Review from Nicola P (Daughter of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience

With viewing many care homes and having a bad experience with one I was very uneasy to be placing my father into another. But instantly on our visit, I could see relax happy residents and professional well-uniformed staff making it clear who was who from the start. From personal experience elderly like

routine and this is the place. Exceptionally well maintained and pristine clean fresh and well supervised.It really is more like a Hotel/cruise ship with an outlook from a conservatory as if the front of the boat. A beautiful holiday and restful stay for your family or spouse who deserves the best.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you Nicola, for taking the time to complete this review, it's lovely having your Dad with us now.

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Review from Carol Y (Daughter of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience

After visiting many homes in the area Willow Tree Lodge stood out for us in terms of meeting our mother's care needs and maintaining her personal dignity.

From the outset, family and visitors were impressed by the way in which all staff cared for my mother and treated every resident and visitor.

We were confident that Mother was receiving the best possible 24-hour care in a safe, clean and happy environment. She enjoyed the company of residents, entertainment programme and excellent, home cooked food. The staff were quick to contact a Doctor when needed and ensured appropriate action was taken.

We have no reservations in recommending the purpose-built Willow Tree Lodge as an outstanding care home. Not only did the staff meet Mother's needs but they ensured that our family was well informed of her health and well-being while she was alive. Our Mother was fortunate to spend her final days at Willow Tree when unable to be cared for at home.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much Carol for taking the time to post such a detailed review, it was a pleasure to have your Mum with us and to get to know her lovely family.

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Review from Stuart T (Son of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience

Having looked at many homes in the area for my 91-year-old Mother, this one stood out right from the first visit.

We always chose to do the first contact visit during meal times as these are the most labour intensive time for the staff and if there was a weakness it would be highlighted. Well, we

were most impressed with what we observed with the attitude of the staff to us and the residents that we knew there and then it was a good-un. The at-home assessment of mum was very professional but carried out in a caring way and mum took to Sarah and was happy to go to "live in her house".

It was nice to visit mum at Willowtree as she was always clean and well presented and until the end was alert and with it, joining in with the activities. A great thing is If you let the kitchen know a day in advance you can stay for lunch or dinner and I can say that it was restaurant quality food and plenty of it.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you Stuart, for taking the time to write such a personal review. It was lovely to have your Mum with us and to get to know you all.

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Review from Michael Z (Son of Resident) published on 3 January 2017
Submitted via Website • Report

Overall Experience

Willow Tree Lodge is a home where, from my observations over a period of nearly 4 years, the staff are genuinely concerned about the welfare of residents. My mother now has severe Alzheimers but nonetheless remains happy at the home. She is treated with respect for her dignity. The home contact me at

any time she is unwell or needs to see the dentist perhaps. Whenever I request help from the management and staff, over any matter I am having difficulty over in connection with my mother's residency, I obtain complete co-operation and advice where necessary. The efforts that have been made during the current festive period to ensure that a happy and festive atmosphere prevailed have in my view been outstanding.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for taking the time to give such a personal review, much appreciated by all the team, Sarah.

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Review from John M (Nephew of Resident) published on 30 December 2016
Submitted via Website • Report

Overall Experience

I am very impressed with the care my aunt is receiving at Willow Tree Lodge. I find the staff helpful and quick to report anything wrong with her. Various ex-neighbours and other friends who have visited her have expressed similar opinions

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Review from Rosalind G (Daughter-in-law of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience

My mother-in-law has been at Willow Tree Lodge for 3 months now and I have been very impressed with the level of care provided by all the staff. The team are managed very well by the senior staff and all the staff seem to really make an effort to understand each resident and what their needs are. The

staff are very good at encouraging individuals to make as much progress as they can while recognising that they may have limitations.
The home always feels very welcoming and there is a lovely atmosphere. We are very happy with the care provided and have no complaints or concerns at this stage. I also know that if I need to raise any issues at all, the senior team are always available to listen.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Many thanks for taking the time to complete a review and for recognising the staff who work so hard.

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Review from Bob B (Son of Resident) published on 27 June 2016
Submitted via Website • Report

Overall Experience

We live in Spain so our visits to the home are probably only a couple of times a year but I am in contact with home and always feel confident that my Mother is being looked after so well by the staff who understand and are trained for her condition.
I also keep in touch with my sisters who visit every

week, twice a week and get updated reports from then and their reports are always of the best standard for her.
I am happy to know that at the age of 94 she is in the best place for the rest of her days and I am grateful for that.

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Review from Jane (Daughter of Resident) published on 10 June 2016
Submitted via Website • Report

Overall Experience

What makes this care home so special is the staff. The managers, the caring staff, the catering and the housekeeping staff are just wonderful. They are kind, warm, respectful, patient, compassionate and even on difficult days they work as a team for the best interest of the residents. They are amazing

people who deserve all the praise they get. They look after my Mum like she was their Mum. That is the best recommendation I can give and I am so grateful for that.
Well done willow tree and thank you. At times when I have found things difficult they have supported me as well so bless you.

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Review from Elizabeth (Daughter of Resident) published on 9 June 2016
Submitted via Website • Report

Overall Experience

I cannot recommend this home enough. They provided a caring wonderful home for my mother for two years. The staff are fabulous and take time and are patient with all residents. The atmosphere is always calm and happy and the social areas and residents rooms are light and sunny.

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Review from Sally P (Daughter of Resident) published on 26 April 2016
Submitted via Postal Card • Report

Overall Experience

I was so pleased when we found Willow Tree Lodge, what a beautiful home it is. Management and all the staff are so helpful, caring and cheerful, nothing is too much trouble. I cannot fault the care and support they give to my mum she is so well looked after I can't thank them enough. I would highly

recommend Willow Tree Lodge.

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Review from Pauline (Daughter of Resident) published on 15 April 2016
Submitted via Postal Card • Report

Overall Experience

A lovely, clean, friendly home with a fantastic team of carers. The home is well organised and has all the facilities needed to look after the elderly residents with and without dementia. We are very lucky to have found Willow Tree Lodge for our dear mum. Mum enjoys the entertainment and activities

which are on a daily basis, our thanks to all the staff and carers.

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Review from Brian (Son-in-law of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience

A clean, modern home with all the facilities required to look after the elderly residents with and without dementia. Well staffed with warm and friendly carers who are welcoming to residents and visitors alike. Having visited many in the past this home comes out well on top. Well done to all. I hope

there's a space for me when the time comes!

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Review from Laura B (Granddaughter of Resident) published on 24 March 2016
Submitted via Website • Report

Overall Experience

I knew Nan would be happy there from the moment we looked around it 4 years ago. Nothing old about it apart from the old people in it, which I knew would suit Nan. Always clean, fresh flowers and a cheery welcome. Loved & cared for by the staff who have felt, at times, like family too.
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Nan passed away 9th March. I have nothing but complete respect and total appreciation for all the lovely staff who made her as comfortable as possible, just how Nan liked. While doing this they supported the whole of our family during this upsetting and tiring time. We were able to spend as much time as we liked with Nan and they ensured we were looked after too.
Thank you so much to all of you, the carers & the cooks too who always made just what she fancied and the house keeping staff who she loved to chat with!
I'm welling up writing this because as far as I'm concerned you're all angels in disguise. It's the care, compassion & commitment you show that makes it more than just a job!

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Review from Sheila (Daughter-in-law of Resident) published on 23 March 2016
Submitted via Website • Report

Overall Experience

My father in law enjoyed the banter and company of the staff at Willow Tree Lodge during his stay. He chose to remain in his room most of the time and staff were attentive to his needs. My husband and I as family were given support as well. The home staff were always welcoming and attentive to his needs

and kept us fully informed of the situation.

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Review from Janet M (Daughter of Resident) published on 22 March 2016
Submitted via Postal Card • Report

Overall Experience

Willow Tree Lodge provides a very high standard of care to all residents. Faced with a wide and variable range of needs, the staff respond to individuals in a manner appropriate to their ability understanding and personality. Visitors are always made welcome and management and all staff are professional,

totally competent and unfailingly cheerful. It is a care home that genuinely care for all residents. We could not be happier or more reassured that mum is being extremely well looked after.

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Review from Louisa H (Daughter of Resident) published on 21 March 2016
Submitted via Website • Report

Overall Experience

Dad lived at Willow Tree for four years. I am so glad that we found Willow Tree. I always felt that the management and all the staff really cared about my Dad and that they actually enjoyed spending time with him. There were always frequent activities, including lots of music, which Dad always loved.

The home is always very clean and bright. It always felt like Dad's home and we were always warmly welcomed when visiting him. There was regular contact from the Team regarding Dad's care/ health etc. We, as a family, were given support as well as Dad - including meetings about Dad's care plan, wishes for end of life etc. Obviously, because Dad had Alzheimer's, his health was gradually declining during his time at WT. The Team responded brilliantly to Dad's changing needs. The Palliative care given at the end was amazing - both supporting Dad, and us as a family. We owe a huge debt of gratitude.

Thank you all...... you were amazing!

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Review from Caroline T (Daughter of Resident) published on 15 March 2016
Submitted via Website • Report

Overall Experience

Willow Tree is a lovely care home. The staff are incredibly caring and respectful and take the time to get to know the residents and their relatives. My father was here for a number of years and during that time was happy and settled. The home is very clean and modern and the staff friendly and attentive.

Dad enjoyed all the activities the home offered and the food! As relatives, we were always made to feel like it was his home and welcomed at any time. I would recommend without hesitation. Thank you!

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Review from Peter H (Son of Resident) published on 11 March 2016
Submitted via Website • Report

Overall Experience

All of the current staff at Willow Tree Lodge could not have been better during my fathers time there (3 years) they have been kind, attentive and efficient, they try very hard to preserve the dignity of all residents. Thank you for looking after him.

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Review from David H (Son of Resident) published on 11 March 2016
Submitted via Website • Report

Overall Experience

My Father has spent 4 years at Willow Tree Lodge and despite his health deteriorating throughout that period the care provided has always been excellent.
The staff are brilliant at caring, work really hard to engage residents in activities and always welcome visitors.
The home is modern, light and

clean. The catering team provide a variety of excellent meals.
Overall we are very happy to have found Willow Tree Lodge and will certainly recommend it to others.

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Review from Clive (Relative of Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience

I am extremely impressed with this care home. Our relative, in fact all residents are happy, alert and very well looked after. The infrastructure is always immaculate and constantly being maintained and improved. The staff are always attentive and friendly and nothing is too much trouble.

I have

supplied the care home with memorabilia, wall plates, pictures etc which have great significance to our relative and within a day these have been put up in his room, giving him much pleasure. The gardens are beautifully maintained and accessible for the benefit and enjoyment of residents. A mini bus is often booked to take the residents out for a few hours. I can find no fault with Willow Tree Lodge.

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Willow Tree Lodge

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Funding & Fees Guide for Willow Tree Lodge

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