Mill View

Sunnyside Close, East Grinstead RH19 4QW
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9.9 109 Reviews
  • Mill View, East Grinstead
Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.

Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.

Residents are encouraged to carry on enjoying the hobbies they love, and many discover new interests or just enjoy getting to know other residents through the regular individual and group activities organised by the lifestyle team.

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Care Provided by Mill View

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Trish Banks (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,816
    • Self-Funded Residential Dementia Care from £1,906
    • Self-Funded Nursing Care from £2,056
    • RESPITE Self-Funded Residential Care from £2,026
    • RESPITE Self-Funded Residential Dementia Care from £2,117
    • RESPITE Self-Funded Nursing Care from £2,266

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mill View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mill View Reviews (109)

Total of 109, showing 61-80
9.9

Mill View has a Review Score of 9.9 (9.897) out of 10, based on 18 reviews in the last 2 years. Over all time Mill View has 109 reviews.

Overall Experience

  • 79
  • 28
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Date Published

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Review from James B (Son of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, Mill View is a good care home, well designed and staffed.
The food offering could be improved but on the whole, my father is happy there.

Reply from Samantha Debenham, Personal Assistant at Mill View

Thank you for taking the time to submit your feedback and for your kind comments about the home and the team. I’m happy to let you know that we’ve just updated our menus with input from residents about what they’d enjoy, and all our meals are prepared fresh in house by our chef-led team with plenty of choices every day. Of course, if there is a particular dish your father would like added to the menu that isn’t on their currently, just let us know.


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Review from Julie T (Daughter of Resident) published on 9 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home has been the perfect place for my Mum. The staff will go out of their way to ensure my Mums needs are met. The only thing I would mention is the turnover of staff, there seems to be a continuous flow of new staff.

Reply from Samantha Debenham, Personal Assistant at Mill View

We are very happy to read your lovely comments about Mill View and the care at the home – thank you for your kind words and excellent scores which we will make sure are shared with the team. I’m very pleased to let you know that, in regards to new staff, we have recruited new permanent team members who we know will be a great benefit to the home now and for a long time in the future. They will be undergoing full training and working to build positive relationships with residents with the support of the existing team. Thank you again for your review, and please do let us know now or at any time if you have any questions or comments for us and we’ll do our best to help.


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Review from Piers V (Son of Resident) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely second home for a demented and delirious mother. I am grateful to have such a good home so close to mine.

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Review from Jan A (Daughter of Resident) published on 27 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, the activities and the facilities at Mill View have always provided excellent support for my mother.

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Review from Jack S (Son-in-law of Resident) published on 27 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant, inviting environment. Clean, modern facilities, the staff are friendly and helpful. We leave there feeling assured that Mum is in good hands.

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Review from Jane W (Daughter of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely great care home, staff are amazing. Dad has improved immensely since becoming a resident. We can relax knowing dad is in a safe and happy environment.

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Review from Zhicheng Z (Friend of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything that I have observed is so good.

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Review from Cathal G (Friend of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice atmosphere, very tidy. Friendly, professional staff. Residents seem relaxed.
I haven't seen the rooms.

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Review from Ross F (Grandson of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring from the staff goes above and beyond what would be expected - always smiling, helpful and there for my Grandmother when she needs them. It puts my mind at rest to know may Nan is being so well looked after.

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Review from Sarah H (Friend of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View is a real home from home. Everyone is treated as an individual with their own needs. It certainly is a warm and welcoming place to come into. Not in any way institutional. The catering is particularly good, very appetising and a great variety. The staff are all really friendly, caring and
professional and appear to go just that bit further. A lovely place when respite care is needed.

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Review from Patricia F (Daughter of Resident) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is able to a degree thought this would not be a suitable place for her and I was inclined to agree but she needed care and we didn't really know what to do. We looked at four places and Mill View stood out for us...Staff were understanding and compassionate. We decided to try it out.
My mother is very healthy, cared for, treated with kindness and dignity and we are most welcome and there 5 times a week at any time we like. My mother realises that this is not an old folks prison but a place where she has company and is very happy, healthier than ever and a much brighter person! Well done to Mill View! I sleep at night!

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Review from Andrea H (Friend of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very pleasant and helpful. Always welcoming when you visit. Can’t do enough to make everything as comfortable as possible for the residents. Cannot recommend highly enough.

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Review from B W (Friend of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a very friendly and warm place, and every staff member I have met has been outstanding. They all go that extra mile, with a smile, and the atmosphere is that of a private home. Everything is running very smoothly, and everybody always has time for a chat. The facilities are excellent, and
I have used the Cafe quite a lot - it is a lovely place to have a quick coffee. I have not experienced any restrictions on visiting times, and the staff are always very accommodating. It is a place I would choose for myself, should I need round the clock care in the future. Well done everybody!

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Review from Alexander F (Grandson of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Only frustrating point is the number of alarms which go off during my visits. The staff are highly caring and always take a personal approach.

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Review from Catherine (Daughter of Resident) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff/management at Mill View have gone over and above. They have made us (my sister and I) sure we made the right decision re mum. Thank you.

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Review from Patricia P (Wife of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the care my husband is being given. He has settled well due to the care which is individually given. He is treated with dignity in a safe environment.

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Review from C R (Daughter-in-law of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have worked miracles she has regained her health as well as her social self. All with kindness and friendliness. They just seem to know how to support the residents to make the best they can for themselves.

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Review from Katy J (Granddaughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care is given by the fantastic staff. My grandmother is now thriving and loving every minute of her time here! Great level of care and lovely rooms, the food is a big hit too. Thank you.
Great selection of activities too which she loves.

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Review from Sheila C (Daughter of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View is the most wonderful place on earth for older people who cannot survive living alone in their own homes!


Mum hated everything about being in a care home at first, and I was the most evil child to have moved her out of her hometown, to live closer to where I live. The staff supported my

unhappy mum, and my tearful self during those tough first weeks - they were so great.


Mum is now so happy. She joins in all the daily activities (the activities great) and is so busy, she has admitted to me that she is busier in Mill View than when she lived in her own warden assisted flat (she went out most days to meet people so that she could talk to them), and thanked me for moving her in!


She looks very well, so much better than she was when she moved in. She is having 3 good meals a day, medicine on time, and people checking up on her so that she is not a constant worry to the rest of the family. She has people to talk to and has made friends with the other residents.


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Review from Alison F (Daughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View provides excellent care to my father who has been there since May this year. He is treated with great care and dignity by all the staff who go above and beyond their brief to ensure that he feels respected, motivated and safe. Mill View encourages visitors to participate in the excellent activities
run by the dedicated activity coordinators and this contributes to a happy and lively family atmosphere.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Mill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Mill View is calculated as follows: ( (191 Excellents x 5) + (22 Goods x 4) ) ÷ 213 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Trish

Trish Banks

Job Title: Home Manager

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.


Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.


When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.