Mill View

Sunnyside Close, East Grinstead RH19 4QW
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9.9 109 Reviews
Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.

Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.

Residents are encouraged to carry on enjoying the hobbies they love, and many discover new interests or just enjoy getting to know other residents through the regular individual and group activities organised by the lifestyle team.
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Care Provided by Mill View

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Trish Banks (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,816
    • Self-Funded Residential Dementia Care from £1,906
    • Self-Funded Nursing Care from £2,056
    • RESPITE Self-Funded Residential Care from £2,026
    • RESPITE Self-Funded Residential Dementia Care from £2,117
    • RESPITE Self-Funded Nursing Care from £2,266

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mill View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mill View Reviews (109)

Total of 109, showing 1-20
9.9

Mill View has a Review Score of 9.9 (9.897) out of 10, based on 18 reviews in the last 2 years. Over all time Mill View has 109 reviews.

Overall Experience

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  • 28
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Date Published

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Review from J H (Brother of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to Mill View by Elizabeth's home carer. We dropped in unannounced and we were met and welcomed straight away. Reception controlled the entrance doors and first impressions were of a bright, cheerful and clean reception area. and lovely cafetoria.
A management team member met us,
listened to our needs and immediately gave a full rundown of the care home followed by an inspection of the facilities and bedrooms. We felt very much at ease and were impressed by the demeanour of all the staff. Everyone greeted us with smiles and there was a genuine relaxed and happy feel.
The bedroom was a good size, clean and well decorated with a good sized en-suite attached with a good countryside view. The dining room was in full swing and there was a selection of delicious looking meals. The lounge and dining rooms had large windows with lovely views of the country setting. There was always some sort of entertainment or event going on.
All the patients looked clean and settled. We knew straight away that Elizabeth would be well cared for and would feel at home and I had no hesitation in choosing Mill View for my sister's care.

Reply from Beverly Jordan, Home Manager at Mill View

Hi brother Of Resident, thank you very much for taking the time to leave us feedback about your experience.
At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Your sister was a pleasure to care for.
Thank you for your time.
Many thanks from the Mill View team


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Review from B M (Friend of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely visit to see my very dear friend! Great to have the Cafe Shop for a coffee with my friend - all staff made me feel very welcome! Lovely Lady playing the harp which was is nice to hear and made everything feel very relaxed! The 'Happy Hairdresser' was chatting kindly to the residents and
she individually did their hair! Can't think of a nicer place to be if you have to be in Care Home. Nice lot of activities for residents too.

Reply from Beverly Jordan, Home Manager at Mill View

Hi friend Of Resident, thank you very much for taking the time to leave us feedback about your experience.
At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from S M (Cousin of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a relief to know my relative is safe + well looked after 5 years of struggling to support him.
The team go the extra mile + have even helped him set up a fish tank + care for the fish.

Reply from Beverly Jordan, Home Manager at Mill View

thank you very much for taking the time to leave us feedback about your experience.
At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks the Mill View team.


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Review from H P (Daughter of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View has provided excellent care to my mother since she arrived last April. The care and support she has received has been second to none and it has given me, my father and the rest of our family, peace of mind in the knowledge that my mother is comfortable, safe and happy. The staff, at all levels,
are fun loving whilst displaying a very high degree of professionalism and a full understanding of what excellent caring and safeguarding really look like. During my frequent visits to my mother, I regularly see staff show empathy to the residents, recognising their different needs and often going the extra mile to make a difference to the residents' experience in Mill View. I can't recommend Mill View enough!

Reply from Beverly Jordan, Home Manager at Mill View

Hello thank you very much for taking the time to leave us feedback about your experience.
At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you from the Mill View Care UK team


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Review from Nick B (Son of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last 18 months at Mill View. I can honestly say that my family and I were blown away by the level of care, professionalism, expertise and compassion that all the staff displayed, pretty much all of the time.
When we know there is a 'crisis' affecting the industry, it is a pleasure
to be able to write a positive review. I'm not quite sure how the leadership at Mill View constantly maintain an inclusive culture, but they do.
Thank you to everyone for the care you provided and environment you created for Mum.

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Review from A C (Respite Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Mill View. I stayed for 2 weeks respite care. The staff are caring and the attention given is excellent. There is a wide choice of tasty meals. The coffee shop and lounge area at the entrance makes a pleasant welcome for visitors and residents.

Reply from Beverly Jordan, Reviews Team at Mill View

Thank you very much for taking the time to leave us feedback about your experience. At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from P M (Husband of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a huge relief to know that my wife is in safe hands. As previously main carer for her I was responsible for her many falls and Mill View has restored my well-being as well as my wife's. Mill View staff have gone far beyond their duties and shown extreme kindness, patience and tenderness.

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Review from Lisa M (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Mill View for 4 weeks but he has settled in really well. It's a lovely place, spotlessly clean, nice room with a garden area. Very friendly staff who obviously offer a high level of care to the residents.

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Review from Niamh L (Granddaughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad really likes it here. All of the staff are very friendly and attentive. I feel happy leaving him with the care here. All of the facilities are very good and everywhere is very clean.

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Review from Rosie T (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with our initial experience of Mill View. The staff are so friendly, willing to help and willing to listen to any concerns. The home itself is airy and bright, unlike other care home we visited. Mum's room is well appointed with a little patio area she will be able to sit outside in warmer
weather. All of the visitors Mum has had have contacted me to say how lovely Mill View is and how much more relaxed she seems to be. We have already been very confident in recommending Mill View to a friend who has been searching for a good care home for their elderly parent.

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Review from Danny H (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came/chose Mill View as his home for the last five years. He lived downstairs for the first couple of years but sadly, started to develop dementia after having a minor stroke and had to move upstairs for more personal care. My dad absolutely loved it at Mill View and always told me how wonderful
the place was and how happy he was. He sadly passed away two weeks ago at the age of 92 but the staff were amazing, as always, to the very end.

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Review from Linda S (Daughter of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my mother passed away in December 2023 at Mill View Care Home. I cannot thank the staff enough. They were all so supportive and showed the utmost respect. Whilst my mother was alive she enjoyed all the wonderful facilities on offer. She was cared for with such kindness and professionalism.
As a family, we were very impressed, so grateful to have found such a well-run care home.

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Review from Lynne B (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having reviewed five homes in the area, we opted for Mill View and have not been disappointed. The level of care is excellent and the staff strive to make the residents feel relaxed and welcome. There is a full schedule of activities for all residents should they wish to partake and encourage them to
do so. The menu is varied and prepared to an excellent standard. In short, I feel we chose well and dad has settled in well. We made the right choice!

Reply from Beverly Jordan, Reviews Team at Mill View

Hi Lynne, thank you very much for taking the time to leave us feedback about your experience.
At Mill View Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Andy S (Son of Resident) published on 10 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend Mill View more highly. The care and attention given to our mum during her just over five years stay was excellent. We had the peace of mind that she was being well looked after and we were kept well informed of any changes to her routine or health. The staff are all very friendly
and attentive.

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Review from K R (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would wholeheartedly recommend Mill View Care Home. Following the unexpected death of the main caregiver, I needed to find a care home for my mother, who has multiple health issues including Alzheimer's. Mill View's staff were wonderful during this difficult moment for my family, taking the time to
explain the steps to follow and making sure the home was the right fit. My mother was able to get settled very quickly. The room and bathroom facilities are excellent, the staff are extremely helpful and caring, the mealtimes are well-organised and my mother particularly enjoys the cakes. An excellent care home that I am happy to place my mother in and visit.

Reply from Beverly Jordan, Reviews Team at Mill View

Hello, thank you very much for taking the time to leave us feedback about your experience.
At Mill View Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from J C (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father, who had dementia was well looked after during his stay. Staff were very patient and kind, especially in his last week of life.
Thank you.

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Review from R H (Friend of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very comfortable for its residents, and the carers are excellent.

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Review from E D (Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for several months and have found the staff consistent in their excellent range of care. I am particularly impressed by the interest they take in my hobbies, all of which adds to the comforting sense of community that exists here. I have absolutely no regrets about selling up
to come here, having shed the sometimes onerous tasks of house ownership.

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Review from J E (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential care home is well managed, staffed by enthusiastic and well-trained staff, clean, safe and responsive and supplies excellent residential care within a modern building some fifteen minutes walk from the centre of East Grinstead. Rooms are somewhat larger than average for the area and
incorporate an en suite wet room. The activities for residents are well-organised and varied. The lounges, gardens, cinema, dining room, coffee shop, cleaning, individual care, hairdressing, podiatry, opticians and dentistry services are all excellent.
Probably the key to the quality of care is the philosophy that the staff come in to work in the resident’s own home, and this translates into really imaginative and consistently high-quality care.
Recommended.

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Review from L C (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All the team have shown amazing care, patience and understanding during an initial challenging settling-in period with my mother. She is now happy, safe, very well fed and more active than she was ever able to be at home. A huge relief for all the family.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Mill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Mill View is calculated as follows: ( (191 Excellents x 5) + (22 Goods x 4) ) ÷ 213 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

Top 20 Large Care Home Groups 2025

Recipient: Care UK

Date: Friday 31 Jan 2025 More details

The National Care Awards finalist

Recipient: Care UK

Date: Monday 09 Sep 2024 More details

National Association of Care Catering Awards finalist

Recipient: Care UK

Date: Wednesday 21 Aug 2024 More details

News (108) & Events (0)

News

Upcoming Events

There are no upcoming events for Mill View

Previous Events

Meet the Team (1)

Trish

Trish Banks

Job Title: Home Manager

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.

Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.

When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.

... Read more

Frequently Asked Questions about Mill View

What types of Care is Mill View registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mill View provide?

Palliative Care is an additional type of care provided.

How many Rooms does Mill View have?

There are 70 Single Rooms.

What are the Facilities & Services at Mill View?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mill View to the centre of East Grinstead?

0.7 mile(s) as the crow flies, distance by road may be significantly further.