Review from Sue P (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

Having learned that my husband required 24 hours of supervision following his stroke, I visited all the local care homes which are registered to care for people with dementia. For me, there was only one which met the criteria I had set, and St Catherines was better than any of the others. The professionalism

of all the staff, from management to all the care and support staff is exemplary. My husband has been treated with dignity, and nothing is too much for them in supporting him and myself. It's been a difficult journey for us both but made easier by the knowledge that the care provided at St Catherines is of such high quality.

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Review from S B (Daughter of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience

For 10-years, St Catherines View provided a supportive, caring and thoughtful environment for my mother. The level of care is extraordinarily good, no matter when we dropped in unannounced. The atmosphere was always happy and caring. The support given to my mother and the family was outstanding.

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Review from Carol M (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience

Mum suffers from Vascular Dementia. Normally, she lives with us, however, we use St Catherines for respite care 2/3 times a year. For Mum, it is home from home, she absolutely loves it there. She has just got back from a 2-week stay and is still talking about it. The staff are friendly and welcoming

and have always got time for the residents. Mum had a lovely room with a really nice view, (the rooms are modern and clean with an ensuite wet-room and most have wonderful views of the garden or Winchester). She was free to come and go between her room and the day room, and she says the food was very good. There was plenty to do, and she especially liked her trip out. St Catherines has also got a very good hairdresser, all part of the 'offer'. When we collected Mum, she had had her hair set and a blonde rinse, she bounced back into our lives, and although she is 91, she looked a whole lot younger. Her stay was like a holiday for her. We are very happy to recommend St Catherines.

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Review from Andrew R (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience

Dad has now been at the home for almost seven years. Throughout this time, the care has been excellent. The staff always caring, attentive and well trained. Overall, the facilities have always been clean, and Dad's room was decorated a year ago, being in need of a spruce up. We find the medical care

and information passed to the family have always been good, been through the pandemic. I would be very happy to recommend St Catherines.

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Review from Lis H (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience

My father moved into St Catherines View about four months ago after his previous residential care home became unable to manage the problems associated with his dementia. These problems included increased emotional anger in response to social frustration and increased levels of confusion. The care that

he has received at St Catherines has been excellent. All those involved have been compassionate and clear when he needs to be directed or when he is in need of reassurance. We really appreciate the clear information which we have been given about his care and the development of his illness, which helps us to understand what we need to do to help him. The option to visit as frequently as we wish (and I see my father often) is wonderful. Many thanks to all involved.

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Review from Varsha R (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience

Since Mum moved in, I have been so so impressed with the whole team. In a short time, they have got to know her so well and listen and act promptly on everything we say.

I have already been recommending it to all my friends!

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Review from Yvonne P (Daughter of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience

Right from the first moment, Mum came to the home our experience was a pleasant one. We were all made to feel welcome. Mums care is fantastic, so caring, and patient. All staff are so good at what they do. Very professional and they certainly know the resident's individual needs.
Mum has been a resident

for 4 weeks and I am absolutely 100% happy she is here, I can tell she is happy too. I would not want Mum to be anywhere else. This is one of the best homes I’ve been in and would recommend it to anyone looking for a place for their love one to stay in. It’s a home from home.

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Review from David P (Husband of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience

I complete this review as the husband of a resident with Alzheimer's. From the aspects I can see, the home has a very professional approach to residents' care and wellbeing.

Reply from Vanda Baker, Home Manager at St Catherines View

Thank you for your lovely feedback, and the team go the extra mile to engage all residents irrespective of where they are on their journey living with Dementia to enjoy home life. I am aware that you enjoy attending the music recitals with your lovely wife.

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Review from Hilary B (Granddaughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience

My grandmother has now been a resident for two years, so I have got to know the home well and am extremely happy with every aspect of my grandmother's care. I find the home to be very well managed, the manager and clinical lead are approachable and always make themselves available. The reception team

are welcoming and efficient. The nursing and care team are extraordinary, I have witnessed the difference they make to my grandmother's wellbeing with their kindness, genuine affection and their professional approach to the task of caring. Nothing is ever too much trouble. The level of communication I receive from the nurses is excellent. The companionship team make every day special for their residents. The food is of high quality, tasty and attractively presented. The home and bedrooms are clean and fresh, the laundry staff take great care over clothes. The gardens are beautifully tended and easy to access. I highly recommend this specialist dementia care provider.

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Review from Geraldine T (Wife of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

My husband entered St Catherines View during the lockdown and had to do two weeks in isolation - not ideal. But the cares and all staff helped to make the experience a good one. Since then, he has settled well into a compassionate and caring home, where he has been made welcome and comfortable. Communication

between carers and families is excellent.

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Review from Debbie O (Wife of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience

This has undoubtedly been a difficult year for both residents and staff in residential care.

The staff at St Catherines View have sought to make life as rich as possible for their residents and have done an excellent job.

They are unfailingly caring and tailor their care to each individual resident

as far as they are allowed to with COVID-19 restrictions.

As hard as it is to have my husband in residential care, I am in no doubt that this is the best place he could be.

Thank you to all at St Catherine's View and the group, who have kept up useful communication about changing protocols.

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Review from Nicola G (Daughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

My mum recently stayed at St Catherine's for what was supposed to be a week's respite while her live-in carer was on a break. We had to bring her home after two days as she was so unhappy. Everything we were told would happen did not and the care plan was not followed. She had no company, no-one played

games with her, and she was not allowed to go into the garden despite repeated assurances prior to her stay that she would be. In her words, she had a "nasty time". It was a big decision to bring mum to St Catherine's and we only did so following a lot of reassurance. Had we known what it would actually be like versus what we were promised, we would never have done it. It makes no sense not to tell people the truth. Another care home told us they were not the right place for mum and I wish St Catherine's had been more courageous and told us this too.

Reply from Peter Doyle, Operations Manager at St Catherines View

Thank you for your review following your mothers free trial stay at St Catherines View. We are sorry that we did not meet your expectations. The free trial at the home was arranged with a view to helping the family identify an appropriate home for regular respite stays to allow your mother's live-in carer to take a break; I am sorry that we were not able to be part of this support plan longer term.
I believe the home did provide a comprehensive level of care. In our correspondence with you, we have outlined the companionship and 121 support provided to your mother during her 48-hour stay at the home and conveyed the challenges surrounding the isolation period and access to the gardens within the home. Additionally, we have shared the changes to visiting and isolation that have been implemented following the update to the government guidance.
I hope the response provided helped to reassure you of the support provided to your mother during her stay.

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Review from C B (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother moved from a previous care home to St Catherines View in July 2017, so she has been living there for nearly four years. My daughter and I live in Brighton, and with I alone or the two of us, visited her once a month until March 2020 when Covid-19 hit. We have only now been able to visit her,

as we don't drive, and we also had to be ultra-careful because my daughter-in-law was shielding. In that lockdown period, I rang or emailed St Catherines View regularly, and we made little films that we sent to the team for playing to my mother. The staff have been outstanding.

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Review from Michael S (Husband of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

My wife was admitted on 22-2-21. Our experience has been very good, apart from some confusion resulting from her two weeks stay in the hospital, which led to debate and compromise over visiting arrangements now resolved - thank you.

Reply from Vanda Baker, Home Manager at St Catherines View

Thank you for your kind review. I am pleased to read that you are likely to recommend the home and scored St Catherines View so positively. I appreciated your understanding and cooperation around visiting, an area that has been subject to much change over the last few months. Throughout the national pandemic, we have followed Public Health guidance facilitating visits in line with this guidance. I am pleased that we are now in a position to support routine visiting, and you have been able to spend good quality time with your wife at the home.”

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Review from Nigel B (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

Great staff do a wonderful job of caring for those with Alzheimer's. My mum was in the home for 7 years and had been looked after with love and care.

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Review from Melody H (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience

My mum took up residence at the care home a few weeks before lockdown. It has been extremely hard over the last 6 months not being able to visit her as would normally be expected. But I fully backed the decision to lockdown early, and that was a wise decision, together with the restrictions on keeping

staff from moving between care homes. Relatives were regularly updated via newsletters, emails, phone calls, video calls throughout. The staff were wonderful. Professional, and extremely caring. Nothing was too much trouble. She had the best care, companionship, friendship she could have had in her time at the care home. Nearing the end, all the staff were amazing, particularly the nursing staff who were constantly monitoring to keep her comfortable.
No words can really express how much I can thank them for their dedication and superhuman hard work during these past 6 months.

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Review from John T (Son of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

The staff are well trained, friendly, caring and understand dementia. The home is managed within strict guidelines and there are regular reviews with the family.
The building and gardens are well designed providing good surveillance and security which is essential for dementia care but still feeling

homely.
Food and drinks appear appetizing and is always available.
Personal care is a sensitive issue and in our experience, my mother's personal care was only carried out by a few familiar faces.
My mother's appearance was important to her. This was understood by her carers and she was always smartly dressed and her hair kept neat and tidy by the visiting hairdresser.
The policy of grouping residents in small groups with their own lounge and staff gives familiarisation and comfort for residents.
My mother's dementia could not be cured, but the staff at St Catherines View managed my mother's condition and gave her the best quality of life in her final years.

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Review from Paul R (Son of Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience

This is undoubtedly a top-class care home, expertly run with excellent staff. The support and care of residents are of the highest standard and the staff is brilliant. They are very good-natured, welcoming, professional and extremely helpful and supportive of all residents and visitors. I could not

recommend the home more highly.

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Review from Sarah W (Daughter-in-law of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience

My mother in law moved into St Catherines last year. We have been very happy with her care. The staff have been extremely welcoming to all our family when we visit and which helped the difficult transition from living at home to living in a care home.
The care staff have a warm and comforting approach

with my mother in law and she clearly seems settled and happy at St Catherines.
There is strong leadership from the clinical lead which has meant that any questions have been actioned quickly.

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Review from Hayley C (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

We had been through a very traumatic time finding the right home for our mum. A home that could cope with her needs. It was evident from the day our mum arrived at St Catherines View that she was going to get the care she needed. The staff are so passionate, caring and patient with the residents and

with us as the family, we became very close to some of the carers during mum's year with St Catherines View.
The staff are what makes St Catherines View a truly special place and we feel lucky that our mum was able to be cared for there. Thank you.

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St Catherines View

Care Provided by St Catherines View

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Funding & Fees Guide for St Catherines View

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