Review from Nicky B (Daughter of Resident) published on 6 December 2017
Submitted via Website • Report

Overall Experience

My mother has been resident at Willow Tree Lodge for 6 years and has always been well supported. Staff are willing to listen to any concerns and have acted promptly with regard to health issues. Staff, in particular, appear very caring and patient with residents and flexible in their approach to changing

needs and behaviour. Residents are treated with dignity and respect and personal issues dealt with sensitively. My mother appears happy in her situation and my sister and I feel confident she is being well cared for in pleasant surroundings.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

It's lovely to have Mum with us and for her to have been here for so long, thank you so much for taking the time to post your review, kind regards Sarah Munro

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Review from Sandra D (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience

When I visit my mother I am always greeted by a friendly face and my mother seems to be very happy there. All the staff are very friendly and chatty. I do feel like my mother has now got a better life and is so much happier that what she was living on her own.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for taking the time to post your review, much appreciated and it's a pleasure to have Mum with us.

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Review from Nigel (Son of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience

Clean, welcoming, light and airy environment. Friendly, caring conscientious staff, always willing to help and make a cup of tea after a long journey to see my mum. Superb record keeping so they can tell you instantly of recent events during their resident's stay. I am very comfortable with my mum living

at Willow Tree Lodge and have no concerns about her care.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for taking the time to post a review, it's lovely to have Mum with us at Willow Tree.

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Review from Margaret (Friend of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience

The staff at Willow Tree Lodge have consistently and sensitively looked after my friend for the past year even as her condition has deteriorated. They are welcoming, friendly and caring, the premises are clean, warm and comfortable, the entertainment is good and varied and the residents appear to be

at ease and content. I feel confident that my friend and other residents are in safe hands.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to give us your lovely review, and the past year has been a pleasure for us all,

Sarah Munro

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Review from John (Son of Resident) published on 3 April 2017
Submitted via Website • Report

Overall Experience

The home provides a clean, safe, stable and friendly environment for the residents. On each of my visits over the past six months, I have only observed the caring way in which all the staff deal with the residents. I feel that I couldn't have made a better choice for the care of my mother.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

The time taken to post your review is much appreciated.

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Review from Gordon P (Son-in-law of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience

My Mother-in-law was a resident at Willow Tree before she passed away this year.
I can't say how much the care and compassion they showed to my Mother-in-law and to the family.
I would recommend this home to anyone. She was so well looked after. The management and staff were wonderful.
The home itself

is so clean and the gardens are wonderful. All the staff, right through the board, were so caring.

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Review from Luisa S (Granddaughter of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience

My Grandmother has been at the Care home for roughly 3years. She's possibly the eldest resident at 103years. I feel, thanks to the care, warmth and compassion that Staff shows to my Granny, she aspires to still want to get up/dressed/ she always appears clean in appearance/hair and nails always done

(which was always a regular routine in my Nan's life). I can see she loves being there and wants to live as long as possible. I can tell she's totally comfortable being there which is very important, as she didn't want to go into a Care Home at all. I feel that once you set foot in the door of the home, many of the Staff (on all levels) provide such a high standard of care, respect, patience, time to all of the residents. I notice different residents all want attention or have their needs met in a particular way, or need information repeated. I've never witnessed a staff member seem frustrated, impatient, raise their voice - every Staff member seems calm, considerate, and has a patient nature.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for taking the time to post your review. Nan certainly is the eldest resident, we all look forward to celebrating with her, you and the family on her 104th birthday, kind regards

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Review from Claire B (Granddaughter of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience

It's so reassuring to know my Grandmother is receiving the best possible care at Willow Tree. The staff are extremely attentive to her needs and so helpful and friendly. An outstanding care home which I would highly recommend.

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Review from Tom H (Son of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience

The overall standard and quality of care at Willow Tree Lodge is excellent. The staff are friendly, approachable and go above and beyond just providing a high level of care through their interaction with residents. I would not hesitate to recommend Willow Tree Lodge.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for taking the time to post your review, it is much appreciated, kind regards Sarah Munro

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Review from Peter C (Son of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience

Mum has been a resident for nearly 3 years and has been very well cared for and has been very happy. Whenever we visit, we are always welcomed and are impressed with how clean and tidy she is along with her room. Furthermore, our family dog is also made welcome and enjoyed by the other residents. We

are confident that the home would contact us as soon as any problem should arise concerning Mum, which gives great peace of mind.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for the time taken to post your review and for continuing to bring the dog in on your visits which are lovely for all, kind regards Sarah Munro

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Review from G G (Niece of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience

My uncle has been resident at Willow Tree Lodge for approximately 18 months. He suffers from vascular dementia which does not appear to bother him too much. My cousin takes him out for tea and a ride in the country which he enjoys very much. My uncle appears to be happy and content at Willow Tree Lodge.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to post your review, kind regards Sarah Munro

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Review from Douglas E (Son-in-law of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience

We have had two, much cared for relatives in WTL (Willow Tree Lodge) for about two years. Sadly one of them has recently died but the care that was given to him while he was in the home and even more so as his health declined was absolutely second to none. As importantly, the support given to the surviving

partner throughout the illness and eventual passing away of her partner was complete, full of care and compassion and always given more as friends than carers. In our view, there is unlikely to be a care home anywhere which reaches the standards of care, support and friendship provided to those lucky enough to be looked after at WTL.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for such a personal response. It has been and continues to be, an absolute pleasure to do all we can for your relative as it was for her beloved partner, kind regards

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Review from Robert M (Son of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience

Mum has been a resident for a few months now and seems very settled and happy in her new environment.

She speaks well of the staff who are very attentive and enjoys her meals.

From my experience, when visiting Mum, it is obvious that the level of dedication of the staff is high.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to write a review, kind regards

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Review from Steve G (Son of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience

Modern building with excellent facilities and a nice welcoming feel. Lovely setting with nice views and garden. Extremely well run. Management and staff are welcoming to visitors, clearly highly motivated, to provide care to my mum and seem to enjoy what they do. In the time my mum has been there, staff

have been a constant presence with no changes which is reassuring.
Mum's room is lovely, well decorated and with a nice view. She spends some time there but a lot of time in the lounge with other residents. Plenty of entertainment and regular engagement with the staff. Food is excellent, with a varied menu and this has restored mum's appetite. Mum is proud of her appearance and the staff make sure she always looks her best. Like all children, I was worried about how mum would find the move to a care home but knowing mum is safe and being well cared for is a great relief. Mum's dementia is tough for her and for us but going to see her is made easier by the staff and the surroundings. Top class care.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

The time taken to post your review is very much appreciated by us all, thank you, kind regards

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Review from Moira (Niece of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience

The staff are always friendly and know the residents by name and who the relatives are.

The facilities are perfect for Dementia needs of the residents, bedrooms are light and airy, not too many doors to manage, lift available, lots of colour around, wide corridors, comfy chairs with high backs for

support, real home from home atmosphere.

Safety and security is excellent.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to post a review.

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Review from Richard (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience

My mother has been at Willow Tree since September 2016 and is happy and feels at home there. She has benefited from the company of the other residents and the staff at the home, both her physical and mental health have improved since being there. The manager and her team look after her well and treat

her as an individual.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for the time taken to give your review, much appreciated by us all.

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Review from Alan (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience

I had to choose a care home for my mother who is suffering from dementia, deliriums, and is partially sighted as well as being a high fall risk. I chose Willow Tree Lodge because residents seemed happier than in other homes I visited. They were in their own clothes. There was more of a community centre

and homely feel about the place and it has a nice garden and views. Most of all the staff seem very caring and conscientious and with a good sense of humour.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

The time taken to give your review is much appreciated by us all, Many thanks.

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Review from E B (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

Our mum has only been a resident for a few weeks but we have found all the staff very caring, efficient and friendly and always on hand to help or just have a friendly chat with the residents.
The overall appearance is very welcoming, enhanced with vases of fresh flowers. The bedroom is nicely furnished,

the lounge is bright and sunny overlooking a lovely garden and all areas are spotlessly clean.
There is a programme of varied activities. I have been made to feel more than welcome when visiting and was able to share a lovely dinner with mum.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for taking the time to post your review, and it's so lovely having Mum with us, Sarah Munro

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Review from Robin T (Son-in-law of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience

My wife is very happy that she has found a home where her mother is safe and well looked after. As the home is fairly close to where we live we tend to pop-in as we are passing, often in the evenings as well as at weekends; whatever the time of day the staff in the home appear friendly and helpful.

We have also had to take my mother-in-law for hospital visits and the home had been excellent at working out early/late meals and other requirements - nothing seems too much trouble. Given the nature of her dementia it is refreshing to witness the care and respect the staff pay to her, it has also been of great comfort to my wife that she has been able to discuss her mother's conflicting emotions and condition with the staff in an open caring manner to ensure the best possible care is given.

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Review from Viv (Daughter of Resident) published on 2 February 2017
Submitted via Website • Report

Overall Experience

I am always greeted with a smile by very friendly staff. The management team are always willing to listen, talk and reassure when I am having a difficult situation with Mum. All the rooms are bright and fresh and It's good to be able to use the conservatory when we visit Mum. Mum is always very complimentary

about the food and enjoys trips out in the minibus. I feel very relieved we found such a lovely home for Mum to be cared for in.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for your lovely review Viv, we too are so pleased Mum came to us over a year ago and to see her enjoying herself.
Kind regards
Sarah Munro

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Willow Tree Lodge

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