made friends. She didn't realise how lonely she was at her own home. The staff are very helpful and caring about all the needs of mum's health etc. When mum was not feeling too good the staff kept me informed of how she was doing.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Bob, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westbury Court Care Home was so positive.


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Review from Tracy M (Niece of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbury care home is a wonderful place. The staff are all so very lovely, and do an amazing job, going above and beyond. A real feel-good homely feeling as soon as you arrive through the door. I would like to say a special, thank you to the staff. My aunty is a resident there who I, unfortunately,
lost contact with. It is with great thanks to the staff that we are now back in contact.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Tracy, for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Nicola M (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a difficult year with COVID but the entertainment team has kept us all in touch with our loved ones (Facebook) and have kept all residents entertained. My mum looks very happy. Some of the care team have been very good at communicating with us. It will be lovely to see my mum and all the
lovely staff that have taken care of her during this horrible time.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, Nicola, for your positive feedback towards Westbury Court Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home as we are committed to delivering fun and entertainment for all of the residents to enjoy.


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Review from Karin B (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mum has been at Westbury Court she has been treated with outstanding patience, care and love.
With Covid and not being able to be there as often or to even touch her the staff have been her family and we are so grateful.
It is such a difficult situation putting a loved one in to care but
we couldn't be happier and more grateful for having her living at Westbury Court!
Thank you, everyone!

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Westbury Court Care Home has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jayne D (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbury Court is a wonderful place! My mum is so well looked after, the staff are so caring and kind. They always go above and beyond to make her life easier, and they have become like an extended family to Mum and us. Nothing is too much trouble for them. The activities are varied and interesting,
always something to do. The home is clean and welcoming. Mum enjoys the food provided and the company at mealtimes. It is reassuring to know she is being so well cared for.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Michelle N (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been in Westbury Court she has been cared for with the utmost care. They were very welcoming and friendly. And since Mum's dementia has worsened her care is exceptional. So I would recommend your care home.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Have a lovely day!


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Review from M J (Partner of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner of 33 years has Parkinson's and Dementia Alzheimers. I am unable to care for him aged 80. As much as I miss him dearly. I feel Westbury Court is caring for his needs that I cannot do anymore. He needs 24-hour care.

Reply from Olivia Shields, Marketing Assistant at Westbury Court

Thank you for letting us know how we are doing at Westbury Court Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Penny R (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion showed to my mum and us a family was gold standard. She was very anxious about going to a nursing home for rehabilitation following an amputation but the staff and all the standards were incredible. Even though this was during the pandemic the safety came first and was incredible
but the care of the family and residents was amazing.

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Review from Julie M (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father received such excellent care from all of the staff. He had dementia and the love and support he received was second to none. Care staff were kind, gentle and very understanding of his needs. He was very happy and contented and I would recommend this home for any elderly relative with dementia
or residential and nursing.

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Review from P H (Daughter of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father entered Westbury Court for end of life care. We found the home to be well furnished, clean and with friendly, professional staff (administration). The nursing staff were extremely knowledgeable and kept us informed of any change of condition. The staff team was professional and caring but
seemed to be very short in numbers. I feel the care home to be professional with a good, caring staff team.

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Review from D F (Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed staying here. Everyone helpful and friendly.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Westbury Court is calculated as follows: ( (197 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 230 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbury Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager

Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.