Hallmark Admiral Court

Manchester Drive, Leigh-on-Sea SS9 3HP
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9.9 126 Reviews
  • Hallmark Admiral Court, Leigh-on-Sea
Situated in a leafy residential area, Hallmark Admiral Court is a place where residents thrive. Offering a variety of award-winning care services—from residential to dementia, nursing, and respite care—residents can relax, knowing the essentials are covered with Hallmark All-Inclusive.

Whatever your hobbies, the passionate team at Admiral Court are dedicated to supporting residents to live each day to the full. Be pampered with a manicure and new hair style, find joy with a peaceful moment enjoying sensory activities or tend to the budding plants in the potting shed - spend your time your way.

There are many uncertainties that come with moving somewhere new, but Admiral Court helps to maintain familiarity by accommodating couples, and even four-legged companions where possible. The doors are always open to welcome loved ones for a fresh cuppa, family meal, or even a larger celebration. Whatever the moment, Admiral Court is there for everyone.

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Care Provided by Hallmark Admiral Court

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Cruse (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Hallmark Admiral Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,080
    • Self-Funded Residential Dementia Care from £2,130
    • Self-Funded Nursing Care from £2,300
  • (these prices are only a guideline, please contact Hallmark Admiral Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours


  • Parking

  • Private parking at the home


Hallmark Admiral Court Reviews (126)

Total of 126, showing 101-120
9.9

Hallmark Admiral Court has a Review Score of 9.9 (9.935) out of 10, based on 13 reviews in the last 2 years. Over all time Hallmark Admiral Court has 126 reviews.

Overall Experience

  • 103
  • 19
  • 3
  • 0
  • 1

Date Published

126
5
6
13
113

Review from David W (Son of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with caring nature of staff.

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Review from Amelia (Partner of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean friendly staff. Nice bright environment.

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Review from Tina P (Daughter of Resident) published on 30 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were amazing throughout and I couldn't have asked for a better place for my Dad to spend his final days. I will always highly recommend your Care home and be thankful that he got there. Thanks again

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Review from Nina B (Granddaughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is welcoming, modern and accommodating in every way. Staff go out of their way to ensure your relative is happy and well cared for. I have never doubted our decision to put my grandfather here and appreciate all that is done to make him feel at home. It is such a relief to have complete confidence
in residential care for a loved one.

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Review from S C (Friend of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find everyone happy and helpful (staff). Residents always very clean, plenty going on to keep residents busy. Food is good, our friend enjoys our company she is always involved in the activities. They have good shows on at times which we have stayed to watch.

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Review from Connie B (Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is the best we have experienced in Kent or Essex. It is bright pleasant surroundings. Residents are treated with dignity and respect. We particularly like the coffee lounge and that residents and visitors are able to mix and converse together. Staff are welcoming and friendly and patient.

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Review from Alan D (Brother of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, lovely people.

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Review from J A (Wife of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing carers - my main criticism is lack of continuity. My husband needs a lot of nursing and no sooner does a carer become really good at caring for him than they are promoted or leave and we then start again with a novice. Some carers are more skilled at nursing than others but all have been kind
and pleasant. Food - generally very nice but the potatoes, bread and pastry dishes and more red meat, green veg and fruit would be good. Rooms- nicely furnished and could be very attractive if some carers kept things tidy and made the bed soonest!

Reply from Rebekah Smith, General Manager at Hallmark Admiral Court

Thank you for your comments. Admiral Court has been holding a series of recruitment days which has resulted in us building a strong team of experienced carers and nurses who are assigned to specific teams and we are aiming for better continuity for the residents. We have extended the induction period for new team members and have increased the opportunities for training so that everyone is able to meet the needs of the residents appropriately. Our Head Chef involves residents and family in the development of new menus and always welcomes feedback and new ideas. If a resident asks for a particular meal or food item then we will do our best to prepare that for them.


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Review from Claire S (Daughter of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is quite challenging and her needs are high. She is treated with kindness and respect by all the staff at Admiral Court. The care home is spotlessly clean and the staff are all very nice. Nothing is too much trouble. The food is served in various dining rooms and the quality is excellent.
Menus are changed bi-weekly and the options are plentiful and the food is all home made. There are lots of activities/outings if residents wish to participate. Five stars!

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Review from Kim B (Daughter of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been here the staff have worked hard to settle home. Every staff member have been kind and caring and all are approachable. The environment is very nice and the general atmosphere is always positive. I'm impressed by the number of activities offered and the cleverly landscaped grounds.
I know my dad is in the best possible hands whilst I am working in London.

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Review from Christina B (Friend of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been a resident for about 18 months and in that time she has been well cared for. Our friends vascular dementia has not been too obvious and she is, with carers help, able to enjoy life and the various outings.

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Review from Anthony B (Friend of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend have been a resident for one year, so far she appears to be in good health and enjoys her situation.

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Review from Barbara W (Wife of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally I am very pleased with Admiral Court although I do have reservations with some of the contract/agency staff who do not understand individual needs quite so much.

Reply from Rebekah Smith, General Manager at Hallmark Admiral Court

Thank you for your feedback, we welcome this so that we can see where improvements can be made. We are in the process of reducing our agency team members through a sustained recruitment campaign.


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Review from Glynis B (Daughter of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mostly my mother is well cared for but our wishes are not always acted on regarding her dressing. We have noticed in her room advising "what (my mother) likes" and these are sometimes completely ignored!!!

Reply from Rebekah Smith, General Manager at Hallmark Admiral Court

Thank you for your feedback. We have now had a chance to meet with you and address your concerns in person.


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Review from Kevin L (Grandson of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always welcoming and well presented. The home is always clean and smells fresh. Carers are always friendly and caring. Sometimes a little slow to respond, however this is not an issue. The food is excellent and there is a constant supply of tea, juice and cake. Nan is happy an very well
looked after.

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Review from Caroline D (Daughter of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother feels safe, happy and secure. Home is beautiful. Staff are amazing. Gives family peace of mind that our mother is in the best place and is safe and well cared for to the standard we would provide if at home. Feels like home and we always feel welcome. If there are any issues they are addressed
and resolved immediately. Family are always consulted and included in any decisions relating to our mother and the home in general.

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Review from Alan M (Son of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident of Admiral Court for ten months and our whole family have been very impressed with the care he has received. He is treated with respect and sensitivity, due to a veteran of WW2. He is allowed to do what he wants with no pressure - stay in his room or join in on activities. He
enjoys the food and has put on weight since arriving. We hope he will stay at Admiral court in the rest of his days and continue to receive their expert care.

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Review from Josephine T (Friend of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home.

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Review from Rebecca T (Friend of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. The residents have a lot of activities to participate in if they would like to. I always am made to feel welcome when I visit. The carers spend time with residents.

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Review from Hayley S (Relative of Resident) published on 16 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, welcoming, positive and caring atmosphere, open and personalised. Facilities are light, homely and comfortable. Good links with local special needs school.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Hallmark Admiral Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Hallmark Admiral Court is calculated as follows: ( (144 Excellents x 5) + (10 Goods x 4) ) ÷ 154 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Admiral Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (26)

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Meet the Team (1)

Sue

Sue Cruse

Job Title: General Manager

Joined: 2019

I’m the General Manager at Admiral Court and have 24 years of experience in the care sector. I wake up every morning knowing that I can make a positive change in someone’s life. Our exceptional care, kindness and genuine passion make this home very special.