Review from Gail B (Niece of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience

I went to a cheese and wine night and had an excellent evening. The staff on duty were very friendly and put on a great night for both residents and visitors.

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Review from A B (Wife of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

My husband had 7 weeks care at Oakes. He has dementia, initially admitted for respite care. A very good room with own bathroom etc. He was mobile then so took part in a variety of activities and we took him out for walks. He enjoyed the food, particularly puddings. In his time there he was settled,

enjoyed the activities and we were happy he was there. All staff were friendly and helpful with us, management and office staff very helpful, thorough and efficient.

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Review from Bill S (Nephew of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience

My Auntie, now 97, had lived alone for many years after caring for her husband through stroke and ultimately cancer. He had been a Captain of a tanker for BP and they had been all over the world together. Following his death she continued to travel with her sister until her death. Since then, although

highly intelligent and always a pleasure to talk to with her radical and enlightened view of the world, she has expressed the wish to die as she saw no future. Having accepted that she needed help, my nieces and daughter in law found The Oakes, far better than all the other places they had seen.
Auntie has made friends, something she never wanted to, and when I went to see her a couple of days ago she never once mentioned wanting to die! I was also invited to have lunch with her, which was quite unexpected, and we had a lovely conversation. She is now looking forward to things.
Well done, the staff at The Oakes!

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Review from Anne B (Wife of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience

It was very hard for me to put my husband in a home but it had to be, but I felt very happy about The Oakes. Lovely place, lovely food, very clean and lovely staff.

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Review from L B (Friend of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care provider and facilities. I especially enjoyed our trip to the "beach" with the resident.

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Review from Amy D (Daughter of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience

The facilities are great, it feels more like a nice hotel than a care home. I am particularly impressed with the 'beach' that is downstairs, it's amazing and it's done my mum the world of good going there.
The food is all home cooked, plenty of variety. If I or any of mums friends and family want to

stay for lunch they can, which is massive bonus. It really nice to spend time with mum and the other residents at mealtimes.
The activities coordinator is fantastic, she really has that personal touch and a lovely caring manner. The staff in the office are brilliant and very organised, they go out of their way to help with any admin issues. I ring the office to speak to mum and they happily run around the building looking for her for me.
The nursing staff have been excellent from day one, the level of care mum gets is second to none. They are so patient and understanding with mum and her complex needs. Mums health has improved so much since being cared for by the staff at the Oakes.

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Review from Sophie C (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience

The Oakes Care Centre is a wonderful facility. The staff are very caring and treat the residents very well. My mum has come on leaps and bounds since becoming a resident. They provide lots of stimulation and activities and encourage socialising. The facilities provided are really nice and the food is

of a high standard. Overall a lovely place with kind, friendly and helpful staff.

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Review from S W (Daughter of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother settled into her new environment 6 weeks ago and immediately was less stressed, anxious and much happier.

She enjoys being with ladies in a similar position as herself. They meet regularly and laugh and enjoy each other's company. The staff are very caring, observant and nothing is too

much trouble. They all go the extra mile to support my mum and myself.

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Review from K E (Great-Niece of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience

Recently visited my great aunt who is a resident of the home and utterly blown away how wonderful Oakes is. My aunt is fully settled into her new home and is comfortable and happy. The staff are wonderful and treat her with such respect she has nothing but praise for them. The manager introduced herself

and took the time to talk to me and reassure me of any concerns I had and showed me around the home and it’s just lovely .
The environment was clean and welcoming and I’m sure in summer the gardens are a delight for the residents.

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Review from Kerry J (Friend of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience

When I accompanied my friend visiting her aunt before Christmas, I was pleasantly surprised at how lovely the home was.
Her aunt seemed to be very well looked after by very kind and friendly staff and her room was immaculate.
Everyone said hello and even the manager made an effort to come over for

a chat.
My friend's aunt seemed very settled and content and even said the food was "delicious".
It was definitely somewhere I would recommend to anyone looking for a residential care home.

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Review from Michelle R (Niece of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience

I visited The Oakes Care Centre regularly to visit my aunt suffering health issues, I would like to thank all the staff for being friendly, caring and very attentive to her needs. They were always welcoming and helpful when I visited. The centre is beautiful and her room was always clean, tidy and well

maintained. All the staff showed kindness and empathy at all times and the manager was always visible and keen to listen to anything we had to say.

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Review from Helen M (Friend of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience

I have recently visited my friend who has moved into the home quite recently.
The home smelt lovely on entering and the cleanliness was like walking into a hotel.
We were greeted by the new manager who was very friendly and approachable, she showed us around the home and was very knowledgeable regarding

the care my friend required. Another member of staff showed us my friend's bedroom which again, was like walking into a hotel! I wouldn’t have thought I was in a care home!
The dining room was set out like a restaurant a had a lovely atmosphere. The lounge area felt comfortable and cosy.
The toilets were clean and regularly checked whilst we were visiting.
My friend was amazed at the village shop and loved the idea that she could buy something from here. She also loved the grand piano just off from the main entrance!

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Review from Roz A (Friend of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience

Very nice place. Clean and friendly, residents seem well cared for and have activities to do. Would recommend.

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Review from Anj L (Respite Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience

We have been overjoyed with the care given to our great aunt who has dementia, the thoughtfulness and professionalism has been second to none.
We were particularly pleased with the bright airiness and cleanliness. We would highly recommend to friends and family. Thank you.

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Review from Scott M (Nephew of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience

Visited a relative on respite and was genuinely impressed with the care provided here. An organised and well-led team that really does seem to treat residents with kindness and compassion. The staff were brilliant and manager answered all questions I had clearly, plus got back to me on a couple of questions

quickly. Great care.

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Review from John W (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience

The overall care is excellent. Good staff, kind and disrespectful. Activities improving due to recent staff changes. Dining experience improved by tablecloths and flowers - food a little lacklustre but nutritionally sound.

Reply from Clare Sheehan, Careline Advisor at The Oakes Care Centre

Thank you for your review, we value all feedback as this helps us to improve the service as required. Thank you for your overall positive feedback. We welcome feedback about our menu and encourage you to meet with the Home Manager to discuss any changes or requirements to improve the standard currently offered.

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Review from Ann J (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience

I wish to thank the lovely people of The Oakes Care Centre for the care, compassion and empathy they showed my mother. She was treated as a special person. In the last weeks, they nursed her and allowed her to stay in the place she knew and gave her the dignity she deserved in her last days.

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Review from A. N. M (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

With the new manager now in charge The Oakes is a great place staffed with great people. The care, dignity and respect shown to my Mother, who has advanced Alzheimers, is fantastic.

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Review from Jill W (Daughter of Resident) published on 17 May 2018
Submitted via Website • Report

Overall Experience

My Mum was cared for at The Oakes for 3 years following a stroke. The staff were brilliant with her, from the office staff, cleaner and laundry staff to the kind and professional carers who met all her needs. She was always treated with dignity as well as having a laugh and joke with her which she

loved. She was always clean, smartly dressed and well fed. The activity co-ordinator included her in the activities and she could often be found sat outside with the staff and other residents enjoying the lovely patio area. The manager would respond to any queries we had quickly and professionally.
As my mum's health deteriorated the staff met all her needs and were loving and kind with her in her last days. They supported myself and my sister when she died and we will always be grateful for everything they did for her.

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Review from Steven H (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

The manager does an excellent job of creating the right culture in the home. Mum is cared for well and the home is always very clean. There are many activities organised and the staff are generally very good. I am happy with Mums care and Mum is happy in The Oakes Care Home.

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The Oakes Care Centre

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