All aspects of the care my mum receives are excellent.
Peter H (Son of Resident)
The treatment provided is award-deserving and I'm grateful my cousin experienced such love
J W (Cousin of Resident)
Everyone was incredibly attentive and tuned in to the needs of the residents.
Rebecca O (Granddaughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
No visiting restrictions
Visitor parking on site
Barchester Hagley Place Care Home has a Review Score of 9.9 (9.868) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Hagley Place Care Home has 107 reviews.
Review from Michael A (Nephew of Resident) published on 16 March 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from C G (Resident) published on 8 February 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Sheila H (Partner of Resident) published on 5 February 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from A C (Resident) published on 4 February 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
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Value for Money
Review from M H (Resident) published on 4 February 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from J B (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Keith F (Son of Resident) published on 24 August 2015
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
The Review Score of 9.9 (9.868) out of 10 for Barchester Hagley Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.868 for Barchester Hagley Place Care Home is calculated as follows: ( (133 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 152 Ratings = 4.868
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Hagley Place Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Feb 2020
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Job Title: General Manager
Joined: 2014
I have been with Hagley Place for Six years I originally came as a Head of Unit in the nursing community. I am passionate about the Memory Lane Community and in 2018 was awarded the ’Barchester Dementia Champion’.
Supporting the team is a big part of my role and helping to build a strong team to deliver kind and compassionate care. The best part of my role is knowing that I can make a difference.
Job Title: Deputy Manager
Joined: 2024
I have been in the healthcare sector for 15 years, having first started as a kitchen assistant in a previous nursing home. I then worked up to senior HCA before doing my nursing degree. During the 15 years, I have worked across many types of healthcare settings and have over 10 years of experience in nursing homes. I previously worked at Telford PRH in the acute medical unit as a band 5 RGN. I have a real passion for quality care and am a Dementia Friends Champion.
Job Title: Night Manager
Joined: 2019
I have been night manager at Hagley Place since 2019 and prior to that I was head of unit for the frail nursing community. I am very proud of the team we have at Hagley Place and the care we deliver. Being a nurse is a very rewarding role and I am grateful to be able to practice the role I love in such a joyous environment.
Job Title: Administrator
Joined: 2022
Since joining Hagley Place I’ve loved being involved with the residents and getting to know them and their stories. I enjoy the variety of my role and the fact that no two days are ever the same. The genuine care and respect shown to all residents and staff provide such an engaging and enjoyable atmosphere. I visited my mum here for two years whilst she was in care, and today it still feels like coming home.
Job Title: Head of Nursing
Joined: 2024
Monica joined the home in 2024 and quickly made an impact on our residents and staff with her knowledge and dedication. Her sunny attitude brightens the day and nothing is ever too much trouble, she has some fantastic ideas on how to improve life further for our residents and to make the best of our nursing communities
Job Title: Head of Memory Lane
Joined: 2021
I have been nursing for many years and worked with several nursing agencies to support dozens of nursing homes. When I first worked at Hagley Place it felt like coming home. When I was offered a full-time position I jumped at it, the love and care all of the team here show to their residents is heart-warming and I am so proud to be a part of it.
Job Title: Head of Housekeeping
Steph is a very bubbly person with a heart of gold. She holds a Level 2 in Hospitality and works hard to ensure that the entire building is sparkling.
"I have been at Hagley Place Care Home for 3 years. I first came as a bank domestic, then went onto being permanent. For the past year I took up the post of Head of Housekeeping. I am also Health and Safety Coordinator and very much get involved in the Green Leaf programme."
Job Title: Head of Maintenance
Joined: 2019
Hi, my name is Tracy and I am the Head of Maintenance at Hagley Place. I have been here since November 2019. I am passionate about creating a beautiful environment for the residents to enjoy. I have made many changes in the time I have been here working alongside the residents and families. In my spare time, I love to walk my dogs and often bring them in to see the residents.
Job Title: Activities Co-Ordinator
Joined: 2023
I started this role in February 2023 and prior to this, I have worked in senior care roles since leaving school. I got into care as I hold a strong passion for caring for people and my new role as Activities Co-Ordinator allows me to further help enrich the lives of those within our care home.
Job Title: Head Chef
I've worked with Barchester for several years and have been able to grow and develop my skillset allowing me to take on the position of head chef. The residents love to explore new tastes and cuisines which makes the role a lot of fun
Job Title: Care Practitioner
Joined: 2018
Hi, my name is Helen and I’m a Senior Carer here at Hagley Place. I started in 2018 and I’m really enjoying every day. I’m training on medication currently and mentoring new carers that join.
Job Title: Residential Team Leader
Joined: 2014
Hi, my name is Hazel and I’m a Team Leader here at Hagley Place. I've been here since 2014. I really enjoy my role here at Hagley Place, and enjoy spending time with those we support.
Job Title: Senior Carer
Joined: 2020
My name is Billie and I am a Senior Carer at Hagley Place. I help to support the team on the Nursing Community with the Nurse.
I have many years’ experience in domiciliary care and coming into a Care Home has been a big change but one that has helped me grow into a strong leader. Making sure myself and team deliver excellent care is the always a priority.
Job Title: Senior Carer
Joined: 2012
Hi, my name is Meirion and I’m a senior care assistant here at Hagley Place. I started my journey at Hagley back in 2012, when I worked with the activities team, and now I’m a Senior Carer. I really enjoy making a difference to residents' lives, and I am passionate about ensuring that Hagley Place cultivates a 'home from home' atmosphere.
Job Title: Carer
Joined: 2017
Hi, my name is Leon and I’m a carer here at Hagley Place. I enjoy my role here and seeing what a difference we can make to the lives of residents.
I used to work at Hollyfields, Hagley Place's sister care home. I really enjoy my time there, but I transferred here to Hagley as I moved houses.
