Barchester Hagley Place Care Home

Foldgate Lane, Ludlow SY8 1LS
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9.9 107 Reviews
  • Barchester Hagley Place Care Home, Ludlow
Hagley Place Care Home in Ludlow is a purposely-designed home offering residential, nursing and specialised care for challenging conditions such as dementia and Alzheimer's disease.

A professional team of carers are trained to the highest standards, combining effective healthcare provision with a service that supports an active and enjoyable lifestyle.

The home provides a comfortable, homely environment for up to 60 residents in spacious en-suite rooms, with access to a variety of different lounges and dining rooms.

Set in beautifully landscaped gardens, Hagley Place offers a safe environment to continue living as independently as possible whilst providing support and care of varying levels tailored to each individual's needs. A lively activities programme is delivered by a full-time activity coordinator, including regular trips out in a minibus.

Hagley Place is dedicated to serving the community of Ludlow and the wider surrounding areas of Shropshire and Herefordshire.

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Care Provided by Barchester Hagley Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hayley Simmonds (General Manager)
  • Admission Criteria
    • All welcome following assessment
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Barchester Hagley Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,731

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Hagley Place Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Visitor parking on site


Barchester Hagley Place Care Home Reviews (107)

Total of 107, showing 61-80
9.9

Barchester Hagley Place Care Home has a Review Score of 9.9 (9.868) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Hagley Place Care Home has 107 reviews.

Overall Experience

  • 94
  • 12
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Date Published

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Review from J H (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died at Hagley Place on Christmas Eve.
We found the end of life care very good.
The team who dealt with my mother were good at keeping us aware of her deterioration and advised us when to call in immediate relatives etc.
There was always someone, usually the same person at the end of the
phone to give updates.
My mother who was suffering from dementia had several visits from the out of hours doctor who administered morphine to calm her anxiety.
We were encouraged to come and go as we saw fit.

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Review from B M (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I can hardly believe the change in our mum since she has been at Hagley Place. She is the happiest she has been for almost 2 years. Whereas she was very anxious and agitated in her own home, she is so much calmer at Hagley Place and has benefited so much from having company and support.
I would definitely recommend the home and the staff are so kind and friendly.

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Review from M Y (Husband of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hagley Place is a well-designed custom built, comfortable care home. My wife spent two weeks of respite there and settled in quickly and well, seemed quite content and made friends with other residents. To me, the outstanding feature of Hagley Place was the competence and careful attentiveness of the
staff who also kept me well informed.

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Review from Bob D (Respite Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm having a wonderful time!


After six very difficult months and a deep depression, the atmosphere of kindliness and help at every turn has set me on my feet again, thank goodness! Every aspect pleases and supports. From the excellent meals, always nicely served, to the garden and all the lovely

staff and so much fun! Thank you.

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Review from Judith M (Resident) assisted by family/friend published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since living here I have had better health. The staff are friendly and helpful. My room is kept clean and tidy and the food is lovely.

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Review from L M (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum came to Hagley Place, she was in a very poor way, even though she has been living in her own home with full-time carers. Six months on, she is settled and is beginning to find her feet, this is all down to the wonderful caring staff, who have all gone out of their way to help her. I cannot
thank them all enough.

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Review from Elizabeth F (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has first class respite care at Hagley Place, Ludlow. Over the past year she has grown to know many staff members who welcome her when she returns. I have peace of mind knowing Mum is happy and well cared for when her live-in carer takes her breaks.

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Review from Christine K (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent 2 weeks at Hagley Place and enjoyed her stay. The staff are kind and caring and genuinely care for the residents. The food is of a good standard and Mum enjoyed her meals. The activities on offer are varied and residents are encouraged to participate and are helped to join in.
There is laughter and smiles and a very good team of staff and carers in place and they treat the residents with dignity. After visiting several homes in the area, I knew immediately that Hagley would be the place for Mum.

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Review from Mary C (Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be better in any way. Food good and staff so kind, thoughtful and cheerful.

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Review from Graham B (Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I lost my wife after 67 years together and am broken hearted. Your staff were just what I needed, very friendly, a ready smile, always willing to help and made me feel I belonged. In particular, my allocated helper, she is so thoughtful, she helped me through more than I can say. My visitors all remarked
on the friendliness and the way tea and cake was supplied. My very first visitor said, "what a lovely room, I like your curtains".

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Review from Ann H (Niece of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff interact with the residents. They show a caring but not condescending attitude. Nothing is too much trouble.

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Review from Stephen M (Son of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am deeply grateful to the General Manager and to all the staff at Hagley Place for looking after my mother in her last days at Hagley Place Care Home. I am very clear that she could not have been in kinder or in more caring hands. The sheer professionalism, friendliness, warmth and compassion shown
by all members of staff was absolutely evident on all the occasions that my wife and I visited my mother. She could not have been in a better place when the time came for her to finally leave her own home. Thank you.

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Review from S D (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended excellent 'namaste' session with Mum today - lovely innovation, very relaxing for everyone. Mum loved the hand massage particularly. Well done, please keep it going.

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Review from Diana C (Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than satisfied with the care and treatment during my stay here. Having the stroke in the first place was a pretty awful shock. Having been an active person - a church warden for 10 years and a member of 2 committees for 20 years and a first aider for 20 etc - hence, I am able to appreciate
the knowledge and work that your staff put in, especially the carers. For their ages, I am surprised at the wealth of knowledge.

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Review from Peter F (Brother of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when we first came to view Hagley Place till when my sister went back home, the care and service could not be faulted in any way. We still have phone calls from the staff after she left to see how she is coping at home. Well recommended.

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Review from Alan B (Brother of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought our sister here 2 weeks ago. Her progress has been outstanding. She is now eating very well and drinking quite a lot. She is talking very well now and getting quite cheeky with the staff. We are very pleased with how our sister is being looked after.

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Review from Lynne H (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is amazing. It is hard to believe they have the same CQC rating as the home my mother moved from; they are infinitely superior in every way.


Everybody smiles, everyone is kind and extremely respectful of residents and, most importantly, everyone knows what they are doing. The team truly

operates as a team with everyone, whatever their role, taking a full part. Staff make time to go at the individual resident's pace, creating a very calm and supportive atmosphere.


I am so pleased we have discovered this home for Mum. I know now that she will be well cared for in a totally holistic way for the remainder of her days. This home is not just ticking the boxes as far as care is concerned, they are going way beyond. Everyone there should be really proud of what they are doing and the positive difference they are making to the vulnerable people in their care.


Well done Hagley Place staff. Keep up the good work - we really do appreciate it.


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Review from Ann C (Wife of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Hagley Place, there is a friendly, relaxed atmosphere. All the staff greet you, even if they don't know you. Everyone is helpful and makes your visit a good experience. My husband settled down immediately and improved physically and mentally in the 3 weeks he was there. I would have no hesitation
in letting him stay there again and have recommended Hagley Place to friends.

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Review from Dorothy E (Wife of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my husband the care you gave him was the best and all so the kindness was very good, also your help and kindness you gave to all the family.

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Review from S J (Daughter-in-law of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was cared for to an excellent standard. The genuine care, warmth and professionalism of the staff is outstanding. Nothing is too much trouble. I visited my mother-in-law, during unsociable hours, late at night, early morning due to commitments, she was always well cared for and happy.
The staff stayed with us right through to end of life care and treated my mother-in-law with respect and dignity to the end. I cannot recommend Hagley Place highly enough and would like to thank them for their support.

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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Barchester Hagley Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Barchester Hagley Place Care Home is calculated as follows: ( (133 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 152 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Hagley Place Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (15)

Hayley

Hayley Simmonds

Job Title: General Manager

Joined: 2014

I have been with Hagley Place for Six years I originally came as a Head of Unit in the nursing community. I am passionate about the Memory Lane Community and in 2018 was awarded the ’Barchester Dementia Champion’.


Supporting the team is a big part of my role and helping to build a strong team to deliver kind and compassionate care. The best part of my role is knowing that I can make a difference.


Matt

Matt Weston

Job Title: Deputy Manager

Joined: 2024

I have been in the healthcare sector for 15 years, having first started as a kitchen assistant in a previous nursing home. I then worked up to senior HCA before doing my nursing degree. During the 15 years, I have worked across many types of healthcare settings and have over 10 years of experience in nursing homes. I previously worked at Telford PRH in the acute medical unit as a band 5 RGN. I have a real passion for quality care and am a Dementia Friends Champion.


Anna

Anna Wasyliszyn

Job Title: Night Manager

Joined: 2019

I have been night manager at Hagley Place since 2019 and prior to that I was head of unit for the frail nursing community. I am very proud of the team we have at Hagley Place and the care we deliver. Being a nurse is a very rewarding role and I am grateful to be able to practice the role I love in such a joyous environment.


Francesca

Francesca Short

Job Title: Administrator

Joined: 2022

Since joining Hagley Place I’ve loved being involved with the residents and getting to know them and their stories.  I enjoy the variety of my role and the fact that no two days are ever the same. The genuine care and respect shown to all residents and staff provide such an engaging and enjoyable atmosphere. I visited my mum here for two years whilst she was in care, and today it still feels like coming home.


Monica

Monica Catanoiu

Job Title: Head of Nursing

Joined: 2024

Monica joined the home in 2024 and quickly made an impact on our residents and staff with her knowledge and dedication. Her sunny attitude brightens the day and nothing is ever too much trouble, she has some fantastic ideas on how to improve life further for our residents and to make the best of our nursing communities


Tracey

Tracey Miles

Job Title: Head of Memory Lane

Joined: 2021

I have been nursing for many years and worked with several nursing agencies to support dozens of nursing homes. When I first worked at Hagley Place it felt like coming home. When I was offered a full-time position I jumped at it, the love and care all of the team here show to their residents is heart-warming and I am so proud to be a part of it.


Stephanie

Stephanie Evans

Job Title: Head of Housekeeping

Steph is a very bubbly person with a heart of gold. She holds a Level 2 in Hospitality and works hard to ensure that the entire building is sparkling.


"I have been at Hagley Place Care Home for 3 years. I first came as a bank domestic, then went onto being permanent. For the past year I took up the post of Head of Housekeeping. I am also Health and Safety Coordinator and very much get involved in the Green Leaf programme."


Tracy

Tracy Howell

Job Title: Head of Maintenance

Joined: 2019

Hi, my name is Tracy and I am the Head of Maintenance at Hagley Place. I have been here since November 2019. I am passionate about creating a beautiful environment for the residents to enjoy. I have made many changes in the time I have been here working alongside the residents and families. In my spare time, I love to walk my dogs and often bring them in to see the residents.


Mandy

Mandy Hayward

Job Title: Activities Co-Ordinator

Joined: 2023

I started this role in February 2023 and prior to this, I have worked in senior care roles since leaving school. I got into care as I hold a strong passion for caring for people and my new role as Activities Co-Ordinator allows me to further help enrich the lives of those within our care home.


Joshua

Joshua Picken-Slade

Job Title: Head Chef

I've worked with Barchester for several years and have been able to grow and develop my skillset allowing me to take on the position of head chef. The residents love to explore new tastes and cuisines which makes the role a lot of fun


Helen

Helen Skinsley

Job Title: Care Practitioner

Joined: 2018

Hi, my name is Helen and I’m a Senior Carer here at Hagley Place. I started in 2018 and I’m really enjoying every day. I’m training on medication currently and mentoring new carers that join.


Hazel

Hazel Harwood

Job Title: Residential Team Leader

Joined: 2014

Hi, my name is Hazel and I’m a Team Leader here at Hagley Place. I've been here since 2014. I really enjoy my role here at Hagley Place, and enjoy spending time with those we support.


Billie

Billie Howells

Job Title: Senior Carer

Joined: 2020

My name is Billie and I am a Senior Carer at Hagley Place. I help to support the team on the Nursing Community with the Nurse.


I have many years’ experience in domiciliary care and coming into a Care Home has been a big change but one that has helped me grow into a strong leader. Making sure myself and team deliver excellent care is the always a priority.


Meirion

Meirion Woolf

Job Title: Senior Carer

Joined: 2012

Hi, my name is Meirion and I’m a senior care assistant here at Hagley Place. I started my journey at Hagley back in 2012, when I worked with the activities team, and now I’m a Senior Carer. I really enjoy making a difference to residents' lives, and I am passionate about ensuring that Hagley Place cultivates a 'home from home' atmosphere.


Leon

Leon Jones

Job Title: Carer

Joined: 2017

Hi, my name is Leon and I’m a carer here at Hagley Place. I enjoy my role here and seeing what a difference we can make to the lives of residents.


I used to work at Hollyfields, Hagley Place's sister care home. I really enjoy my time there, but I transferred here to Hagley as I moved houses.