Mill View

Sunnyside Close, East Grinstead RH19 4QW
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9.9 109 Reviews
  • Mill View, East Grinstead
Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.

Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.

Residents are encouraged to carry on enjoying the hobbies they love, and many discover new interests or just enjoy getting to know other residents through the regular individual and group activities organised by the lifestyle team.

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Care Provided by Mill View

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Trish Banks (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,816
    • Self-Funded Residential Dementia Care from £1,906
    • Self-Funded Nursing Care from £2,056
    • RESPITE Self-Funded Residential Care from £2,026
    • RESPITE Self-Funded Residential Dementia Care from £2,117
    • RESPITE Self-Funded Nursing Care from £2,266

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mill View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mill View Reviews (109)

Total of 109, showing 41-60
9.9

Mill View has a Review Score of 9.9 (9.897) out of 10, based on 18 reviews in the last 2 years. Over all time Mill View has 109 reviews.

Overall Experience

  • 79
  • 28
  • 2
  • 0
  • 0

Date Published

109
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9
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91

Review from Ann M (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, caring home with good facilities and dedicated staff.
The home offers a good selection of activities for residents.
I was particularly impressed by two recent activities; one where they asked residents what they wished for, and then made it happen and another where they brought eggs to
hatch and have now kept the chickens. Great ideas which bring smiles to the residents.

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Review from Elspeth K (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother gets from all the staff at Mill View is excellent. The staff really seem to know my Mother and help her with her daily needs.
A lot of thought is put into activities for the residents such as bingo, crosswords, cinema, singing.
The in house hairdresser and coffee shop are great.
The food is varied, and the residents can eat in the dining room or their bedroom.
My mother’s room is light and airy with a view of the garden and fields in the distance. I would recommend Mill View to anyone looking for a relaxed, caring, well-staffed care home.

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Review from Amy G (Daughter of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Mill View for almost a year now. Following a long stint in hospital, it was decided that, as a family, we could no longer provide the full nursing care he now requires.
Making that decision that he wasn’t to return home was incredibly hard.
We researched and visited various care
homes but our instincts were telling us Mill View was right for him and so far we have been really pleased with the care he receives.
He has settled in really well. The staff made him feel welcome from day one and he’s made some real bonds. Some staff have a made real effort to get to know my Dad and genuinely care for him which means so much to all of us.
I’d would genuinely recommend Mill View.

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Review from Susan A (Daughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and professional. My mother is very happy and has settled in well thanks to the staff. Millview is run very efficiently.

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Review from Allan P (Husband of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident at Mill View since April 2019. She is looked after extremely well, the staff are always friendly and caring with very few problems. I am aware of how hard this work is since I was her sole carer for 7 years. They are to be admired for their dedication to the difficult but vital
work that they do.

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Review from Louise H (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care my mum is receiving, she spent approximately 15 months in a dreadful care home. The difference in mum is amazing she really is being cared for. We finally have some peace of mind knowing she is safe, happy and well cared for.

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Review from Sarah A (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Mill View she has advanced dementia and gets very confused easily and finds it difficult to communicate but I cannot fault any of the care she receives. The staff are all really friendly, kind and attentive, reassuring mum when she gets upset by putting an arm around her to make her feel
safe. I have already recommended Mill View to a few of my friends for their family members. When My dad and I had to make this really hard decision to look for a home for mum we met with the family liaison lady who was extremely kind, and very understanding listening to our huge list of questions, she showed us around and made us feel at ease and felt this was the best place we had seen by far.

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Review from Guy F (Son of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved to Mill View, I have been very impressed by the care, professionalism and commitment of the staff. Their kindness in helping her to be happy and safe while living with dementia is greatly appreciated by our family. They have worked hard to help her settle in her new home and have
been very sympathetic to my mother's individual needs. We looked at a number of care homes and the management and care team at Mill View were outstanding. My experience since my mother moved in, has only reinforced that opinion. Every single person working at Mill View I have met has shown great humanity and compassion.

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Review from Marilyn B (Wife of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my husband arrived, he has been well cared for and treated with respect by the staff. All the staff are very caring and friendly towards him and our family. I would recommend this home to anyone needing care.

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Review from Alison M (Daughter of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would like to see father encouraged to go to more activities, he does need a lot of coaxing.
He eats really well, but sometimes when I have been in he has not eaten eg baked potato, as he hasn't been able to cut up.
Loss of slippers and shoes is a definite problem.
Whenever I have asked to change
dad or help, they are very kind and nothing too much trouble.

Reply from Samantha Debenham, Personal Assistant at Mill View

Thank you for your review – we were very pleased to read your kind comments and good scores regarding your father’s care at Mill View. In regards to activities, we have a full and varied schedule of activities that take place every day, which are planned according to feedback from residents – if there is something, in particular, your father would enjoy doing we would be happy to look into organising this for him. Although taking part in activities, supporting residents to continue to enjoy hobbies they’ve always taken part in or discover new things they’d like to do, is very important, we also recognise that on some days, residents may not want to take part, and we always respect their wishes in this regard too. We also offer 1-2-1 activities for residents, even if this is just sitting and chatting with them over a cup of tea or taking a walk in the garden or to the local shop. We will pass your comments onto the care team regarding mealtimes and ensure your father has full support where he needs it to enjoy his meals. In regards to the footwear we will let the team know – if this happens again, please let us know as soon as any shoes or slippers cannot be found and we will do our best to help you find them – of course, we also keep any lost property which we can look through for you. Many thanks again, and if you have any comments, questions or suggestions please let us know.


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Review from Jude M (Daughter of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Millview for the last six months. She has received wonderful care helping her to settle in, despite a few ups and downs. There is everything she needs. A bright comfortable room, friendly caring staff and lots to do. I can honestly say I see her happy again.

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Review from Mary O (Wife of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a full-time carer for my ex-husband, I contacted Mill View in March 2019 enquiring about respite care in June. The staff were super helpful and I was able to book three weeks respite care in June/July 2019. Due to certain circumstances, this respite care was extended for a further two weeks after
which it was deemed necessary for him to be a permanent resident. The whole procedure was carried out with much kindness and great professionalism.


I have found all the staff at Mill View to be very professional, very kind, very helpful, very caring and all work extremely hard. Nothing is too much trouble for them.


Initially, I found the situation very upsetting but I have received great comfort in knowing that he could not be in a better Care Home where he is happy and he is safe.


I am extremely grateful to everyone at Mill View and cannot thank them enough.


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Review from Pam P (Daughter of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am more than happy with the care my mother receives and have regular phone calls to ensure I am happy. I am also informed if anything regarding her care changes.

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Review from Judith H (Wife of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after very well, the staff were friendly and caring and listened to any concerns that I had and acted on them.
I always enjoyed my visits to Mill View.

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Review from Martin K (Son of Resident) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents started at Mill View for an initial 3-week respite care after both being in hospital for some time. I reviewed 3 care homes for this purpose and Mill View was by far the best and most warming and friendly atmosphere. From day one, it was clear that my father was enjoying the care and companionship
of the staff. My mother took a little while longer to settle but was, in part, due to a UTI which was diagnosed quickly, following a GP visit and now she too seems happy and settled. They had become very reclusive struggling on in a 3 bed house and frightened to go outside for fear of falling. They are particularly enjoying the entertainment and on my last visit, where seen holding hands and singing along, with the performer, to 'We'll meet again'. Not bad after 68 years of marriage!

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Review from Janette L (Daughter of Resident) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has a very complex condition: which can make it difficult at times to help her.
However, staff have been kind and have shown great compassion in dealing with her.
We are so happy that she is being cared for at Mill View,

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Review from Alan D (Son of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are generally friendly, helpful, respectful and professional in their attitude towards caring for residents at Mill View. Residents have plenty of opportunities to socialise and participate in recreational activities if they wish to do so. The building and facilities are generally good and
the setting is very peaceful.
However, some parts of the building would benefit from being re-decorated, some of the lighting could be improved.

Reply from Samantha Debenham, Personal Assistant at Mill View

Thank you for your review – we will pass on your kind comments to our team who will be very happy to hear your positive feedback, particularly around the care and activities. In regards to the building, we have an ongoing maintenance and investment to ensure Mill View’s interior and exterior remains at a high standard – this has recently included a complete redecoration of the communal areas on the first floor, and we are also happy to let you know that we are replacing much of the furniture soon too. Of course, if you notice anything that is not up to par in either your resident’s room or in any area of the home, please do let us know and our maintenance and housekeeping team will be happy to assist.


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Review from Fiona S (Daughter of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a happy atmosphere at Mill View and the staff are attentive, kind and friendly. It’s a huge relief for me to know that my mother is in a safe environment and that her specific needs are being well cared for. She likes her room and enjoys the food and being able to go to the café for coffee
and snacks.


I am very happy with the quality of care and the facilities, plus the availability and responsiveness of the staff. I have no doubt that we made the best choice for Mum.


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Review from Julie B (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice home, lovely friendly staff. Home from home environment. Good food, very clean. Staff very on the ball with medical problems.

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Review from Amy A (Daughter of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care. Majority of staff very attentive and caring. Father regularly checked in and repositioned. Wish more consistency in staff.

Reply from Samantha Debenham, Personal Assistant at Mill View

Thank you for your review, we’re very happy to see your good and excellent scores for Mill View. In regards to the consistency of the team in the home, I am pleased to let you know that we have recently recruited some new colleagues to the home. They will be working closely with existing staff and undergoing a full induction to make sure they are fully trained and they get to know residents and can build the positive relationships with them that we know is so important. Thank you again and if you have any questions or suggestions now or in the future please let us know and we’ll be happy to help.


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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Mill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Mill View is calculated as follows: ( (191 Excellents x 5) + (22 Goods x 4) ) ÷ 213 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Trish

Trish Banks

Job Title: Home Manager

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.


Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.


When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.