Review from J F (Niece of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience

Auntie attended the care centre for respite after a fall resulted in a broken collar bone. During her 2 weeks stay, Aunite was well looked after and enjoyed chatting to staff.
We appreciate staff are extremely busy but an hour induction would have been helpful as we didn't really know what to expect.
A

big thank you to one member of staff for making my auntie laugh, the best medicine.

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Review from S L (Son of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience

My father spent 14 days in isolation following his discharge from a COVID ward whilst in hospital. He was very well looked after. Now he can move about the facility without restriction, he is enjoying the food and dining with others.

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Review from I D (Son of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience

After a sudden change in her circumstances, my mother spent some time in the ABI unit at Manton, and benefited from the care and therapy they provided. While Covid has made access for relatives difficult at times I was very satisfied with the communication I received from the unit - quick responses

in 'office hours' and on the one occasion required, a phone call out of hours. The unit is on a homely scale and my mother had a large, self-contained room with a view over the countryside.

The care and dedication I could see the team gave to her was massively reassuring to me at such a difficult time, most importantly she was treated with full dignity and compassion throughout. My mother has clearly benefited from the work the team at Manton did with her, smoothing her ongoing care journey. On my visits, she had nothing but praise for the staff who looked after her and the same goes for myself.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you so much for this lovely feedback, it was a pleasure to work with your mum and we all wish her the best in her ongoing journey and recovery.

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Review from Gill E (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience

My father came into Manton Heights on 1st December 2021. My sister and I have seen a remarkable change in Dad. He chats much more and has banter with the staff, something we have not really seen before. He loves the food! He looks healthier and has made friends with who he spends mealtimes with. Staff

are all lovely and accommodate phone and video calls when we can't visit. Very clean, pleasant surroundings.

Reply from Robi Chowdhury, Senior Marketing Officer at Manton Heights Care Centre & ABI Centre

Thank you so much for your review, we are glad Dad is enjoying his time with us.

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Review from K C (Granddaughter of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience

The care received for my nan is unbelievably amazing. She came here for end of life, if she was well enough and we had to pick a home this would be at the top of the list. The carers at Manton Heights go above and beyond for every single family member that have been constantly checking Nan and family

are OK and to see if we need anything food or drinks.
Couldn't recommend enough. Thank you.

Reply from Samantha Humphreys, General Manager at Manton Heights Care Centre & ABI Centre

Thank you for your review.
It was a pleasure to care for your relative and meet you all.

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Review from Adrian G (Godson of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience

I have been pleased with the care my relative has received whilst at Manton Heights ABI unit, particularly during the tricky time of managing the COVID 19 pandemic.

I would make 2 observations that could be improved:

1. There is no way of ringing the unit outside week day office hours and this

is a problem (particularly relating to point 2)
2. My relative was taken to the local A&E on 2 occasions and I was not told. On the first occasion I had a phone call from the A&E department direct asking me to come and pick him up and take him home! I was then unable to reach ABI and confirm the details of his discharge and was only able to get to the bottom of it all by pulling rank with A&E (I am an NHS consultant) and getting to speak to their doctor. I would suggest that next of kin is informed about going to A&E as a routine, partly as movement to A&E identifies a deterioration in medical condition.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you for your feedback Adrian. In regards to your feedback about the phone and admissions to hospital I will certainly address this. When someone is admitted to hospital we do always try to notify next of kin and our paperwork is sent with the patient, therefore unsure why they called you and not us as that is usually the case. We really appreciate the feedback and we enjoyed working with your relative and wish him all the best in the future.

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Review from Christine M (Daughter of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience

Our mum was sent for an assessment from hospital. It was out of our area. Mum went downhill so quickly here, mainly due to lack of staff I think. We were only able to visit once then it had a sickness bug so we never saw Mum for 9 days. The shock we got was so distressing. Dementia was to blame for

Mum's death but had she been nearer, we could have visited every day.

Reply from Samantha Humphreys, General Manager at Manton Heights Care Centre & ABI Centre

Firstly, we want to again send our condolences on the loss of your beloved mother. We take seriously all of the feedback we receive and treat the information with respect and dignity, and will use this as an opportunity to develop our services further.
Thank you for reaching out to us with your concerns, we would welcome the opportunity to speak with you to answer any of the questions you have raised.

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Review from Jeanette D (Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience

I spent 4 weeks at the centre. I found the staff and management very helpful. I was treated with dignity and also as an individual. The food was excellent and the facilities and room was generally very good. I progressed quickly on my individual care plan and I am grateful for all support given.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you for your feedback, so glad to hear you're doing well.

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Review from Anna R (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience

All very friendly. Rooms large, staff excellent and always make time for a chat. Cannot fault it so far, lovely garden room, lovely view looking out over Bedford, loads of parking. All in all a very good facility.

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Review from Leonard P (Respite Resident) assisted by family/friend published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience

Very good helpful staff.

Reply from Rose Bradshaw, Unit Manager - Acquired Brain Injury Unit at Manton Heights Care Centre & ABI Centre

Thank you for your feedback Len, it was a pleasure to work with you and we wish you all the best in your ongoing rehabilitation at home.

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Review from Fiona M (Stepdaughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience

The last few times I have visited, I have been very pleasantly impressed by the positivity and care taken by a particular member of staff towards my relative. She is thoughtful, kind and has got to know my relative, which has caused such happiness. The activities recently involving a local school choir

was such a big hit, and the presence of Bella the Labrador brings joy and excitement.
Thank you. May these types of activities continue with the amazing input from the staff that enables it to happen.

Reply from Robi Chowdhury, Senior Marketing Officer at Manton Heights Care Centre & ABI Centre

Thank you so much for your kind words, Fiona. We love what we do here, and we feel like we are working with our own family and taking care of them as such. We also love doing all the activities that you will see more of, especially around Christmas.

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Review from S W (Regular Volunteer) published on 29 October 2021
Submitted via Website • Report

Overall Experience

A wonderful wonderful home with an excellent team who genuinely care about what they do! The staff are always willing to help and the communication is great. It’s a rewarding place to work and will stick with me forever.

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Review from Angela C (Wife of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience

My husband received very good care from all the staff at Manton Heights ABI Centre after his recent stroke. He was encouraged to be positive about the future and given every assistance to achieve this. He made really good progress with all the physiotherapy he received.

Reply from Robi Chowdhury, Senior Marketing Officer at Manton Heights Care Centre & ABI Centre

Angela, gthank you soo much for your review and comments.

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Review from John L (Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience

I was transferred to ABI on discharge from hospital for stroke rehabilitation. The modern premises are kept spotlessly clean by the housekeeping staff. Individual en-suite rooms make ablutions much easier. Care team not only look after daily needs very well but will always find time to meet individual

physical or social/emotional needs. The centre has a very experienced physiotherapy team who do a great job taking clients through a phased recovery. Psychotherapy sessions are available to help with the mental and emotional effects of a stroke. For those whose speech was affected, there are also speech therapists. There is a screened garden and activities are available as clients progress. Meals are good quality, generous and tasty. Squash and beverages are always available. Although there are some restrictions due to Covid, family and friends are permitted to visit in adjacent accommodation or "window" visits. All staff wear PPE at appropriate times.

Reply from Mark Bennett, Senior Management Team at Manton Heights Care Centre & ABI Centre

Thank you for your review of the ABI unit. The team are very proud of their service and we will ensure this feedback is passed on to the team.

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Review from Arthur D (Respite Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

Well looked after by staff and management throughout my stay.

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Review from Rosalind C (Daughter of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience

My father was admitted to the ABI unit for rehabilitation following a stroke. He was treated with kindness and respect. He improved dramatically with all the specialist help provided. We, as a family, were also supported and assisted through a very traumatic time, and are very grateful for all the help

we have been given. Heartfelt thanks go to all the staff at the ABI unit.

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Review from Paul C (Brother of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience

My sister was admitted to the ABI centre after being diagnosed with Alzheimer's in February and suffering a stroke in April 2020. From day one, the care given by all the staff has been outstanding. They have treated my sister with great care, understanding and dignity. I will always remember the support

they have given her and our family. I could not have asked for any more from them. Thank you.

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Review from Ann (Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

To my dear friends in Manton Heights Care Centre & ABI Centre. This is a belated thank you for the wonderful care you gave me to get back on my feet. While I have been at home, I have managed to get back to my studio to put myself through a dance class, not yet Royal Ballet standard but getting there

slowly. I could not have done this without you all. Thank you so much for all your patience and constant encouragement. I miss you terribly and look forward to seeing you all again soon.

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Review from A O (Sister of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience

My sister was admitted to the ABI following a stroke which had left her critically ill and very limited use of her right side and had affected her speech and memory. From the outset, a pathway for recovery was clear with all ABI staff providing knowledgeable care at an extremely high standard - the

emphasis was always on supporting my sister to regain movement and to promote her independence. Staff were all very friendly and always on had to support and advise us as a family as we also supported her, helping with advice and information. ABI has maintained to a very high standard of hygiene and cleanliness; the meals were excellent, and the facilities for both physical and cognitive rehab were appropriate for supporting a range of needs. My sister remained at the ABI for around two months, and I am certain that she wouldn't receive the intensive input that she had there. We will always be grateful for the care, kindness and professional support that she received there. Thank you.

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Review from L H (Granddaughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care for my grannie. In difficult covid circumstances, she received loving support from staff and end of life care. There was one member of staff, however, who was unpleasant to my grandmother but it was dealt with, and the staff moved to another area.

Reply from Mark Bennett, Head of Sales and Marketing at Manton Heights Care Centre & ABI Centre

Thank you for your review for Manton Heights Care Home - we value all types of feedback whether it be positive or constructive to improve our services for the residents.

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Manton Heights Care Centre & ABI Centre

Care Provided by Manton Heights Care Centre & ABI Centre

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Funding & Fees Guide for Manton Heights Care Centre & ABI Centre

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