Hallmark Admiral Court

Manchester Drive, Leigh-on-Sea SS9 3HP
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9.9 126 Reviews
  • Hallmark Admiral Court, Leigh-on-Sea
Situated in a leafy residential area, Hallmark Admiral Court is a place where residents thrive. Offering a variety of award-winning care services—from residential to dementia, nursing, and respite care—residents can relax, knowing the essentials are covered with Hallmark All-Inclusive.

Whatever your hobbies, the passionate team at Admiral Court are dedicated to supporting residents to live each day to the full. Be pampered with a manicure and new hair style, find joy with a peaceful moment enjoying sensory activities or tend to the budding plants in the potting shed - spend your time your way.

There are many uncertainties that come with moving somewhere new, but Admiral Court helps to maintain familiarity by accommodating couples, and even four-legged companions where possible. The doors are always open to welcome loved ones for a fresh cuppa, family meal, or even a larger celebration. Whatever the moment, Admiral Court is there for everyone.

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Care Provided by Hallmark Admiral Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Cruse (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Hallmark Admiral Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,080
    • Self-Funded Residential Dementia Care from £2,130
    • Self-Funded Nursing Care from £2,300
  • (these prices are only a guideline, please contact Hallmark Admiral Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours


  • Parking

  • Private parking at the home


Hallmark Admiral Court Reviews (126)

Total of 126, showing 21-40
9.9

Hallmark Admiral Court has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Admiral Court has 126 reviews.

Overall Experience

  • 103
  • 19
  • 3
  • 0
  • 1

Date Published

126
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Review from Carol S (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are both at Admiral Court and have been resident since August 2021. I can't speak highly enough of the staff, the standard of care, the comfortable furnished guest rooms, and the facilities available for guests.

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Thank you for your kind review. We are so pleased that you are happy with the care and facilities that your parents are experiencing and enjoying here at Admiral Court. We will pass your kind words on to the team.


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Review from Phil T (Son of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum suffers from vascular dementia and needs 24x7 support. We visited several care homes in the area and chose Admiral Court for the high level of amenities, cleanliness, care, and support that all the staff provides. Admiral Court has dedicated activity and dementia teams that work with mum to
ensure she receives the care she needs. We have noticed a marked change in Mum's persona as a result of the support all staff have provided. Mum now calls Admiral Court her home and classifies it as her 5-star hotel! All the staff are approachable and cannot do enough to make our visits and mum's stay as pleasurable as possible. Would I recommend Admiral Court to others? I definitely would without any hesitation. Keep up the brilliant work Admiral Court and all our family appreciate all you do for mum.

Reply from Susan Cruse, General manager at Hallmark Admiral Court

Thank you so much for your review. We are delighted that mum now calls Admiral Court her home and classifies it as a 5-star hotel. I am so pleased that you and the family appreciate everything we do here at Admiral Court and that is shining through in mum's persona. I will pass on your kind words to the whole team.


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Review from Keith (Son of Resident) published on 24 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is living with Vascular Dementia and the family was becoming increasingly concerned about her general wellbeing, diet, and ability to take her own medication appropriately. Mum always remained fiercely independent but, after suffering a fall, she agreed to enter a care home.


Admiral Court

is a delightful place. She has made new friends, has regained a large part of her “independence” and is thoroughly enjoying the experience. As a family, we are certain that Mum is being perfectly cared for and the facilities, cleanliness, and atmosphere we have seen during visits are exemplary.

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

We are so happy to hear that your mum is thoroughly enjoying her home here at Admiral Court and that as a family you have noticed a change in your mum since being here. I will pass on your kind words to the whole team.


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Review from S B (Friend of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has a terrible disease, C.J.D; it's a debilitating disorder and is fatal! Before my friend came to Admiral Court, she had no real quality of life; it was heartbreaking for me to see.
Now thanks to the amazing care she receives from all the wonderful staff here, from the cleaners, cooks,
activities staff, nurses, management, and everyday staff. My lovely friend will be cared for with affection and dignity.

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Thank you so much for your kind review; we are so please that you feel your friend has a better quality of life here at Admiral Court. I will pass on your kind words to the whole team.


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Review from Jenny G (Sister of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff enough for the care they have given my sister and the support they have given us as a family at a very difficult time in our lives. They go above and beyond to make life as enjoyable and comfortable for my sister. It has a lovely welcoming feeling when you enter the home and
is a pleasure to visit. I can't believe how well my sister looks and she is very content and happy in her new forever home.

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Thank you so much for taking the time to share your feedback with us, we will pass your kind words onto the team. We love being able to care and support your sister in her new home. It can be a difficult transition when moving into care and we are so pleased that we were able to make this as stress-free as possible. Look forward to seeing you soon.


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Review from V S (Granddaughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly our grandad recently passed away, our Nan 89 had cared for him at home without complaint, during his final years. We needed to find a home that would provide her with comfort, support, and laughter. After looking at many homes, I can honestly say that this was the perfect fit. She still has her
own privacy with a fully fitted ensuite but the reassurance that she can be assisted at any time. So many activities to choose from every day and the food is pretty amazing too. My Nan is beginning to smile again recently and is so fully deserved. Now it is Nan’s time to have some fun!

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Thank you for your kind words, it was an absolute pleasure meeting your nan and the family along your journey in finding a care home. We are so proud of the activities and dining experience so it is wonderful to hear that your nan is having a great time with us.


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Review from Donna H (Sister of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister became a resident in Admiral Court in July 2021 and I have nothing but praise for the staff there, not only towards my sister but us as a family. They keep us up to date on her progress and in the little time she has been there we have seen a huge change in her.
She is happy and content
in there and that is down to the staff and management. I can't thank you enough.

Reply from Sue Cruse, General Manager at Hallmark Admiral Court

Thank you for taking the time to complete a review for us. It is lovely to hear how well your sister has settled in with us here at Admiral Court. We will share your feedback with our team. We are really enjoying getting to know you all.


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Review from Christina A (Daughter of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only came in this week but all the staff have been amazing, keeping us informed and making sure Mum is happy. It's been a huge change for all of us but everyone has made the transition so easy. Big thank you.

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Christina, thank you so much for the lovely comments received by yourself.
We have a dedicated team at Admiral Court to ensure that all the residents receive the best quality care we can provide.


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Review from Nicky W (Granddaughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan always said she never wanted to go into a care home, but after staying here for respite care, she never wanted to leave. Admiral Court has its residents' best interests at heart. The staff are caring, friendly and it's a home from home. As a family, this has been a great place for Nan to enjoy her
latter years and would certainly recommend.

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Thank you for your very kind words and we are so happy that your Nan is enjoying her stay. The team will always do their best to support your Nan so it's lovely that you have recognised them like this.


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Review from Christine C (Daughter of Resident) published on 28 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very stressful year, we managed to secure a place for my father in the nursing dementia unit. They made the move, very easy; they were attentive to his needs, and he was very happy there and settled well. They made the last few months of his life as comfortable as could be, especially given
the circumstances with COVID-19. My family and I especially loved how residents were not locked away, but we're able to join everyone in the bistro area. The only disappointment would be the lack of activities in the nursing wing for those with advanced dementia.

Reply from David Martins, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your review and we are pleased that the moving in process was made easy. We will look to review your comments around the activities provided on the nursing community but do appreciate you have taken this time to give us the feedback in order to make a difference to the residents in the home.


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Review from Chris T (Daughter of Resident) published on 28 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven't been able to see Mum often, or even regularly, due to Covid-19 restrictions - which is very upsetting. But I know she is safe and receiving very good care. She seems to be settling into her new 'upstairs' situation - and seems possibly a bit happier there. She has mood swings but the staff know
her well now and know what helps her.

Reply from David Martins, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your review and we are happy that mum has been settling well in the home. Although we have had our visiting suite open for visits as much as possible, we are looking to increase the visiting provision in the home going forward so more regular visits can happen for everyone.


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Review from M A (Sister of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a very nice home, the staff are very friendly my brother is happy there bless him. Thank you so much for all you do for him he is so precious to us, I would recommend the home to others 100%. Thank you.

Reply from David Martins, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your kind words and review, everyone in Admiral Court is very happy that your brother has settled and is doing well.


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Review from John M (Relative of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good standard of amenities. Staff helpful and friendly. Food could be better.

Reply from Sue Cruse, General Manager at Hallmark Admiral Court

Thank you for taking the time to review Admiral Court Care Home.


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Review from J W (Private Carer of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admiral Court is an extremely lovely place. The residents are looked after and cared for in such a good way. The staff are very attentive, from the receptionist, care assistants and even management.

Reply from David Martins, Customer Relationship Manager at Hallmark Admiral Court

Thank you for taking the time to review Admiral Court Care Home and for your extremely kind words.


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Review from D T (Friend of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in this home for over 6 years. I cannot speak too highly of the care and help she has received. A great deal of appreciation must go to the dedicated staff where kindness and affection goes a long way. Nothing is too much trouble for them. The nurses are very kind also and any query
I have is quickly dealt with. I visit every day and see a lot of care and it really is a pleasure to see it so clean and all the residents looking clean and tidy.

Reply from David Martins, Customer Relationship Manager at Hallmark Admiral Court

Thank you for taking the time to review Admiral Court Care Home.


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Review from C R (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting, my experience with Admiral Court has been a positive one, and in what's been the hardest time of my life, the staff at Admiral Court have helped me cope and cared for my dad with love, dignity and respect. We could not have wished for more from the home, and find comfort in knowing
we put dad in the best place possible. Well done to the staff, management and owners of Hallmark.

Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Thank you for taking the time to review Admiral Court Care Home.


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Review from Carol W (Daughter of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only describe Admiral Court as wonderful. My loved one is looked after so well. Safe and clean and eating well now. As for the staff and carers here you couldn't find a more welcoming place. Everyone says hello and deals with any concerns that you have. Love the coffee shop where I can take mum
and sit and talk to her. Would recommend this care home to anyone who is looking for somewhere for their loved one to be looked after.

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Review from Paul B (Son of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely atmosphere about it. All the residents seem very happy - testament in itself that they are well looked after. The home has recently undergone a full refurbishment which has raised an already high standard. My father has settled in well. There is lots of social and private areas
allowing family and friends to enjoy spending time with each other.

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Review from Diane H (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm, friendly atmosphere, caring environment. Could be improved with extra personal care checks but all in my mother has always been treated with lots of love. Even when you can see staff are busy they always take time to give mum a friendly chat and cuddle.

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Review from S W (Daughter of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In February our mother was bought to Admiral Court to live as clearly she was unable to manage at home alone after our father died. The home ticked all the boxes for her and so well looked after and cared for.
Excellent staff who clearly love their jobs and the excellent care of looking after the residents.
Brilliant loving home.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Hallmark Admiral Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Hallmark Admiral Court is calculated as follows: ( (144 Excellents x 5) + (10 Goods x 4) ) ÷ 154 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Admiral Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (26)

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Meet the Team (1)

Sue

Sue Cruse

Job Title: General Manager

Joined: 2019

I’m the General Manager at Admiral Court and have 24 years of experience in the care sector. I wake up every morning knowing that I can make a positive change in someone’s life. Our exceptional care, kindness and genuine passion make this home very special.