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Review from Norman S (Friend of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience

Having inspected a number of care homes, my anxieties were put to rest from the moment I entered Hagley Place and met one lady who showed us around. There was whoever we went, an atmosphere of calm and comfort that I had not found elsewhere. It was later when my friend moved in, that I witnessed the

standard of care and love shown towards the guests that make Hagley Place unique in my experience.

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Review from S T (Sister of Resident) published on 2 June 2022
Submitted via Website • Report

Overall Experience

I have been here for the weekend to see my sister from Northern Ireland. I could not believe how well she is being looked after. Today was her 90th birthday, and the staff were so kind and supportive; they all made our day so special and one to remember. The home is excellent, clean and tidy and has

amazing facilities. Can’t stress enough how the whole home has made us welcome. Highly recommend this home.

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Review from Anne G (Sister of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience

This is a wonderful, caring home. It is led by an amazing manager who understands each and every one of the residents and their needs. The ethos is warm, welcoming and tangible. I feel my sister is not only well cared for, but her needs are understood.
The rooms are a delight and spacious. The staff

are kind, caring and attentive. The food is super.
The gardens are a wonderful resource and are lovely, peaceful, and give a calm space.
The manager has built a strong team, and I feel confident that my sister will be well supported throughout her 'journey'.
There are meaningful activities and a real sense of socialisation, so important for our loved ones.
Ludlow is a lovely town and full of great little places to visit, so our sister can still engage in normality in a lovely setting when we visit. The home has a minibus and outings take place too.
I have also been so well supported in my sister's move to Hagley Place by staff, and that extension of care is much appreciated.

Reply from Mary-Jane Jekiel, General Manager at Barchester Hagley Place Care Home

What wonderful and heartwarming feedback, thank you so much for taking the time to tell us about your thoughts on our home, care and team members. I will share this amazing review with the team; it will mean so much to them to hear their hard work is appreciated. I am so pleased your sister is supported and settled with us, thank you for choosing Hagley Place as her new home.

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Review from J H (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

Everyone at Hagley Place has been friendly and supportive helping settle my mum into her new home after a deterioration in her condition. The carers are professional and treat the residents with dignity and compassion and are supportive to relatives.

Reply from Mary-Jane Jekiel, General Manager at Barchester Hagley Place Care Home

Thank you for your very kind words and feedback, we are so pleased your mum is settling so well with us. I will ensure your lovely feedback is passed on to the team. We are also glad you feel supported too as a family member.

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Review from K B (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience

We, as a family, are over the moon with the care that Mum has received here. Everyone that works here will go out of their way to help with everything we have asked for. Mum has come on so very well and is happy living here, and for that, we are so grateful to all the staff. I would not hesitate to

recommend here for your family members/loved ones to live.

Reply from Mary-Jane Jekiel, General Manager at Barchester Hagley Place Care Home

What wonderful feedback, thank you for taking the time to let us know your thoughts on your Mum's care and our home. I feel super proud of the team at Hagley, and it is heartwarming to know our residents are happy here and their families are content knowing they are in safe and caring hands.

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Review from M F (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience

My father has been a resident at Hagley Place for over four years, during which time, he has gone from being a frail old man with memory issues to being a 96-year-old with advanced Alzheimers. Throughout this time, he has been cared for almost as a family member, and we, his family, have also felt cared

for.
From the first time I set foot in the home, I was impressed by the atmosphere, by the awareness and friendliness of all the staff, even those just passing in the corridor. Having worked in the care sector for many years, I have never been so impressed.
At no point during my father's life at Hagley Place has the level of care and the close relationship the staff have had with him ever dropped or lessened.
I have the utmost admiration for how the staff have managed through the Coronavirus pandemic; while it must have been so stressful and upsetting for them they have been unfailingly cheerful, helpful and caring. I owe them a lot for the peace of mind their care of my father has given me.

Reply from Mary-Jane Jekiel, General Manager at Barchester Hagley Place Care Home

I can't tell you how much your heartfelt and positive feedback will mean to all the team. Thank you for a truly special review. It is so reassuring that you feel completely at ease knowing your father is always loved and well cared for, and you can relax knowing he is in safe hands. The relationships with our residents and their families are such an integral part of our home.

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Review from Robin B (Partner of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience

My partner has Multiple Myeloma (bone marrow cancer) and Alzheimer's. Sadly, I'm no longer able to care for her by myself so she is being looked after by the lovely people at Hagley Place while her family are arranging care services. We are both delighted by the care she has received during her time

in respite. Both I and her family were concerned that she would find it too stressful to find herself in a new space with absolutely everything unfamiliar. It only took a day or so for her to feel comfortable in her "hotel room" - and it did feel like many of the hotels we've stayed in over the years. She has always been happy and alert when I've visited and I've always felt a sense of care throughout the home. I should point out that my partner's stay was during the Covid pandemic. The staff had to be scrupulously careful of hygiene and safety, nevertheless, I was always made to feel welcome. This care home is based on genuine care and I would be happy to stay here myself.

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Review from B H (Resident) assisted by family/friend published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience

I wouldn't wish to be anywhere else. The care given is second to none. The response from the bell is quick. If anyone could come and chat occasionally, although care staff and cleaners are good, that would be lovely. She is bedbound. Food is good but do like it hot.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you for your very valuable feedback, we strive to keep all residents happy and their wellbeing is of most importance to us. We will take all points on board and act on them. Thank you again.

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Review from A L (Resident) assisted by family/friend published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience

I am very happy living at Hagley Place. She has many friends and Hagley is a very friendly home. I love the minibus trips. Like having my hair done. Activities are really good and staff are very caring and good with activities. All staff are caring and helpful. As long as we are happy, our families

are happy.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

We are delighted that you are happy and we value your feedback tremendously. Thank you.

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Review from M J (Granddaughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

The level of care and support my granddad has and is receiving is beyond exceptional. It makes me so emotional to finally have a part of him back. Hagley Place truly goes above and beyond for the residents. Lovely home and atmosphere. Words can't describe.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

We are so pleased you are happy, thank you for the very valuable feedback. We continue to strive to give our absolute best.

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Review from K N (Niece of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

My auntie has always been happy here. The staff are extremely kind and very welcoming. I feel very happy with her safety and the security of the home.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you so much for the very valuable feedback, we will continue to keep Hagley a happy place to live and work.

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Review from L A (Wife of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience

Since my husband came to Hagley there has been a significant difference in his personality and behaviour. I have no words for the outstanding care my husband is receiving. I feel as though I've finally got my loving husband back.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Amazing feedback, thank you, our residents happiness and wellbeing really are at the forefront of what we do, this feedback makes us see we are doing things well. Thank you.

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Review from Rebecca O (Granddaughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

I have been really impressed with our experience of Hagley Place. All of the team are so welcoming and friendly. Nothing was too much trouble. Everyone was incredibly attentive and tuned in to the needs of the residents. The attention to detail and level of care my Grandad received was excellent. The

rooms here are a fantastic size and resident comfort is clearly a priority. The interiors have been decorated and furnished to a high standard and the layout has been well thought out. Grandad raved about the food, had his hair cut and joined in with more activities than he has in a long time. The peace of mind knowing that my grandad is so well looked after is a real relief. My only criticism is nothing to do with the home or the staff but the prices Barchester charges - it is expensive, not everyone will be able to afford to go here but the level of care is something that should be accessible to everyone. I wish more of the money would go to the staff themselves. If you can afford it, go!

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you for the fabulous feedback, it really means alot to us. We strive at Hagley place to really do our upmost for our residents.

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Review from Louise R (Respite Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience

I am a carer for my dad who has dementia. I was recommended Hagley Place residential care, for a week of respite, dad is staying in the nursing wing. He is so happy and the care is amazing. The nurse rang me to say dad needed a blood test, they have been in contact with dad's doctor and the local doctor

has also been to see dad. I am blown away by the care dad is getting. He has made friends, had a bath which has always been difficult with dad, the food is amazing and we have booked dad in for another 2 weeks as it will be greatly beneficial for him. The staff are so caring, we will definitely be bringing dad back for respite again.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you for taking the time to share this amazing feedback. We are delighted you are happy and look forward to welcoming you back to Hagley Place. Many thanks.

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Review from Sara N (Regular Volunteer) published on 2 September 2021
Submitted via Website • Report

Overall Experience

Met with the gardener of Hagley Place Care Home as I had made some wooden flowers and some signs for a tea party they were having, such a lovely lady and I could tell that she loved her job making the garden as bright and cheerful for the residents. Fabulous setting, although due to Covid I could not

go in, the outside looked clean, tidy, well kept!
Lovely place to stay I'm sure.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you so much, we have all enjoyed the marvellous flowers and signs you made for our gardens. The residents often comment on them. Very kind of you.

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Review from Linda S E (Daughter of Resident) published on 31 August 2021
Submitted via Website • Report

Overall Experience

The carers in the home are lovely, and my mum was mostly well looked after.
The management left a lot to be desired. Communication between management and clients' relatives was very spasmodic, with many messages and information not being passed on.
We eventually had a named nurse to contact, which

did help a little with communication.
The constant turnover of staff means that carers are always changing, and continuity of care was not good.
Once my mum had died, there was a distinct lack of care and interest in the remaining family, with her belongings being carelessly packed up and returned in a chaotic manner.
Items that were missing were denied to have been even there initially, and even when proven to be missing, it took two months and many emails to senior managers before we got recompense, and a further month and more emails to get an apology.
I would warn new clients to be very careful to label and take photographic evidence of belongings, especially small and valuable ones.

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Review from V H (Son-in-law of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience

Over the five and a half years my mother-in-law has been under the care of Hagyley Place Care Home, me and my wife have been very impressed with the personal and friendly care given to her. On our visit, we have always been treated very well and details of her general condition (currently aged 98 1/2

years old) have always been honest and to the point. Our only concern overall has been the very high costs incurred at Hagley Place and indeed all care homes nationwide.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you very much for your feedback, and very kind comments.

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Review from Kay R (Daughter of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience

I cannot emphasise enough how impressed I have been with Hagley Place. The manager and her team have created a wonderful environment that dispels every pre-conception of a care home. It is welcoming from the moment that you make the first call and you feel that as a family you are in the safest hands

possible.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you so much for the wonderful review. We endeavor to always make our residents feel safe and at home.

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Review from David T (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience

All the staff at Barchester Hagley Place have shown tremendous care and kindness to my mother.
She has been very well cared for and has enjoyed a quality of life which simply would not have been possible elsewhere.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Thank you, we endeavour to give our best and we really do value your feedback.

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Review from V C (Wife of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience

The way visits have been organised since regulations eased has been a joy. Since my husband is now unable to walk visits in the garden with good weather have been very rewarding. The staff should be congratulated on how they have responded to all the extra work these visits entail. Thank you.

Reply from Mary-Jane Jekiel, Manager at Barchester Hagley Place Care Home

Many thanks, we do value your feedback and will continue to have our residents wellbeing at the heart of everything we do.

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Meet the Team (15)

Hayley Simmonds

Job Title: General Manager

Joined: 2014

I have been with Hagley Place for Six years I originally came as a Head of Unit in the nursing community. I am passionate about the Memory Lane Community and in 2018 was awarded the ’Barchester Dementia Champion’.

Supporting the team is a big part of my role and helping to build a strong team to deliver kind and compassionate care. The best part of my role is knowing that I can make a difference.

Matt Weston

Job Title: Deputy Manager

Joined: 2024

I have been in the healthcare sector for 15 years, having first started as a kitchen assistant in a previous nursing home. I then worked up to senior HCA before doing my nursing degree. During the 15 years, I have worked across many types of healthcare settings and have over 10 years of experience in nursing homes. I previously worked at Telford PRH in the acute medical unit as a band 5 RGN. I have a real passion for quality care and am a Dementia Friends Champion.

Anna Wasyliszyn

Job Title: Night Manager

Joined: 2019

I have been night manager at Hagley Place since 2019 and prior to that I was head of unit for the frail nursing community. I am very proud of the team we have at Hagley Place and the care we deliver. Being a nurse is a very rewarding role and I am grateful to be able to practice the role I love in such a joyous environment.

Francesca Short

Job Title: Administrator

Joined: 2022

Since joining Hagley Place I’ve loved being involved with the residents and getting to know them and their stories. I enjoy the variety of my role and the fact that no two days are ever the same. The genuine care and respect shown to all residents and staff provide such an engaging and enjoyable atmosphere. I visited my mum here for two years whilst she was in care, and today it still feels like coming home.

Monica Catanoiu

Job Title: Head of Nursing

Joined: 2024

Monica joined the home in 2024 and quickly made an impact on our residents and staff with her knowledge and dedication. Her sunny attitude brightens the day and nothing is ever too much trouble, she has some fantastic ideas on how to improve life further for our residents and to make the best of our nursing communities

Tracey Miles

Job Title: Head of Memory Lane

Joined: 2021

I have been nursing for many years and worked with several nursing agencies to support dozens of nursing homes. When I first worked at Hagley Place it felt like coming home. When I was offered a full-time position I jumped at it, the love and care all of the team here show to their residents is heart-warming and I am so proud to be a part of it.

Stephanie Evans

Job Title: Head of Housekeeping

Steph is a very bubbly person with a heart of gold. She holds a Level 2 in Hospitality and works hard to ensure that the entire building is sparkling.

"I have been at Hagley Place Care Home for 3 years. I first came as a bank domestic, then went onto being permanent. For the past year I took up the post of Head of Housekeeping. I am also Health and Safety Coordinator and very much get involved in the Green Leaf programme."

Tracy Howell

Job Title: Head of Maintenance

Joined: 2019

Hi, my name is Tracy and I am the Head of Maintenance at Hagley Place. I have been here since November 2019. I am passionate about creating a beautiful environment for the residents to enjoy. I have made many changes in the time I have been here working alongside the residents and families. In my spare time, I love to walk my dogs and often bring them in to see the residents.

Mandy Hayward

Job Title: Activities Co-Ordinator

Joined: 2023

I started this role in February 2023 and prior to this, I have worked in senior care roles since leaving school. I got into care as I hold a strong passion for caring for people and my new role as Activities Co-Ordinator allows me to further help enrich the lives of those within our care home.

Joshua Picken-Slade

Job Title: Head Chef

I've worked with Barchester for several years and have been able to grow and develop my skillset allowing me to take on the position of head chef. The residents love to explore new tastes and cuisines which makes the role a lot of fun

Helen Skinsley

Job Title: Care Practitioner

Joined: 2018

Hi, my name is Helen and I’m a Senior Carer here at Hagley Place. I started in 2018 and I’m really enjoying every day. I’m training on medication currently and mentoring new carers that join.

Hazel Harwood

Job Title: Residential Team Leader

Joined: 2014

Hi, my name is Hazel and I’m a Team Leader here at Hagley Place. I've been here since 2014. I really enjoy my role here at Hagley Place, and enjoy spending time with those we support.

Billie Howells

Job Title: Senior Carer

Joined: 2020

My name is Billie and I am a Senior Carer at Hagley Place. I help to support the team on the Nursing Community with the Nurse.

I have many years’ experience in domiciliary care and coming into a Care Home has been a big change but one that has helped me grow into a strong leader. Making sure myself and team deliver excellent care is the always a priority.

Meirion Woolf

Job Title: Senior Carer

Joined: 2012

Hi, my name is Meirion and I’m a senior care assistant here at Hagley Place. I started my journey at Hagley back in 2012, when I worked with the activities team, and now I’m a Senior Carer. I really enjoy making a difference to residents' lives, and I am passionate about ensuring that Hagley Place cultivates a 'home from home' atmosphere.

Leon Jones

Job Title: Carer

Joined: 2017

Hi, my name is Leon and I’m a carer here at Hagley Place. I enjoy my role here and seeing what a difference we can make to the lives of residents.

I used to work at Hollyfields, Hagley Place's sister care home. I really enjoy my time there, but I transferred here to Hagley as I moved houses.

Barchester Hagley Place Care Home

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Barchester Hagley Place Care Home Reviews (107)

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Awards / Recognitions (12)