What types of Care is Barchester Oak Grange Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Oak Grange Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

What are the Facilities & Services at Barchester Oak Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Oak Grange Care Home to the centre of Chester?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Barchester Oak Grange Care Home, Mollington Grange, Parkgate Road, Mollington, Chester, Cheshire CH1 6NP

Review from R M (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience

The staff are excellent, faultless.
The weekdays are run better than the weekend, when my mother says they are understaffed. This is very noticeable.
The dining room is noisy.
Again - staff excellent.

Reply from Barchester Oak Grange Care Home, The Feedback Team at Barchester Oak Grange Care Home

Hi, thanks your review and for your high praise about our staff team, this has been shared with the home team. We would like to reassure you and your mother that our staffing levels are met throughout the home, 7 days a week. Your ratings in some areas are lower than expected and we would really like to understand further what we can do better, please do reach out to the Manager of the home, who is happy to support. Kind regards, Barchesters Customer Feedback Team.

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Review from Ed E (Son-in-law of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience

This is an amazing place. I am so happy knowing my mother-in-law is in such safe, skilful and competent hands. The friendliness and skill of the staff are exceptional.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you for your kind words, it is a pleasure caring for your mother-in-law. I will pass on your lovely feedback to the team.

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Review from S M (Daughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience

Our expereince of the care home was extremely positive. Mum was encouraged to move about, her personal hygiene was well attended to and she ate and drank more regularly.
She looked better than she had since her fall, and her grandson said "she looked like a woman with dignity".
Whilst she was encouraged

to participate socially, her wishes were respected.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you for your kind words, it has been a pleasure caring for your mum. I will pass on your lovely feedback to the team.

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Review from J K (Friend of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience

The care that my friend received was of the highest quality in every way. Although my friend was only there for seven days, they were truly the best last days of her life they could possibly be.
The whole leadership team, through to every single member of staff that I encountered was exemplary.
I

was deeply impressed and full of gratitude.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you for your kind words, it is a pleasure caring for your friend, we hope to see you both again in the future. I will pass on your lovely feedback to the team.

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Review from Timothy B (Partner of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience

We found the level of service and care par excellence. Nothing was too much trouble, the staff were really helpful and good-natured. The whole experience was comforting and outstanding.
Many thanks.

Reply from Sarah Butler, Senior General Manager at Barchester Oak Grange Care Home

Thank you so much for taking the time to review our care home, and I am pleased to hear your wonderful comments, I will certainly pass these on to the team who work hard every single day to provide the highest quality of care and standards for our residents and their families.

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Review from Christine T (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been at Oak Grange for nearly two years now. My sister and I are extremely pleased with her care and the lovely atmosphere. All the staff from reception, carers and support staff are all friendly, efficient and very caring, so visiting feels like a pleasure. Mum is happy and content. Everyone

seems to know her name and the care staff have come to understand her needs, her likes and dislikes and her personality very well. We also feel as relatives very well supported and can relax knowing she is such a caring and safe place.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you so much for your lovely feedback, it has been a pleasure to care for Mum over the last 2 years and it is lovely to chat with you both when you visit and sit in the Bistro together. I will pass your comments on to the staff.

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Review from J E (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience

Leaving your loved one in a care home can be a very emotional experience however this is made so much easier in a home of this standard. The facilities are wonderful and attention to detail is considered in every aspect of the home but, by far, the best thing is the care the residents are shown by all

members of staff. How lucky we are to have found this place.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you so much for your kind words. It's our pleasure to care for your loved one and your lovely feedback is greatly appreciated by all the staff.

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Review from Margaret F (Sister of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

My brother has settled in very well since moving here. He feels safe and well cared for by the staff who always treat him with a friendly smile, respond to his needs and respect his choices. A sense of humour is around and a relaxed atmosphere abounds. His medical needs are assessed and responded to

appropriately if changes need to be made and always explained to him as appropriate. Thank you to all staff concerned for his care.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you for your kind words and positive feedback. It is a pleasure to have your brother living here with us at Oak Grange.

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Review from Jane C (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience

Excellent care. It is the staff that makes Barchester Oak Grange Care Home what it is in care, respect and atmosphere. I have been supported so well in such a sad and difficult time and always feel welcome. I do not worry about Mum when I leave and I admire the staff greatly. Thank you so much.
P.S.

Please continue to keep the gardens lovely with more flowers please, especially on the outdoor balcony upstairs.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you for taking the time to provide a review, I will ensure that your lovely words and feedback are passed to the team, it is our pleasure to be able to support both your mum and yourself through this difficult time.

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Review from Elizabeth S (Daughter of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience

Barchester Oak Grange is a lovely care home. Well designed with most residential rooms having French windows, it feels more like a hotel. The staff from the home administrator to the maintenance man were wonderful. My mother's regular carers were excellent, kind and compassionate and I could not have

wished for better. I knew I would be kept fully informed of my mother's health which gave me peace of mind. But.. when they had their days off she had care that was not always good and so I cannot say overall everything was excellent but as I visited regularly I was able to ensure needs were quickly met. Although in other ways the home excelled themselves. For example when after a few hours in hospital we took my mother back at 2 am she was greeted with smiles, a hug and whispered what about a cup of tea and hot buttered toast. Home from home! I would highly recommend Oak Grange and at the end they treated my mother with dignity and me with compassion.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you for your review and comments, we appreciate you taking the time to share your feedback. It was a real pleasure being able to care for your Mum and to able to support her during her final few months. We value all feedback as this helps us to improve our service where required. I will pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents

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Review from Jonathan H (Son of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience

Sadly my mother passed away on 06.06.2024 at Oak Grange, after living there since October 2022. Throughout her time at Oak Grange Mum was always treated with dignity, respect, care and most of all love.
Following a fall in the summer of 2023 and a subsequent hip replacement, the team in the Jubilee

community enabled Mum to regain her mobility within weeks and until very recently she still navigated around where she called home and enjoyed the company of her fellow residents and the wonderful activities provided.
Sadly two weeks ago, Mum's body finally gave in after a long fight with Cancer and Alzheimer's and her health rapidly declined. In Mum's final days, the team went above and beyond to support both Mum and I. Her final hours were peaceful, pain-free and dignified.
To the Community Manager, the love and care you showed my mum, even once she had passed, will be something I will never forget. You are a very special lady and a credit to yourself and Oak Grange.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

We are all very sad when your Mum passed away as she was a wonderful person who brightened the lives of those who had the pleasure of knowing her. It was truly a privilege to care for her and be able to support both your Mum and you during her journey and especially her final days. Thank you for taking the time to provide feedback and I will ensure that your lovely comments are passed to the team and in particular to the Community Manager.

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Review from L Y (Friend of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience

Our friend arrived last year from a care home in a different country. He had declined significantly and he needed to be near family. He was wheelchair-bound, dangerously thin, and mostly nonresponsive. A year later we found him walking, responsive, and strong! I am impressed that all of the staff know

him and genuinely care: managers, nurses, carers, kitchen staff, laundry, and maintenance. Despite his special diet, they ensure he receives a variety of tasty food presented beautifully. They tune their TV to their favourite stations or music channels. If family leaves him snacks, they make sure he gets them though he doesn't have the dexterity to feed himself or the verbal skills to request. He is always dressed and clean. And, everyone knows him and his background from his career to his hobbies. They talk to him and engage with him. His medication management is top-notch even with a very challenging condition. Additionally, they treat all of their residents with the same kindness and care.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you for your feedback, it has been a real pleasure to support your friend in moving back to the UK and to share his journey. We have loved learning about his career and lifelong passion and being able to enjoy this with him and our other residents. We look forward to you visiting us and your friend again soon and sharing many more memories together.

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Review from J W (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience

My mum recently moved from a care home out of the area into Oak Grange. From the day she arrived the welcome from all members of the team was warm yet professional ensuring Mum’s needs were met.
She is treated with dignity yet the team has got to know her and she has fun there, seeing her laughing

with them is just the best feeling.
The facilities are excellent and the food is varied with lots of options. Mum feels safe and at home which is all we as her family had hoped.
I can’t comment on the activities yet as Mum has yet to try them but with the team's encouragement and support, Mum is sitting in a chair which she hasn’t done for a few years.

Reply from Sarah Butler, GM at Barchester Oak Grange Care Home

Thank you for your lovely review and comments, we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.

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Review from J W (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

From the moment mother came to Barchester Oak Grange Care Home she felt comfortable and safe. Her room is always nice and safe. Her room is always nice and warm and quiet. The staff are very good to her and us. Always friendly and helpful. They always find something that she enjoys eating.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home

Thank you for your lovely review and comments, we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.

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Review from Hilary K (Wife of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience

My husband had sadly been kept in the hospital for 17 weeks as he tried to recover from Sepsis. He was treated appallingly there, without respect and care, ignoring his dementia. He was deteriorating so quickly they found him a care space at Oak Grange.
I was very impressed when I was shown around

this home. Unfortunately, although the care appeared good, many times when I visited there was a shortage of qualified staff on the ward and my hubby was showing a high level of fear and distress. He was often dirty and his urine bag wasn't emptied making walking impossible. I found him walking around without slippers on a number of occasions because one/both of them had disappeared. There was no real concern. On transferring to a home nearer to me, many carefully named belongings weren't sent with him. Indeed his case contained a whole variety of clothes, including a lady's blouse, that didn't belong to him. There was no concern when I reported this to the home.

Reply from Feedback Team, The Feedback Team at Barchester Oak Grange Care Home

Thank you for taking the time to write us a review following your experience with our Oak Grange Care Home. We are really sorry to receive this feedback. Our teams really want to support you with your husband’s items that you let us know were missing. We’re just waiting for some further documents from you so we can support with this, so please do respond to our latest email when you can. We would also really like to discuss the other concerns you have mentioned here, as they haven’t been brought to our attention before. Please contact our team again on feedback@barchester.com if you’d like to be supported on your new concerns, and also provide the information we need so we can help as soon as possible. Kind Regards, Customer Feedback Team

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Review from Anne M (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience

From the moment I walked into Oak Grange, I knew that it was the home where my Dad would be cared for in the best possible way.
The residents are treated not just as old people with dementia, but as people still very much living and there is an emphasis on knowing all about the person, their life

and interests.
All staff are utterly professional and genuinely interested in and caring for both residents and their families and take the time to speak with and listen to any concerns the family may have which are always acted upon quickly.
The activity staff and programme is a blessing and second to none. My Dad may not remember the activity shortly after taking part, but in the moments of the activity he has gained much pleasure, been stimulated and able to engage with others.
Oak Grange has lovely facilities in my Dad's unit, which creates a genuinely homely environment: the spacious bedroom with en-suite, wide carpeted corridors with more than one corridor, beautifully furnished sitting room, garden views from the bedroom and dining room, access to a secure outside space and not forgetting the super cinema room for entertainment!
I am and will be forever grateful that Oak Grange exists and that my Dad is able to live there.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Eva M (Wife of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience

The most important part of this review to me is that my husband has not fretted for me or his home. I can rest easy knowing that he is content.
I think the activities are wonderful and so much care goes into them.
My relationship with the staff has been good and all my questions answered.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lorraine M (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience

My dad always looks well and clean. Staff are always friendly. If staff have concerns they will always let me know or contact me. Dad has been in lots of homes and I can honestly say this is the best.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Win R (Sister of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting Barchester Oak Grange Care Home to see my sister for the past year. I have always found the staff to be very friendly and helpful. The meals and the overall care have been excellent and the facilities are always warm and relaxing which provides a happy and safe environment for my

sister.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Kate R (Daughter of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Barchester Oak Grange Care Home for the past year. I cannot fault the standard of care that the staff provide. Oak Grange is warm and welcoming and it has become a much-loved home for my mum. Every member of staff goes above and beyond and they have provided a caring, safe

and fun environment for my mum and a greatly appreciated support network for me and my family.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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