Manton Heights Care Centre & ABI Centre

Woodlands, Off Manton Lane, Bedford MK41 7LW
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9.7 121 Reviews
  • Manton Heights Care Centre & ABI Centre, Bedford
Manton Heights Care Home is nestled in a popular residential area of Bedford.

The home is purpose-built and offers bespoke, person-centred care for individuals with Residential Dementia needs
Manton Heights is centrally located with easy access to a wide number of recreational facilities and amenities, including a good range of shops, cafes, and restaurants, all of which are within a 5-mile radius.

If you like sports, nearby is the Bedford Blues Rugby Club, Bedford Athletics Stadium and Bedford and Country Golf Club - all within a 3-mile radius.

There is a local theatre, a cinema, garden centres, and right on the door step is Bedford Park, which is just 5 minutes away in the car.

There are also good local transport links including taxis and buses, and the train station is less than two miles away!

Manton Heights Care Centre is very proud of it's strong community links and regular involvement with local community groups, charities, schools and nurseries, churches and businesses.

The team offers a home from home experience which is tailored to each residents’ personal needs and preferences.

The facilities have been designed to a high standard using modern equipment and technologies to support daily living. The accommodation and living areas are set over two floors, and the living areas and bedrooms are decorated to a high standard using quality bespoke furniture and soft furnishings.

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Care Provided by Manton Heights Care Centre & ABI Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vera Moreira (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Manton Heights Care Centre & ABI Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,375
    • RESPITE Self-Funded Residential Dementia Care from £1,475

  • *All fee’s are based on a pre-admission assessment conducted by the team at Manton Heights Care Centre.
    Maulden Unit will be from £1425 per week based on the pre-admission assessment conducted by a member of the team.
  • (these prices are only a guideline, please contact Manton Heights Care Centre & ABI Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Manton Heights Care Centre and ABI Unit welcome visitors. Please contact the home directly for the latest visiting arrangement.


  • Parking

  • Car parking is available


Manton Heights Care Centre & ABI Centre Reviews (121)

Total of 121, showing 41-60
9.7

Manton Heights Care Centre & ABI Centre has a Review Score of 9.7 (9.663) out of 10, based on 48 reviews in the last 2 years. Over all time Manton Heights Care Centre & ABI Centre has 121 reviews.

Overall Experience

  • 90
  • 24
  • 6
  • 0
  • 1

Date Published

121
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Review from N L (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Manton Heights for putting in so much effort and time into entertaining the residents. She really is very passionate about her job and goes the extra mile.
I have found it very stressful having to put my mother into a care home but the whole team at Manton Heights
are absolutely amazing!
Thank you for all your support at what is a very difficult time.

Reply from Mark Bennett, Senior Management Team at Manton Heights Care Centre & ABI Centre

Thank you very much for your feedback regarding the move-in process at Manton Heights. I will ensure the care team are aware of this at Manton Heights Care Centre.


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Review from Helen F (Wife of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When you walk into Manton Heights you see people smiling. Everyone is friendly and keen to help. The atmosphere is calm and relaxed. The rooms are light and airy and there is a lovely outside garden area to sit in. It is comfortable and clean and informal. There is a relaxed, cheerful and respectful
relationship between staff and residents. It is easy to see that the staff really care about the residents.

Reply from Mark Bennett, Senior Management Team at Manton Heights Care Centre & ABI Centre

Thank you very much for your feedback regarding your experience at Manton Heights Care Centre. I will ensure the feedback is circulated to the team in the home.


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Review from William W (Son of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in at the beginning of July. I have only managed to visit once, but I am very impressed with Manton Heights care home. Mum is well looked after, and anything she wants or needs, she only has to ask. Fortunately, my sisters and niece live more locally and have visited often. They are
also very impressed, and it's a great weight off our minds that Mum is getting such a high level of care. The building is modern and well maintained, the staff are friendly, helpful and efficient.
Mum has her own room with an ensuite, with a nice view out of the window. The meals are very good with a variety of choices at every sitting.

Reply from Mark Bennett, Senior Management Team at Manton Heights Care Centre & ABI Centre

Thank you for your kind review of Manton Heights Care Centre - I have passed on your feedback to the care team and General Manager.


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Review from D H (Son of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would be good if you would answer the door to allow visitors in. Came at 11am and rang the doorbell for approx 10 minutes.
Wonder why you feel that is something that is acceptable. Still, it’s not as though, this is a highly paid-for service.

Reply from Abigail Draper, Customer Relations Team at Manton Heights Care Centre & ABI Centre

On this particular day there were family and friends events going on throughout the home, including entertainment which we believe may have held up the door being answered on this occasion.
We would very much appreciate the opportunity to discuss your review further in person to enable our service to continue to grow.


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Review from Ainsley P (Son of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and building are the best - thank you for looking after Mum for us.
The staff arranged a birthday party for Mum; it was lovely, and we all enjoyed ourselves.
The parking is very handy too.
After the care provided, Mum can now return home.

Reply from Mark Bennett, Senior Management Team at Manton Heights Care Centre & ABI Centre

Thank you so much for the wonderful feedback regarding your mother's birthday celebrations. I will ensure this feedback is passed on to the team at Manton Heights Care Centre.


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Review from L M (Granddaughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to one lady for being so involved with my grandmother's birthday and for being such a positive and uplifting spirit. All of the staff got involved and ensured everyone had an enjoyable time.

Reply from Mark Bennett, Senior Management Team at Manton Heights Care Centre & ABI Centre

Thank you very much for your feedback - I am so glad your grandmother had an enjoyable time. I will ensure the feedback is passed onto the Manton Heights Care Centre Team.


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Review from Lauren M (Granddaughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place, my kids absolutely love coming to visit their great nan as it's so welcoming here. The activity lady is wonderful, always happy/bubbly and always finding something for people to do and keeping the residents and visitors busy!

Reply from Mark Bennett, Senior Management Team at Manton Heights Care Centre & ABI Centre

I would like to thank you for your review regarding your experience at Manton Heights Care Centre. We take all feedback seriously and I will ensure this is passed on to the care home team.


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Review from Caroline B (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Manton Heights Care home with a diagnosis of Alzheimer's disease, she found it difficult to get used to a new place. But with the help of friendly staff making her feel comfortable after a while she felt secure and at home. I felt good knowing that my mum was safe, secure and busy participating
in the activities that she enjoyed doing.
On behalf of my mum, I want to say thank you for all the care and support you gave to my mum and my family.

Reply from Abigail Draper, Customer Relations Team at Manton Heights Care Centre & ABI Centre

Thank you so much for taking the time to leave your review and your wonderful comments.


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Review from Adam M (Son of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If someone you know has just been admitted to Manton Heights Care Centre & ABI Centre for rehabilitation please rest assured they are in very safe hands.
My mum was transferred here 3 months ago after suffering a life threatening stroke leaving her with extremely limited movement and speech.
Since
then the rehab team have put her through a regular routine of cognitive therapy, speech therapy, occupational therapy and physiotherapy which has seen her go from strength to strength.

Reply from Abigail Draper, Marketing Manager at Manton Heights Care Centre & ABI Centre

Thank you so much for taking the time to leave a review on carehome.co.uk. It is always lovely to receive such positive feedback and something we will be sharing with the team. It's good to hear the views of family and loved ones so that we can continue to strive to offer the best service we can. We are really pleased that your mum has improved so well and wish you all the best for the future.


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Review from T S (Respite Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found my stay in Manton Heights to be most critical in getting me back on my feet and well on the way to becoming fully independent. After traumatic surgery by specialists at NHS Abden Brookes. I found all aspects of Manton Heights with regard to post-operative care and treatment to be very professional
and highly satisfactory.

Reply from Abigail Draper, Customer Relations Team at Manton Heights Care Centre & ABI Centre

The team at Manton Heights ABI Centre very much appreciate the time taken to leave a review and also your positive comments.


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Review from Christine D (Niece of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff enough for the care they give to my aunt. She was really poorly when she moved in but in just a few weeks they have her medication all sorted and it's given on time. My aunt, who is almost fully blind and was struggling to get around, can now walk well with a frame, each time I
have visited (unannounced) my aunt is in her own clothes, very clean and just looking so well. The staff speak to the people in their care with such dignity and respect, it is a comfort to all the family knowing that my aunt is well cared for and in a safe place. Thank you to all the staff.

Reply from Abigail Draper, cu at Manton Heights Care Centre & ABI Centre

Our values at RCH are Respect, Care and Honesty and it's lovely to hear feedback from loved ones which illustrates that. Thank you for taking the time to leave such a lovely review about the service and team at Manton Heights.


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Review from Jane C (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father moved in earlier this year and we are now on the third manager, I really hope this one stays!
Most of the staff are friendly, but there are times when I feel I can not ask questions because they are always busy.
The food always looks nice and the staff have been kind enough to offer me some.
The entrance is warm and welcoming and the rooms and communal rooms are very clean. My only complaint is there are not enough activities and my dad spends most of his days in his room.

Reply from Angela Reynolds, Lifestyle Manager at Manton Heights Care Centre & ABI Centre

Hello Jane, I am saddened that you have not witnessed your dad enjoying our activities at Manton Heights. I am the new regional group lifestyle manager and will ensure that the Manton lifestyle team, through speaking to your dad, put together a programme of things he likes to do, his hobbies/pastimes etc he enjoys and also would be happy to be engaged with as a group activity.
We want Dad to have a fulfilling day and we will do everything possible to make that happen.
You may contact me through the RCH website care@rchcarehomes.co.uk should you wish to talk to me in more detail.


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Review from Colin E (Brother-in-law of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law moved to Manton Heights just after her Birthday and missed her Birthday treat, usually a Chinese meal.
We had a lovely evening in the cinema room with a Chinese takeaway for my sister-in-law. Many thanks to one member of staff, in particular, for arranging the drinks and a cake for
the Birthday girl.
The carers are very patient with the residents and it was good to chat with the dementia ambassador.

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Review from Victoria D (Niece of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has recently moved into Manton Heights Care Centre due to her dementia becoming difficult to manage at home. One member of staff, in particular from the home, has been so helpful in explaining everything to the family and making the transition easier for us.
The staff are so friendly and
when my auntie is challenging, nothing is too much trouble for them. I would highly recommend this care home. Thank you to all the staff

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Review from Patrick B (Respite Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy at Manton Heights.
I had a very good experience.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you for your feedback, Patrick. It was a pleasure working alongside you, we hope you are getting on well at home.


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Review from J M (Husband of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care. Must be one of the best.
Well managed with an excellent manager and excellent team. All work together and know what other people in the teams are doing.
Well managed speech/occupational therapy rehab.
Really is an excellent centre, so happy my wife went there - very lucky.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you for your feedback J M, It was a pleasure to work alongside you and your wife. We hope she is getting on well at home.


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Review from J M (Wife of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff were very helpful and supportive putting my husband's needs first. The rehab was excellent.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

It was a pleasure working alongside you and your husband. Thank you for your feedback. We hope your husband is doing well at home.


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Review from Peter R (Son of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Manton Heights Care Home for over 4 months and only left as he came to live with us. Choosing a care home is very difficult but we were so lucky we chose Manton Heights. Although my father did not want to go into the home for respite care, he very soon changed his mind once he was
there. The rooms are a very good size and the layout of the home has been well thought out. However, the main reason both my father and I think so highly of the place is due to the staff. They are all very special people who really care about their work and the residents. My father made many friends in the home and still talks about them a lot. I cannot fault the care my father received whilst at Manton and have a great deal of respect for the hard work, kindness, patience and professionalism shown by all levels of staff in the home.
Both my father and I have no hesitation in recommending Manton Heights.

Reply from Samantha Humphreys, General Manager at Manton Heights Care Centre & ABI Centre

Thank you so much for your kind words.
I will ensure that all staff are made aware.
We hope Dad is well and please keep in touch.


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Review from Jo C (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to place a loved one in a care home is huge and, to say the least, a very daunting one. I have found all the staff at Manton Heights, from domestic staff all the way up to the management team, to be extremely respectful towards my mum. The staff have worked extremely hard to make sure that
all of my mum's complex needs are met whilst showing high levels of compassion, patience, and a desire to create a safe environment where she feels valued as a human being. As a relative, I feel that any concerns I may have are always listened to and acted upon. Huge thanks to all the staff at Manton Heights.

Reply from Samantha Humphreys, General Manager at Manton Heights Care Centre & ABI Centre

Thank you for your review of Manton Heights.
I will ensure that your kind words are relayed to all staff.


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Review from Karen C (Daughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Manton Heights from hospital on the Monday 7th February 2022 for end of life.
What a wonderful home. The home, the staff and the manager could not have done any more for my mother or my family. My mum is still with us. The manager has let me and my sister stay with my mother the
whole time. Continually asking if we need anything. Bringing us food tea and coffee. The care of my mum is outstanding. Always caring for her. The staff, before they leave, alway make sure they come to say goodbye at the end of their shift. If my mum was well enough to go into a care home I would definitely choose Manton Heights.

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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for Manton Heights Care Centre & ABI Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.663 for Manton Heights Care Centre & ABI Centre is calculated as follows: ( (418 Excellents x 5) + (100 Goods x 4) + (14 Satisfactorys x 3) + (14 Very Poors x 1) ) ÷ 546 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manton Heights Care Centre & ABI Centre is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (2)

Vera

Vera Moreira

Job Title: General Manager

As the General Manager of Manton Heights Care Centre, Vera brings a wealth of experience in care. With a deep-rooted passion for providing the highest standard of support, Vera is dedicated to ensuring residents receive not just care, but respect, dignity, and love.


As a Registered Nurse, Vera has spent her career committed to improving the lives of those in her care. Her expertise extends beyond traditional healthcare—she also served as a medic in the Portuguese Air Force, where she honed essential skills in discipline, teamwork, and decision-making under pressure. This unique experience has shaped her leadership style, enabling her to lead with both empathy and efficiency.


For Vera, managing a care home is about more than just providing support—it’s about creating a nurturing and inclusive environment where residents feel valued and fulfilled. She takes pride in fostering a team-oriented culture, continuously seeking innovative ways to enhance well-being and the overall resident experience.


"Every day, I am inspired by the resilience and wisdom of our residents, and I am honoured to play a role in enhancing their lives with dignity and joy." –


Sian

Sian Hughes

Job Title: Lifestyle Lead

Joined: 2022

Sian Hughes, Lifestyle Lead at Manton Heights Care Centre, is dedicated to creating meaningful and engaging experiences for residents.
With seven years in care, she started as a Community Support Worker before progressing to senior roles.
Sian joined the Manton Heights family as a Senior Rehab Assistant at the ABI Unit nearly three years ago. In February 2024, Sian moved to the role as Lifestyle Lead for Manton Heights Care Centre.
She completed her D.O.V.E.S dementia training in June 2024, further enhancing her skills.
Sian loves her role, leading a supportive team to bring joy to residents’ daily lives. She values the strong family atmosphere at Manton Heights, where staff, residents, and families support one another.