Hallmark Admiral Court

Manchester Drive, Leigh-on-Sea SS9 3HP
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9.9 126 Reviews
  • Hallmark Admiral Court, Leigh-on-Sea
Situated in a leafy residential area, Hallmark Admiral Court is a place where residents thrive. Offering a variety of award-winning care services—from residential to dementia, nursing, and respite care—residents can relax, knowing the essentials are covered with Hallmark All-Inclusive.

Whatever your hobbies, the passionate team at Admiral Court are dedicated to supporting residents to live each day to the full. Be pampered with a manicure and new hair style, find joy with a peaceful moment enjoying sensory activities or tend to the budding plants in the potting shed - spend your time your way.

There are many uncertainties that come with moving somewhere new, but Admiral Court helps to maintain familiarity by accommodating couples, and even four-legged companions where possible. The doors are always open to welcome loved ones for a fresh cuppa, family meal, or even a larger celebration. Whatever the moment, Admiral Court is there for everyone.

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Care Provided by Hallmark Admiral Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Cruse (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Hallmark Admiral Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,080
    • Self-Funded Residential Dementia Care from £2,130
    • Self-Funded Nursing Care from £2,300
  • (these prices are only a guideline, please contact Hallmark Admiral Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours


  • Parking

  • Private parking at the home


Hallmark Admiral Court Reviews (126)

Total of 126, showing 1-20
9.9

Hallmark Admiral Court has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Admiral Court has 126 reviews.

Overall Experience

  • 103
  • 19
  • 3
  • 0
  • 1

Date Published

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Review from Sharon J (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care my dad is getting at Hallmark Admiral Court. The staff are all excellent. All very caring and considerate. The food is excellent too. Would not want him to be anywhere else.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for your review. We are so happy that you are pleased with the care you dad is getting here at Admiral Court. I will pass your kind words onto the team.


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Review from Joyce H (Sister of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again I had a great visit to Admiral Court. The staff are all so very welcoming and not only care for their residents' comfort and well-being
but extend great hospitality to their visitors. The atmosphere at Admiral Court is so happy and welcoming - nothing is too much trouble to ensure we all
get the most from our visits. We are encouraged to join in with various activities that is great for bonding with our loved ones and making new friends. There are so many activities for the residents to take part in and enjoy and plenty of shared chats around the Farmhouse Kitchen Table making friends and sharing memories with the other residents.


I think the overall policy is to keep everyone safe, happy and that's obviously a complete success judging by the smiles from the residents and all the staff.


Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you ever so much for these kind words. It is a true delight to have read what you have written and thank you for taking the time to review the home. We are so pleased that your sister continues to be happy with us.


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Review from Catherine M (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy here. The staff are very caring and engaging. Mum says "They like to do things with you". There are lots of activities and the rooms/premises are very clean. I feel reassured mum is looked after.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your kind words. I will pass them on to the team.


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Review from Sharon L (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first-class accommodation - beautiful decor, exceptionally clean.
The level of care goes above and beyond. Everyone is welcome from the moment you step through the doors. The atmosphere is warm and welcoming and residents and their relatives/friends are treated like family. The food is excellent
and plenty of choice. My father was admitted for 4 weeks of respite and has thrived. I would be so happy for him to live there on a permanent basis.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for your kind words, I will pass them on to the team.


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Review from Cath H (Friend of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Taken our neighbour into the home for the first time. I couldn't have asked for a better welcome. My friend felt instantly at ease. Everybody was so friendly. The whole place was spotlessly clean. Flowers and chocolates in the room. Very impressed.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for taking the time in writing a review. I will pass on your kind words to the whole team.


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Review from Clare P (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's 80th Birthday Celebrations:
I don't know what to say. Thank you so very much for the amazing buffet and setup for Mum's birthday celebrations! Honestly couldn't have asked for any more and Carers coming down from Mum's Amazon Way living area to join us for singing Happy Birthday as her birthday
cake was bought in brought tears to my eyes just lovely! Was like an extended family moment!
Many thanks again to the four lovely staff members assisting - the food and service were second to none. The whole family had a great time!

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

We are so pleased that Mum enjoyed her 80th Birthday celebrations and as a home, we are very grateful to be able to celebrate this wonderful moment with you all.


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Review from Liz H (Niece of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are delighted that our aunt is now living at Admiral Court. It is, without a doubt, the most wonderful care home that we have seen. Not only are the many lounges, activity rooms, bedrooms and gardens so homely but the staff are all so kind and helpful. We are very impressed with the
number of care support staff there are, who are always on hand to help. Nothing is too much trouble for them to make sure you have everything you need.
Our aunt has been there since the beginning of February and is settling in really well. The daily activities, morning and afternoon, are great for stimulating our aunt who is living with dementia.
I cannot praise the whole team at Admiral Court enough!

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for your kind words. We are so pleased that your aunt is settling into her new home here at Admiral Court. I will pass on your review to the whole team.


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Review from Judith C (Daughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling Mum was lucky enough to have spent a whole year at Admiral Court. It was this time last year she sadly passed away. Although a year has gone by I wanted to write this review. Admiral Court was just such an amazing place and from the first visit, we knew it was perfect for Mum. The staff were
exceptional and so welcoming, kind and caring. The facilities were superb and extremely clean and great attention was paid to detail with fresh flowers on the tables. The food at Admiral Court was also superb. Mum enjoyed her weekly hair and nail appointments and a chat with the lovely ladies running the salon. l visited Mum on a regular basis and always the same caring, thoughtful and respectful standard.
Admiral Court is run like a luxury hotel and anyone who is lucky enough to experience it will wish they had gone sooner! I want to thank each and every member of staff and the management team for making the last year of Mum’s life as happy as it could be and for giving us such peace of mind.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your kind words. It is so lovely for you to share all of the wonderful memories you have of Mum at Admiral Court on the anniversary of her passing.


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Review from Ann M (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has Alzheimer’s and she was no longer able to live in her own home, following a nasty fall when she sustained multiple fractures. Visiting carers and live-in carers just frightened Mum, as she didn’t understand why she had strangers in her house and this caused a lot of upset for her.


All the

staff, at Admiral Court, are so kind, caring and reassuring and this has helped her to settle in. Mum has been living at Admiral Court for 8 months: She has no worries; she’s eating well (the food is superb!); she has her medication, given out and monitored by the supervising carers; she joins in lots of the varied activities (arts and crafts, exercise, singing, discussions etc) and she has company all day long. She is enjoying her best life and I haven’t seen her this well, happy and fulfilled in several years. We, as a family, are so very lucky to have peace of mind, knowing that our Mum is safe, secure and happy at Admiral Court. Thank you all so much!

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your review, it is so rewarding for the team to know we are making a positive difference in someone's life. We are so pleased that she is so happy.


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Review from J P (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in Essex for the weekend for a family wedding and I contacted Admiral Court on Friday to find out if we could have tea with my Mum before driving home to Yorkshire.
I just wanted to thank everyone who was involved in making this such a lovely afternoon. Mum looked happy and settled, we had
the most wonderful afternoon tea, fabulous sandwiches and cakes; and felt truly spoilt by all the staff who made such an effort to make sure it was a perfect experience.
When you live a long way away, these catch-ups are really important and your team made it very special.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for your kind words. We are so pleased you had a lovely time before your drive home. I will pass your kind words onto the team.


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Review from Penny S (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my sister and I met the customer relationship manager, we were very impressed with her. She answered all our questions and put our minds at rest regarding Mum’s care and health issues. Nothing is too much trouble for the customer relationship manager. She is lovely to deal with and always
happy to talk if we need to ask anything. My sisters and I are very happy that our dear mum is being cared for so well in this home. The customer relationship manager and all the staff are just fabulous!

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Thank you so much for your kind words. I will pass them on to the customer relationship manager and the team. Kind regards.


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Review from J I (Son of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admiral Court is a very special and professional home for our mum. We had a very lovely visit on Mother's Day and the staff could not have done more or been any more friendly and welcoming.
The costs are very high for us but the home is such an amazing facility where the staff clearly enjoy providing
a first-class environment for all residents.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for your kind review. We are so glad you enjoyed Admiral Courts Mother's Day celebrations and are happy with the care and support that your mum is receiving, it means the world to the team here at Admiral Court.


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Review from L M (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hospitality team at Admiral Court always go the extra mile to make special occasions memorable. Mother's Day had an afternoon tea and decorations and each resident was made to feel welcomed. The team are always on hand with food and beverages which are of a high standard. Congratulations to the
whole hospitality and food team.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your kind words and we are so pleased you enjoyed Mother's Day celebrations. I will pass your review on to the hospitality and kitchen team, here at Admiral Court.


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Review from R C (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I now have both my parents in Admiral Court and I have nothing but praise for the loving care and dedication shown by all the staff I have come across. The facilities are exceptional and the environment fosters positivity and happiness.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for your kind words. I will pass them onto the team.


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Review from Emma E (Granddaughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan has been living in the home I've seen such an improvement in my nan's mental health and general well-being. She's more sociable and willing to join in activities. We thought we'd lost her earlier this year and seeing her come back to life has been lovely. The staff have been amazing.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

We are so pleased that Nan's quality of life has improved since being at Admiral Court. I will pass on your kind words to the team.


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Review from Carly E (Granddaughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan's quality of life has improved beyond words since being here. She gets involved in all activities and has made some lovely friends along the way. The staff will do anything for you and are amazing with my nan. Would recommend to anyone.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much. We are so pleased that Nan's quality of life has improved since being at Admiral Court. I will pass on your kind words to the team.


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Review from Claire R (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Admiral Court for 10 months from July 2021. The staff understood the difficulties that families have in making the decision to move a loved one into residential care and supported us all. My Mum settled quickly and was very happy, she always had a smile for the carers and staff, and that
demonstrated the welcoming and friendly atmosphere created by the staff. The care and help that my Mum received was impeccable from the moment that she arrived to her last day. The staff took the time to care for us as a family at a very difficult time and I cannot thank them enough for the support and care that they showed to my Mum and us, particularly in her final days. Thank you to everyone at Admiral Court and I would not hesitate to recommend Admiral Court to other families.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your kind words. I will pass them on to the team.


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Review from Christine C (Friend of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first phone call to visit for a viewing to my friend moving in the staff were helpful and there was not anything that was too much trouble. The building is fresh and clean full of beautiful flowers that brighten all the rooms. My friend is loving all the meals and also liking that there is
great choice. From day one she has been happy and settled which is the opposite of what I was expecting, as I thought it might take a while to adjust. I am kept informed of everything that is required. One of the highlights my friend is looking forward to is using the hair salon on a regular basis, just as she did when at home. All in all so happy my friend is in a place where she will be well looked after and cared for.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

Thank you so much for you review. We are so pleased that your friend had settled in so well and enjoying her new home here at Admiral Court. I will pass on your kind words to the team.


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Review from Barbara K (Sister of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a BBQ with my sister on 11th August. The food was really nice and the staff in attendance went out of their way to make sure everyone had a lovely afternoon. My compliments go out to the chefs and everybody involved in this event. I am looking forward to the next one. Thanks again.

Reply from Kay Palmer, Customer Relationship Manager at Hallmark Admiral Court

We are so glad you enjoyed the BBQ event. I will pass on you kind words to the team. Thank you.


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Review from Lynne C (Wife of Resident) published on 14 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and myself have been residents at Admiral Court. He is an end-of-life/palliative resident needing nursing care and I have spent four weeks at Admiral Court to recuperate after extensive spinal surgery. I have been able to see how everything works on a daily basis. Apart from providing
high-quality care, this establishment works with residents and their loved ones to generate a fulfilling lifestyle within a pleasant environment, both indoors and out. The overriding atmosphere is friendly, happy, and respectful. I cannot praise highly enough the commitment and patience of the care team and the good humour they bring to a challenging vocation.

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Thank you so much for your kind words, I will pass them on to the team. I am so pleased your time at Admiral Court has been relaxing, recuperating, and enjoyable.


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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Hallmark Admiral Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Hallmark Admiral Court is calculated as follows: ( (144 Excellents x 5) + (10 Goods x 4) ) ÷ 154 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Admiral Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (26)

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Meet the Team (1)

Sue

Sue Cruse

Job Title: General Manager

Joined: 2019

I’m the General Manager at Admiral Court and have 24 years of experience in the care sector. I wake up every morning knowing that I can make a positive change in someone’s life. Our exceptional care, kindness and genuine passion make this home very special.


Frequently Asked Questions about Hallmark Admiral Court

What types of Care is Hallmark Admiral Court registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hallmark Admiral Court provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hallmark Admiral Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Hallmark Admiral Court?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Admiral Court to the centre of Leigh-on-Sea?

0.7 mile(s) as the crow flies, distance by road may be significantly further.