Barchester Hagley Place Care Home

Foldgate Lane, Ludlow SY8 1LS
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9.9 107 Reviews
  • Barchester Hagley Place Care Home, Ludlow
Hagley Place Care Home in Ludlow is a purposely-designed home offering residential, nursing and specialised care for challenging conditions such as dementia and Alzheimer's disease.

A professional team of carers are trained to the highest standards, combining effective healthcare provision with a service that supports an active and enjoyable lifestyle.

The home provides a comfortable, homely environment for up to 60 residents in spacious en-suite rooms, with access to a variety of different lounges and dining rooms.

Set in beautifully landscaped gardens, Hagley Place offers a safe environment to continue living as independently as possible whilst providing support and care of varying levels tailored to each individual's needs. A lively activities programme is delivered by a full-time activity coordinator, including regular trips out in a minibus.

Hagley Place is dedicated to serving the community of Ludlow and the wider surrounding areas of Shropshire and Herefordshire.

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Care Provided by Barchester Hagley Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Simmonds (General Manager)
  • Admission Criteria
    • All welcome following assessment
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Barchester Hagley Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,731

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Hagley Place Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Visitor parking on site


Barchester Hagley Place Care Home Reviews (107)

Total of 107, showing 1-20
9.9

Barchester Hagley Place Care Home has a Review Score of 9.9 (9.868) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Hagley Place Care Home has 107 reviews.

Overall Experience

  • 94
  • 12
  • 1
  • 0
  • 0

Date Published

107
4
9
13
94

Review from Ruth L (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a long-term resident at Hagley Place. They have cared, loved and met her needs as she progressed through all the stages of dementia. Sadly Mum passed away recently and again the staff were wonderful in keeping me informed and caring for her up until her peaceful passing. They have been
supportive of my brother and I, we couldn't have chosen a better place. Thank you to all the wonderful staff at Hagley who made Mum as happy and comfortable as possible in her illness.

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Review from Eileen T (Resident) assisted by family/friend published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an incident where I fell and broke my hip a couple of weeks ago and I could not have had better care than I have received at Hagley Place. They are the best.

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Review from Samantha D (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Barchester Hagley Place Care Home since February 2024. We were all very reluctant to place Mum in residential care but she was no longer safe at home and since she has been there, we have been nothing but impressed with the level of support and care at Hagley Place. The individual
support they have given Mum has been incredible and this also extends to the support they have given us when things have been difficult. We are always made to feel welcome when we visit Mum and the fact that we can take our dogs in to see her has made a huge difference to her. There always seem to be people around and different activities going on for the residents and their families. I can't say enough good things about the staff there, every one of them does an amazing job.

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Review from Sebastian P (Son of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have continued to provide fantastic care and service as Mum's needs have developed. Some issues have seemed intractable but with patience, love and attention, the best experience possible has been achieved for her. Our family is enormously grateful for all that is done... Invariably well beyond
the call of duty. Looking after individuals with such complex needs is very hard and the staff have done fantastically with humour, respect but most of all, everyone seems to genuinely care. Thank you.

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Review from Sheila H (Sister of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Barchester Hagley Place Care Home for two and half years. He has complex physical and emotional needs plus struggles with communication. The whole staff have been amazing at establishing a rapport with him, treating him with dignity, respect and meeting his very specific individual
needs. They have tapped into his interests, cajoling him kindly when he is being stubborn but also respecting his right to make decisions. Every member of staff, from nursing, catering, activities coordinator, gardener and maintenance team, works over and beyond to create a caring, happy environment for the residents.
The staff are constantly bringing in entertainment, music, dance, arranging activities and outings for the residents.
I always feel any concerns we have, as a family, are dealt with promptly with understanding and we are always made to feel welcome in the home.
We cannot thank the staff enough for the care and kindness my brother receives.

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Review from Sandra H (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Barchester Hagley Place Care Home for over a year now and I am very thankful for the level of care provided for her. It’s a friendly, happy environment which is clear as soon as you step into the building to the light, airy café lounge with views onto the beautifully kept
gardens. The staff in every department are friendly, positive and supportive. Mum is content, safe and secure here and particularly likes the food and enjoys the gardens and I am so grateful to all the carers who work hard to support her health and well-being. Thank you Hagley Place.

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Review from Peter H (Son of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care home that my mum has resided in - in comparison to the first, Hagley Place is better. All aspects of the care my mum receives are excellent. She has dementia and can become very unsettled. She seems to be happy and content where she is. We really like the fact that the caring
team remain the same people with few, if any, bank staff.

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Review from D N (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Hagley Place for 4 years. In that time we have had the opportunity to observe the day to day life in the home. We are impressed by the caring nature of all the staff and how our mother interacts with them, when she asks for a hug the staff are quick to oblige. We are also impressed
by the speed at which the nursing staff address any health issues and liaise regularly with the local GPs. The catering at Hagley Place is excellent and varied, Mum really enjoys the food. There are events and activities going on regularly which Mum doesn't always join in with but the opportunity is there. Hagley Place, despite it's corporate appearance has a very friendly and homely environment.

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Review from Janice M (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to Hagley Place last September very reluctantly as she wanted to stay in her own bungalow but Mum was not safe anymore even with care going in.
I visited a number of homes but knew the first time I walked into Hagley Place that it would be our first choice and if they had a vacancy this
home would be the one I would want Mum to live in. Staff made me feel very welcome and it just felt like the home I wanted Mum to live in.
The difference in my Mum is absolutely amazing. Mum is looked after so well, she is now stimulated, has wonderful food, enjoys the many outings, and has put on weight. She looks so well now compared to how she was 8 months ago.
The staff are absolutely amazing. The home is very clean. The activities and events they put on are incredible. I know my Mum is safe, very well cared for and she is very happy. I can only say every time I visit it feels like I am at home with her and her new family.
I cannot recommend Hagley Place highly enough.

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Review from J W (Cousin of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin had been a resident at Hagley Place for six and a half years before passing away in February. During this time, as a regular visitor, I frequently observed a strong, caring and professional team at work. All departments work seamlessly together to provide a caring, fun, friendly and safe environment
for all residents. The treatment provided is award-deserving and I'm grateful my cousin experienced such love and support throughout her stay at Hagley Place.

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Review from Patricia A (Wife of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are all very pleased with the home. The staff are lovely, polite and pleasant and always go that extra mile to help if there are any problems. The home is clean and tidy and the staff always have time to talk to about any problems you have. The food is excellent even if the resident has to
have a special diet. Lots of activities going on and around the home. Lovely enclosed gardens. Fully recommend this home.

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Review from Jeanette N (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of Hagley Place for over 4 years. He has dementia. I visit frequently and have always found the staff and have treated my dad with care kindness and courtesy. They have adapted his care to meet his changing needs. They keep me informed and I always feel welcome when visiting.
I like the whole staff ethos with all staff members interacting with residents. I would recommend Hagley Place to anyone looking for a care home.

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Review from Kate C (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Hagley Place Care Home from the hospital when she needed nursing care. From our first point of contact when the team at Hagley until the day she died, we were made to feel welcome and cared for. The staff were all friendly and approachable. They did everything possible to make my mother's
final weeks pleasant and comfortable. She was always treated with respect, care and dignity by nurses, carers, admin staff and the maintenance team who took time to put up a birdfeeder for her where she could see it from her bed. I shall be forever grateful that her final weeks were spent in such a special place with excellent care. Thank you!

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Review from Karl J (Grandson of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was in the dementia ward for just over a week. He was welcomed by all the staff. Sadly he took a downhill turn and Sunday morning the family were warned it wouldn’t be long. All the staff were absolutely fantastic with all the family whilst we watched and waited. The care and understanding
we all received but most importantly my grandad received was, without doubt, the absolute best. The whole family have only got good reports for all the staff. And we thank them all for making a traumatic time more bearable.

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Review from J C (Relative of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the kindness and professionalism shown in caring for my relative in her last few months. I couldn't have imagined a better place for her to be treated as an individual and always with respect. Thank you.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

We can't tell you how happy it makes us to hear your valuable feedback. I will share it with the rest of my amazing team. Many thanks.


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Review from Mark T (Son of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad but share time here for mum with my sister. I arrived here two weeks ago with a little anxiety about what Hagley Place Care Home might be like, quite naturally. I needn't have worried. There is a wonderful ambience in the place. This is not just because of the comfort of the place but
obviously also because of the wonderful staff there. I could single certain ones out but that would be unfair as everyone working there is lovely. We as a family are so grateful to you all. Thank you.

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Review from Steve S (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Held a family gathering for my mother in the lounge area of the home. Could not have received more encouragement and help in providing such a wonderful event for mum which lifted her spirits tremendously! She had the opportunity to meet her family which spanned four generations some of who hadn't been
seen for some time. We can't thank the staff members involved enough for the assistance in making the day so successful and memorable for all and mother especially.

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Review from J C (Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Hagley Place as a resident in August 2022 due to deteriorating health needs. I have found nothing but compassion, kindness and caring nursing, help from all the staff collectively. My every need has been met.
Treated with dignity and respect.

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Review from C C (Friend of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend settled into Hagley Place very quickly and favourably thanks to the caring welcome of all the staff and I feel very much "at home" when I visit. The residence lounge in the reception area is for everybody and a very active, busy area. The office - residential and nursing care is excellently
led by a very approachable manager.

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Review from Patrick C (Friend of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended my friend's 90th birthday party at the home. This was a really well organised event with a lovely meal and party. The staff could not have done more to make my friend's day very special.

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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Barchester Hagley Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Barchester Hagley Place Care Home is calculated as follows: ( (133 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 152 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Hagley Place Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (15)

Hayley

Hayley Simmonds

Job Title: General Manager

Joined: 2014

I have been with Hagley Place for Six years I originally came as a Head of Unit in the nursing community. I am passionate about the Memory Lane Community and in 2018 was awarded the ’Barchester Dementia Champion’.


Supporting the team is a big part of my role and helping to build a strong team to deliver kind and compassionate care. The best part of my role is knowing that I can make a difference.


Matt

Matt Weston

Job Title: Deputy Manager

Joined: 2024

I have been in the healthcare sector for 15 years, having first started as a kitchen assistant in a previous nursing home. I then worked up to senior HCA before doing my nursing degree. During the 15 years, I have worked across many types of healthcare settings and have over 10 years of experience in nursing homes. I previously worked at Telford PRH in the acute medical unit as a band 5 RGN. I have a real passion for quality care and am a Dementia Friends Champion.


Anna

Anna Wasyliszyn

Job Title: Night Manager

Joined: 2019

I have been night manager at Hagley Place since 2019 and prior to that I was head of unit for the frail nursing community. I am very proud of the team we have at Hagley Place and the care we deliver. Being a nurse is a very rewarding role and I am grateful to be able to practice the role I love in such a joyous environment.


Francesca

Francesca Short

Job Title: Administrator

Joined: 2022

Since joining Hagley Place I’ve loved being involved with the residents and getting to know them and their stories.  I enjoy the variety of my role and the fact that no two days are ever the same. The genuine care and respect shown to all residents and staff provide such an engaging and enjoyable atmosphere. I visited my mum here for two years whilst she was in care, and today it still feels like coming home.


Monica

Monica Catanoiu

Job Title: Head of Nursing

Joined: 2024

Monica joined the home in 2024 and quickly made an impact on our residents and staff with her knowledge and dedication. Her sunny attitude brightens the day and nothing is ever too much trouble, she has some fantastic ideas on how to improve life further for our residents and to make the best of our nursing communities


Tracey

Tracey Miles

Job Title: Head of Memory Lane

Joined: 2021

I have been nursing for many years and worked with several nursing agencies to support dozens of nursing homes. When I first worked at Hagley Place it felt like coming home. When I was offered a full-time position I jumped at it, the love and care all of the team here show to their residents is heart-warming and I am so proud to be a part of it.


Stephanie

Stephanie Evans

Job Title: Head of Housekeeping

Steph is a very bubbly person with a heart of gold. She holds a Level 2 in Hospitality and works hard to ensure that the entire building is sparkling.


"I have been at Hagley Place Care Home for 3 years. I first came as a bank domestic, then went onto being permanent. For the past year I took up the post of Head of Housekeeping. I am also Health and Safety Coordinator and very much get involved in the Green Leaf programme."


Tracy

Tracy Howell

Job Title: Head of Maintenance

Joined: 2019

Hi, my name is Tracy and I am the Head of Maintenance at Hagley Place. I have been here since November 2019. I am passionate about creating a beautiful environment for the residents to enjoy. I have made many changes in the time I have been here working alongside the residents and families. In my spare time, I love to walk my dogs and often bring them in to see the residents.


Mandy

Mandy Hayward

Job Title: Activities Co-Ordinator

Joined: 2023

I started this role in February 2023 and prior to this, I have worked in senior care roles since leaving school. I got into care as I hold a strong passion for caring for people and my new role as Activities Co-Ordinator allows me to further help enrich the lives of those within our care home.


Joshua

Joshua Picken-Slade

Job Title: Head Chef

I've worked with Barchester for several years and have been able to grow and develop my skillset allowing me to take on the position of head chef. The residents love to explore new tastes and cuisines which makes the role a lot of fun


Helen

Helen Skinsley

Job Title: Care Practitioner

Joined: 2018

Hi, my name is Helen and I’m a Senior Carer here at Hagley Place. I started in 2018 and I’m really enjoying every day. I’m training on medication currently and mentoring new carers that join.


Hazel

Hazel Harwood

Job Title: Residential Team Leader

Joined: 2014

Hi, my name is Hazel and I’m a Team Leader here at Hagley Place. I've been here since 2014. I really enjoy my role here at Hagley Place, and enjoy spending time with those we support.


Billie

Billie Howells

Job Title: Senior Carer

Joined: 2020

My name is Billie and I am a Senior Carer at Hagley Place. I help to support the team on the Nursing Community with the Nurse.


I have many years’ experience in domiciliary care and coming into a Care Home has been a big change but one that has helped me grow into a strong leader. Making sure myself and team deliver excellent care is the always a priority.


Meirion

Meirion Woolf

Job Title: Senior Carer

Joined: 2012

Hi, my name is Meirion and I’m a senior care assistant here at Hagley Place. I started my journey at Hagley back in 2012, when I worked with the activities team, and now I’m a Senior Carer. I really enjoy making a difference to residents' lives, and I am passionate about ensuring that Hagley Place cultivates a 'home from home' atmosphere.


Leon

Leon Jones

Job Title: Carer

Joined: 2017

Hi, my name is Leon and I’m a carer here at Hagley Place. I enjoy my role here and seeing what a difference we can make to the lives of residents.


I used to work at Hollyfields, Hagley Place's sister care home. I really enjoy my time there, but I transferred here to Hagley as I moved houses.


Frequently Asked Questions about Barchester Hagley Place Care Home

What types of Care is Barchester Hagley Place Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Hagley Place Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Hagley Place Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Hagley Place Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Hagley Place Care Home to the centre of Ludlow?

1.2 mile(s) as the crow flies, distance by road may be significantly further.