Westbury Court

6 Station Road, Westbury BA13 3JH
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9.8 95 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.

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Care Provided by Westbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Westbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Westbury Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Onsite car park.


Westbury Court Reviews (95)

Total of 95, showing 61-80
9.8

Westbury Court has a Review Score of 9.8 (9.817) out of 10, based on 20 reviews in the last 2 years. Over all time Westbury Court has 95 reviews.

Overall Experience

  • 74
  • 21
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Review from V M (Resident) assisted by family/friend published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and clean, people looked after me well. Always someone on hand.

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Review from A B (Daughter-in-law of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very nice and extremely helpful whenever I or other family members have visited. Everyone and thing are always very clean and tidy, and other residents all seem happy. Our loved one is very happy living here, and we, as a family, couldn't be more impressed with the environment they all live
in, and with the staff who work together to look after everyone.

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Review from Mike W (Grandson of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited I have felt extremely welcome. My grandparents always comment how good the carers are and how they can't help enough. I am very satisfied with the home and how they are being cared for.

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Review from J G (Relative of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly and helpful. They are very caring and patient without Aunt, who can be difficult at times!

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Review from L R (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my mother is happy, the staff are lovely, but at times overstressed.

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Review from J F (Husband of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review relates to experience subsequent to changes made in September 2019. The atmosphere is good, warm and friendly, welcoming on entry. The staff are having concern for details such as whether jugs are being refilled and attention to details of care. Full marks to the activities facilities as usual.
Altogether I find it to be now a happy place. For those immobile, there is a need to ensure that necessary things are at reach.

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Review from S C (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made very welcome when she arrived at Westbury Court about 3 years ago, after a severe stroke, which had affected her mobility and left her wheelchair-bound. The staff are cheerful and caring, the activities plentiful and varied and I am treated like a part of the Westbury Court family. Mum
feels very secure at Westbury Court.

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Review from Patrick W (Son of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment my mother arrived, she was treated with care and respect. Although suffering from dementia, staff spoke to her, allowing her family to listen and step in if needed. After several weeks, the family are all very happy with the support, both medical and social, Mum receives.
The staff
always make us feel welcome when we visit. Access to medical care is uncomplicated due to the relationship with the local community.

Reply from Justine Cowell, Manager at Westbury Court

Thank you for such a lovely review of Westbury Court. We are delighted that your mother has settled in so well and that you feel supported as a family, our team will be happy to receive your praise.


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Review from J M (Respite Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after with excellent food and clients. Staff were very sociable and excellent care for my needs. All medication was given and life was great. I thank the staff for the care I had.

Reply from Alison Geddes, Marketing at Westbury Court

Many thanks for your positive comments about our home, we're delighted to hear how much you enjoyed your respite stay with us and that 'life was great' here at Westbury Court. The team will be pleased to hear your great feedback.


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Review from James Fraser M (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final days at Westbury Court.
The care and staff were exemplary. She was treated with courtesy and kindness throughout. Not only was my mother very well looked after, the staff took the time to care for us, providing tea and support at every turn.
Thank you.

Reply from Tessa Matthews, brighterkind at Westbury Court

Thank you for your kind words about the team at Westbury Court Care Home. It's good to hear that during her final days, the team did their very best to care for both your mother and her family. Our deepest sympathies to your family.


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Review from S W (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit my mother the staff are always very friendly and welcoming. Mum is always treated with care and kindness. The standard of cleanliness is of a very high standard, the food could be improved at times but on the whole, I am very pleased with Mum's care.

Reply from Tessa Matthews, Marketing at Westbury Court

Thank you for your complimentary comments about our home. We love hearing feedback and your comments will be passed on to the team.


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Review from M M (Wife of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very good and the staff and carers are all friendly and always speak to you and nothing is too much trouble.
Just occasionally, the carers do not change pads often enough.

Reply from Alison Geddes, Marketing Administrator at Westbury Court

Thank you for your positive feedback on our home, it is great to hear that you think Westbury Court is 'very good' and that the team are friendly, they will be delighted to hear your comments. I have passed your feedback on to the Home Manager, who has an open door policy, so please feel free to pop in for a chat with her on your next visit.


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Review from Wendy P (Regular Volunteer) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very friendly and welcoming to me and my PAT dog Tyler. It seems to be understaffed at times but some wonderful members of staff have been here for a very long time.

Reply from Alison Geddes, Marketing Administrator at Westbury Court

Thank you for your lovely comments about our home, we are pleased to hear that you find Westbury Court 'friendly and welcoming' and would recommend it to others. We strive to provide a high standard of care and always ensure that we operate with safe staffing levels which are regularly reviewed and adjusted to reflect any changes in the needs of the residents in the home. Once again, thank you for taking the time to review Westbury Court and we look forward to your next visit to the home.


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Review from Lucie H (Relative of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good nursing care.
All staff relate well to individual patients.
Good variety of activities.
Staff show a caring, affectionate nature to residents.

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Review from Pauline S (Daughter of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Westbury Court, as both my mother in law (sadly passed) and my mother are here.
All the staff are very welcoming and most have a great rapport with my mum.

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Review from H E (Daughter of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately, I arrived at singalong time, had to take mum back to her room as too noisy for conversation.
They used to do a list of what was on so I could avoid coming at these times.
Can't fault mum's care though, really pleased.

Reply from Tessa Matthews, Marketing at Westbury Court

Thank you for your lovely comments about your mum's care. So glad to hear that your mum was enjoying the singalong. The 'What's on this week' programme is posted on the home's 'Magic Moments Club' noticeboards and an additional 'What's on today' sheet is available in reception. If you aren't able to get into the home to see what's going on, you might want to join brighterkind's Magic Moments Club App - this can be used on your phone and has the activities uploaded by the home each week. It also has the benefit that you can share photos and stories with your mum even when you aren't in the home. Next time you are visiting, why not ask the activities team about the App?


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Review from Sue G (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbury Court has fulfilled all family requirements since Mum came in, and now we are letting her stay permanently.

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Review from M M (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accommodation very good. All staff very nice.
My mother is happy in the home.

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Review from D T (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always courteous and friendly.
I cannot find fault with the care given by the caring staff.
The activities ladies make sure that there is always plenty for the residents to participate in, their timetable of activities is always varied.

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Review from Jacquie S (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my Mum moved to Westbury Court, every effort has been made to settle her as quickly as possible and meet her needs. The surroundings and rooms are of a high standard and she is treated with the dignity and respect at 97 she deserves. She is comfortable, safe and has access to everything
she needs. The staff give their absolute best and are a credit to Westbury Court. Thank you to everyone for your efforts and care you give to my Mum. It is greatly appreciated by us both.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Westbury Court is calculated as follows: ( (197 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 230 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbury Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager

Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.