At St Catherines View, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.
Parking is available on site at St Catherines View, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved
St Catherines View has a Review Score of 10 (9.967) out of 10, based on 18 reviews in the last 2 years. Over all time St Catherines View has 89 reviews.
Review from Tim C (Son of Resident) published on 26 July 2016
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Review from Steve T (Son of Resident) published on 21 July 2016
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Review from A T (Son of Resident) published on 5 July 2016
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Review from Kate M (Daughter of Resident) published on 20 June 2016
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Review from Brian T (Husband of Resident) published on 14 June 2016
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Review from Roger B (Partner of Resident) published on 8 April 2016
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Review from Michael H (Son of Resident) published on 1 February 2016
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Review from Deborah W (Daughter of Resident) published on 20 January 2016
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Review from Ian (Husband of Resident) published on 16 December 2015
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Reply from Laura Rolph, Assistant Marketing Manager at St Catherines View
We have discussed at length the above comments with the reviewer and the comment specifically relates to the desserts. All aspects of this have now been resolved.
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The Review Score of 10 (9.967) out of 10 for St Catherines View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.967 for St Catherines View is calculated as follows: ( (206 Excellents x 5) + (7 Goods x 4) ) ÷ 213 Ratings = 4.967
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Catherines View is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Aug 2023
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Job Title: Home Manager
Vanda leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.
Job Title: Clinical Lead
Stefan is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.