Hallmark Admiral Court

Manchester Drive, Leigh-on-Sea SS9 3HP
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9.9 126 Reviews
  • Hallmark Admiral Court, Leigh-on-Sea
Situated in a leafy residential area, Hallmark Admiral Court is a place where residents thrive. Offering a variety of award-winning care services—from residential to dementia, nursing, and respite care—residents can relax, knowing the essentials are covered with Hallmark All-Inclusive.

Whatever your hobbies, the passionate team at Admiral Court are dedicated to supporting residents to live each day to the full. Be pampered with a manicure and new hair style, find joy with a peaceful moment enjoying sensory activities or tend to the budding plants in the potting shed - spend your time your way.

There are many uncertainties that come with moving somewhere new, but Admiral Court helps to maintain familiarity by accommodating couples, and even four-legged companions where possible. The doors are always open to welcome loved ones for a fresh cuppa, family meal, or even a larger celebration. Whatever the moment, Admiral Court is there for everyone.

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Care Provided by Hallmark Admiral Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Cruse (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Hallmark Admiral Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,080
    • Self-Funded Residential Dementia Care from £2,130
    • Self-Funded Nursing Care from £2,300
  • (these prices are only a guideline, please contact Hallmark Admiral Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours


  • Parking

  • Private parking at the home


Hallmark Admiral Court Reviews (126)

Total of 126, showing 41-60
9.9

Hallmark Admiral Court has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Admiral Court has 126 reviews.

Overall Experience

  • 103
  • 19
  • 3
  • 0
  • 1

Date Published

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113

Review from C L (Granddaughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely looking place but always seems understaffed. I do not believe you get the level of care that you pay for. Not enough activities done with residents. Events we have attended have been good.

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Review from C W (Granddaughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do like the environment it is very welcoming and friendly, however, I do find that my grandfather doesn't necessarily get the level of care he needs. He is a very social man but is often left in his room when he much prefers to be among others. I have also found on occasion that he is still in bed
past breakfast. For the amount of money paid I would expect there is more for him to do and more staff to enable him to take part in day to day life and activities. Events I have been to have been good as they are planned in advance so you would expect it to be.

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Review from Dawn V (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a bbq family day. 18 of us turned up and were catered for with plenty to eat and drink.

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Review from S W (Granddaughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home looks lovely but has been understaffed on numerous occasions. My grandad has been left in his room for most of the day on multiple occasions.

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Review from Laraine D (Friend of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of staff and lots of things to do for the residents. Good food and good atmosphere.

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Review from Diana H (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring environment. All needs catered for, staff always happy to answer any queries.
Mum has always felt very content here and loved.

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Review from Ann E (Daughter of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved dad from his previous care home in Feb of this year. The level of care, communication between staff and family and respect shown by staff is exemplary. Dad is treated with dignity and helped in a caring manner throughout the day and not ordered about in a rushed stern manner. All staff are extremely
friendly to family members and know who my dad is.

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Review from Hilary B (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Admiral Court is a very friendly home with staff who obviously care about the residents. It is always a pleasure to visit and know your relative is being well looked after.

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Review from Roy J (Cousin of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor, it's great. I am treated well by all staff.
They always have a smile on their face and always seem pleased to see you.
Resident feels more traditional food would be nice. Food seems to be food which is not always seen elsewhere.
Breakfast is good.

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Review from John B (Son of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Admiral Court for 2 years now.
He has been well looked after and we are always kept informed of his situation and if there have been any issues with dad's health.
His room is always clean and he is happy at Admiral Court. Although he is less able to join in activities than he used
to be, the staff ensure that he is still involved whenever possible.

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Review from Sue B (Niece of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is more like a hotel. The staff are so polite and very caring towards the residents. My auntie has really settled well after her initial confusion. She always looks very well although today she was a little untidy. Her glasses are missing and I have reported it to the staff and they have
assured me that they will find them.

Reply from David Martins, Customer Relationship Manager at Hallmark Admiral Court

Thank you for your comments and high scores regarding Admiral Court. We are sorry that your auntie's glasses have been lost, but we are grateful that you have let the staff know and we will endeavour to find them.


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Review from Barbara R (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staffing continues to be an issue. Rarely the correct number of staff to residents. The home has a lovely welcoming reception team who always make visitors welcome. Some very good team members who are very caring.

Reply from Sue Cruse, General Manager at Hallmark Admiral Court

Thank you for taking the time to leave your comments. I would be happy to discuss your thoughts with you in person if you would like.


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Review from Susan P (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been at Admiral Court for a short time, but overall clean, tidy, welcoming and all appear very happy.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Admiral Court

Thank you for taking the time to review Admiral Court Care Home. We are very pleased you are happy with Admiral Court Care Home.


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Review from J B (Daughter-in-law of Resident) published on 3 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has provided good care. The hair and nail service is a positive and she loves to feel pampered. She has been with the home now for two years and is now feeling that this is her home. The staff are so good with her and make her feel loved and always go the extra mile.


She has formed true

connections with certain staff. She loves the fact that one staff member can bring her dog in.


The food is good and she is catered for as she has a special diet.


The management is now restricted to provide a better quality of service and we are happy.


The staff are always busy and always welcome us with a smile. The lines of communication are good.


The redevelopment of the home is almost finished.


This is the resident's home and I have to say although expensive it is where I want my family member to live safely and well looked after.


They have dealt with the medical issues quickly and has always kept me up to date with all that is happening to my family member.


Reply from Susan Cruse, General Manager at Hallmark Admiral Court

Thank you for taking the time to review Admiral Court Care Home. We are so happy that your relative feels safe and well cared for and her dietary needs are being met from the team at Admiral Court.


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Review from Michelle P (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admiral Court is a place of miracles. My precious Mum has lived here since December 2014 and despite her advancing Alzheimer's and being put on a palliative pathway in January 2018, she is happy, content and living her life to the full. Today she is sat enjoying the sunshine and fresh air and singing
in French. This is all possible because of the amazing care she receives here, surrounded by patience, respect and love.
Thank you, Admiral Court, for taking care of Mum in a way her family never could.

Reply from Carl Roberts, Customer Relationship Manager at Hallmark Admiral Court

Thank you ever so much Michelle, for these kind words. It is a true delight to have read what you have written and thank you for taking the time to review the home. We are so pleased that your Mum continues to be happy with us.


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Review from Jane D (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings, lovely staff. Lots to do and great company.

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Review from Beverley G (Daughter of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, from reception, to cleaners, are friendly and helpful. Individual care of the person living at Admiral Court is discussed and planned appropriately.

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Review from H A (Daughter of Resident) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Before choosing this home do not be taken in by the aesthetics.
Badly managed, understaffed, overpriced and definitely not a dementia home!
Complaints policy non-existent.
The details above are also out of date, there is no rummage room and no manager of that name there.

Reply from Mark Mcdonalds, General Manager at Hallmark Admiral Court

Thank you for your comments. We have now been in contact to discuss your comments.


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Review from J L (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and will answer any questions with no problems.


They are looking after my mum very well.


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Review from Tracy S (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is much happier now he is with you.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Hallmark Admiral Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Hallmark Admiral Court is calculated as follows: ( (144 Excellents x 5) + (10 Goods x 4) ) ÷ 154 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Admiral Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (26)

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Meet the Team (1)

Sue

Sue Cruse

Job Title: General Manager

Joined: 2019

I’m the General Manager at Admiral Court and have 24 years of experience in the care sector. I wake up every morning knowing that I can make a positive change in someone’s life. Our exceptional care, kindness and genuine passion make this home very special.