Review from Ian (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother came to the care home aged 101, having lived her life in London area, unable any longer to look after herself she was moved closer to her family and lived out the rest of her life in what can only be described as a five-star care facility. Nothing is too much trouble for the cheerful and caring

staff and she rapidly made new friends.
Sadly she passed away but was cared for right to the end.

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Review from Hazel D (Daughter of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience

My mother suffered from dementia and I could no longer manage at home. At Hopton Cottage, we found her a place where the environment was adapted to her needs and the staff always sensitive to them. She spent her last 3 and a half years there in happiness and security. The atmosphere is one of hope and

optimism. Surroundings are pristine, meals are excellent and the emphasis is on individually tailored care. As my mother declined, the management were sensitive and supportive. It was always a pleasure to visit and to know that Mum was in such safe and caring hands.

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Review from W H (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience

When I realised that it was time for my elderly mother to go in a care home I was upset and anxious as there is lots of unfavourable reports in the media about care homes. When I saw Hopton Care Cottages I was so thankful that she was going to live there. It was alike a five star hotel. My mother only

lived there eight weeks but I am so glad she spent her last eight weeks in luxury and waited on the way she was. I miss visiting the home myself as it was so welcoming and pleasant.

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Review from Carol (Daughter of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience

When my Dad passed away and Mum couldn't support herself on her own we realised a care home was the only option. We didn't like the thought of it but on arrival at Hopton Care Cottages, we quickly changed our mind. The place wasn't like a care home. It was a home from home experience. Staff were fantastic

in all aspects. They loved Mum from the start. Mum loved the home and was happy. Her room was brilliant and she was able to add her own furniture to her room to make it special. Thank you to all the team at Hopton Care Cottages, you made Mum's last few years wonderful.

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Review from Diane S (Daughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience

I would certainly recommend Hopton Care Cottages to others looking for a care facility. Although my father was only resident for a very short time we found that the staff were very helpful, caring and supportive and made a great deal of effort to meet my father's needs. We certainly valued the home

visit prior to going into Hopton and it was obvious that it was important for them to find out as much as possible about my father so that he could be cared for, treated and respected as an individual with a long life history. It was noticeable that all the residents appeared to be happy at Hopton, mealtimes were sociable and many of them took part in activities. The accommodation and individual rooms are of a high standard and there is a relaxed, friendly and welcoming atmosphere.

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Review from Richard C (Son of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience

I am so pleased I was able to get my mum into Hopton Cottage care home. She was not really coping at home and living away I was always worried about her. She's had a second wind since she's moved there. She's gained weight and has really settled well. The home puts pictures on Facebook which is a lovely

idea. Yesterday she was out gardening again-something she hasn't done for years. The home is all focused on the residents enjoying life. It's a fantastic place. The manager lives and breathes it and it shows in the whole ethos and approach of the staff team. We all look forward to visiting and to see what mum's been up to. She has more independence now than when she was at home alone. First class place.

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Review from Gillian (Daughter of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience

This is my second review of Hopton Care Cottages, my first was in September 2014 a few months after mum had moved there. Choosing a care home for a loved one isn't an easy task and I hope that my comments will reassure anyone considering Hopton Care Cottages.

Mum was very content and happy living

at Hopton, she loved the meals especially the puddings. She was included in activities, she could stay up late if she wanted to and she received excellent personal care. Since my last review, I would say that the selection of activities provided has shown the greatest improvement, all other aspects of the home have kept to the same high standard.
My sister and I are especially grateful for the respect and dignity shown to mum at the end of her life and the support given to us.

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Review from Ruth & Rachel (Daughter of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience

Unknown to us on choosing your lovely care cottages, this wasn't going to be how we ever imagined. It was however, perfect and just what we needed for us and our dad in his final few weeks. His dying days and hours though difficult were made bearable by the kindness of the staff and comfort of surroundings,

never forgetting the "Night Angel" xx

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Review from Edward M (Son of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience

This is an excellently run facility and beats comparison with any other in the area. Rooms are what you would find in a 4 star hotel. Staff are compassionate and friendly. Although it is not the cheapest it offers very good value for money. The management have years of experience working in this sector

and it shows through on a daily basis. Thoroughly recommended. I have already booked my place when the time comes.

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Review from Sandra P (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience

All members of staff many thanks to everyone for your kindness to mother whilst she has been in your care. You have treated her not only with kindness but much dignity which I appreciate greatly. Thank you

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Review from David B (Stepfather of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience

The care that the Hopton team gave my stepson in his final days of life was exceptional. The manager pulled out all the stops to allow this 54 year old man to return home from hospital to die with dignity. A hospital bed was swiftly arranged, as was nursing support from district nurses. It was the hardest

thing to contemplate how best to deliver the last 7 days care to someone with multiple needs and challenging behaviour. Yet the staff treated him as someone who deserved respect and was only ever given the closest attention and pleasure. He loved living there amongst faces he came to view as friends. After a life changing brain injury, he learned to trust and value the staff around him and he felt safe for the first time in several years. His small family have been overwhelmed with the vigilance, attention to detail and championing of one's man's case. I can highly recommend the individualised care within the dementia part of the home, as well as the quality of the communications and range of activities within the whole Team. They eased the pain of bereavement simply be being there when it counted and demonstrating excellent technical and people skills. Grateful thanks to them all.

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Review from Kathryn P (Daughter of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience

My mother, with a mild to moderate dementia, has been in Hopton Cottage Care Home for just over 18 months. She had not been coping at home and had lost a significant amount of weight. We were delighted when she settled easily and happily into her new home, and after enjoying the excellent selection

and quality of food or some months she regained a healthy amount of weight, which has been maintained.

The staff are really lovely with her, witness her contentment and relaxed attitude amidst them. Her level of anxiety is now almost nil, because she knows that although she may not 'know what she is doing half of the time', there is always someone there to reassure her and keep her on track.

I am many miles away in Scotland, so when I do visit I tend to spend much of my time with mum, and therefore get a more accurate impression of staff attitudes and staff care. Staff always appear very polite, friendly and cheerful around residents and visitors. I always feel very welcome, and I am very comfortable when visiting mum in her new home. Her room is clean, bright and spacious, and well kept and the laundry service is excellent. There is also a very good effort made to offer a varied programme of activities, in which residents may participate if they wish.

The management staff are very approachable and respond well to queries. No business can ever rest on its laurels and believe they are fault free, but I am pleased to say that this management team are making a very good job of trying to ensure that the running of the home and communication with residents and families is efficient and interactive.

When there have been minor niggles arising these have been sorted to our satisfaction. I feel that Mum is seen very much as an individual with her own personality, and is treated with respect. She is still able to make some of her own lifestyle choices, eg. when she gets up, and what activities she participates it.

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Review from J L (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident now for 3 months. It was very difficult to make the decision to move her in to a home. However with early onset alzheimer's mum needed ever-increasing support and care. Hopton Care Cottages have surpassed our expectations improving a very warm and individualised environment

where mum's dignity is completely intact. In fact, mum has really perked up since she moved in. The ability to socialise and take part in so many new activities has given her a new lease of life. We can't thank the manager and her team enough!

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Review from Morna G (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience

My experience at the home was excellent, I cant fault the care, food, facilities, laundry service, activities or how the home is run. The care staff are amazing and treat the residents and my mum with love and respect.

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Review from Diane S (Wife of Resident) published on 26 August 2015
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The home is very good, No complaints.

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Review from William L (Son of Resident) published on 4 August 2015
Submitted via Postal Card • Report

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The home is in a very pleasant location with well planned, spacious and comfortable rooms. The communal areas are welcoming and pleasant. Cleanliness of all areas is of a high standard and the office staff and carers are thoughtful and helpful. Safety of residents was always a priority and activities

were well organised. The standard of food was acceptable usually with good choices. Generally the home was a pleasant place to live and my mother was quite contented. She lived there fro Oct 2012 to March 2015.

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Review from Joan O (Daughter of Resident) published on 31 July 2015
Submitted via Website • Report

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Outstanding care from the whole care team, especially the love and understanding during mother's last hours. We were so thankful she could stay at Hopton right until the end of her life.

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Review from Alan V (Husband of Resident) published on 31 July 2015
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I want to convey my sincere thanks to you and the whole team for the continued love, care and attention that my wife received throughout her stay with you. From my very first visit to my last I felt nothing but relief that we had chosen Hopton Care Home.

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Review from Richard H (Son of Resident) published on 27 July 2015
Submitted via Website • Report

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My step mother became one of the first residents back in 2012 into this stylish, purpose built home.

It was immediately apparent, having visited some twenty care homes, how different they all were. Two homes stood out head and shoulders above the rest with their care and Hopton Care Cottages was

at the top of the tree.

Many homes were either conversions or a multi-storey block in design with no thought to living. Hopton Care Cottages is most definitely not one of these and this was most apparent on our first visit. We left with a smile knowing that we had found something different- something special that would become a comfortable home and quickly. We were taken with the careful design offering three different zones and inner gardens that were safe, in particular when someone has dementia. Our goal was to find somewhere that we could live in ourselves and we found it!

A year after my step mother moved in, I was talking with a couple who were in a similar dilemma looking for something suitable for their mother and suggested Hopton to them. They had seen a number of homes and were disappointed in what they saw. I told them of our experience and they too are now thrilled to bits with Hopton and most of all, mum is happy.

The home goes from strength to strength and is managed by an enthusiastic team who aim to have 'happy clients'. They listen to suggestions. They always have a smile but most of all my step mother smiles. It was a hard decision but we know we have done right because we all wish that she could be at home, but it is not possible. We want her to be safe, happy and looked after and that is what we have - thank you Hopton

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Review from Graham W (Son of Resident) published on 27 July 2015
Submitted via Website • Report

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My Mum, aged 79, had to move into a residential setting earlier this year following the death of my Dad in January 2015. Mum was starting with Dementia and could no longer safely manage in her own home, so we, as a family took the difficult decision to move Mum into full time residential care. My

father in law had previously resided at Hopton Care Cottages and we were delighted with the care that he received.

I contacted Joseph at Hopton and both he and Susanne made the journey to Pontefract, approximately 1 hours drive away from Hopton, to have a chat with Mum to see if she thought that Hopton was a place where she could be happy. This was followed up with a visit and lunch at the cottages and Mum was confident that this was the place for her.

She moved in that weekend and all of the staff from the senior management team down have gone out of their way to make Mum welcome during this very difficult period in her life. The Accommodation is excellent, mum even has a substantial decked area assessed by patio doors on which she has a bird table and gets much pleasure from her feathered visitors. Everywhere is spotlessly clean, Mum's laundry is done every day, the meals are of hotel standard and freshly cooked on site. Mum looks so much better now that someone is ensuring that she gets three excellent quality meals every day. There are at least two activities for the residents to participate in every day which keeps both mind and body active. I am also confident that Mum is safe and secure and that someone ensures that she takes all of her medication on a daily basis.

I couldn't be happier that Mum is in a residential home that is very close to where we live, that we can visit on a much more regular basis than we could before and that when we do visit we can spend quality time with her, rather than rushing around getting shopping in and doing household jobs for her. Hopton Care Cottages is an excellent place for a loved relative to move into when they can no longer look after themselves. I would not hesitate to recommend them.

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Hopton Cottage Care Home

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