Review from J J (Relative of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience

The care home is fantastic, always have friendly and caring staff, the home is always clean, and staff always available for support.
I would recommend this care home to everyone, they have gone above and beyond for our relative and I feel that our relative is in safe hands with them.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Thank you so much for your wonderful review. We cherish these sentiments from such long standing families. The whole team are rewarded.

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Review from L J (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience

The home is amazing. Nothing is too much trouble for them.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Thank you so much for your 5 star review of our team at Hopton Cottage. We reward the whole team after such high praise.

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Review from Susan S (Niece of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

Hopton Cottage Care Home is the best care home we viewed. We looked at five others and were very happy when my aunt was given a room. The kindness, compassion and respect shown by everyone at Hopton, from management to carers, are fantastic. The room with a garden and ensuite is wonderful. Every day

my aunt and myself are treated with kindness. The residents have lovely meals and entertainment every day and are well looked after. The best decision we made was to send her to this fantastic care home.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

What a wonderful review. Thank you! Feedback like this means everything to us, and we share all feedback with everyone. It’s a team effort at Hopton and that includes all our families too. For me personally, it is a privilege to lead this team.

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Review from Tina K (Daughter of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience

Thanks to the care home staff, Mum had fun and enjoyed her last year. Her room was lovely, not that she spent much time in it. Even though we weren't allowed to visit a lot of the time, we were confident Mum was being entertained and enjoying herself.

Reply from Ann Martin, Director at Hopton Cottage Care Home

Thanks for these nice comments. As you say your Mum always enjoyed getting involved in different activities and goings-on. Although we obviously had to follow the guidance about visiting we have tried really hard to be as flexible as possible to allow family visits to continue as a priority and we are glad that you felt your Mum was happy and enjoying life despite the difficulties.

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Review from M M (Sister-in-law of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience

My sister-in-law went into Hopton Cottage during the Coronavuris pandemic so unfortunately, was unable to experience the full range of activities. She enjoyed being in the home and the staff looked after her very well, especially during the last few weeks of her life.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

We're really gratified to hear your sister-in-law enjoyed being with us and that her last final weeks were well-supported. Unfortunately, the pandemic has necessarily curtailed our usual visiting and activity routines, but both still remain a priority for us.

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Review from S B (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

Hopton Cottage Care Home impressed me the first time I saw it and was sure my mother would be happy there. Once she settled in she seemed to enjoy her stay. Every effort is made to see to it that the residents are comfortable and well cared for with plenty of activities. My mother's only complaint was

that she didn't always know what activities were taking place. The staff are great and mum got on really well with them. I would definitely recommend this care home.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

We're really pleased that your Mum enjoyed her time with us. Thanks for your feedback about the activities. We do produce a weekly calendar but we need to be sure that everyone does know what amazing things are going on every day!

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Review from James R (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience

Hopton Cottage Care Home provided a great level of service for the care of my parents. They offered care, compassion and dignity for both my Mother and Father who had totally different needs. My mother had Alzheimer’s which was extremely challenging at times, however, working with the Care Team and

through many conversations with buckets of patience and humour, Mum was able to stay with the home to the very end. She had a very close relationship and understanding with many of the care team and they worked extremely hard to make this happen and it allowed her personality to shine through to the end. My father had Parkinson’s Disease and despite his short tenure at the home, the team quickly bonded with him and made him feel at ease, providing a lovely end-of-life care to him. The home offered a unique arrangement allowing my parents to spend precious final times together. Hopton Cottage Care Home provides a great service and they work tirelessly to maintain it, I would highly recommend it.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Thank you so much, James. We will be sharing this inspiring review with our whole team.

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Review from J M (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience

All the staff were so caring with Dad. We're really pleased that we chose Hopton Cottage Care Home for Dad's final chapter of his life. He was so content and really enjoyed everything, from his room with a view, the food (especially the fish and chips and his multiple breakfasts), the staff who referred

to him as a legend and a real character and of course the other residents (especially being part of the gentlemen's club in Woodend followed by the fun he had in Riverside)

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Thank you so much for taking the time to write such a wonderful review from the whole team at Hopton Cottage.

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Review from Sarah B (Daughter of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience

Mum lived at Hopton Cottage Care Home for just over two years. She was very happy there and extremely well looked after. The staff were very helpful and pleasant and friendly to us all. Mum's room was modern and bright and had a well-designed ensuite shower-room/toilet. She was able to personalise the

room with her own furniture. Her private patio was lovely for plants and feeding the birds. The food was excellent and lots of it! tea, coffee and cake always available - even for visitors! Fresh fruit and snacks available all day. Lots of organised activities each day as well as trips out. When Mum became frail, nothing was too much trouble. A special bed and air mattress was arranged and the care was excellent. I can highly recommend.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Thank you for your wonderful review, Sarah.

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Review from M H (Son of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience

Mum was a resident at Hopton Cottage for the last two years. She was affected by dementia. The management and staff were able to deal with that. The individual rooms and en-suite bathroom are very nice. Mum was treated with dignity and respect. The facilities were good and the activities and entertainment

provided were varied and interesting. Mum took part in daily walks when she was able and trips out to Church or the garden centre or ice cream farm or local cafes. The staff were very caring. Mum started to have falls due to brain abnormality and faded away. At the later stages, she was moved to easily accessible room to continue access despite the Covid lockdown. Very grateful.

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Review from Jonathan H (Son of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience

Sending Mum to Hopton Cottage was the best decision we could have made for her. They took care of her as if she was one of their family and enhanced the last two years of her life. They gave us back some precious time to spend with her. She enjoyed all of the activities and in particular her trips out

to the local shops, which the staff regularly took her on frequently. Most of all, she enjoyed making it her job to keep the staff fully entertained and on their toes at all times!
In the last few days, the care they showed to us all as a family was second to none. We cannot thank the manager and the team in Woodend enough for giving us an extra two years with our dear mother.
Thank you from the bottom of our hearts.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Privilege and a pleasure. Mum was a cracker! Great family to have at Hopton. We all miss seeing you guys. All the very best for the future. Joe

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Review from Pamela H (Friend of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

My life long friend who was like an aunt to me was in Hopton care home for five years. She suffered from dementia but was always treated with care, respect and dignity. She was always given choices, nothing was presumed. She was well cared for and enjoyed the varied activities. I visited regularly (at

least once a week) never at a set day or time, and I always found her clean and comfortable. The staff are very patient, kind, caring and compassionate, and would regularly hug and comfort residents if needed. I hope if I ever need a care home, I can go to one with the same high standard as Hopton.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Thank you so much for your wonderful review. We absolutely loved having her here, and your regular visits over so many years and miss seeing you. Reviews like yours from such cherished families and residents are our reason for coming in every day and giving it 100% every day to the service. All the best to you for the future.

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Review from Carole J (Niece of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

My aunt lived in Hopton Cottages from 2014 to August 2020. She had lived in her marital home for 64 years so I did have concerns about the move. The staff managed her transition with such sensitivity and care settled she felt minimal confusion. She settled into Hopton Cottage quickly, and its' routine

and daily activities fast became familiar.
The whole team became her family and provided such care and support that my aunt felt safe and comfortable, Hopton Court became her 'home from home'. My aunt passed peacefully on August bank holiday, staff were at her side. I am so grateful that they were able to give her passing peace dignity.
I don't have one single negative comment about Hopton Cottage, its management or staff. If I could make only one comment it would be exemplary, or exceptional. I would recommend Hopton Cottage to anyone looking for a complete care package for their loved one.

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Review from G B (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience

My dearest mum moved to Hopton Cottage Care Home in January 2017 and lived there until her death in 2020. I was always impressed with the attitude and kindness of the staff. The residents were all treated as if they were being looked after by their relatives. Mum was always treated with dignity, and

the home offered many activities and entertainments to engage the residents. It was a very pleasing place to visit too.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Thank you for your wonderful review of Hopton Cottage Care Home. It was our pleasure looking after your aunt all these years. A lovely lady always. Best wishes.

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Review from R K (Friend of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience

I have known Hopton Cottage Care Home since September 2018 where my wife and I, who had Power of Attorney over an elderly couple who we have known for over forty years, needed a care home environment urgently due to a sudden decline in their health and mobility. It was imperative that we kept them together

as a couple and this presented the difficulty of finding a home that could take them both and care for their needs. This is when we found Hopton Cottage Care Home. Although the home did not have 'married' rooms, they were able to find two separate rooms and the couple were able to move in within a few days of each other. The manager was most helpful in ensuring the move went smoothly, and they settled into their new lives very quickly. The staff were thrilled to have their first married couple and did everything possible to ensure that they spent as much time together as they wanted - which included regular wheelchair journies between the two rooms. Sadly, the ladies health declined significantly over the next few months, requiring, frequent hospital stays and in-home care treatment. The staff were exemplary in helping to make her as comfortable as possible and even provided a belated Christmas dinner when she returned from a hospital stay over Christmas. It was in January 2019 when her health declined even further, and she passed away peacefully in the home. During this very difficult time, the staff once again showed not only professionalism but genuine love for our friend and her husband. The gentleman continued to stay at the home without his beloved wife and was cared for extremely well by the staff. Shortly after celebrating his 90th birthday in December 2019, he passed away in April 2020 following a short illness. This was an extremely difficult time as the coronavirus had closed the home to visitors, but we were kept informed of his progress and a care home senior was with him as he passed away. My wife and I visited the home on a regular basis and were always impressed with the level of care residents received. The "landmark" celebrations such as Christmas, Bonfire Night and the summer barbecue were a delight and enjoyed by everyone. My wife and I would be quite happy to put ourselves in their care should the need arise.

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Review from Lynn B (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience

Mum was cared for with dignity, compassion and some fun. She came to accept Hopton as a home with the staff as caring friends. I was happy to see her safe, comfortable and stress free. When her end came, the Hopton staff were exemplary, kind to her and me, thoroughly professional and doing all they

could to make a hard time as smooth as possible. I was very happy with the care that mum received at Hopton.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Many thanks for your wonderful review Lynn. It was an absolute pleasure to look after your mum and get to know your family including 4 legged members. All the very best for the future, Joseph and team.

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Review from Ann M (Wife of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

My husband was resident in Hopton Cottage for over five years and was cared for with respect and compassion. From the moment he arrived, he settled in very quickly and was very happy in his new home. The catering was of a good standard and they also catered for his diabetic needs. The home was very

clean and did not emanate any unpleasant odours. Interaction with the patients was provided through various carers, including games, quizzes and keep fit. The weekly live music sessions also brought great interaction and response from the majority of residents.

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Review from Lynn S (Daughter of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience

It was necessary to find somewhere that would look after Dad professionally, with dignity and care. This place exceeded our expectations throughout the 19 months he was there. Close enough for friends to visit. The ethos is that this was his home. He made his decisions and led his life much like in

his former house. However, in complete safety. The joy of calling in to find Dad engrossed in a book sat in his chair by the window - with two young carers /companions working towards their carers' qualifications, sat thoughtfully with him, engrossed in their own study. How comforting that this was possible. This care home and its managers are truly amazing. The staffing ratio is so good. They aim to employ those who can care professionally. One is spoilt for choice with the range of personalities that are encompassed. All with such exemplary gifts as individuals. It is not an easy vocation, caring. It needs to be recognised and valued for its own worth. At Hopton is certainly the case.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Dear Lynn, what an absolute pleasure it was to have you as one of our families at Hopton Cottage. A constant source of positivity and support. Many thanks for your wonderful review. Very best from e whole team at HC.

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Review from Janet L (Daughter of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience

My father moved into Hopton Cottage care home 7 months ago when, at 92, he was becoming increasingly frail. From the day of admission to the day of his death, the staff were wonderful. Always approachable, they quickly got to know us as a family.
All the staff, from cleaning staff, carers to managers,

treated Dad with kindness and their care was outstanding. It was a great relief to us that they could care for him in his final days and no hospital admissions were necessary. There was always someone to talk to if I had any worries.
The home was always spotlessly clean and very homely and the residents were treated with dignity.
I felt my dad was safe, comfortable and he was able to enjoy the company.
I will miss visiting and seeing the lively staff.

Reply from Joseph Martin, Director at Hopton Cottage Care Home

Janet, thank you so much for your wonderful review. Your dad was a lovely man and we loved having him at Hopton Cottage. I was always pleased to see him maintain his dignity and appearance. It’s great to hear how welcome you were and clearly you bought into our ethos here. We are a family home for families. My very best wishes to you and all your family from everyone here at Hopton.

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Review from Graham B (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience

A top-class care home. First-rate in every regard.

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