Family and friends of people using the service are welcome to visit anytime during the day, 7 days a week.
There is on street parking to the left of the building and a secure car park at the rear for service user vehicles.
Springvale Resource Centre has a Review Score of 9.3 (9.250) out of 10, based on 3 reviews in the last 2 years. Over all time Springvale Resource Centre has 4 reviews.
Review from Helen R (Sister of Resident) published on 22 May 2024
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Reply from Karen Lewis, Chief Operating Officer at Springvale Resource Centre
Thank you for your positive feedback, we will ensure the team receive the detail.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Suzanne P (Sister of Resident) published on 22 May 2024
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Reply from Karen Lewis, Chief Operating Officer at Springvale Resource Centre
Thank you for your lovely feedback. I am delighted that you have recognised what a great job the team at Springvale does.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne-Marie H (Sister of Resident) published on 21 May 2024
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Victoria B (Daughter of Resident) published on 29 July 2021
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Reply from Joanne Atkinson, Business Administrator at Springvale Resource Centre
Thank you for taking the time to leave the review. It is much appreciated, and we are delighted to know how satisfied you are. We will ensure your thanks is passed onto the local management and team members.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
Safety / Security
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Value for Money
The Review Score of 9.3 (9.250) out of 10 for Springvale Resource Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Springvale Resource Centre is calculated as follows: ( (34 Excellents x 5) ) ÷ 34 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.25 Points relating to the number of positive Reviews for Springvale Resource Centre is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 4 registered maximum number of service users is 0.8, which has been reached with 3 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Jan 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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