Review from Zena W (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience

From my very first visit, I just loved the friendly calm atmosphere of the home.
Living close by meant that we could pop in regularly (day or night) and we were always greeted by a friendly face.
Dad always looked relaxed and was always smartly dressed by the carers. The home definitely has more

the air of a hotel than your stereotypical image of a care home.

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Review from Alison W (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience

The home is clean and caring. The staff look after mum well. Entertainment is provided but it depends on how many of the dementia residents want to join in but the staff always try to engage everyone.
Emphasis has now been put on diet and nutrition to ensure residents are not dehydrated and maintain

weight.

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Review from Simon K (Son of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience

The manager is very enthusiastic and being new to The Oakes has started to make some positive changes. The staff all seem upbeat and positive. The facilities are only 4 years old and provide a comfortable environment. My mother is not terribly social so as part of the care plan we asked that staff encourage

her to join in as much as possible, however, this seems to be a bit patchy. Overall, the experience is positive.

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Review from Judith C (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience

This is an extremely good home. The staff are always kind, caring, happy and pleasant. The new manager is very efficient and if there are any minor problems he sorts it out straight away and insists we see him any time to discuss care. The building is modern, some of the bedrooms need a refresh e.g.

Painting but overall good.

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Review from J M (Son of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience

I am able to visit The Oakes at any time and am always pleased to see my mother - who has increasingly severe dementia, doing well and generally very content, subject to her own occasional bad moods. The staff are always considerate and attentive and friendly too. I am often welcomed by name. The home

is always clean and orderly and I and my siblings feel that our 92-year-old mother is in the best place.

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Review from Dianne B (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been at The Oakes Care Centre since August last year. During that time, I cannot fault the care and attention she has had from the staff. They are obviously rushed and seemingly understaffed at times but are always kind and thoughtful. As I live 250 miles away from the home, I rely on the

management communicating by email and have found this to be somewhat intermittent. Also, more activities for Dementia residents would help.

Reply from Meridian, Careline Team at The Oakes Care Centre

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We aim to ensure that communication is maintained at all times.
We take on board your comments about the activities programme on offer at the home and apologise if we have fallen short of the high standards we aspire to, the home is working with the staff team to develop the activities in the home.

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Review from Simon H (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

Good communication from staff. Although staff are very busy. Sometimes staff not always available to ask questions.
Mum settled in well and taken care of which takes the pressure off myself and family members.
Good premises and friendly staff. Well done and thank you.
Only slight issue is people

not always available when you telephone to Oakes. But overall very good.

Reply from Meridian, Careline Team at The Oakes Care Centre

Thank you for taking the time to complete a review.
We are continually learning from our feedback and are currently looking to improve means of communication at the home.

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Review from Mavis H (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been at The Oakes since January 2016 and has had excellent service, particularly as this year she has been in her room 24/7 due to age and ill health, which of course means she requires more assistance. The staff could not have been more helpful.

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Review from David B (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother's entry into full-time care happened quickly.
This was the second home we visited.
We felt we did not need to visit others as this seemed perfect for Mum (with dementia).
It is in her home town and half a mile away from her old home.
Staff are always good and it is great to see the same

staff week in week out.
Food seems good and they are constantly given drinks.
Only minor criticism (but due to it being a dementia floor impossible to eliminate) is that she never wears the same slippers twice and today had someone else's trousers on.

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Review from DM (Son of Resident) published on 16 November 2016
Submitted via Postal Card • Report

Overall Experience

Overall satisfactory. Management could be more organised; think of the people in care and your staff rather than the look of the place, such as pictures on the walls and the like. The carers are very caring on the whole but need more staff to give them time to spend with the people in care. In the dementia

department, there is more hands on care needed.

Reply from Meridian, Careline Team at The Oakes Care Centre

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Here at the Oakes we endeavor to strive to improve our service at the Care Centre and will continue to regular review our practice moving forward
The Home Manager has an open door policy; please feel free to call in any time to discuss any concerns you may have.

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Review from Gwen T (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience

My mother passed away at The Oakes in May 2016. The staff were very kind, supportive and understanding at this difficult time.

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Review from Sharon L (Granddaughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience

I live abroad and only get to see my Nana once a year. Since she has been in the home she has begun to suffer quite badly from memory loss. The staff have all been utterly wonderful with her and it is clear they are naturally caring and good with her. She likes them all very much. She is clearly well

cared for and very happy, they have helped her make a very unhappy transition from independent living into a bearable and even happy one. Her physical and mental wellbeing (apart from a natural deterioration in her mental capacity) has improved very much from when she lived on her own. The staff are an utter credit to the home!

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Review from Yvonne J (Granddaughter of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience

The staff are lovely and caring. We are always made to feel welcome. Nana is happy and well cared for. Staff are always ready to answer any questions or queries. If Nana needs assistance or medical care it is always there. The home gives us the family a reassurance that Nana is well looked after and

cared for with dignity she deserves.

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Review from Peter W (Nephew of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience

My aunt from the first day of attendance was treated very well. The staff always acknowledged us and were respectful, friendly and professional (A credit to the Meridian Group).
The staff wherever possible integrated my aunt with the other residents and activities.
My wife and I were extremely satisfied

with the care provided to my aunt who sadly passed away peacefully on 19/7/16.
I would have no hesitation in recommending The Oakes, they do a splendid professional job in difficult circumstances. Well done.

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Review from Debbie B (Daughter of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience

From the day my mum became a resident at The Oakes the staff and management have gone out of their way to meet my mum's and our families needs. The attention we received in the last week of her life was amazing. Mum was treated like a member of their own family and we were contacted throughout when

there were changes to my mum's condition. The staff also respected our privacy but were on call immediately when needed.

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The Oakes Care Centre

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