Barchester Oak Grange Care Home

Mollington Grange, Parkgate Road, Mollington, Chester CH1 6NP
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9.5 83 Reviews
  • Barchester Oak Grange Care Home, Chester
Oak Grange has been specifically designed to provide high quality residential and nursing care for older people, including those living with dementia.

The 24-hour care is provided in a warm, welcoming environment, with delicious meals and a range of daily activities, including a choice of therapeutic approaches.

Together with the lively social calendar, this helps stimulate residents’ minds, keeping them engaged and positive.

Oak Grange also offers respite care services for those in need of a short break, as well as day care services.

Residents living with dementia are supported in the dedicated Memory Lane Community, which has been specifically designed to help people retain independence, choice and dignity.

Features. such as sensory gardens, with low-risk walkways, and activity kitchens, are there to enable people to engage in life’s everyday pleasures.

Oak Grange has become a focus for the local community within Mollington, developing relationships with schools, as well as leading and participating in community activities and events.

The home boasts dedicated GP services, domiciliary dental care, eye care, podiatry services.

Oak Grange also offers a hair and beauty salon, coffee bistro, Wi-Fi connectivity throughout the building, and cinema and minibus.

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Care Provided by Barchester Oak Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Multiple Sclerosis
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Butler (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Barchester Oak Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Oak Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • By appointment


  • Parking

  • Off road private car park adjacent to the home, level access for wheelchair and disability


Barchester Oak Grange Care Home Reviews (83)

Total of 83, showing 61-80
9.5

Barchester Oak Grange Care Home has a Review Score of 9.5 (9.497) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Oak Grange Care Home has 83 reviews.

Overall Experience

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Review from M S (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is extremely happy in the home and he is loved by all. The staff are very kind and work extremely hard under considerable pressure as nursing care needs are very high. Often, there seems to be insufficient staff for the workload. Consequently, my dad's shaving is often nursed and he does not
get a bath, which he did love.

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Review from Anne L (Daughter-in-law of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been regular visitors to see my father-in-law for several years. We have nothing but the highest praise for all the staff in this lovely home.
Every single person we have met has treated my father-in-law with the utmost respect, good humour and cheerfulness. The staff make it a really happy
place. Everything is always clean and efficient. We cannot recommend this home highly enough.

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Review from S P (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed various care homes in the area I decided to book my 88-year-old mother into Oak Grange for respite whilst I and my husband took a much needed holiday. Mum has dementia and when we explained to her that we had no alternative she reluctantly agreed but was very concerned about going there,
however, when we returned she had totally changed her mind. She enjoyed the experience so much that after two days back home she decided that she wanted to return to Oak Grange on a permanent basis which we believe is the best solution for all concerned. I have been very pleased with the attitude and helpfulness of everyone that we have met at the home and we are both pleased and relieved that she is happy and has now opted to go into a well-run home at this stage in her life, as are all the other members of our family. Therefore, I would have absolutely no reservations about recommending this home to others in need of help.

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Review from P K (Resident) assisted by family/friend published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Oak Grange because it is clean and tidy. The food is good and so are the staff who are always kind tome. I like the variety of activities including games, singing, dancing and quizes. I enjoy going on trips but I forget the details.

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Review from William P (Respite Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Staff interested and helpful.
I will come again when my wife requires an operation.

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Review from Diego V (Resident) assisted by family/friend published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nine days that I lived in Barchester Oak Grange Care Home have been very happy for me.
I enjoyed the bedroom, the food and the gardens etc.
The staff was very kind, helpful and always trying to make you feel at home.
Singing in the choir was my favourite activity as well as painting.
I will
definitely recommend Barchester Oak Grange Care home to anybody who is looking for a nice place to stay a while.

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Review from Jackie W (Friend of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff who show genuine care to the guests. The home is well run and efficient. Furnishings and decor of the rooms and general area is excellent and modern. Food is of a high quality, nutritious and plentiful. This is the best care home we have visited.

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Review from Kathy K (Daughter of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and caring nature of all the staff are to be applauded. They all treated my dad well and allowed his dignity to be maintained in extremely trying circumstances. I can't thank them enough for making his last days bearable. They are all extremely lovely and considerate of all his family.
Oak Grange is to be highly recommended.

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Review from Jean G (Wife of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with kindness and respect and efficient care. His visitors were also greeted courteously. The home was clean and welcoming and attractive. The bistro was a pleasant place to relax with a cup of tea or other refreshments.

Reply from Carol Curtis, GM at Barchester Oak Grange Care Home

Thank you very much for this review. We always try to deliver the highest quality possible for residents and visitor.


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Review from H P (Son of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided has been 5*. The support, cleanliness, food and drink excellent. The carers have all been very attentive/caring and lovely. We would definitely recommend this home.

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Review from Elizabeth M (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Oak Grange Care Home having lost my mum and becoming nearly blind and was made to feel straight at home. The staff caring for him with kind and loving care. He had a lovely sunny room which he was able to make his own which was well maintained. He had patio doors onto a sunny patio and
was able to sit outside. The food was excellent he loved walking along to the restaurants three times a day for his meals (all on the flat). Coffee and tea were regularly brought to his room and he could walk up to the bistro to entertain or just sit and read the paper with a coffee. The staff were lovely, caring and kind, creating a home from home environment. The entertainments were amazing and gave him a lot of fun and laughter during the last years of his life. He was very happy at Oak Grange and we will forever be grateful to the wonderful staff.

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Review from Nick H (Son of Resident) published on 6 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We were not very pleased with the level of care that my father received whilst in the home, some staff were very good but others were poor. We raised a number of concerns with the management but we felt that they were not treated seriously. We are still awaiting a report on the last serious incident
that occurred in September 2016.

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Review from Barbara E (Wife of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mid-November my husband was taken to the Grange care home to give me some respite.
He suffered from Dementia and had a leg bag and catheter.
When visiting there was a strong smell of urine and his other visitor and I reported that he had a urinary infection.
This was dismissed by the staff.
He became
more confused.
He wasn't always shaved or dressed and his clothes were often the wrong way round.
He sometimes had no socks on and nobody checked this.
We mentioned that he obviously had an infection but this was denied.
I collected him to take him home and he again had no socks and jumper back to front. Snow was outside!!
He has now become very ill and is in hospital.
Not enough care was given.
What did I pay £3000 for!!

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Review from S G (Wife of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kindness, care and understanding shown to the residents and their relatives, on an individual basis.


A warm welcome awaits you at Oak Grange. A happy family atmosphere. Thank you everyone!


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Review from Mary L (Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here and always have been. I am getting old now and don't seem to attend everything like I used to do.

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Review from S B (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My other is cared for in an appropriate kind, caring and dignified fashion. ( seen by family members)
Mum has late stage of dementia and her behaviour can be a bit challenging, especially regarding personal hygiene! Knowing the person helps. Mum now accepts help/assistance with drinks and meals. Sadly
there seems to be a high turnover of care staff and this is not ideal, as residents relate well to regular staff i.e continuity and understanding particular needs.
Housekeeping can an issue on occasions. However, much needs doing regularly and a lot is expected.

Reply from Carol Curtis, General Manager at Barchester Oak Grange Care Home

Thank you for your review and comments. It is nice to hear that you feel your mother is cared for so well. We have recently recruited a number of experienced staff, to compliment the team that we have in both Care and Housekeeping, to enhance the quality in these departments.


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Review from Brian H (Friend of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend. I find the home like a small hotel and the staff are very friendly and caring and are very attentive to the residents.

Reply from Carol Curtis, General manager at Barchester Oak Grange Care Home

Thank you for your review and the positive comments made about Oak Grange. We endeavour to deliver a personal and family orientated atmosphere and through your comments, we are succeeding.


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Review from Andrew S (Son of Resident) published on 4 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been welcomed by all staff and residents. He feels comfortable and safe, which to the family is a great relief. He is eating well and enjoys the great variety of food. Mum has been having lunch with dad and is enjoying their time together in a nice environment. All the staff are caring and considerate.

Reply from Carol Curtis, General manager at Barchester Oak Grange Care Home

Thank you for your review. We are pleased that you are happy with us helping your parents to continue to enjoy their times together.


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Review from B B (Sister of Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was diagnosed with terminal cancer in May 2015 and as she has no family nearby and could not cope with just carers, she moved into Oak Grange, she has put on two stone in weight and has been extremely well looked after. In October she was told of a misdiagnosis and has never had cancer! The
fees are very high, considering she has not made use of the carers for several months, but we have regarded this as a period of convalescence and she is now much better. She is just purchased an apartment in a retirement living block in Chester.

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Review from David K (Son of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Grange is a really good home - and seems well run.


Compared to many homes that I have seen, it is clearly at the top end of the market in terms of facilities, cleanliness, and activities, etc. The staff are also caring and attentive. They treat mum in a genuinely friendly and caring way.


If

every home was like this, there would be few concerns about how care homes for the elderly are run, although the charges reflect the quality of facilities and general level of care.


Sometimes I wonder if formal reviews/care plans for Mum involve other family members enough - but I when I have raised concerns any issues have been resolved to my satisfaction.


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Current Review Score: 9.5 (9.497)

Overview of Review Score

The Review Score of 9.5 (9.497) out of 10 for Barchester Oak Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.497 for Barchester Oak Grange Care Home is calculated as follows: ( (185 Excellents x 5) + (77 Goods x 4) + (31 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 296 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Oak Grange Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (5)

Sarah

Sarah Butler

Job Title: Senior General Manager

Joined: 2013

Hi, my name is Sarah and I am the Senior General Manager here at Oak Grange.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I qualified as a General Nurse in 2010 starting my career in the NHS before moving to the private sector in 2012, where I have worked my way to Unit Manager and eventually General Manager.


I have 10 years of experience working with older persons and those living with Dementia and am passionate about ensuring all of our Residents receive the best possible care and experience


We look forward to welcoming you to Oak Grange.


Alison

Alison Clark

Job Title: Deputy Home Manager

Joined: 2017

Hi, my name is Ali and I am the Deputy Home Manager here at Oak Grange.


I bring to the team many years of experience ensuring high standards of care are delivered to our Residents. We work together as a team and I work closely with the home's General Manager.


Please come and visit us and see what Oak Grange has to offer.


Simon

Simon Burns

Job Title: Head Chef

Joined: 2020

Hi there, I'm Simon and I am the Head Chef.


I have worked at Oak Grange since 2020, my team provide a high standard of cuisine for our Residents and believe mealtimes are a special time for our Residents to socialise and have some fun.


I enjoy talking to the Residents every day to ensure I am up to date with their preferences.


Roni

Roni Paynter

Job Title: Lead Activities Co-ordinator

Joined: 2023

Hi, My name is Roni and I am the Lead Activities coordinator here at Oak Grange. The well-being and happiness of each Resident are at the forefront of everything we do, and I am committed to upholding these values as your Activities Co-ordinator.


Having worked in various care settings and possessing a passion for enhancing the lives of older adults, I bring a wealth of experience and creativity to the role. My primary objective is to create a vibrant and engaging activities programme that caters to the unique interests, abilities and preferences of each Resident.


Together, we will embark on a journey of discovery, enjoyment and companionship. From engaging social events and group outings to stimulating cognitive exercises and creative pursuits, our goal is to ensure that there is always something for everyone to look forward to.


Furthermore, I am here not only as an Activities coordinator but also as a friend and confidant, I encourage open communication, suggestions, and feedback from each Resident and their families.


Becca

Becca Clark

Job Title: Administration Assistant

Joined: 2022

Hello, my name is Becca and I am the Administration Assistant at Oak Grange, I will likely be one of the first faces you see when you arrive at the home and you’ll always receive a cheery smile and a warm welcome.


I have been part of the team since 2022 when I joined as a part-time General Assistant whilst studying my A Levels. I have worked in most departments so have knowledge from all perspectives and I am able to share this with potential families/residents when they visit.


In September 2023 I was delighted to be appointed as Admin Assistant and the opportunity to continue my education in Business Studies, NVQ Level 3. I feel valued and part of the team and love that I can grow and develop in such a wonderful nurturing environment.