Westbury Court

6 Station Road, Westbury BA13 3JH
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9.8 95 Reviews
  • Westbury Court, Westbury
Westbury Court Care & Nursing Home is located in the market town of Westbury close to Trowbridge and Frome. The care home provides the highest standards of residential, nursing, respite, palliative and dementia care. The highly trained staff team are on hand around the clock to provide person-centred care and support and ensure people embrace every opportunity to enjoy the next chapter of their lives.

Featuring 60 spacious, en-suite bedrooms each with its own wet-room, the home also offers a comfortable lounge and dining room on each floor, as well as on-site hairdressing and a landscaped garden. The moment you step across the threshold, you’ll be embraced by its warm and welcoming atmosphere. The Wellbeing team get to know each resident and offers a personalised range of daily activities, encouraging people to continue to enjoy their hobbies and interests. The catering and hospitality teams ensure everyone benefits from a healthy and nutritious diet with daily menus to cater to all tastes and preferences.

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Care Provided by Westbury Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jane Jones (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Westbury Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Westbury Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Onsite car park.


Westbury Court Reviews (95)

Total of 95, showing 81-95
9.8

Westbury Court has a Review Score of 9.8 (9.817) out of 10, based on 20 reviews in the last 2 years. Over all time Westbury Court has 95 reviews.

Overall Experience

  • 74
  • 21
  • 0
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Date Published

95
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75

Review from Louise P (Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the standard of care and accommodation at Westbury Court. I have also found all the administrative staff and managers easy to deal with and empathetic. The activity staff are energetic and engaging to all.
The only very slight negative is the standard of food which is
at times a little lacking.

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Review from Lin S (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father was admitted to hospital he was being difficult due to his dementia. When he was discharged the only place our family wanted him to go was Westbury Court. We stood our ground and thankfully he was admitted in January 2018


The care that my father has received since he moved to Westbury

Court in January has been nothing short of excellent
He has advanced dementia and can be difficult. The staff have shown him such care and kindness and told me they adore him and what a lovely man he is - always nice to hear that about a relative who is poorly.


They have welcomed all my father's family into their "care staff family".


They have kept us informed at every stage of my father's treatment and care including immediate notification if he falls, sees the Dr or paramedics and is admitted to hospital.


They treat him with the utmost respect


I have nothing but the highest praise for the care and admin staff and would recommend Westbury Court to anyone who needs to be cared for.


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Review from Brenda T (Respite Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, by mistake at 3am one morning, pushed the emergency button for the light. I was hardly out of bed before two men were in my room. I only wanted to go to the bathroom but they were instantly in my room. What more could I have wished for had I been unwell.

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Review from Margaret S (Daughter of Resident) published on 12 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In late November I had a visit to look round Westbury Court which was followed by an assessment of my mother in our home. In both cases, the members of staff were thorough, friendly and very caring which immediately gave me a great impression. From my mother's first day in the home, we were greeted
by various staff members wanting to chat and introduce themselves instead of just doing their jobs. My mother settled in immediately and is very content. She is thriving on the care she is receiving, which is second to none. I am also very impressed with the various activities available to residents. Highlights have been a visit from reindeer and live entertainment with lovely refreshments at Christmas. There is knit and natter, gentle exercise sessions, regular live entertainment and much more. PAT dogs are a big hit too. My mother's room is lovely. It is spacious and has a good en-suite. Everywhere is always clean and fresh. I thoroughly recommend Westbury Court.

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Review from Val S (Daughter-in-law of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mother-in-law received. We were kept informed on how she doing and looked well and rested when she returned home. Found staff friendly and helpful.

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Review from Heather N (Civil Partner of Resident) published on 15 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner enjoyed her stay at Westbury Court for a fortnight's respite. The staff were both welcoming and reassuring, and help and support was pitched at the right level - not intrusive but alertly ordinary. She is likely to return for further respite stays in future. All was clean and tidy and she
was impressed that when staff returned laundry it was put away. The food was plentiful, everything worked, all rooms were accessible and able to accommodate a powered wheelchair. She enjoyed a range of activities, especially the PAT therapy dog and the visits from the pre-schoolers. There was generally a lively and positive atmosphere during the day and all staff were chatty and personable. She found the presence of nursing staff on site very reassuring, should she have needed their attention and this helped her be more relaxed overall. All administrative arrangements were dealt with efficiently and accurately and front desk staff were informative and cheery.

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Review from Margaret (Cousin of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm welcome at Reception set our visit off to a good start. Our relative was content and settled. She mentioned 2 activities she had enjoyed. All the staff, whatever their role, were thoughtful and kind.

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Review from I G (Friend of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff at Westbury Court Nursing Home, especially the residential lead and senior carer, for the incredible care given to my friend.
The level of care and dedication was of the highest standards and something quite amazing to observe.

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Review from A N (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident on the dementia ward for 8 months. Although his behaviour was challenging, the staff treated him with kindness and respect.
The staff made his last months comfortable and brought back a bit of his old self. We will always be grateful for their care and friendship shown to him
and our family.

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Review from Val B (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Westbury Court Care Home for two years now. She is very happy there. Staff are very caring and helpful. Have had a few problems with management in last year, but are addressing this matter.
Relief management have been and are brilliant. Entertainment is very good.

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Review from B H (Son-in-law of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law has been a resident at Westbury Court care home since December 2015. During that time, he has received excellent care from very caring staff. The home is always very clean and presentable. The quality of food is generally very good with an excellent choice available, showered, clean
clothes and regular clean bedding. His room is always kept clean and tidy.
All in all, a very high standard of care, Highly recommended.

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Review from Lorraine S (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care from the day our father entered the home and until the day he passed away management more than helpful and very friendly. Care staff we found to be more than professional in the caring of our father, nothing was too much trouble.

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Review from Terry M (Son of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was here in palliative care and was well looked after. We needed to find somewhere for mum to have respite care where she would have plenty of stimulation and activities. Westbury Court seems to have done that very well and mum has been very happy.

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Review from Derek R (Wife of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Westbury Court Care Home is a very friendly place and the staff are wonderful people. Nothing is too much trouble and they are always willing to help. The night staff are very good and check on my wife hourly throughout the night. My only wish is the food could be better at lunch and supper times.

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Review from Kenneth W (Son of Resident) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbury Court is a fairly new home and experienced some issues with management and staff problems. This is all in the past now and all staff members are always keen to help both residents and visitors. The home is always looking to improve the daily lives of the residents and does it's best to tailor
the support to individual needs. I am happy to recommend this home to friends who may be in need of the services it offers.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Westbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Westbury Court is calculated as follows: ( (197 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 230 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westbury Court is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Jane

Jane Jones

Job Title: Home Manager

Joined: 2024

Jane is our Home Manager at Westbury Court. Jane is passionate about providing the very highest standards of care and support and enjoys getting to know our residents and their families.