Hallmark Admiral Court

Manchester Drive, Leigh-on-Sea SS9 3HP
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9.9 126 Reviews
  • Hallmark Admiral Court, Leigh-on-Sea
Situated in a leafy residential area, Hallmark Admiral Court is a place where residents thrive. Offering a variety of award-winning care services—from residential to dementia, nursing, and respite care—residents can relax, knowing the essentials are covered with Hallmark All-Inclusive.

Whatever your hobbies, the passionate team at Admiral Court are dedicated to supporting residents to live each day to the full. Be pampered with a manicure and new hair style, find joy with a peaceful moment enjoying sensory activities or tend to the budding plants in the potting shed - spend your time your way.

There are many uncertainties that come with moving somewhere new, but Admiral Court helps to maintain familiarity by accommodating couples, and even four-legged companions where possible. The doors are always open to welcome loved ones for a fresh cuppa, family meal, or even a larger celebration. Whatever the moment, Admiral Court is there for everyone.

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Care Provided by Hallmark Admiral Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Cruse (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Hallmark Admiral Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,080
    • Self-Funded Residential Dementia Care from £2,130
    • Self-Funded Nursing Care from £2,300
  • (these prices are only a guideline, please contact Hallmark Admiral Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours


  • Parking

  • Private parking at the home


Hallmark Admiral Court Reviews (126)

Total of 126, showing 61-80
9.9

Hallmark Admiral Court has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Admiral Court has 126 reviews.

Overall Experience

  • 103
  • 19
  • 3
  • 0
  • 1

Date Published

126
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6
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113

Review from Steven C (Son-in-law of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Admiral Court is the best care home we looked at when choosing for Mum. We have not been disappointed at all. Staff are excellent and care for Mum with the utmost dignity. The home is very clean and offers a welcoming environment which makes Mum feel safe and secure.

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Review from Lynne P (Daughter of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a recommendation, I visited the home and was greeted by the very friendly Business Manager. Whilst looking round we were blown away by the home. Spotlessly clean, no bad smells, pleasant staff, great food choice, hairdressing salon and more. The manager was very upfront with us and answered
all our questions. When my mum moved into Admiral Court, she was so happy, loved her posh bedroom and ensuite, we described it like a five star hotel. Mum was so unhappy and sad in the previous Care Home, however, here at Admiral Court she was a different person, she loved how friendly and caring all the staff were, including the other residents. We appreciated the cost was slightly higher than other Care Homes but how can you put a price on a persons happiness and care for one's needs. Besides the cost, we felt, was very reasonable. Sadly mum passed away on the 1st October 2018, a few weeks after moving in, due to old age and her heart just gave up. We were glad she passed away in a safe and caring place.

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Review from Alan W (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is a very social person and has settled in very well. He loves it here and is always involved with the numerous activities available. All the staff are very friendly and always on hand to help. Dad always has choices and now has a better social life than me.

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Review from Richard D (Friend of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend's dad at Admiral Court and have been impressed by the service I saw. I have not been in many care homes but found this to be friendly, welcoming and high spec.
Staff were really attentive and my friend was well cared for.

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Review from Suzanne R (Daughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents have received has been absolutely fantastic. I cannot express well enough how kind the staff are at Admiral Court. I mean all staff - from reception, nurses, carers, handyman and kitchen. My parents were so fond of the staff and the place itself.
Thank you all.

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Review from B J (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, smooth moving in process, handled by friendly and knowledgeable staff. The first time I am happy and confident to fly home in the knowledge I am leaving my Mum in capable, kind hands.

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Review from Donna G (Granddaughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff friendly, helpful and forthcoming with information. The services and activities are second to none. My Nan and Grandad have stayed here and I have also visited people as part of my role in a local Church.

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Review from Ken S (Husband of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are times when there just aren't enough carers on duty, this leads to lots of problems, not least immobile residents getting little or no attention.
5 years of inflation-busting increased fees make this home poor value for money.

Reply from Mark McDonald, Manager at Hallmark Admiral Court

We take all feedback as a learning opportunity and immediately on receiving this review we met with Ken to discuss each of his concerns.


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Review from Hannah H (Granddaughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really nice and friendly staff. Great food options and clean facilities.

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Review from Diane B (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reception my husband and I experienced at Admiral Court upon his admission just over a month ago was efficient, kind and reassuring and such a relief to me on leaving him there. The care has continued during his stay. He has settled well and the staff both caring and managerial continue extremely
efficient and dedicated. From feeling very apprehensive and upset leaving my husband in their care I now feel reassured and confident with their care of him.
I very much enjoy visiting him in the atmosphere of welcome the whole staff have created.

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Review from Jill D (Friend of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited the home in December 2017. My friend seemed contented. The home looked very nice and the staff were very pleasant.

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Review from C S (Regular Volunteer) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteer at Admiral Court and recently helped at the annual Scruffts dog show, where I was able to take my dogs and enter the competition, whilst also supporting residents who were enjoying the event. It was a superb day and it demonstrated how much fun the team at the home provide to the residents.
I thoroughly enjoyed helping and will return again soon to help with other events. The home is always immaculate when I visit and people look like they are happy and enjoying themselves.

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Review from C B (Granddaughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admiral Court went above and beyond to provide care to my grandma. It was a particularly difficult situation for our family and the staff could not have been more supportive. Extremely helpful in all respects and they did all they could to provide outstanding care even though my grandma's stay was only
short-term. They paid attention to the small things that made a big difference to her day to day life. It alleviated a great deal of stress knowing that my grandma was being truly taken care of. I could not have asked any more of them. Thank you to everyone.

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Review from Keith D (Regular Volunteer) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at the home are fantastic. Day rooms, cinema, dining rooms, bathrooms and bedrooms are both spacious and very relaxing and pleasing. The exhibition room is most impressive by demonstrating the projects the residents are involved in and their artwork. The staff are all very professional,
friendly, welcoming and most of all caring.
The gardens are very well maintained and beautifully laid out, providing lovely short walks for the residents. Cleanliness in all area of the buildings and grounds are of a very high standard.

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Review from Kevin M (Son-in-law of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother in law was a resident for two years and four months at Admiral Court. As a family, we felt the last few months at Admiral Court did not meet the standards we expected and so we made the decision to remove my mother in law.

Reply from Hazel Joseph, General Manager at Hallmark Admiral Court

Thank you for your comments. We are sorry to hear that your experience at Admiral Court was not at the level we aim to deliver. As you are aware we are currently in dialogue with you regarding this matter.


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Review from D D (Friend of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the home in December to see my friend that I have known for many years, I was impressed with all that I saw at this care home.

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Review from Sara A (Regular Volunteer) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering at the care home for over a year now and I cannot express how wonderful the environment is for residents and visitors alike. The staff are extremely friendly and are always willing to help. I am particularly impressed with the number of activities that there are available at
the care home!

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Review from Eva C (Regular Volunteer) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering at Admiral Court for two years now and I have loved every second of it. All members of staff are very friendly and calm and get on so well with the residents. There is never a dull day and every time I visit there are various activities going on, whether it be craft, games,
gardening, fitness, or a visit from farm animals! At Admiral Court, you can be sure that your loved ones are living in a happy and safe environment, which I feel lucky to be a part of.

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Review from Jilse J (Regular Volunteer) published on 1 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteered once a week at Admiral Court from Sept 2016 Feb 2017.


It was a fun and humbling experience, where I got to see and take part in the brilliant care and comfort given to the residents at Admiral Court.


I especially enjoyed the fun activities (e.g live music) that would be arranged

on Wednesday afternoons. It was so nice to see everyone enjoying themselves together.


At my time at Admiral Court, I felt there was always an atmosphere of positivity and I would always be greeted by smiles.


I would highly recommend this care home.


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Review from Damon L (Regular Volunteer) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly atmosphere with a lot of activities to keep the residents entertained.


Rooms and facilities are excellent and the staff were very helpful and caring. Would have no hesitation in recommending.


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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Hallmark Admiral Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Hallmark Admiral Court is calculated as follows: ( (144 Excellents x 5) + (10 Goods x 4) ) ÷ 154 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Admiral Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (26)

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Meet the Team (1)

Sue

Sue Cruse

Job Title: General Manager

Joined: 2019

I’m the General Manager at Admiral Court and have 24 years of experience in the care sector. I wake up every morning knowing that I can make a positive change in someone’s life. Our exceptional care, kindness and genuine passion make this home very special.