Review from Susan H (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

My mum has been a resident at Willow Tree Lodge for almost six years, where she has regarded it as her home. She has been very happy there and even though her capabilities have deteriorated, she is always happy and content. The care she receives is exemplary, she is treated with love and kindness by

the wonderful staff who go above and beyond to keep me informed. They are like an extended family to us, a wonderful team. I have no hesitation in recommending Willow Tree Lodge if you need residential care for a loved one.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much, Sue. You know Mum is certainly a huge part of the Willow Tree Lodge family as are you. Sarah.

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Review from David T (Son of Resident) published on 1 February 2020
Submitted via Website • Report

Overall Experience

Willow Tree is a relatively small establishment. The upside is that this allows for more personal care for residents and better communication for relatives and visitors. The downside is that the facilities are a little constrained and activities not as grand as on offer in some larger establishments.

In my view, the pluses outweigh any limitations.

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Review from Gerry S (Son of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience

Extremely happy with all aspects of the home. The staff are excellent and extremely accommodating. I have regular discussing with the home manager. I also get emails if I need updating on any issue relating to my mother. My mother, every time I have visited or called, is happy and content in herself,

her room is always clean tidy and aired.
I can only highly recommend this home.

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Review from Stephan (Son of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience

My mother became a resident in May 2019, this involved transferring from out of the area. Following the initial approach from myself on behalf of my mother, the manager and the team were very helpful, this was much appreciated as it came at a particularly stressful time for my mother and the wider family

and the professionalism/compassion from the team made facilitating the smooth transition for my mother a seamless experience. Mum quickly settled in and has made several friends. Whenever we visit her there are always lots of staff on site and all display a real dedication to provide the best possible care/environment for the residents. I would have no hesitation in recommending Willow Tree Lodge.

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Review from Andy (Son of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

I have been extremely happy with caring, professional and sympathetic care my mother receives at Willow Tree.
The staff are always very welcoming, caring and all recognise us whenever we visit, which means a lot.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for completing the review, it's so lovely to see how settled Mum is with us. Sarah Munro

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Review from Elaine H (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

This is a very friendly, caring and welcoming home. The staff are really attentive and caring. Mum is very settled here and we are very happy with her care. Always kept up to date with any health issues that have occurred.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to complete the review, it's lovely having Mum with us. She makes us laugh every day with her wit and humour. Sarah Munro

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Review from Louise F (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience

My mother was admitted into Willow Tree Lodge in March 2018, it had been a tough year due to my father passing away a year earlier leaving myself and my brothers to take over our mothers care. Under our doctor's advice, we started looking at care homes and Willow Tree Lodge stood out from any we had

looked at. We arranged a home visit with one of the care managers who from vast experience knew that as a family we were struggling to come to terms with the decision of having to put our mother in a care home, it's almost a feeling of failure. Her calm and warm manner towards our mother and ourselves gave us an instant feeling of care, not only for our mum but for us as her children. The attention to detail that all the staff in the care home organised before our mum's arrival was nothing more than overwhelming. Ensuring that her room mirrored her room at home to try and make her feel as secure and comfortable in this very difficult transition. All the staff are in my opinion amazing, caring.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to write such a very personal review. I know I can speak for the entire team, in saying how lovely it is having Mum with us and watching her blossom in engaging with us and other residents, and of course, it's wonderful that you and the rest of the family continue to spend such quality time with her here on a regular basis.

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Review from George F (Son of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience

As a family, we continue to be delighted by the overall level of care and support provided by the Management and Staff at Willow Tree Lodge. Notwithstanding the challenges created by my Mother's condition, she and the other patients are treated with respect, patience, empathy and a genuine willingness

to meet their needs. The Staff have taken the time to get to know my Mum as an individual and try and anticipate her needs / understand how best to engage her despite the challenges of her Dysphasia. As a consequence, my Mum has been able to come to trust the Staff and this has been undoubtedly a key factor in her now being settled into the routine and being comfortable with the overall environment. She now sees it as where she lives. Of particular note is individual Staff members being keen to share when Mum has got involved in an activity and had a smile on her face. It is a real comfort to feel the Staff are as keen as we are to see Mum happy. I would strongly recommend Willow Tree.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

It truly is wonderful seeing Mum's face engaging with us and entertainment, up singing and dancing with us and being able to ensure family see these moments makes our job so worthwhile. The engagement we have with her is so lovely, and yes she clearly does see this as home and it's great that all the family have that comfort and peace of mind, whilst still spending lots of time with her here. Thank you for taking the time to write such a heartfelt review.

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Review from Samantha B (Daughter of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience

The staff at Willow Tree Lodge have been exceptional in caring for my mother. The management has gone above and beyond their duties to ensure she feels treasured. The entertainment has been excellent especially at Christmas time making it a real home from home. I feel very reassured knowing that my

mother's health and happiness is being managed by all the staff at Willow Tree Lodge.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to write this review. It really is lovely having Mum with us and seeing her enjoying the time she spends with other residents and the staff team,
Sarah.

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Review from Claire C (Daughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience

We tried for years to keep Mum out of residential care, thinking she was better in her own home but as soon as she went to Willow Tree Lodge we could see that her quality of life had improved 100%, with the freedom to move around and lovely people to interact with 24 hours a day. Willow Tree feels like

a home, not like a hospital or a school or other institution, striking just the right balance between professional and homely. It is the exceptional quality of management, empathy and attention to detail exercised by the Manager that makes Willowtree so good, and inspires all the staff to the highest standards in their various jobs.

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Review from Lesley B (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience

Mum moved into Willow Tree Lodge at the end of October and was made to feel extremely welcome. All the staff are amazing and nothing is too much trouble. My brother and I visited several Residential Homes and decided instantly that Willow Tree stood head and shoulders above the rest.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for writing your review. It's lovely having Mum with us and watching her gain in confidence, and especially seeing her enjoying having fun with others and staff with the entertainment, even dancing - magical.
Sarah.

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Review from Helen P (Daughter-in-law of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience

Cannot fault the care, compassion & facilities.
Staff always seem happy and willing to help in any situations that may arise.
Mum in law seems to be very happy.
Would recommend 100% without hesitation.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to write your review, Mum-in-law certainly seems very content and at home here.

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Review from Alison S (Daughter of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience

Mum has been treated with loving care and respect. She was very unkeen to go into a home but has since admitted she was worried about nothing. The staff are so lovely and genuinely care about the residents. I have peace of mind knowing she is somewhere so lovely. It doesn't feel like a care home just

a warm and comfortable homely place to live.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so very much for taking the time to write such a lovely review.
Sarah

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Review from Marion G (Niece of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience

My relative has been at Willow Tree Lodge for 8 months and fitted in very quickly. She speaks very highly of the staff for their kindness and care. I personally have never seen an unhappy person at the home. The staff are always smiley and very helpful.
The summer garden party and Christmas party were

fun with the residents participating in the entertainment.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for taking the time to complete your review, much appreciated by us all.
Sarah

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Review from Steve J (Son of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience

After much searching for a care home for my mother, I entrusted Willow Tree Lodge to take care of my Mum. (A very difficult decision)
She was a resident for 5 years, and during this time she was treated with utmost respect kindness and love.
As her illness progressed(Dementia), her dignity was paramount

to all the wonderful staff. The family were always made to feel very welcome, including our family dog, which gave Mum much pleasure.
Standards of hygiene and cleanliness exceeded by a big margin all the other homes I visited. Regular maintenance and improvement were always seen as a priority.
I would have no hesitation in recommending Willow Tree Lodge.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so very much for writing this review and I know I speak for the team in saying how lovely it was Mum being with us for 5 years.

Sarah

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Review from Mike F (Son of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience

A very well run care home with helpful and caring staff always on hand. A modern purpose built building with all facilities. Highly Recommended.

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Review from Nicola J F (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience

The home is excellent, extremely clean and welcoming. All of the staff are lovely and caring. My mum is treated with the utmost respect and dignity at all times. There are plenty of activities and entertainment with a lovely Christmas party for relatives, residents and staff. Mum has settled in well

and has a much better quality of life than before. Overall the home is excellent

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to write your review, it's lovely having Mum with us and seeing her enjoyment of all that goes on in the home.

Sarah.

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Review from Kaz (Daughter of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience

The care of my mother and all residents at Willow Tree Lodge is exemplary. It stands out head and shoulders above the other homes that I have looked at for her care. Mothers behaviour can be pretty challenging at times however the staff have a great way of bringing her round. Maintenance of dignity

and wellbeing is at the forefront of care. The environment is lovely, always clean in a very well maintained house and grounds. There is a good choice of food with dietary requirements catered for. I am always well informed with regards to mums wellbeing and health. I am always welcomed when I visit the care-home with a friendly smile. When my mother first needed to go into care, Willow Tree was my first choice but unfortunately, there were no vacancies at that time. Her prior care home closed and I felt very fortunate indeed to find a vacancy at Willow Tree. Mum settled there very quickly due to the fabulous carers and has been there for over a year. My thanks to the care manager and team.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for such a detailed review. It's been lovely to have Mum with us since she moved into Willow Tree.
Kind regards

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Review from Roger K (Son of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience

Wonderful home, such lovely and caring staff. My Mother has literally blossomed since she's been there for just over 2 years. Such a relief knowing that she is in good hands and so well looked after. Can't fault in any way.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to post your review Roger.
It's lovely having Mum with us and the visits from all the family.
Kind regards,
Sarah Munro.

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Review from John S (Nephew of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience

My Aunt understandably took time to settle into the home and was quite difficult in those early days but the staff were very patient and understanding and adapted to my Aunt's needs (demands!) i.e. cups of tea during the night, a shower at 6 am. She is now very much at home, has a hearty appetite and

enjoys the food on offer and the staff are clearly genuinely fond of her and very supportive and concerned for her needs.
Whenever we visit they are always there talking and interacting with the residents and the home provides a varied and frequent entertainment program for everyone.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you John for posting your review. It's been an absolute pleasure having your Aunt with us over the last two and half years and seeing you all at your visits.

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