Outstanding service and environment. Unrivalled staffing levels and management. Care home guarantee for life. 12 years + of being no.1.
Families and visitors welcome at any time.
Hopton Cottage Care Home has a Review Score of 9.9 (9.920) out of 10, based on 22 reviews in the last 2 years. Over all time Hopton Cottage Care Home has 81 reviews.
Review from Rosalind A (Daughter of Resident) published on 6 August 2019
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Dear Rosalind, Thank you so much for your touching review. We have shared this review with our team and it has had a real impact. We are very lucky to have a committed and competent team who are motivated by helping others and achieving the kind of standards of care that we feel families deserve. To know we are helping real people in this way is truly heartwarming for us all. It was a pleasure looking after your mum and knowing you all as a family. Very best wishes from all at Hopton. The manager and team.
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Review from Maria M (Daughter of Resident) published on 28 January 2019
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Review from Harry B (Resident) published on 8 August 2018
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Review from William C (Resident) published on 8 August 2018
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Review from Eileen T (Resident) published on 8 August 2018
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Review from Linda R (Daughter of Resident) published on 25 July 2018
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Reply from Ann-Maria Martin, Director at Hopton Cottage Care Home
Thank you for your really thoughtful review. We completely understand that a move into a care setting can be a complex decision raising a number of emotions for all concerned and we are committed in our aim to give reassurance to families and those living at Hopton Cottage that we are actually helping 'Mum or Dad have a fun new life'
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Review from William S (Son of Resident) published on 19 March 2018
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Review from Sybil M (Regular Volunteer) published on 17 November 2017
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Review from Judith O (Daughter of Resident) published on 12 October 2017
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The home is like a 5-star hotel. Spacious, contemporary
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Review from Nellie J (Resident) published on 10 October 2017
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We have a wide and varied range of activities. I do something different every day. There is always so much
Reply from Joseph Martin, Director at Hopton Cottage Care Home
Aw thank you Nelly. We love you.
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Review from J B (Daughter of Resident) published on 25 September 2017
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Review from Deborah W (Niece of Resident) published on 14 September 2017
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Review from Elizabeth C (Resident) assisted by family/friend published on 31 August 2017
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Review from Allison S (Daughter of Resident) published on 14 August 2017
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Review from Frances S (Daughter of Resident) published on 14 August 2017
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you for your review Frances. Great to have you around and involved. Looking forward to the local reminiscence group. Best wishes, Joe
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Review from Ruth C (Daughter of Resident) published on 11 August 2017
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Reply from Joseph Martin, Director at Hopton Cottage Care Home
Thank you so much for your lovely comments. You're a fantastic family to have around the place!
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Review from A S (Daughter of Resident) published on 9 August 2017
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Review from Pat B (Daughter of Resident) published on 2 August 2017
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The care given by the wonderful staff is amazing. Mum received so much love and affection which was very reassuring for us and so heartwarming to see. Visiting mum there was a real pleasure and the warmth of the staff made us feel so welcome, it was like having an extended family.
Mum spent the last 16 months of her life there and was treated with respect and dignity and much loved to the end.
Many thanks to everyone at Hopton Cottage Care Home for looking after mum.
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Review from Joanne C (Great-Niece of Resident) published on 25 April 2017
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Recently my Great Aunt (82) who lives alone had a knee replacement. Before the operation, it was apparent that she would need care before returning home. We contacted the manager who runs the care home, he was so accommodating, managing to get my Great Aunt a room for as long
Following the operation, she moved in and stayed for 3 weeks (a week longer than planned as she liked it so much)!
She was really happy with the care she received from all the staff. The manager and all his team went out of their way to make her stay a really happy one. Nothing was too much trouble.
The food was superb, the entertainment great and she made new friends.
The level of care was outstanding.
The rooms are really nice, lovely furnishings, ensuite facilities and patio areas.
They coordinated everything, even settling her back into her own home.
As a relative visiting, I was made to feel like it was my home too. A lovely environment that she'll miss.
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Review from Robin V (Grandson of Resident) published on 30 March 2017
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The Review Score of 9.9 (9.920) out of 10 for Hopton Cottage Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.920 for Hopton Cottage Care Home is calculated as follows: ( (240 Excellents x 5) + (21 Goods x 4) ) ÷ 261 Ratings = 4.92
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hopton Cottage Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2019
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Job Title: Director
Joined: 1996
I'm Joseph, one of our family directors at Hopton Cottage Care Home. I've led Hopton Cottage from the start and I still oversee the whole service with Suzanne the Registered Manager and my fellow Directors Ann-Maria and Rory. I still meet everyone who is considering Hopton Cottage Care Home as their next Home. This is all part of the special, personal service we are famous for.