Mill View

Sunnyside Close, East Grinstead RH19 4QW
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9.9 109 Reviews
  • Mill View, East Grinstead
Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.

Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.

Residents are encouraged to carry on enjoying the hobbies they love, and many discover new interests or just enjoy getting to know other residents through the regular individual and group activities organised by the lifestyle team.

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Care Provided by Mill View

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Trish Banks (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,816
    • Self-Funded Residential Dementia Care from £1,906
    • Self-Funded Nursing Care from £2,056
    • RESPITE Self-Funded Residential Care from £2,026
    • RESPITE Self-Funded Residential Dementia Care from £2,117
    • RESPITE Self-Funded Nursing Care from £2,266

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mill View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mill View Reviews (109)

Total of 109, showing 21-40
9.9

Mill View has a Review Score of 9.9 (9.897) out of 10, based on 18 reviews in the last 2 years. Over all time Mill View has 109 reviews.

Overall Experience

  • 79
  • 28
  • 2
  • 0
  • 0

Date Published

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9
18
91

Review from C M (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Mill View at a very difficult time as my Dad had been admitted to hospital and we were advised he would no longer be able to live on his own. All the staff were so helpful and understanding. They really went the extra mile to ensure that Dad was able to move in. It was a very challenging
time and nothing has been too much trouble. Dad has now been a resident for a month and everyone has been so kind and supportive.

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Review from S D (Wife of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View stepped in and offered my husband and myself 2 weeks of respite care. Even though this was expensive for me to fund myself, it was worth every penny. I was unable to find anyone else to help me, and I was desperate for some rest. I am so grateful for the care they took of my husband and the
way they offered to help me. I will recommend Mill View to anyone, without restriction.

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Review from S E (Daughter of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Mill View since October 2021 and since then we have had peace of mind that she has been taken such good care of. We have nothing but admiration and praise for the dedicated staff who have been working under such difficult circumstances. They are always so friendly and helpful and kind
to Mum.

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Review from B H (Sister of Resident) published on 17 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care and attention my sister is receiving at Mill View, not only the medical care but social care too. The staff are very kind and carry out their duties with dignity and respect. My sister is very happy there and has settled in well. Thank you all very much.

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Review from Janice B (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home. Each and every one of the staff are amazing. My mother was there for her last 10 months. It was here I got to spend some quality time with her, the staff did an outstanding job of caring for her. It was the best I had seen my mum in years. It is a great home and the staff always
give you a warm welcome. I can’t give it enough praise. I would like to name them all. A big special thanks to one member of staff in particular. Thank you Mill View for giving my mum the best that you could possibly do.

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Review from Mike S (Son of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed by the care, respect and professionalism shown towards my mum (and Dad previously). Mum got her smile back during her time there, with great surroundings and plenty of company. Keep up the good work.

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Review from S L (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well cared for and was happy at Mill View, making new friends and enjoying all the numerous activities and trips out in the minibus that were on offer to her. I too always received a warm welcome when visiting Mum.

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Review from Jenny S (Niece of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very helpful and caring. My aunt is happy in her new surroundings and is making new friends. She has now joined in with some of your various activities, which is good. I think you all do a sterling job.

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Review from Peta K (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed by the care, respect and professionalism shown towards my mum. It is such a difficult decision to go into a care home, but all the staff made the move so friendly that I felt reassured it was the right decision for my mum. Everyone from the admission team to the nurses and the care
assistants made mums stay comfortable and dignified. Thank you all for also helping me through such a difficult time, and showing me such kindness and understanding. I can highly recommend Mill View.

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Review from Keith R (Son of Resident) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident at Mill View for the last 7 years and throughout all that time the care she has received from all the staff at Mill View has been excellent. Mum is always happy and smiling when we visit and I do not think it is too much to claim that had she not been at Mill View then
she would no longer be with us.


This is down to the fact that she is well cared for and there are always activities to take part in and to keep the mind alert.


Throughout the COVID pandemic, the standard of care shown to my mum has not altered so thank you to all the staff in what were extremely challenging times.


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Review from Anne H (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here since February and due to current visiting restrictions, it is difficult to get a real understanding of Mill View or the daily activities available for the residents. Overall the staff appear to be very helpful and take time and effort to understand Mum’s needs. Her main complaints
seem to be the food but as I have not seen the standard of the meals, I cannot comment further.
There have been a couple of instances where we have had to ask several times for things to be done, an example being around the changing of the bed linen. I had to ask numerous times for a change of sheets as they were not changed for over 2 weeks despite being added to her care plan. Hopefully, this has now been resolved and they will be changed regularly going forwards.
I have completed my ratings based on limited information gained in the first couple of months.

Reply from Samantha Debenham, Personal Assistant at Mill View

Thank you so much for your feedback - I’m incredibly happy to hear your kind comments regarding the team and care at Mill View. To reassure you, the bedlinen is changed for your mother twice a week, but of course, if you have any further questions or concerns about this we’d be happy to help. In regards to meals at the home, all meals are made fresh in-house by our chef-led team. Our menus offer a number of choices and change daily with feedback from residents – however if there is a favourite food that your mum would like to see on the menu that we don’t have currently we’d be happy to add it, and we can also prepare light bites and smaller meals if she doesn’t feel like any of the larger meals at any time. We look forward to welcoming you into the home as restrictions around Covid ease, and please do let us know at any time if you have any questions, queries or suggestions and we’ll always be happy to help.


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Review from Ian R (Son of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mother is receiving first-class care from all the staff at Mill View and we could not wish for more, during these very stressful times. Due to the Covid restrictions we have not been able to travel from Scotland for visits for the last 18 months, but have been able to still communicate
with the home for updates.

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Review from Gill H (Niece of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all the staff at Mill View for the way they take care of my aunt and for that matter, me! Nothing is too much trouble for them. The home is very well run and maintained. The staff are super friendly and efficient across all levels and create a very homely welcome. I wouldn't hesitate to
recommend it.

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Review from Francesca L (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff have always been friendly, approachable and accessible. They make a lot of effort to accommodate individual preferences for activities and food. No issues with the running of the home at all.

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Review from Sandra N (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to let you know that when I came to visit Dad last Thursday I found Mill View to be very welcoming and an enjoyable place to be, (as much as it can be).
I spent over an hour at the home and with Dad and he was initially having his hair cut, then he went to see the children from the Toybox
Nursery and then went upstairs to join the Zumba class. It was so wonderful to see so much going on in the home. I loved the new sign-in Doyles about 'place of work and residents home'. All these little touches are so important and make such a difference. Dad's room was clean and tidy and he was well presented.
I just want to thank you and your hard-working staff for all you do at Mill View to make the environment as comfortable and as enjoyable as possible. It is so important for relatives to know that their loved one is a safe and secure and happy environment and I felt very happy when I left.
I also met the activities lady for the first time and thought she was wonderful.

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Review from Jackie S (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's health has deteriorated, and he now needs more nursing care. All the carers upstairs, downstairs and the administration staff have all been brilliant in helping us deal with this.

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Review from Nikki P (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy we made the decision to place Dad at Mill View.
All the staff right from the office, cleaners, kitchen staff and carers are all brilliant. Extremely friendly and helpful, and Dad is treated with care and dignity.
We are all made to feel welcome, and it’s just like being at home.

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Review from Mary G (Wife of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff both care and office are the best, most helpful, friendly, efficient and caring people that anyone could wish for. A happy home.

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Review from Diane S (Wife of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had Parkinson's, Lewey Boday Dementia and had had a stroke. When I could no longer care for him at home, my daughters and I chose Mill View to carry on with his care. The staff were wonderful, treating him with kindness, respect and love, especially after a second stroke on 30th October 2019.
My husband joined in with many activities when he could and enjoyed a hot chocolate in Doyles Cafe while chatting to his visitors. The last 9 months of his life were the best they could possibly be and we will always be grateful for that. Mill View is a very special place.

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Review from Andre K (Son-in-law of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View gives off a very relaxed, friendly, sunny and caring impression and atmosphere. Everyone, whether staff or resident, gives off a warm, relaxed feeling. My Mother-in-law is very happy in the home and well cared for by all the staff. It is lovely to sit and chat with my mother-in-law in the
coffee shop or on the sunny patio in the summer.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Mill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Mill View is calculated as follows: ( (191 Excellents x 5) + (22 Goods x 4) ) ÷ 213 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Trish

Trish Banks

Job Title: Home Manager

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.


Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.


When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.