Review from C F (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience

Oak Grange Care Home is a really lovely care home, with excellent care, provided for our loved ones. My ninety-year-old father was given three weeks of respite care in October 2022. The staff were excellent, caring and very professional. The building and surrounding areas are second to none. My father

was treated with dignity and respect, apart from one incident, which was dealt with immediately by the staff concerned. I can only praise the care at this home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Nic M (Grandson of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience

For the brief period my Gran resided in the home my family resorted to organizing a rota, so we had peace of mind that she wouldn't be left to fend for herself.
Unless we were there, she would often be left without a drink and expected to take herself to the toilet (she has dementia and very poor mobility)

and as a result, picked up an infection.
Due to my insistence that she be seen by a nurse one evening, a doctor was called into the home to assess her. He told me if she doesn't receive antibiotics tonight shell be septic in the hospital tomorrow.
With my daily visits, I saw the same residents ignored, shouted at, and left to soil themselves. When we told a carer that one lady was asking for help with this she replied It's OK, she has a pad on.
I found the lack of staff to be poor and the management to be apathetic and dishonest.
If you have a relative that requires any form of care this isn't the place for them.

Reply from Feedback Team, The Feedback Team at Barchester Oak Grange Care Home

Thank you for taking the time to leave your review.
We are sorry if our Oak Grange Care Home didn't meet your expectations whilst your Gran was a resident with us. We thank you for your support in collecting your Grans medication following contact with the out-of-hours doctor. We would like to reassure you we have staff working in the home 24/7 and there is always a senior member of the team available. We would really like to discuss your concerns further as these don't appear to have been raised as part of our complaints process. The link to the details can be found here: www.barchester.com/feedback We thank you again for taking the time to leave this review. Kind regards, Barchester Customer Feedback Team.

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Review from Jonathan H (Son of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience

My mother moved into Oak Grange on 01 October 2022 after a challenging time in hospital following a fall. Within 24 hours of being at Oak Grange, I could see the difference in her outlook and mood.

Oak Grange is in a beautiful location and the standard of decoration and cleanliness is excellent.

Mum's room is spacious and well-appointed and has a door onto a lovely garden which she loves as she can watch the birds and the squirrels feed.

Every member of the team that I have met have been friendly, professional and happy in their work. Mum has been given a great welcome and the unit Manager has really taken the time to understand mums needs and how best to support her.

Mum is already socialising with fellow residents and being encouraged to enjoy the company that she needs. Mum has commented on how good the food is and how safe and comfortable she feels.

Knowing that mum is safe and well cared for has given me a great sense of relief after a challenging three years.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Amanda H (Daughter of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience

The nurses, carers and staff are amazing and caring towards my mum. They always tell me how she is, which reassures me. Mum is always clean and showered every day. Staff go above and beyond for residents, but also relatives making sure they are ok, and when they have any worries, they will sit and have

a chat about it. I cannot thank them enough for the past year. Highly recommend Oak Grange Care Home 100%.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Tracey H (Granddaughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience

My grandfather has been a resident on the second floor since October 2021 at Oak Grange.
The care he has received and continues to receive is second to none. Nothing is a problem and all the staff from care staff to management are always friendly. If there are any issues they are keen to resolve them

and keep you updated. Staff go above and beyond they really are amazing and I am so reassured that he is in somewhere where individuals have his best interests at heart, thank you so much it is appreciated from the bottom of my heart. He has regular snacks, fluids are involved with the inter action of the staff and they clearly care. A delightful place to be involved in and I would definitely recommend it and the beautiful surroundings.
Thank you once again.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P B (Friend of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience

Only the best of care is given at Oak Grange Care Home. This is a home that is run in a very professional manner. The staff are excellent at providing high standards of care whilst making service users feel so at ease and happy. The home itself is spotless, and the staff are more than happy to go above

and beyond for the residents, making sure there is plenty of things to do and activities to occupy anyone who wishes to join in.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from M D (Friend of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful at all times. Nothing is too much trouble for them.
The residents always seem happy and content.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jane L (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience

Barchester Oak Grange Care Home is a fantastic care home. From the moment you step through the front door you feel the warmth and care from all the team throughout. We cannot describe how much we appreciate the care and support the whole team gave to not only my Dad during his stay and final days but

also to us as a family.
We feel Oak Grange go above and beyond for their residents and families. As a family, we would highly recommend Oak Grange to anyone.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K G (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience

The staff, particularly management, could not have been more helpful trying to arrange care for a 94-year-old disabled mother during recent floods, Covid and a poor discharge from hospital, whilst living 240 miles away was a challenge. The resident doctor at the care home, along with nurses was excellent

and picked up many issues which had previously been missed. I cannot comment on rooms and facilities and cleanliness as I did not see them. I can thank the home for arranging a special bed and chair, which aided my mother's recovery, which was much improved on her departure to be nearer home and friends. The visiting arrangements were excellent. Thank you to everyone. Please let the home and staff know.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sarah P (Friend of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience

I have had two close friends live here. One still does and has lived here for a number of years now. My other friend moved here towards the end of his life and sadly passed away a year ago. The staff were incredible with his care and supporting his family and myself. They have always been a great team

and go above and beyond for residents. In my line of work, I visit lots of residential and nursing homes but this one really stands out for me. The care is fantastic and so clear to see. My friend has thrived here and even improved overall. I would definitely recommend Oak Grange to others and regularly do.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Tracey M (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience

2021 has been a tough year for us all and this has been made even more difficult, not being able to see my Dad. Dad was taken into hospital during the first lockdown where he contracted COVID 19 but somehow managed to fight through and recover. Dad has dementia and needs nursing care, so he was taken

into Oak Grange from the hospital and ever since has come on so much. He is getting the right care he needs and everyone at the home is so friendly and always available to reassure us. Nothing is ever too much trouble for the staff. Oak Grange is an amazing care home and it gives me great comfort to know that he is in such a nice environment and being well cared for. There is always something going on for the residents to keep them busy and they have beautiful well-maintained gardens. I Skype Dad most days and now we have our visits back too, in a COVID safe environment of course. It’s like sitting in your living room. I can’t thank the staff enough for all their hard work. Highly recommended.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sandra B (Brother of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

All the staff at Oak Grange gave dedicated tender care to my brother and always gave support to his family. I cannot thank them enough. Oak Grange has a warm comfortable environment and has a lovely garden.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Carolyn C (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience

My mum has cared for my dad, who has dementia for the past 10 years. In July, Dad fell and broke his hip and unfortunately following surgery Dad's dementia declined rapidly. He has very complex care needs and we took the difficult decision that it was no longer possible to provide adequate care at home.

We had already identified Oak Grange as a preferable option and when Dad was discharged he moved to the care home. Dad's dementia is very advanced and Oak Grange is now providing end of life care for him. I have been touched by the care and compassion shown by the staff towards Dad and our family. Dad is treated with dignity and every effort is made to keep Dad comfortable, pain-free and peaceful. Our family are very grateful to the manager who has understood the needs of our family to be with Dad at this sad time and made it possible for us to have some precious time with him despite the challenges care providers are facing during the pandemic.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review during this difficult period as a family, the home is there to support should you have any questions. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S P (Daughter-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

Always staff around seem very welcoming and cheerful. Nice for us to see and for our Mum to hear and see people - not a lonely place.
Food is a very good standard.
Home decor and cleanliness is of a very good standard, although just recently can smell urine, maybe carpets due for a clean?
Coffe

lounge area is a lovely place, and the activities and ladies are excellent. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from M C (Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience

I booked into the care home for one week's respite following surgery. All the staff were welcoming, friendly and very obliging. Nothing was too much trouble. I felt safe and secure and with nursing staff on hand 24 hours, it was very reassuring, caring and professional advice on hand if required. Rooms,

all ensuite and views over gardens were clean and comfortable. Meals could be taken in pleasant dining rooms or own room if wished. Food was good, but for me, sometimes a little bland. Bistro area, with tea/coffee making facilities excellent idea. Being so well looked after certainly helped put me back on my feet. Would definitely recomm3end.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We aim to deliver a positive dining experience at all times and will liaise with our hospitality team. I will pass on your feedback to the team.

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Review from Angela B (Friend of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

Such a huge decision finding the absolute best residential home for my dearest friend, troubled with failing health. Oak Grange has proved to be the most comforting answer to caring fully for all his needs. He loves it, the peace of mind it gives to him and I. It is true professionalism with a heart.

All the staff get it so right with attitude and enthusiasm from carers to chef. A treasure of a team. Thank you all so much.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A B (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience

The kind calm professional care my father received contributed greatly to his settling in. He enjoyed the company, the activities and the food. His family and I were hugely reassured by the focused attention given to dad. What was a difficult time was rendered more bearable by the staff of Oak Grange.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S E (Stepsister of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience

I am very impressed by the care provided to my sister. Caring and compassionate, staff who are quick to comfort and reassure my sister. The home has a good atmosphere, with friendly staff and they are welcoming.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Patricia B (Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience

Very friendly and caring.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Oak Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P C (Daughter of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience

I believe the swift actions of the health care practitioner saved my mum's life. She correctly realised there was something physically wrong with Mum - not easy when dealing with mental health, I am sure.

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Barchester Oak Grange Care Home

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