Seymour House - Northwood

34-38 Chester Road, Northwood HA6 1BQ
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9.9 31 Reviews
  • Seymour House - Northwood, Northwood
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Care Provided by Seymour House - Northwood

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Miglena Lucas (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Seymour House - Northwood Reviews (31)

Total of 31, showing 1-20
9.9

Seymour House - Northwood has a Review Score of 9.9 (9.866) out of 10, based on 11 reviews in the last 2 years. Over all time Seymour House - Northwood has 31 reviews.

Overall Experience

  • 26
  • 4
  • 0
  • 0
  • 1

Date Published

31
2
4
11
20

Review from John C (Husband of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from dementia and has been at Seymour House for over 12 months. The facilities are very good. The home is really well run and all the staff are kind, caring, and considerate and deliver care to an exceptionally high standard. Thanks to all the staff my wife is very content and I can't
ask for anything more.
It is a happy home and very well-managed and I have no hesitation in recommending it.

Reply from Gabriela, Deputy Manager at Seymour House - Northwood

Thank you so much! We're glad to hear your wife feels content and well cared for with us. Your kind words mean a lot to the team and motivate us to keep providing the highest standard of care.


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Review from Maria E (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent 9 months at Seymour House following the death of our beloved Mum, sadly he then also passed away. I am compelled to say that the care and compassion given to Dad and us during such a difficult time was truly heart warming from both the management and the phenomenal care team. I have videos
on him dancing and having fun with the team, he was a picky eater at first but they soon had him eating up a storm. He was extremely well looked after and immaculate, as is the home. They looked after Dad's best interests and went beyond to fulfill his needs. I cannot praise the team at Seymour House enough, thank you again for all you did and in particular when Dad did pass, my Brother and I were privileged to be with him and were given the privacy needed at such a sad time but also shown the wonderful care and respect that Dad received. The focus of this home is about care, compassion and love as if their own family. Thank you.

Reply from Gabriela, Deputy Manager at Seymour House - Northwood

Thank you so much for your kind and heartfelt words. They truly touched us and were so grateful for the trust you placed in us to care for your dad. It was an honour to be part of his journey, and we're so glad that he and your family felt the love and respect we always aim to provide. Well always remember the special moments we shared with him. Our thoughts are with you and your family, and we wish you comfort and peace during this time.


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Review from Finola M (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has recently spent time at Seymour House while waiting for a place in a nursing home. I can't praise the staff team highly enough, they are capable, friendly, and most importantly, always present to attend to the residents' needs and treat them with respect and dignity.

Reply from Gabriela Niga, Deputy Manager at Seymour House - Northwood

Thank you for your kind words. It was truly a pleasure having your Mum with us, and all our staff loved caring for her. We wish her all the best! Kind regards.


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Review from Gill C (Niece of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived in Seymour House for more than three years and celebrated her 100th birthday there. During her time there she was very happy and well cared for. The staff are friendly and welcoming and always helpful.

Reply from Gabriela, Deputy Manager at Seymour House - Northwood

Thank you for your heartwarming review! We're thrilled to hear that her happiness was evident during her time at Seymour House. We truly cherished having her with us. Warm regards.


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Review from Ian H (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last couple of years of her life in Seymour House Northwood following a diagnosis of dementia and Alzheimer's. The care she received throughout was excellent from both managers and the entire team and couldn't be faulted. All the carers were so welcoming and friendly when I visited,
along with my elderly and mobility-impaired father. In the last few weeks of her life, my mother was bedridden and therefore required much more intensive care, yet nothing was too much trouble for the staff, and they looked after her with care and compassion until she passed away.
I can fully recommend Seymour House Northwood.

Reply from Gabriela Niga, Deputy Manager at Seymour House - Northwood

Your kind words mean a lot to us, and we're honoured to have been part of your mother's journey. Thank you for your trust and recommendation.


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Review from Alistair M (Nephew of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already thanked the man in your admin office for all of his work and patience from when my Aunt was first admitted in May 2020.
However, a much bigger thanks is due to you and your wonderful team for how my Aunt has been treated since she arrived but especially of late when her condition dramatically
worsened before sadly passing away.
She was comfortable and in no real signs of distress and I have no doubt that you were able to greatly assist in that.
To have people with her when she passed is also of great comfort.
Whenever I spoke with her she would always say how happy she was with you and the photos of her when she went on one of your many organised outings clearly show this. My role in dealing with her care since May 2020 has been largely as her Attorney under LPA Powers but again Seymour House did whatever was possible to make this job a bit easier for me. Again many thanks for all you and Seymour House did for her - it is very much appreciated by the family.

Reply from Gabriela Niga, Deputy Manager at Seymour House - Northwood

Dear Alistair,
Thank you for your kind words and appreciation. We extend our deepest condolences for your loss. We are touched to hear that your Aunt felt happy and comfortable in our care and we are grateful for the opportunity to have been there for her.


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Review from Sharon C (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Seymour House for about two years. He was treated with great kindness and gentleness during that time. The staff were very respectful, always using his title "Dr" even though he had dementia and was unaware. At first, he was able to enjoy the activities, as I could see by the
photos sent to me during the difficult tail end of Covid. He gradually deteriorated, needing to be hand-fed, but there was never any complaint from the staff, only concern about the best way to care for him. They were very prompt about seeking medical care for him and then keeping me updated as he declined.
Special mention to one lady who always made time to talk to me, in person or on the phone and was so very kind to me during my last few visits before his death.

Reply from Gabriela Niga, Deputy Manager at Seymour House - Northwood

Dear Sharon, thank you for your heartfelt review. We appreciate your thoughtful feedback. Wishing you and your loved ones all the best.


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Review from Janet W (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was recently a resident at this excellent care home. The standards at Seymour House are of the highest quality. It was of great comfort to us knowing how well she was looked after. The staff are always friendly and showed the greatest care at all times. Hygiene is always of the
highest level.
There are many activities to engage their mental capacities, plus outings whenever possible. Entertainment is also provided on a regular basis. Catering is always varied, nutritious and appetizing.
To sum up, we would highly recommend Seymour House.

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Review from Louise E (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding care home with amazing staff. My mother has been a resident for over ten years, and they are family to us now. My mum is treated with dignity and respect with the highest level of care. It always smells lovely and fresh whenever you walk in, which is a sign of a good care home.
The staff go above and beyond, and I cannot rate this home highly enough. The residents are so well looked after, and this is definitely home-from-home. I know Mum is safe and loved, and that is incredibly important as to whom you can trust with a loved one's care.

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Review from Philip B (Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable, warm care home with very helpful, caring, friendly staff. Single ensuite shower wet room. The comfortable electric bed rises up and down, and the back rises to sit you upright for easily getting out of bed. Clothes are laundered every day. Two lounges, a TV lounge and a dining lounge.

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Review from Terry C (Husband of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Seymour House since September 2022. The service she has received is first class. All the staff are caring and pleasant. The home is clean and inviting. I have spoken to several people who are interested in finding a place for their loved ones, and I have thoroughly recommended
it. I would not hesitate to name members of the staff for special praise, but in my opinion, they are all excellent.

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Review from David H (Son of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been a resident at Seymour House for a number of years. As a family, we are really happy with the excellent quality of care she receives at Seymour House. The staff there are genuinely friendly and caring and look after our mum really well. To anyone looking for a care home for a loved relative,
we would highly recommend Seymour House.

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Review from N K (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Seymour House for six months following quick-onset dementia, and we were so pleased with the care she received. The team provided high-quality care, particularly given her additional and complex health needs and were/are on hand to answer any questions; they supported us hugely
with Mum's transition from living independently to full-time residential care. There was regular entertainment and activities that she could participate in that were enjoyable. Seymour House is well-maintained and clean, providing a comfortable home for all residents and visitors. We are so glad we found Seymour House; they treated our mum with care and respect and really helped to make her final few months comfortable.

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Review from Margaret C (Respite Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was only at Seymour House for five weeks, but I was made to feel welcome by everyone. All the residents were well cared for - hugs were given as appropriate, and residents were persuaded to do things they weren't keen on doing. It is somewhere I would be happy to stay again.

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Review from Trudy P (Niece of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received outstanding care and support during her time at Seymour House. Everyone made sure that she settled in well and felt safe secure and happy.
Her health and wellbeing improved significantly whilst there, due to the amazing efforts by all those caring for her.
There are no words to
express my thanks and gratitude to the team at Seymour House.
My family and I will always be grateful for everything they did for her.

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Review from Lee R (Grandson of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very helpful and friendly, clean tidy, always entertaining the guests with games, painting and many different activities, lovely food with a wide variety of puddings and biscuits etc. All set within lovely surroundings and a secure back garden.

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Review from Louise G (Daughter of Resident) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident at Seymour House for most of 2021, in that time, we have as a family been very happy with the level of care he has received.
He is happy, settled and cared for. The staff are kind, approachable and always happy to help in any way. My dad looks well, clean, tidy and well-groomed.
My mother is very happy to see him looking so well. There are various activities for the residents to participate in, and we have been updated with photos during Covid.
We are pleased that he is so settled and content.

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Review from Lee C (Son of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very friendly and accommodating.
My father was very ill a couple of months back; it was at a point when his GP called me to say things need to be put in place for end of life. I made the decision for my dad to be cared for at the home rather than in a hospital. I consider the staff at
the home to be my dads second family. They cared for him, and he has recovered.

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Review from Jayne B (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Seymour House for the last 4-years, during all this time, they have been marvellous with their care for my mum, it has been a very hard year this last year, and they have dealt with it amazingly. My mum suffered from Alzheimer’s and was wholly dependant on the staff
for everything, I cannot fault their care. The home is always clean, and the residents also are well cared for.
Unfortunately, I recently lost my mum, and I cannot fault their care, she was returned from hospital to live her last days in what had become her home, they were brilliant.
I can’t praise them enough, care homes often get bad press, but in my opinion, I cannot fault them, all the staff are efficient and caring - well done.

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Review from Sheila F (Cousin of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful when visiting and with telephone communication. Very clean, meals good, rooms clean and tidy, all staff very helpful and any questions answered quickly. The common room is very nice and welcoming with plenty of comfy chairs and a TV available.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Seymour House - Northwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Seymour House - Northwood is calculated as follows: ( (111 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Seymour House - Northwood is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Seymour House - Northwood

What types of Care is Seymour House - Northwood registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Seymour House - Northwood provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Seymour House - Northwood have?

There are 36 Single Rooms.

What are the Facilities & Services at Seymour House - Northwood?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Seymour House - Northwood to the centre of Northwood?

0.3 mile(s) as the crow flies, distance by road may be significantly further.