Mill View

Sunnyside Close, East Grinstead RH19 4QW
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9.9 109 Reviews
  • Mill View, East Grinstead
Mill View is a purpose-built, warm and welcoming care home in East Grinstead. The team delivers the best in residential, nursing and respite care for older people, as well as specialist dementia care.

Surrounded by the charming West Sussex countryside, Mill View is a beautiful home with a variety of luxury facilities, including a café, cinema room and a hair and nail salon.

Residents are encouraged to carry on enjoying the hobbies they love, and many discover new interests or just enjoy getting to know other residents through the regular individual and group activities organised by the lifestyle team.

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Care Provided by Mill View

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Trish Banks (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,816
    • Self-Funded Residential Dementia Care from £1,906
    • Self-Funded Nursing Care from £2,056
    • RESPITE Self-Funded Residential Care from £2,026
    • RESPITE Self-Funded Residential Dementia Care from £2,117
    • RESPITE Self-Funded Nursing Care from £2,266

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Mill View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site


Mill View Reviews (109)

Total of 109, showing 81-100
9.9

Mill View has a Review Score of 9.9 (9.897) out of 10, based on 18 reviews in the last 2 years. Over all time Mill View has 109 reviews.

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Review from Lauren W (Granddaughter of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View has wonderful, friendly staff and a great coffee area where my loud family always take over whilst visiting my grandmother. It’s always clean and tidy and all ways stocked with tea, coffee and treats.

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Review from John J (Son of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with Mill View for over two years now. She has vascular dementia which has had a slow deterioration, affecting her abilities to cope with managing the simplest of things.


Her mood swings vary from day to day leaving an uncertainty of what to expect each day in her outlook on things.


The nurses manage this with a great deal of patience, sometimes having to put up with an anger created by frustration and other times a very agreeable person.


The home provides a range of entertainment that keeps most patients occupied with a weekly visit of a hairdresser to give an uplift in their well being.


Clearly living at home would now be extremely difficult, Mill View provide the alternative option with support and care.


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Review from Paul C (Son of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Mill View since Feb 2015. During her time there she has been very well looked after and encouraged to join in the activities.
We always receive a phone call once a month to review mum's care plan when she is resident of the day.
We are also notified with any issues
arising re mum's care or health concerns.
The staff are very helpful and caring.
We are pleased with mum's care, safety and well being at Mill View.

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Review from Janine (Daughter of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very happy. Have noticed lately that some agency staff are sometimes less understanding of the needs of the residents.

Reply from Amy Wilson, AD at Mill View

Thank you for taking the time to feedback to us and I am pleased that you are happy with your overall experience. I’m sorry you feel that some of our agency carers are not as well-versed in our resident’s needs as our own team. Where we use agency carers to supplement our own colleagues, we are mindful to ensure that they are brought up to speed with resident requirements through detailed handover notes and ready access to the resident’s essential files. We do also try to use regular agency carers wherever possible to promote continuity of care. I’m sorry that you feel this hasn’t provided a seamless service in some instances and we will review our processes to try and improve where we can.


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Review from D R H (Day Care) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View was a very warm and welcoming environment. From the receptionist to the staff in the home, it was a pleasure to be in such clean surroundings.

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Review from Sarah S (Daughter of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed her respite time at Mill View. The staff were clearly committed and dedicated to the care of the residents and treated both residents and visitors with sensitivity and empathy as well as cheerfulness. Mum very much enjoyed the facilities that Mill View had to offer in terms of activities
and interaction with both staff and other residents.

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Review from Siobhan G (Daughter of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful, wonderful staff. So kind, so patient, so compassionate, both to the residents and the residents family.

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Review from B E (Wife of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It seems that my husband was treated very well. It would have been nice had they been able to encourage him to shower more and change clothes more. But, overall, excellent.

Reply from Amy Wilson, A D at Mill View

Thank you for taking the time to let us know that your husband enjoyed his stay with us on our residential unit.


Our residents are carefully assessed when they come to live with us to ensure that their care needs are identified and supported as they require. We advocate independent living (where able) and our care staff offer help and assistance with all aspects of daily living. We do however have to respect a resident’s right to decline this help.


Please do not hesitate to contact the Home Manager if you have any further questions and thank you again for your feedback.


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Review from Derek D (Husband of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent 2 weeks in respite at Mill View and from the onset was made very welcome. From the customer services to the care staff themselves they all appeared dedicated to making life as much like home as possible. The bedroom was spacious and kept clean. I can only say good things about the home
and would always recommend it.

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Review from Colin F (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From pulling up into the car park and looking around I had a good feeling that this was the right choice to make for my father's care. 1st impressions told me this is good and I wasn't wrong. Superb and I'm sure my dad will be happy here.

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Review from J G (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father recently had a respite care stay of two weeks in Mill View. He is quite hard to please but seemed quite comfortable at Mill View and even joined in with some of the activities. He was pleased to be able to have a hot meal in the evening as this is his preferred time to eat. The staff were
friendly and helpful and we particularly like the layout of Mill View, Dad liked the 'coffee shop' and access to extra drinks at night. Overall very good.

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Review from Angela H (Friend of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only visit once a week but my friend seems quite calm and happy.

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Review from Ashley N (Son of Resident) published on 17 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since becoming a resident there has been a significant change for the better in respect to my father. Having lived alone for a number of years he now has the chance to interact with people on a daily basis and take part in activities that he would not have taken part in, some of which he has never taken
part in!


From a relatives perspective, it is important to know that they are being cared for in a safe environment, where you do not have to worry about them. Being at Mill View there are no such worries as you know that they are receiving great care and being well looked after.


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Review from Jill A (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed by the way the chef(s) produce flavoursome colourful pureed meals for my father, food I would be happy to eat. We sampled a wider selection of good food last month when we held a family party at Mill View. Being able to hold this in the cinema meant that my father could join the
celebration for some of the time and be visited in his room when he needed to lie down. The chef laid on an excellent buffet at very reasonable cost.

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Review from Louise G (Regular Volunteer) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very welcoming, from friendly staff at reception who is always there to help and assist with visitors and the residents and in the admin offices to the lovely healthcare assistants. The care home is clean and bright and has a lot of places to spend time with people you are visiting,
ranging from a lovely garden which is nice in the summer months and the nice coffee shop area where you can enjoy a variety of tea, coffee and hot chocolate with a good range of snacks.
They offer a good amount of other services too such as a well-run hair salon. The laundry team and cleaners are all hard working and take pride in keeping the home clean. The activities team offer quiz's, games, days out and someone to talk to and help alongside the caring team.
It is an all-around fantastic home to consider if you are looking for a place where your loved ones will be looked after and well cared for, it's like a home from home with all they need.

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Review from Rachel B (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for almost one year. She has been cared for in a dignified and respectful manner. She is settled and well managed.
My experiences of all the staff is that they are all helpful, polite and caring, the home feels like home.

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Review from Kevin W (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here. The staff are very friendly and thoughtful.

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Review from Moira S (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not fault the care and consideration of all the staff that was given to my mum while she was at Mill View.
Thank you from the family.

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Review from Chris D (Son of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care will help and assistance provided when requested.

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Review from Susan B (Wife of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Mill View for 15 months. He has always received the best care and has been and is always treated with dignity. In recent weeks a certain nursing condition has needed daily dressing. This has been carried out meticulously and with great care that my husband is in the least pain
possible. The staff talk their way through the procedure so that my husband is aware of what is going on They chat to him and continue conversations with as much normality and humour as possible.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Mill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Mill View is calculated as follows: ( (191 Excellents x 5) + (22 Goods x 4) ) ÷ 213 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Trish

Trish Banks

Job Title: Home Manager

I am a dual-qualified and registered adult and children’s nurse with 40 years of experience. I spent 25 years in the NHS in a variety of roles, from Registered General Nurse to Paediatric Ward Manager. I left the NHS in 2007 after completing a Level 5 Leadership and Management course in order to manage a care home.


Being a Home Manager carries huge responsibilities. You have to be a good communicator and have a passion for caring for others. However busy it gets, I take the time to walk around the home and speak with residents, relatives and colleagues. It always reminds me of what differences we're making in people’s lives. My team is amazing, and I look forward to working with them every day.


When I’m not at work, I love spending time with my husband and two rescue dogs who we adore. When I can, I also like to travel up north to see my children and grandson. But most days you’ll find me pottering in the garden or curled up with a good book.