Willow Tree Lodge

74 Kiln Road, Fareham PO16 7UJ
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9.9 86 Reviews
  • Willow Tree Lodge, Fareham
Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care.

Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents.

Outside of the home there is an outside terrace, and balcony and a conservatory for residents to enjoy spending time in. Each bedroom has been decorated and furnished to a high standard to residents feel as comfortable and at home as possible.

As well as a running many clubs, the home provides entertainment ranging from film afternoons to fitness activities for all residents to take part in.

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Care Provided by Willow Tree Lodge

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hannah Dear (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Number of floors: 3

Funding & Fees Guide for Willow Tree Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,550
    • Self-Funded Residential Dementia Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Care £1,450 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,550
  • (these prices are only a guideline, please contact Willow Tree Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available


Willow Tree Lodge Reviews (86)

Total of 86, showing 1-20
9.9

Willow Tree Lodge has a Review Score of 9.9 (9.885) out of 10, based on 11 reviews in the last 2 years. Over all time Willow Tree Lodge has 86 reviews.

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Review from Valerie L (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for two and a half years and has been shown nothing but love, kindness and respect, to be honest this also applies to her family as well. Willow Tree is a comfortable, clean, friendly home with wonderful caring staff. They have visiting entertainers, craft time, karaoke, bingo
and so much more to keep residents happy and occupied. Meals as Mum says are lovely and well-presented. Overall Willow Tree is to be commended.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Valerie that's such a lovely commendation. Thank you so much for taking the time. Very much appreciated!


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Review from Nicola C (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind staff. Home always clean and tidy. Lots of different daily entertainment/activities. Our mum is well looked after and cared for. Staff always happy to help with any special requests. Always happy to make a cup of tea on arrival. Food is lovely.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to review us Nicky, I'm glad you get well looked after too!


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Review from Marilyn F (Friend of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere of the home is outstanding. Modern and spotlessly clean. Residents are well cared for and appear to be happy and comfortable. Excellent care given to residents and the regular activities are joyful and stimulating for everyone. Highly recommended on all levels.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you for your kind comments, and we really appreciate you taking the time to review us. Many thanks.


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Review from Sally W (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the tough realisation dawned, that Mum needed to go into a care home, I was very worried about it, and rejected many homes before I finally viewed Willow Tree Lodge. I knew the instant I walked in that I had found the right home for Mum - the staff team were so friendly, warm and kind, and engaging
with the people they cared for and their families. The atmosphere so welcoming, caring, and above all happy residents. The home is modern, safe and security conscious, well maintained, homely with lovely interiors, spotlessly clean and fresh. Before my mum sadly passed away, the team brought much laughter and happiness back into Mum's life, and made her feel extremely loved and well cared for. To see Mum smiling took a huge weight off my shoulders and I was able to become my mum's daughter again rather than her carer. The whole willow team, are truly outstanding, the home and its gardens superb - Willow is second to none, and I recommend it without any hesitation or reservation - it's amazing!

Reply from Hannah Dear, Manager at Willow Tree Lodge

Truly beautiful words, thank you so much for your heartfelt review. You know how much mum meant to us all. Thank you.


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Review from Hannah S (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Willow Tree for a year and a half. All staff are friendly, kind and very caring, both to Dad and to us. They have always kept us informed of any little issues with Dad and are quick to respond to questions. Care is person-centred with dad always treated as a person with a history. Although
he struggles to communicate, staff talk to him about his former interests and share a laugh with him. Thank you to everyone at Willow Tree!

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much Hannah for your feedback. Keeping family informed is so important to us, as is being person-centred. Thanks again.


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Review from Mavis A (Sister-in-law of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since March 2023 I have visited at different times, when you are greeted at the door with a smile. No smells, clean and fresh, such a pleasure to see. The staff take you to the resident, have time and care. I was at the BBQ afternoon, such a happy place. The love and touch the staff give to the residents,
holding hands, the touch is so important. The rooms are beautifully cleaned, bathrooms also. A lovely dining hall and downstairs lounge, bright chairs and so comfortable. Everyone works so hard to keep these standards. The best I have ever seen.

Reply from Hannah Dear, Manager at Willow Tree Lodge

I cannot thank you enough for your kind words! The team does work hard, but they are a great team! I agree, touch is so important. Thank you for taking the time to review us. Kind Regards.


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Review from J M (Brother of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent care home with caring staff. Lots of activities for the residents to do. My sister loves her care home and can't speak highly enough. However, I do think there should be more outings if only once a month for a coffee etc or a little shopping.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to review, and I will definitely arrange more outings now the weather seems to be getting better again! Kind regards.


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Review from J T (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very good and looks after my mum very well she doesn't want to leave. The food is excellent and the entertainment (ie) bbq etc very good. The staff are always on hand to help her and very friendly even though they have a hard job to do.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to review us and your kind words. We certainly do love a party, let's hope for some better weather to have more! Kind Regards.


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Review from A H (Son of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for three and a half years and suffers with dementia. The staff have managed her condition with such skill and care that although she doesn’t know where she is Mum is incredibly happy and settled.
I am always kept informed of her health and changes in medication and general
wellbeing.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you, I am very pleased that you feel fully informed about your mum.


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Review from J D (Granddaughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been in Willow Tree Lodge for just over two years now and has received excellent care throughout her stay. Always helpful and very caring staff and any queries the manager is always available to reply to an email!
Thank you.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Hi, thank you for your review. I am so pleased that you are happy with the care Nan receives and I do love an email.


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Review from Jackie C (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Willow Tree Lodge for around 18 months and is very happy and settled there. The staff are kind, courteous and supportive at all times. It feels like her home not just a home.
There are lots of activities and occasional outings tailored to an individual's mobility and capacity
- I know residents have appreciated spontaneous walks or visits to the seaside.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you for your review. We certainly do love an outing, especially where music's involved.


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Review from Chris L (Daughter of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of the care staff that I had interaction with were very caring to the residents and safety was the number one issue during these times. I visited every other day so can honestly say that I spent a lot of quality time at the home.
The team work well together, under good leadership, for
the benefit of the residents and it shows. It is hard to leave a family member in new surroundings but this has been a blessing and my mother has found her ‘new home’ and is very happy, which makes us happy! A great place.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much for this review, Chris, we know how very hard this last year has been for you as a family, but it was wonderful for you to be able to visit so often and to see Mum flourishing. With kindest regards, Sarah


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Review from Chris R (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier that my mother is in Willow Tree Lodge. Visiting is a pleasure as she’s always so full of enthusiasm. As a lifelong lover of music and dancing, she particularly loves the entertainment and is usually first on the floor! The staff are excellent, very caring and fun, she loves the
food, which is of a very high standard and the management team are great - always engaged and accessible. We have been very impressed with their handling of the difficult situation over the last 21 months or so!

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Mum really is the life and soul of every party and her face speaks volumes as soon as the music comes on and she steps up to dance with staff. Thank you so much for your kind words and praise, it really is very much appreciated and the staff will be so grateful. Kind regards, Sarah


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Review from Barry W (Son of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Willow Tree Lodge for almost two years, her care has been exemplary despite the difficulties that the pandemic and lockdown have brought. Wonderful place, excellent staff and first class care!

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you for allowing us the pleasure of caring for Mum, it's an absolute pleasure and we so appreciate your time in completing the review. Kind regards, Sarah


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Review from Elizabeth F (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Willow Tree Lodge for nearly 4 years. She has a lovely bedroom and is extremely happy there. The staff are very caring and attentive and she says they can't do enough for her. The chef is very good and she loves the food; of which apparently there is a choice. I wouldn't hesitate
to recommend Willow Tree Lodge as I have been very happy with my mother's treatment. They have also coped very well with the pandemic and have kept our relatives as safe as possible.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Having Mum with us for the past four years has been wonderful and her dancing and singing along with us still continues. Thank you for taking the time to write your review, the team will be very grateful. Kind regards, Sarah


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Review from Jill B (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mum is very comfortable and well-cared for at Willow Tree Lodge. She is in lovely surroundings and the staff are wonderful, she tells me how marvellous they are every time I see her and what a nice place it is!

Reply from Hannah Dear, Manager at Willow Tree Lodge

That's lovely, thank you. I have passed the message on to the staff.


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Review from Victoria B (Daughter-in-law of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Tree Lodge staff team are not just a wonderful group of people, they are an extension to our family! The care and love that they give to our Mum is outstanding. Throughout the last year of covid restrictions, we have known that Mum has been extremely well cared for and loved. Her dementia needs
have been so carefully and lovingly met. She is so happy in her own world which is largely due to the stimulation and personal care of the staff team. They treat Mum as an individual and ensure that her care is highly personalized and at her own pace.
We would thoroughly recommend this care home to others as the care, love and attention to individual needs is phenomenal. A home from home and family ethos is evident throughout the whole home. We can never put into words how grateful we are to the manager and the whole team for how much they have done for Mum especially over this intense last year.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you for your kind words. They really do mean a lot.


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Review from Darren (Nephew of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident for nearly 6 months now and she tells me every visit that she enjoys it there, and she's well looked after.

Reply from Hannah Dear, Manager at Willow Tree Lodge

That's great to hear! Thank you for taking the time to review us.


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Review from Julia M (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother had been a resident at Willow Tree Lodge since 1st February 2016. She has a lovely garden facing room. She has been extremely happy there. The staff are absolutely amazing. So attentive and caring. The manager is an outstanding manager. Always available for a chat. So caring and kind with
the residence and always there for them. The food also is outstanding, fresh local produce. We have had many a Sunday roast with my Mother, always made welcome. So happy my Mother is a resident at Willow Tree Lodge. The manager will be sadly missed.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for your kind words. We hope to get back to inviting family and friends for dinner again soon.


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Review from Fiona R (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, when we first made an enquiry at the home, we have been so impressed with the level of care and attention from the manager and the team. This has continued from when we moved Mum in, up until the current day. The team at the home are fantastic with nothing ever being too much bother.
We cannot rate the home highly enough. Thank you to the manager and her team for everything you all do and for giving us peace of mind that Mum is receiving the very best care.

Reply from Sarah Munro, Registered Manager at Willow Tree Lodge

Thank you so much, Fiona. It's wonderful having Mum with us here at Willow Tree Lodge. Sarah.


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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Willow Tree Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Willow Tree Lodge is calculated as follows: ( (118 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willow Tree Lodge is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (4)

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Hannah Dear

Job Title: Registered Manager

Joined: 2021

Hannah Dear is the Registered Manager and has worked in the care industry for all her adult working life spending 18 years in her previous role.  She has worked her way up from a Carer to Home Manager over this period.


During her time in the industry, Hannah has obtained a myriad of care-related qualifications, including her  Level 5 Diploma in Leadership and Management.  She joined us in Willow Tree Lodge in September 2021 and became the Registered Manager a few months later, where we hope she will remain for a long time.


Hannah

Hannah Foster

Job Title: Deputy Manager

Joined: 2012

Hannah Foster is one of the two Deputy Managers here at Willow Tree. She has been with us over 10 years, joining us back in 2012 as a Carer.

Loved by the residents, Hannah has proved a great asset to the home by working her way up, firstly to a Senior Carer and now the Deputy Manager.

Hannah has decided to further her qualifications by working towards her Level 4 Diploma in Health and Social Care and will hopefully be with us for the next 10 years.


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Emma Livings

Job Title: Deputy Manager

Joined: 2014

Emma Livings has been working at Willow Tree Lodge for nine years and during this time she has gained her Level 2 and 3 in Health and Social Care. She has now decided to progress further and has started working towards her Level 4.


Emma joined us as a Carer back at the beginning of 2014 and has fulfilled a myriad of roles including a Team Leader, Senior Carer, Medication Lead and now one of the Deputy Managers.


Jodie

Jodie Downer

Job Title: Manager Support

Joined: 2021

Jodie has worked at Willow Tree Lodge since March 2021, she previously worked at our sister home Kiln Lodge as a Deputy Manager. Jodie has been in the care sector since 2016 but decided she preferred the HR/Admin side of the role.


Jodie has achieved her Level 4 in Adult Social Care and is currently working towards her NVQ 3 in Business Administration.


Jodie is always eager to learn new skills and is not afraid of a challenge. She is a great asset to the team.


Frequently Asked Questions about Willow Tree Lodge

What types of Care is Willow Tree Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Tree Lodge provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Willow Tree Lodge have?

There are 30 Single Rooms.

What are the Facilities & Services at Willow Tree Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Tree Lodge to the centre of Fareham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.