Review from Heather H (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been in Manton Heights for nine months. I have visited mostly three times a week. I have been very impressed by the care given to my mum. The staff have all been wonderful and to the later stages of my mother's life have treated her with such kindness and dignity. She was always clean

and well dressed. Her room was comfortable and clean. I was very pleased that I choose Manton Heights as the care home for mum.

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Review from Alison G (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

My mum has been at Manton Heights for over a year now, and I wanted to commend the manager and his wonderful team. Most notably the new unit manager and has always been there for any queries in these recent stressful months with Covid-19, as has the manager who makes the time to pick up the phone and

deal with any queries. All the team go above and beyond in their roles, and there is a genuine feeling of care and respect for all residents and staff alike. Almost every day, I had a lovely call or voice message from the lady who heads reception, to let me know Mum was doing well that day. Three ladies, in particular, are always there to help Mum through any difficult times, and call me to help calm Mum on the odd occasion she is feeling distressed or confused. To have had no cases of Covid-19 in the home throughout this time has been a major achievement, and I am sure all the families of the residents can't thank you all enough!

Reply from Jasmeet Rai, Associate Director at Manton Heights Care Centre & ABI Centre

Thank you so much for your lovely feedback, we'll be sure to share it with our team as we know how much it will mean to them that their support has helped both your mum and yourself during these challenging times - we aim to support not only our residents but their families too.

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Review from Patsy F (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been at the home now for 3 years. In this time she has been cared for by the staff in a very caring and respectful way. Recently a new manager has taken over and has made a good few changes to the running of the home and I have to say they are for the better.

Reply from Jasmeet Rai, Associate Director at Manton Heights Care Centre & ABI Centre

Thank you very much for taking the time to leave a review, your feedback is invaluable to both any potential families who are looking for a care home and to us so that we can learn and continue to strive to provide the highest quality of care.

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Review from D S (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

I wanted to praise a member of staff who this past weekend went above and beyond her normal duties. She professionally and enthusiastically supported my family to clean a room (carpets) so that my mum could change rooms on the return from hospital following a fall. The staff knew that Mum was due to

move to the higher dependency, but the room had not been deep cleaned. This member of staff rolled up her sleeves and helped make it happen.
I don't know if I would recommend at present, but Manton Heights is under a new manager, who seems to be making some positive changes to improve the care and facilities.

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Review from Don J (Father of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

My daughter, aged 52, has been treated in an overall manner by all staff involved with total compassion and dignity. We as a family wish to state that 100% care has been given. Many, many thanks to all staff and premises are excellent.

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Review from Rosina J (Mother of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

All the staff are excellent.

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Review from T W (Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience

Not what I was lead to believe - I was informed it was like a hotel. Food is disgusting - OK if you like herbs (loads of them). Even when it is OK, such as Sunday lunch, they have run out of meat. Not always an evening drink given.

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Review from N B (Granddaughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience

Fantastic care was given in my grandmother's final months. The environment is clean and tidy.

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Review from L C (Daughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience

The whole family would like to thank the staff at Manton Heights for the wonderful care they gave to my father over the last 11 months of his life. His mobility was becoming severely limited, due to arthritis, so he agreed that he should move to the home to be closer to me. We all noticed that he became

so much more relaxed when he settled in, which was wonderful. He always told us that the staff treated him with dignity and told his friends that he was pleased he had moved, which was obviously a comfort to us. He got to know many of the staff very well and he enjoyed their company. It was wonderful to have him living so close to me and many family members were able to visit for coffee and a chat He was very frail when he moved into the home but we enjoyed much quality time over the last months of his life. I would highly recommend the home; it has a wonderfully calm and caring environment, excellent staff, was always very clean and comfortable with good food, the laundry and maintenance services were most efficient. We could all relax in the knowledge that my father was perfectly content and being very well looked after.

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Review from F L (Daughter of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience

If it has been possible to give the staff a score of more than excellent we would have done so. My mother was treated with dignity and respect throughout her stay in what was a very caring environment. I have no hesitation in recommending the Manton Heights Care Centre.

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Review from Philip J (Husband of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience

A well-run care home in a purpose-built building. From day one the management and staff co-operated with our family to ensure the well-being of my wife. They consulted us on her likes and dislikes and gave frequent reports on the state of health and progress. It only took her a few days to settle in

and enjoy the care given and it was only her sudden and unexpected death which ended her stay.

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Review from Pat M (Sister-in-law of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

I would even recommend myself for a place at Manton Heights if or when needed or any of my relatives or friends.
She was in Coulton and I can not fault the staff or assistants day or night or the administration and office staff, wonderful caring people.

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Review from Christine P (Daughter of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience

I have had the hardest few months of my life.... my dad has Alzheimer’s diagnosed in 2013, last year he was unable to continue living independently so he moved in with me. I could not cope and was at my wit's end. I felt ashamed and useless. I had no choice but to look for residential care.
I met with

the Manager and he was so supportive, I’m not ashamed to say I cried all over him. He assessed my Dad, he was wonderful with him. The manager left and my Dad said 'well he was nice'!! He has not said that about anyone for ages.
He moved to Manton Heights and I cannot describe how much support we have received, the staff are amazing with him. He’s like a different person when he’s there. I’m not sure how they do it but they do thank you to each and every one. I know our family is extremely lucky to have your support.

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Review from K S (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience

I can't recommend the facility and staff at Manton Heights enough.
The care, respect and dignity they provide ae top quality, without exception, they are always happy to talk to family and friends about anything. Very supportive at what was a very difficult time to the family. My only request would

be for more activities for those who are still wanting to be active, gardening, walking, card games, craft, sewing, painting, bowling and swimming.

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Review from R R (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

My father is in Manton Heights. His care is excellent, he is always treated with respect and dignity.
His room is comfortable and well appointed and all the staff are caring, thoughtful and considerate.

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Review from James B (Son of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

The service is always first class. I am reassured that my mother is cared for in the way I would want.
The staff are attentive. The rooms and building are clean I am very happy with the service.

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Review from V T (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience

Before Dad entered the home, we found staff to be very friendly. On entering the home, Dad was made to feel at home straight away.
Staff were on hand to assist him if he needed help. They treated him as if he had been there a long time.
He took up residence on 15th April 2019.

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Review from Becky (Daughter of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience

Our mother (who has dementia) has lived at Manton Heights Care Centre for over 3 years and during the earlier part of that time, the quality of the care was variable. More recently, under a new management team, we have seen improvements in both the overall level and the consistency of care. We feel

our mother is known to the staff as a person. They have a good understanding of her needs and make adjustments as her condition progresses. They have given a lot of time to our family - supporting 2-way communication of thoughts and ideas about mum's care. It is a very open environment in terms of relatives visiting. The lounge & dining areas have been redecorated recently and are light, bright and comfortable with new furniture. A good range of activities are provided for residents. As relatives, it does take some time to appreciate the very demanding nature of the task of providing care for elderly people with dementia. Though more expensive than we would like, we deem the Manton Heights Care Centre to be doing a good job. Thank you

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Review from Jessica G (Granddaughter of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience

My grandfather has been in the loving care of Manton Heights Care Home since July 2015. The care and compassion from all of the staff within the home, at all levels, has been second to none.

Grandad was cared for by the staff at the home over the last few days of his life. We were able to stay with

him all day and night at his bedside, and both the day and night staff were amazing, they treated my grandad with respect and dignity throughout and were always checking to see if we were ok and if they could get us anything. I could really see how much they all cared for my grandad, as so many of them expressed how much they were going to miss him and the memories they have shared.

Lastly, thank you to each and every member of staff at Manton Heights for your care, compassion and support throughout such a sad and difficult time for our family. We are indebted to Manton Heights for the excellent care we have received and would recommend them to anyone needing care beyond the family.

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Review from V W (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience

Having arrived in September and after not being cared for properly at another care home, my Mother has settled in very well at Manton Heights. The standard and comparisons between the two homes are very noticeable. The proactive manager and his team are very friendly, caring, helpful and approachable.

The level of care and kindness they show to all residents, not just my mother, is exceptional. Communication is excellent and regular relative meetings are held. My mother's room is bright, clean and airy. The dining area is very well laid out in restaurant style when in use and there is a lovely separate lounge, which has recently been refurbished. There are activities for those who wish to join in and an on-site hairdressing facility.

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Manton Heights Care Centre & ABI Centre

Care Provided by Manton Heights Care Centre & ABI Centre

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Funding & Fees Guide for Manton Heights Care Centre & ABI Centre

Facilities