Outstanding service and environment. Unrivalled staffing levels and management. Care home guarantee for life. 12 years + of being no.1.
Families and visitors welcome at any time.
Hopton Cottage Care Home has a Review Score of 9.9 (9.920) out of 10, based on 22 reviews in the last 2 years. Over all time Hopton Cottage Care Home has 81 reviews.
Review from S B (Daughter of Resident) published on 13 February 2025
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you so much for such a heartfelt and powerful review. We've shared this with the team and rewarded our team. A truly uplifting review that has brought huge satisfaction for our diligent team at Hopton Cottage. Thank you and our very best wishes.
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Review from E D (Daughter of Resident) published on 14 January 2025
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you so much for your wonderful review of Hopton Cottage. It has been our pleasure.
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Review from Fiona B (Daughter of Resident) published on 22 October 2024
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you for your detailed and thoughtful review. We have enjoyed sharing this with our team.
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Review from E H (Niece of Resident) published on 11 October 2024
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Fabulous review about a really special lady who we're delighted has joined the Hopton Cottage winning team. We love having you guys with us. Thank you for taking the time to share your experience which I am sure will be extremely useful for people considering a new home for themselves.
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Review from Victoria T (Daughter of Resident) published on 9 October 2024
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Aw, a special review from a special lady. Thank you from everyone at Hopton Cottage.
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Review from Robin M (Son of Resident) published on 10 May 2024
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you for your heartfelt review of Hopton Cottage which has brought us a great deal of pride in our service. Your mum was a great lady.
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Review from Sarah F (Daughter of Resident) published on 23 April 2024
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Review from Frances S (Daughter of Resident) published on 15 April 2024
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Review from Karen E (Daughter of Resident) published on 15 April 2024
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Review from Judith S (Aunt of Resident) published on 15 April 2024
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Review from Julie B (Daughter of Resident) published on 11 April 2024
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Review from Susie H (Niece of Resident) published on 9 April 2024
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Review from A B (Son of Resident) published on 22 January 2024
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you for your thoughtful review. Our team have really enjoyed caring for your mum.
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Review from E C (Daughter of Resident) published on 15 November 2023
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you so much for this wonderful review of Hopton Cottage especially the recognition you give to our whole team.
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Review from S F (Daughter of Resident) published on 14 November 2023
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you so much for your wonderful review of Hopton Cottage. It really has been great having your family as such a great part of the home for so many years.
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Review from M A (Sister of Resident) published on 8 June 2023
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Review from Susan H (Daughter of Resident) published on 22 May 2023
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Review from Joanne B (Niece of Resident) published on 24 April 2023
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
This is heartwarming to read. Thank you so much for taking the time to review our service which I also feel will be very helpful to future families caring at home for loved ones. We love caring for and about our folks and them being at the heart of our little commutnity.
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Review from D H (Daughter of Resident) published on 20 April 2023
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Wow, what a stunning review. This really means the world to us here. Wonderful family who we miss as much as Mum/Nana.
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Review from Charlotte J (Granddaughter of Resident) published on 14 April 2023
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you so much for taking the time to provide this review which is not only heartwarming to read and share with our whole team but also for future families to read. I particularly appreciate the recognition of our activities and atmosphere during covid which is exactly where we aimed to be. Reviews like this are what drives us on each year to continue being the stand out care home in the region.
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The Review Score of 9.9 (9.920) out of 10 for Hopton Cottage Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.920 for Hopton Cottage Care Home is calculated as follows: ( (240 Excellents x 5) + (21 Goods x 4) ) ÷ 261 Ratings = 4.92
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hopton Cottage Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2019
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Job Title: Director
Joined: 1996
I'm Joseph, one of our family directors at Hopton Cottage Care Home. I've led Hopton Cottage from the start and I still oversee the whole service with Suzanne the Registered Manager and my fellow Directors Ann-Maria and Rory. I still meet everyone who is considering Hopton Cottage Care Home as their next Home. This is all part of the special, personal service we are famous for.