Willow Tree Lodge

74 Kiln Road, Fareham PO16 7UJ
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9.9 86 Reviews
  • Willow Tree Lodge, Fareham
Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care.

Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents.

Outside of the home there is an outside terrace, and balcony and a conservatory for residents to enjoy spending time in. Each bedroom has been decorated and furnished to a high standard to residents feel as comfortable and at home as possible.

As well as a running many clubs, the home provides entertainment ranging from film afternoons to fitness activities for all residents to take part in.

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Care Provided by Willow Tree Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Dear (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 3

Funding & Fees Guide for Willow Tree Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
  • (these prices are only a guideline, please contact Willow Tree Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available


Willow Tree Lodge Reviews (86)

Total of 86, showing 81-86
9.9

Willow Tree Lodge has a Review Score of 9.9 (9.885) out of 10, based on 11 reviews in the last 2 years. Over all time Willow Tree Lodge has 86 reviews.

Overall Experience

  • 83
  • 3
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Date Published

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Review from David K (Son of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You've seen the other reviews so you know this care home is good. When my father died we had to find professional help for my mother - Alzheimer's and other medical issues. My Aunt and I visited 5 other care homes in the area and Willow Tree Lodge was just the most welcoming and lovely place to see.
My mother has been there for a while now and she is the happiest I have seen her for years. Unfortunately she no longer recognises me as her son but it is so great to visit when we can (time and distance are a problem) to have tea and biscuits with a lovely lady in pleasant surroundings. I have considered moving her nearer to us but we would run the risk of seeing her more often in a much worse place. The management and staff are wonderful and worth every penny. My mum is in great hands, while the funds last. This is what I want when the dementia catches up with me as it most likely will.

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Review from Dennis Y (Son-in-law of Resident) published on 4 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Tree Lodge has cared for my father-in-law since September 2015. Family members had looked at other care homes before choosing Willow Tree Lodge as the best.


The care he receives is excellent and tailored to his individual needs. He enjoys his meals and is stimulated by the activities provided

for residents.


The management and staff of Willow Tree Lodge are skilled, competent and very friendly. Nothing is too much trouble when caring for residents or dealing with family concerns.


Willow Tree Lodge provides high-quality care in an attractive environment.


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Review from Julia L (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has very little mobility and needs help with all activities, washing, eating and transfers. Her mental state is extremely delicate, she suffers from hallucinations and voices. The staff show every care and attention to all my mothers needs. They are always very kind and caring, not just with
the everyday care needs, but also comforting her and re-assuring her on a daily basis. I could not ask for better care for my mother, and I know that I can talk to any member of staff and management whenever required. It is a great comfort to me and my family to know that my mother is receiving the very best of care.

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Review from N R (Resident) assisted by family/friend published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and nothing seems too much trouble. Overall I'm very satisfied.

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Review from Clare R (Daughter of Resident) published on 27 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been resident at Willow Tree Lodge for two years. The care and understanding she has been given throughout this time has been excellent. Apart from Dementia, Mum also has hearing and sight impairment and therefore has a high falls risk. Everything possible has been put in place to make
sure that she stays safe at all times. All of the staff are very welcoming, thoughtful and kind. The home has a lovely happy atmosphere and although it took my mum a little while to settle in, it is wonderful to see how content she has become.

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Review from Julia A (Daughter of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at Willow Tree Lodge the care, attention and support has and still is excellent. nothing is too much trouble and we are kept fully informed of events and mother's requirements. There have been a couple of occasions when I have not been able to attend an appointment and the staff
have taken Mum for me. I cannot speak highly enough about them.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Willow Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Willow Tree Lodge is calculated as follows: ( (118 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Tree Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (4)

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Hannah Dear

Job Title: Registered Manager

Joined: 2021

Hannah Dear is the Registered Manager and has worked in the care industry for all her adult working life spending 18 years in her previous role.  She has worked her way up from a Carer to Home Manager over this period.


During her time in the industry, Hannah has obtained a myriad of care-related qualifications, including her  Level 5 Diploma in Leadership and Management.  She joined us in Willow Tree Lodge in September 2021 and became the Registered Manager a few months later, where we hope she will remain for a long time.


Hannah

Hannah Foster

Job Title: Deputy Manager

Joined: 2012

Hannah Foster is one of the two Deputy Managers here at Willow Tree. She has been with us over 10 years, joining us back in 2012 as a Carer.

Loved by the residents, Hannah has proved a great asset to the home by working her way up, firstly to a Senior Carer and now the Deputy Manager.

Hannah has decided to further her qualifications by working towards her Level 4 Diploma in Health and Social Care and will hopefully be with us for the next 10 years.


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Emma Livings

Job Title: Deputy Manager

Joined: 2014

Emma Livings has been working at Willow Tree Lodge for nine years and during this time she has gained her Level 2 and 3 in Health and Social Care. She has now decided to progress further and has started working towards her Level 4.


Emma joined us as a Carer back at the beginning of 2014 and has fulfilled a myriad of roles including a Team Leader, Senior Carer, Medication Lead and now one of the Deputy Managers.


Jodie

Jodie Downer

Job Title: Manager Support

Joined: 2021

Jodie has worked at Willow Tree Lodge since March 2021, she previously worked at our sister home Kiln Lodge as a Deputy Manager. Jodie has been in the care sector since 2016 but decided she preferred the HR/Admin side of the role.


Jodie has achieved her Level 4 in Adult Social Care and is currently working towards her NVQ 3 in Business Administration.


Jodie is always eager to learn new skills and is not afraid of a challenge. She is a great asset to the team.