The Oakes Care Centre

Willwood Avenue, Huddersfield HD3 4YA
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9.4 95 Reviews
  • The Oakes Care Centre, Huddersfield
Conveniently placed in a residential area on the outskirts of Huddersfield, The Oakes care home offers personalised residential and residential dementia care to older people.

The friendly and comfortable home is a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, cinema and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas, residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at The Oakes, the team encourages everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at The Oakes, so the team is dedicated to supporting residents in building strong relationships in the Huddersfield neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at The Oakes to provide the kindest care possible to all residents.

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Care Provided by The Oakes Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Louise Foster (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Oakes Care Centre Reviews (95)

Total of 95, showing 61-80
9.4

The Oakes Care Centre has a Review Score of 9.4 (9.402) out of 10, based on 8 reviews in the last 2 years. Over all time The Oakes Care Centre has 95 reviews.

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Review from Rebecca S (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is super happy at The Oakes Care Centre.
All the staff are friendly and very caring.
I would be highly recommended this facility.

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Review from Richard H (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an enjoyable day at the open day lots to do for all the family.
Entertainment coordinator is brilliant!
Carers are friendly and seem to be caring to the best of ability. Does seem as though they are short staffed sometimes with contractors in. Most staff are excellent.

Reply from Clare Sheehan, Careline Advisor at The Oakes Care Centre

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted you enjoyed our Open Day and appreciate the efforts of our Wellbeing Coordinator. We value our staff team and the work they do to support our Residents. We regularly review our staffing to ensure that the needs of our Residents are met. Unfortunately, however, short notice sickness does sometimes occur which results in the home having to use agency staff.


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Review from Jennifer W (Wife of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband first used the care home for respite care when I was not well. He settled in and was well looked after. He has since been in for daycare as he fell in the bath and is going once a week for a day to enable him to have a bath. He is treated with respect. As we have to have the bathroom altered
he will be going back on a regular basis for daycare and then for respite while the work is done. I have been very satisfied with his care and the way he is treated. The staff are very patient with him as he has Alzheimer's and can be awkward but nothing is too much trouble.

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Review from Angela C (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blown away by the quality of care provided to my mum, way above expectations, they treat her as if she is their relative - not just when I visit, I have seen this with other residents. I have complete trust that my mother could not be looked after any better in her final months. The home is always spotless,
food quality, quantity and choice are amazing and they always have time and compassion for me to support me through my mother's deterioration/illness.

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Review from Anita M (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After deciding that my sister and I needed a break from looking after our mother who has vascular dementia at 88 years old, we finally chose The Oakes Care Centre due to the way that the other residents looked happy and clean and well looked after. The team of staff at The Oakes Care Centre are so dedicated
and nothing at all is too much trouble for them. Mum is well looked after, warm and safe and is actually socialising, It's a lovely place just like a hotel.

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Review from H G (Daughter-in-law of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law suddenly was not managing at home any more and Oakes had a place for him. He settled immediately and so far we cannot fault the place. I had elderly relatives in my family in care homes for years in a different area, and none of them came close to what we are experiencing so far at
Oakes.


Thank you to all the team there.


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Review from Patricia S (Respite Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was excellent. The home and rooms are very good and clean and decorated. The short time I was in they had things on for residents and I would recommend it to anyone.
The food was good and a good choice.

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Review from C L (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oakes Care Centre staff are very professional and supportive to my mother who is in care at their home. They seem genuinely interested in caring for my mother and as a family, we thank them for their continued support and level of service.

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Review from Barbara L (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in The Oakes for 3 months now and we are very satisfied with the care and support she has been given. We have found the staff warm, caring and attentive towards her. Any questions we have are always dealt with and resolved very quickly. The dining room is very attractive and
welcoming and the residents always appear to be enjoying their food. Activities are both fun and varied and always delivered with lots of enthusiasm and encouragement.
Social evenings, trips out and musicians who come to entertain, gently enhance mum's stay.

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Review from R P (Son of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oakes has provided my mother with excellent care since her arrival in March 2017. She is extremely happy in her new environment where her every need is catered for.


I could not wish for her to be in a better care home.


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Review from Jayne G (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new entertainment person has made a great improvement in the entertainment at the home with a good variety.


The manager is very good and entertaining. All the staff are caring.


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Review from Debbie G (Daughter of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into The Oakes in October. We were understandably anxious about her move as this was the first time she had been into a care home. However, any worries we had quickly disappeared. The Oakes is beautiful, the rooms are a good size and homely. The quality of the food is fantastic and the
menu varied, along with a regular trolley of treats. The staff are fantastic. They really care about the residents and treat them like their of own family. Any issues get sorted quickly and effectively. The Manager provides inspirational leadership. The Activities Co-ordinator ensures that residents get out and about. The team provides amazing care. It has been a huge relief to us that she is well cared for and happy. It is a huge weight off our minds, and we have absolutely no concerns about her in her new home. If you are lucky enough to have a family member admitted to The Oakes you will not be disappointed.

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Review from Janet G (Daughter of Resident) published on 20 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Mum happy. Activities good, mum particularly loves singing. Staff observant and act quickly when concerned about mum, keep us informed. Nice room and homely.

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Review from Phillip R (Son of Resident) published on 16 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at The Oakes for just over a year now. The care she has received during that time has always been first class. The staff are so very friendly, approachable, helpful and caring. I would also say that since the new manager took over several months ago there have been
so many improvements to the quality of the home itself including new carpets to the first floor and many other changes I know are still ongoing. I have no doubt that in due course if this continues The Oakes will become the number one choice in care homes in Huddersfield.

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Review from Christine E (Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After coming for a viewing for my mother-in-law a week after she moved in. Can't believe how happy she is within a week of moving in. Staff are excellent.

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Review from Sylvia P (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is a new client at this home and the change overall is amazing. The care and attention have changed her for the better in a space of one week. I would highly recommend this home.

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Review from D B (Nephew of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oakes Care Home, Huddersfield, in my experience is a professional establishment that employs staff who are fully committed to the upholding of the highest standards of care, whilst at the same time ensuring the dignity of those under their care and showing genuine love and affection toward all residents
and their visitors.


The levels of cleanliness are faultless, quality of food and range of menus and dietary needs are more than satisfactory. I can recommend this care home to anyone seeking a loving establishment for their loved ones.


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Review from A B (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the care home a few weeks ago after spending time in hospital. His mind is still sharp but he needs help physically. I have not lived in the UK since 202 and I know that when I return home after visiting him I do not have to worry about his welfare.
The home is warm and inviting,
the staff are dedicated and caring and make sure he is as comfortable as possible and has everything he needs. He really could not be in a better place for his remaining years.

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Review from Avril H (Daughter of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Under new management, the home has improved. Most of the carers are very good. I would like to see an improvement in making sure the resident eats and drinks enough fluid.

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Review from Michael R (Son of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new management is excellent in every way. The staff are much happier in their jobs and this they have told me. The food is of a very varied range/choice. It has been a great comfort and relief to our family to be confident our mother is in safe, caring, competent home. With staff who are really
interested in the well-being of their staff or with excellent managers.

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Current Review Score: 9.4 (9.402)

Overview of Review Score

The Review Score of 9.4 (9.402) out of 10 for The Oakes Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for The Oakes Care Centre is calculated as follows: ( (88 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for The Oakes Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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