Albemarle Court has a Review Score of 8.9 (8.871) out of 10, based on 4 reviews in the last 2 years. Over all time Albemarle Court has 6 reviews.
Review from John L (Son of Resident) published on 13 February 2025
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Reply from Jay Akhtar, Owner at Albemarle Court
Thank you for your kind words and recommendation, your father was a lovely man and his presence is missed by us all! Best wishes, from the Albemarle Court management team.
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Review from R K (Daughter of Resident) published on 3 April 2023
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Reply from Jay Akhtar, Owner at Albemarle Court
Thank you for the review. Your mum is a lovely lady and we are glad you appreciate the care being given. All the staff feel obliged in looking after her.
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Review from Nick H (Son of Resident) published on 25 March 2023
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Reply from Jay Akhtar, Owner at Albemarle Court
Thank you for the review. Your mum was a treat to look after and all the staff at Albemarle Court adored her. We hope you and Dad all the best.
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Review from Sarah S (Daughter of Resident) published on 20 March 2023
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Reply from Jay Akhtar, Owner at Albemarle Court
Thank you for your honest opinion. We have taken the challenge of looking after your dad and totally agree it has been a challenge. As you are aware there were very few homes wanting that challenge until we were approached by the social workers. Happy that you are happy with all our strategies and care given. Our home may have limited outdoor space and lounge spaces as we are a small care home but we make up for any deficiencies in our limited environment by providing the person-centred care needed to meet the needs of our residents.
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Review from Robert N (Son of Resident) published on 10 November 2022
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Reply from Jay Akhtar, Owner at Albemarle Court
Thank you for your review. Please accept our condolences at the sad passing of your father last year. We are sad to see your dissatisfaction with how you believe your father was treated poorly by our staff and management team. We guarantee that your father was treated fairly during his time with us and understand the concerns you had regarding his nutrition. At the time, your father's health was in decline and our staff tried very hard to feed him and keep him hydrated throughout the day, however, the time came when your father was refusing to eat/drink and by nature, we cannot force feed our residents as this goes against their wishes and can also be detrimental to their health. I hope you understand our response and we thank you for you raising your concerns, as this will help us improve our service going forward.
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Review from Jayne F (Daughter of Resident) published on 21 October 2020
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Reply from Jay Akhtar, Owner at Albemarle Court
Thank you for your brilliant review, it is much appreciated. Your father was a very nice gentleman and all the staff were very fond of him. It was a pleasure to look after him.
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The Review Score of 8.9 (8.871) out of 10 for Albemarle Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.851 for Albemarle Court is calculated as follows: ( (42 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.851
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.02 Points relating to the number of positive Reviews for Albemarle Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 4 Positive Reviews ÷ 6.2 = 0.645
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Mar 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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